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Private Tunnel Review

Rob Mardisalu

Rob Mardisalu

Editor of TheBestVPN.com
Private Tunnel review
Private Tunnel Homepage

Private Tunnel is headquartered just outside Silicon Valley in Pleasanton, CA.

They are the lead developers of OpenVPN, the cutting-edge VPN protocol used by all of today’s top companies.

That’s a big deal.

James Yonan, Private Tunnel’s CTO, is credited as the original author of OpenVPN. It was initially created 16 years ago in May 2001, and has been downloaded over 50 million times since then.

To say we had high hopes going into this Private Tunnel Review is an understatement.

So we purchased a paid plan and ran it through a battery of tests.

Here’s a data-backed, unbiased look at how they performed.

Private Tunnel General Info

OVERALL RANK: #33 out of 78 VPNs
SPEED: #3 out of 78 VPNs
NETFLIX: 0/5 worked
LOG FILES / JURISDICTION: Minor logging / U.S.
COST: $6/month or $35/year

What Does Private Tunnel Do?

Private Tunnel hides your real IP address and locks-down your connections. That means you can securely connect to any public WiFi, without exposing any personal data.

They also will make sure all of your devices remain squeaky-clean of malware and viruses. Their site proudly boasts that they “prevent more than one million cyber attacks per day.”

You can also gain access to any network around the world. Not only will your private information stay private, but you’ll also get access to unrestricted content from around the globe.

Private Tunnel VPN Cons

1. Some Logging of App Usage

There are good news and bad news about Private Tunnel’s logging policy.

The good news is that they don’t track individual sites you visit or content you download. And they are pretty transparent.

The bad news is that they do log the time you spend connected to their service, plus the bandwidth you use. All of that data is dumped after two weeks, though.

We even confirmed this with a support rep:

Private Tunnel VPN accepts that they keep data.
Digging a little deeper into their Privacy Policy, we also discovered that they will turn over data when compelled by law enforcement.

They will also turn over aggregate information to “other parties for marketing, advertising, or other uses.” Those parties won’t be able to get their hands on your individual usage or anything like that. But they might still spam the crap out of you.

Private Tunnel VPN disclose information
Private Tunnel’s Terms of Service also goes into a little more detail.

They warn you against using the service for any illegal activity. They admit they’ll send you newsletters and other marketing materials. And they also say that you might have to authorize your identity through a mobile device.

So even though they’re not going to specifically track the individual sites you visit, they are on top of many other facets and discourage any illegal activity (or else).

2. US Jurisdiction

Private Tunnel is technically owned by OpenVPN Inc., which operates out of Pleasanton, CA.

Private Tunnel VPN is inside 5 eyes
On the one hand, you know they’re legit.

They created the gold-standard tunneling protocol. And both California plus U.S. regulations are stiff.

But that’s also part of the problem.

Because on the other hand, a Northern California address means they’re in right in the heart of the 5 Eyes Surveillance Alliance.

The U.S. is one of the founding members of this worldwide espionage group that freely shares information.

That means along with the other four founding members (Canada, U.K., Australia, New Zealand), plus the extended 14 Eyes, your data could be shared with half the civilized world.

Private Tunnel’s terms already warn that they’ll hand over data if questioned by authorities. So this scenario isn’t as far-fetched as it sounds.

3. Doesn’t Seem To Work With Netflix

Winter isn’t coming. It already came back in January 2016.

That was when Netflix started blocking VPN servers in droves, cutting off access for millions of people who were trying to bypass geo-licensing restrictions.

Dismally, Hulu also jumped on the bandwagon around the same time.

One by one, different streaming services started to get tough with VPN IP’s they recognized. Logically, they started going after most of the big players in the market because they had the most users.

That included Private Tunnel.

We tested Netflix on five different servers and found that all of them were blocked.

  1. New York blocked
  2. Chicago Blocked
  3. London blocked
  4. Canada blocked
  5. Netherlands blocked

They also explicitly say there’s a good chance geo-restricted services, like pretty much all streaming services, won’t work. Netflix, BBC iPlayer, and Hulu are specifically named.

If you need a VPN that works with Netflix, take a look at this list.

4. Torrenting Is NOT Allowed

Good question.

The short answer is no.

The longer answer is that they don’t restrict it on all of their servers. But they don’t recommend it.

P2P traffic is not allowed on most of their existing servers. And for the ones where it’s not, they warn (a) that you’ll probably have issues, or (b) illegally downloading copyrighted material is against their TOS.

