TorGuard Review

They provide a service that they cannot guarantee.

I have a subscription for a dedicated IP from Spain.

Today it has been a week without service for which I paid. Every time I contact them they tell me that they are working to solve the problem.

At the time of writing this TorGuard now has their own iOS and Android apps, you don't need to use OpenVPN Connect anymore.

I've been using TorGuard for 4 years now and I've never had an issue with it in any form whatsoever. I've tried NordVPN and ExpressVPN and found them both to be basically the same but with worse customer support. TorGuard's speeds are excellent, the security fine, and the servers are hardly ever down. The thing I really like about TorGuard is their customer service. I live in a part of the world with an odd time zone so I don't always get to talk with the chat help (when I do they're outstanding) but when I create a ticket I always hear back within 24 hours and always get solid help from knowledgeable individuals. I've recommended TorGuard to others and they've been happy with it.

TorGuard was my first VPN years ago, I had to use my iPlayer whilst stuck in isolation and TorGuard was the only one to work in this hotel and with iPlayer at great speeds. Can't recommend enough.

It will be nice to update this review because a lot of things have changed. For example, you have the streaming bundle for only 100 usd for 2 years which is a great price. And you have 2 dedicated IPs. And speed is great.

Since January, things have changed.

TorGuard has impressive support ticket speed even on low priority, has only a 10% decrease in speed, and apparently you can get 30 days free if you provide proof you cancelled your old VPN.

You can tell they are a terrible service because the only positive reviews are PAID reviews. They will not support you at all, they will take your money and refuse to refund. I asked for support a month ago with no response and when I asked for a refund because their product did not work they rudely replied that I never asked for support and ignored my follow up when I sent them a copy of my request for support.

At the time I bought torguard, I didn't know that "tor" from it's name came from torrent. It can work find with tor and torrent. I say as a newbie in using VPN, it's speed was very reliable. At the time I didn't know it was based in the US and not know how could it bad could it be. I saw that they said strictly no log policy. Although steaming Netflix does a dedicated IP that would cost more. I like that it has clean interface that is easy to use. The apps on android and iOS worked very well. The add-on dedicated IP was my mistake that I didn't learn about it before hand so I can't really blame them for charging more. The live customer service was very helpful. My overall experience was pretty satisfied.

Worst company. Benjamin is extremely obnoxious, makes threats when asking for support and belittles people. I'd stay away from them. Much better options out there than these suckers. Terrible company and lack of professionalism.

I have used three VPNs in all, and Torguard and NordVPN in the last three years. I had been using Torguard for several years and never had any issues. After an IP Address leak that was totally my fault, I decided to look at other VPNs and decided to try NordVPN which was a couple of bucks per month cheaper if you bought a subscription for 3 years, which I did. I also wanted the Panama-based service. So, I used Nord VPN for several weeks and found it to be clumsy, complicated, a lot of useless "show" without functionality, and constant dropped connections. I wanted it to work, but I just couldn't get it to work as well as Torguard. So, I ended up dropping NordVPN and going back to Torguard. With Torguard, I get a good, solid connection that almost never disconnects, a simple clean interface, and decent speed. Is it the best? I don't know. I haven't tried them all but I can say that NordVPN was way overhyped and what they sold as features (and criticized Torguard for) were not really features. For example, their "map" is nothing more than an image. It is not interactive. It just takes up a lot of space and does nothing. Torguard has a list and you can select the server you want from that list. Old school? Maybe. But it's compact and easy to use. Just like Torguard.

Was previously a very good, reliable and fast VPN, come May/June 2019 and there are now recurrent errors affecting a large number of users that prevent reliable connections, some servers work one day, but not the next. No fix has been put through and unfortunately the tech support (while available 24/7) just push the same solutions which do not correct the issue.

Looking for a new VPN

I've used them for years for torrenting. I've been extremely happy. There has been no leakage that I know of that wasn't our fault. Note that you can frequently find a 50% off for life promo code, making it US$30 / year. Can pay via many private methods like BitCoin and gift cards.

Always works when I need it on my travels, have used TorGuard from day one, I could not think of using any other app to protect my privacy, it seems to works where others don't

I used TorGuard for more than a year, and recently during evenings and weekends it just slowed right down to under 2mb. I tried contacting their support, but just got back very sarcastic responses they were not interested in helping at all. It was all “must be your fault” no customer service at all. I switched to a bigger provider, and I’m paying less than half the price and it’s almost double the speed. TorGuard needs some more servers, to tell you when they are overloaded and some customer support. If I could go back I would probably pick any other vpn within reason.

Excellent and finally a solution that works for me. In the UK and wanted to be behind a UK server at router level and still have access to ALL streaming sites on ALL devices. No VPN providers could offer this (including the much hyped NORD) as shared IPs are constantly being blocked. I added their streaming IP to their VPN product, got 50% off the whole package and I'm done. My own IP at router level and the speed is probably at 90% of what it should be at. NOTE that the router needs to powerful enough to handle the encryption (I have an Asus AC86U) - its not always the VPN providers fault. So very happy indeed. Oh and they even throw in a free entry level router for free 🙂

This VPN has serious troubles when using ESET firewall. I doesn't do well even when registering it as a exception in the firewall rules. It's necessary to delete the whole ESET solution in order to use the VPN which is ridiculous since most VPNs seem to work good with ESET. I won't recommend it if you have ESET installed in your machine.