Private Tunnel VPN torrenting not allowed

5. Only Handful of Servers, No Kill-Switch

Private Tunnel offers access to over 50 servers in 12 different countries.

That’s VERY low compared to many other VPNs.

So if this VPN gets crowded, you should expect some decline in speeds.

Furthermore, there was no kill switch in sight, either.

That means you could be at risk of losing your data protection if your connection unexpectedly drops, exposing your real IP address.

This was one of the biggest drawbacks I found.

Private Tunnel VPN Pros

1. Very Fast VPN Servers

I’ll admit it:

There was A LOT riding on this speed test.

First, they’re the technical geniuses behind the industry-standard technology.

Second, they’re openly boasting about using a lower encryption standard to strike a balance between security and performance.

But they didn’t let us down.

Private Tunnel is the third fastest VPN we’ve tested.

Yes, they’re slightly cheating with a lower bit encryption. However, you still can’t take much away from their results.

We chose two of their servers at random, one in the Netherlands and another in the U.S.

First up, the EU:

Private Tunnel VPN Amsterdam speed test
EU speed test:

  • Ping: 35ms
  • Download: 90.59 Mbps (6.6% slower than 97 Mbps benchmark)
  • Upload: 46.37 Mbps (12.6% slower than 53 Mbps benchmark)

Simply put:

Those EU speeds are awesome. This was the fastest EU server we tested out of 78 different VPN services.

Admittedly, though, the U.S. server performed a little worse:

Private Tunnel VPN New York speed test
US speed test:

  • Ping: 121ms
  • Download: 69.29 Mbps (28.6% slower than 97 Mbps benchmark)
  • Upload: 24.62 Mbps (53.6% slower than 53 Mbps benchmark)

That gave Private Tunnel a combined download total of 159.88 Mbps, placing them number three in the fastest VPNs list we compiled.

2. Safe and Secure

Unsurprisingly, Private Tunnel uses their own OpenVPN protocol.

This technology was built on top of the very same TLS protocol that HTTPS uses.

Except it goes one better, by always creating a new TLS session each time it’s used. So you get the same security level SSL, but without the potential vulnerabilities.

Curiously, Private Tunnel only opts for a 128-bit AES-GCM encryption.

Don’t get me wrong, this is still very secure. But it’s not technically as secure as the 256-bit option employed by other VPN’s we’ve reviewed.

Private Tunnel even addresses this distinction.

They claim the difference is negligible because most hacks don’t go after the encryption algorithm. Instead, they go after “the way encrypted data is processed.”

The other added features is a 128-bit encryption is that your connection should be much faster.

It requires less resources, so you should see a bump in performance.

Just for good measure, we also tested this speed claim. The results are down below.

3. No DNS Leaks or Malware Found

Bad VPNs will often ‘leak’ your personal data without you even realizing it. For example, up to 70% of VPN Chrome extensions might leak your DNS.

That would not only give up your session data, but also your location.

That’s why we put every VPN company through a series of six tests.

Private Tunnel passed with flying colors:

  • https://ipleak.net/ (none found)
  • https://www.perfect-privacy.com/check-ip/ (none found)
  • https://ipx.ac/run (none found)
  • https://browserleaks.com/webrtc (none found)
  • https://www.perfect-privacy.com/dns-leaktest/ (none found)
  • http://dnsleak.com/ (none found)
Private Tunnel VPN no leaks have been found

We also ran their desktop software install files through VirusTotal.com and they also looked spotless.

Private Tunnel VPN VirusTotal report looked spotless

4. Multiple Devices Supported

Private Tunnel has native apps for all of the major platforms, including Windows, Mac OS, Android, and iOS.

They also have an app for the Amazon Appstore, too. So you can protect all Kindle Fire devices and presumably SmartTV’s using a Firestick.

Private Tunnel works on Linux, but you’ll need a little technical know-how to get it running. You’ll need to use the command-line OpenVPN client with the config file from their site.

Private Tunnel VPN supported platforms
OpenVPN’s pervasive use means it will also work well on routers. Currently, that list includes Vyatta, pfSense, DD-WRT, OpenWrt and Tomato.

Unfortunately, no other game consoles or SmartTV’s (outside of Amazon-enabled ones) are compatible.

I also tried using the Tor Browser while connected to the VPN and it wouldn’t let me.

So it looks like you’re unable to double-up on privacy.

It’s also worth mentioning that Private Tunnel allows a maximum of 3 devices.

5. Simple to Use

Installing Private Tunnel on a desktop device was painless.

Private Tunnel VPN simple to use
The app is simple and user-friendly. When logging on and connecting for the first time, you’re guided through the process in just a few seconds.

Private Tunnel VPN will guide you first time
There is a giant “Connect” button. And after you’re connected, it changes to a giant “Disconnect” button.

Private Tunnel VPN simple to use 2
Changing servers takes only two mouse clicks. You can set the app to auto-start, while also setting a connection timeout for when the app will move on to the next server in case of an unsuccessful connection attempt.

I cycled through a few servers and it was near flawless.

The app seemed pretty stable and didn’t lag at all. It also didn’t crash the entire time I used the VPN.

Private Tunnel VPN simple settings

6. Quick and Helpful Customer Support

Private Tunnel provides the full gamut of support.

You get:

  • 24/7 Emails
  • Tickets
  • Live Chat Support
  • Knowledge Base
  • FAQ section

There currently is no phone support. And email tickets are only answered during normal Pacific Time business hours (9am-5pm).

I sent them an email just to test and it only less than two hours for them to respond. Not bad!

Otherwise, their chat support agent was also fast, friendly, and knowledgeable.

Private Tunnel VPN accepts that they keep data.
Pretty good all around!

Private Tunnel VPN Cost, Plans & Payment Methods

Private Tunnel pricing
The Private Tunnel pricing plans are simple.

They each start at the same price point of $6/month or $35/year.

I like that they offer a true month-to-month option. But at six bucks, it puts them around the middle of the pack.

Otherwise, if you decide to buy this VPN software, the $35 for a full year is a pretty good deal.

The main difference in plans is that the second one (“Flexible”) lets you continue adding as many devices as you want to pay for.

You also get a seven day free trial with both. Neither requires a credit card upfront.

Currently, they accept everything from major credit and debit cards to PayPal and even Apple gift cards (through their iOS app).

They currently don’t accept any cryptocurrencies or other anonymous currencies.

Private Tunnel uses external payment processors, though, so none of your bank or account details are kept on their servers.

We did, however, find one tricky statement in their Terms of Service. Basically, it says that their service is provided on an ‘as-is’ basis and that they’re not liable for any losses or damages. Refunds also won’t be given, so forget money-back guaranteed like many other VPNs (like ExpressVPN) are offering.

Admittedly, I’m not exactly sure how they’re going to enforce that. So keep it in mind before moving forward.

Do We Recommend Private Tunnel VPN?

No. Here’s why…

Private Tunnel is a solid company with legit experts.

You can trust the reputation and expertise behind the company.

What you can’t trust, however, is their U.S. jurisdiction for starters.

Comparatively, they’re sacrificing security a bit to deliver quick speeds. So it’s not really a fair fight with most of the 256-bit connections we’ve tested.

There’s no kill switch. They don’t really allow torrenting or connecting to TOR. And all five servers we tried were blocked from streaming Netflix.

Hence it’s not listed as one of the best VPNs.

All in all, there are a few better well-rounded VPN providers like NordVPN or ExpressVPN.

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    3 user reviews for Private Tunnel

    George 9/10 August 1, 2019

    Good VPN depending on your use case

    If you don’t torrent, try to get around Netflix, aren’t afraid of the big bad Government, this is a good VPN at a very affordable rate. The law that Private Tunnel operates under is the same for any company that does business in the USA. If you live in a 5 eyes country it doesn’t matter which company you use, marketing BS nothing more. No kill switch has tripped me up more than once, if I leave that will be why.

    Billy 3/10 April 01, 2019

    Super customer unfriendly.

    I had a nice fixed bandwidth package that would have lasted me for years.

    Because I accidentally signed up for a trial account, they removed my bandwidth package (they admitted this is a bug in their website). Private Tunnel is refusing to reinstate the lost bandwidth package, saying that there is no possible way it can be reinstated. Wow, really?

    The real problem is that they don't want to. They rather have that I sign up for a monthly fee, which is incidentally much higher than my initial purchase. Crappy!

    Sam 9/10 June 18, 2018

    Good VPN

    I have been a user of Private Tunnel since last one year. So far, I am extremely satisfied with their services. Their prices are not too high. Although they do have their own client for Windows, Android and other OSes. But I prefer to use OpenVPN client with my Private Tunnel settings file. The settings files can be downloaded from one’s PT account and used in OpenVPN or other similar app.

    Speed wise – I haven’t experienced any noticeable drop in my internet speed when I am connected to VPN. They provide virtual locations in US, Canada, UK, Switzerland, Netherland, Sweden, Hong Kong, Germany, Japan, Italy, Spain and France. All in all, its a very good vpn solution if you are a newbie.