Very disappointed that you are not recommending TorGuard (Is it because NordVPN and ExpressVPN offer bigger affiliate payouts?) Seriously though, I have used Private Internet Acess for 3 years and finding TorGuard was a breath of fresh air! I have tried many VPNs and TorGuard has been the most satisfying.

"Average speeds"? LMAO, come on guys. The #1 feature for TorGuard IS their speed! In fact, PC Mag's most recent VPN review has crowned TorGuard as the fastest VPN as of 10/05/2018, outpacing NordVPN, ExpressVPN, TunnelBear, and Private Internet Access!

As far as the "14 Eyes" go, I completely get this concern but when you have a real no logging policy, there is no identifiable info to hand over whether it's a subpoena or the dreaded National security letter.

MASSIVE, MASSIVE, TIP: Instead of using TorGuard's VPN client/software to connect to the internet, I use Viscosity, a 3rd party OpenVPN client or use Tunnelblick. The advantage of doing this is that I do not need to use TorGuard's dedicated or streaming IP Address to use Netflix!!! Without fail, every time I access Netflix it never detects that I am using a VPN 🙂

Just download the configuration files from TorGuard and upload it to Viscosity and enter in your normal username and password (YOU WELCOME).

Lets not forget the most important part. Most VPN services do not cover the leaky IPV6 and so they downgrade to the IPV4 because they don't know how to fix it. One reason I use TorGuard is because they know how. Jordan (the support agent of TorGuard) knows his stuff and is very quick on setting you up for first time or anytime your not sure how something works. Though I do not recommend using uTorrent with TorGuard because there is too many backdoors in that crappy software, had them turn off the VPN a few times. Pricing could be better but their servers are stable, you get what you pay for.

Much the same experience as RJ below. They are careful to maintain a good first level front, but ticketing and second level support are very poor. They seem unwilling to acknowledge that speeds are poor even after providing proof. I bit the bullet on my remaining paid subscription and moved on. Great thing is that nowadays there are other wonderful choices for equal or better price.

I am a legal professional who just finished an interview and document review with a client who “tried” to work with TorGuard. After reviewing the prima facia materials involved, I could not believe what the documents illustrated. TorGuard may be a very credible VPN service but the in-depth technical support (2nd tier after Chat Line) were either non-responsive or careless in supporting my client. So I wanted to witness TorGuard support in person. & It was TERRIBLE!!

I can’t recommend this one, the speed in a lot of locations seemed to suffer at peak times.

I contacted support a couple of times, they were fast to respond, but they were unwilling to help. Trying another VPN, it’s generally much faster and does not slow down much or buffer like Torguard seemed to.

Well TorGuard was my first VPN back in the day at first it was a bit shaky, I left and came back 2 years ago and it has been rock solid ever since – you do have to pay a little more for a streaming IP to watch iPlayer or Netflix etc but i have never been blocked since then, NordVPN’s IP’s were blocked almost daily. Support is superfast, im not sure how you can get faster but it’s comforting to have that in case you do have a problem.

I’m using TorGuard for several months, mainly for torrenting, I don’t use Netflix.

One important point most overlook is that TorGuard supports static port forwarding, which not many VPN providers do.

Good luck running Plex Media Server on your NAS (or anywhere else for that matter) without a port open.

You also can’t download torrents at high speeds without a listening port open. I am running Transmission with OpenVPN in a docker container on my Synology NAS, and download speeds are consistent 150-200 Mbps.

As you mentioned, some things are a bit old school and some technical know-how is required to set it up properly, but it offers more flexibility than most providers. Excellent support will help with the setup if there are problems.

Also, the 50% discount code in your screenshot still works, it brings the price down to 30$ for a year, a bargain.

I tried Torguard out for a month to torrent and get access to websites like Netflix. Unfortunatly had to uninstall because it was so slow it took an entire minute to load the site and I wasn’t able to browse properly.

The support was slow just like Torguard and I feel there’s better VPNs out there like HMA.

Concerning TorGuard support, I’ve never had a problem with their ticketing system. They respond back REALLY fast, and they interact with you via the ticketing to resolve the issue quickly. In my time with them (going on at least 4 years), I’ve never really had an issue with their service, but when I did, it was resolved quickly enough that I was satisfied. Their client has gotten better (it really used to suck) and their connectivity via iOS is also much improved.

I don’t care what anyone has to say. TorGuard is still as relevant as it has been for ages. Their product might look a bit outdated, but it’s still excellent.

They’re hands down the best VPN for torrenting. They’re fast, customer support section has always been great! I’m not moving to another provider, ever.

Torguard has everything that I need. I recommend it to everyone.