Disclosure: TheBestVPN is reader-supported. When you buy a VPN through links on our site, we may earn commissions. Learn more.

NordVPN Review

Rob Mardisalu

Rob Mardisalu

nordvpn review
NordVPN is rated 1st out of 78 VPNs on TheBestVPN.com

To sum up: NordVPN is a secure, fast and incredibly easy to use VPN.

Their VPN app uses the industry standard 256-bit AES encryption and OpenVPN tunneling protocol (by default).

Their server park is large, with 5300+ servers across 59 countries. This makes streaming videos and accessing blocked content a walk in the park. In our tests, Netflix streaming worked with over 90% of servers we tested. This is the highest, we’ve seen.

Since they have so many servers, it’s easy to find a fast performing server – especially important for torrenting. NordVPN also supports P2P & torrenting on all servers and also have an Onion over VPN feature for the ultimate privacy and anonymity.

NordVPN does not collect any logs and they operate out of a country with no data retention law (Panama).

Their pricing starts from $3.10 up to $11.95/mo depending on your subscription length.

NordVPN Overview

OVERALL RANK: #1 out of 78 VPNs
USABILITY: Very Easy To use
LOG FILES: Strict No Logging Policy
LOCATIONS: 59 countries, 5200+ servers
SUPPORT: Live Chat (24/7)
TORRENTING: P2P & Torrenting Allowed
NETFLIX: Unblocks Netflix USA
ENCRYPTION/PROTOCOL: 256-bit AES/OpenVPN, IPSec & IKEv2
COST: $3.10/mo
OFFICIAL WEBSITE: www.NordVPN.com

NordVPN Pros

1. The Biggest Server Park We’ve Seen

With over 5,200 servers across 59 countries, NordVPN automatically selects the best server based on location, loads, or your specific needs.

Take your pick from a plethora of servers from almost anywhere in the world.

2. Fast Speed on All Three Tests

Speed, along with the stability and consistency of that speed, is necessary when comparing VPNs to be sure that loss of speed is not significant, and to ensure a positive online experience.

Our benchmark ISP connection speed is 250Mbps down and 25Mbps up as you can see below.

isp connection benchmark speed

I tested the download speed with NordVPN in three locations: two in the US and one in the UK. You’ll see in the results below that download speed was above 110 Mbps for all three tests, which is among the best VPN speeds with current VPNs. This speed and stability easily allow for torrenting and streaming.

New Jersey (Quick Connect: Fastest/Closest Location)

  • Ping: 18ms
  • Download: 131.44 Mbps
  • Upload: 9.10 Mbps

New York

  • Ping: 18ms
  • Download: 140.52 Mbps
  • Upload: 11.28 Mbps
nordvpn speed

Europe (UK)

  • Ping: 154ms
  • Download: 110.82 Mbps
  • Upload: 11.47 Mbps

3. 95%+ Servers Worked with Netflix

Since geo-locations and restrictions are often found with Netflix, NordVPN allows you to bypass these restrictions. When attempting to unblock Netflix with NordVPN, we found that while not all servers worked with Netflix because of Netflix’s crackdown of certain IPs that belong to VPNs, 14 out of 15 US servers work, 3 out of 3 CA servers work, and the UK server works. You can view the specific results below. 

nordvpn netflix testing

  • 14/15 US servers work
  • 3/3 CA servers work
  • UK server works
nordvpn netflix testing

I selected the region and connected to the fastest server.

US

  • Manassas (US) – Yes
  • San Francisco (US) – Yes
  • Dallas (US) – Yes
  • Chicago (US) – Yes
  • Seattle (US) – Yes
  • St. Louis (US) – Yes
  • Phoenix (US) – Yes
  • Los Angeles (US) – Yes
  • Miami (US) – Yes
  • Buffalo (US) – Yes
  • Atlanta (US) – Yes
  • New York (US) – Connection Issues/Proxy Detected
  • Charlotte (US) – Yes
  • Salt Lake City (US) – Yes
  • Denver (US) – Yes

CA

  • Vancouver (CA) – Yes
  • Toronto (CA) – Yes
  • Montreal (CA) – Yes

4. Usability: An Extremely Smooth & Satisfying User Experience + Wide Range of Features

The 3-step process for signing up and installing NordVPN is extremely simple. First, head to NordVPN.com to choose your payment plan. You can choose between 1-month, 1-year, 2-year, and 3-year plans. Once you select and create an account with your billing information, you’ll be directed to the setup process you see below.

Step 1:

Be sure you have at least 19 MB of free space on your local drive. Choose which drive you would like to install NordVPN.

Step 2:

Select where you would like to create shortcuts for NordVPN. The setup wizard gives you the option to select between the desktop and start menu/finder folder, or both.

Step 3:

And it’s as easy as that! NordVPN has been installed. From here, you can automatically launch and begin using your VPN for secure browsing, streaming, and torrenting.

Once installed, NordVPN will provide an automatic software update if available. You can either choose to do so then or remind you of the update at a later time.

Feature: CyberSec

One feature of NordVPN is CyberSec, which you will be prompted to add after the completed install. This can further protect you against intrusive ads, malware, phishing attempts, and other threats.

While it is optional, there are three major benefits to enabling CyberSec:

  • First, the main feature of CyberSec is integrated protection from phishing scams and major cyber threats. It immediately compares websites you’re browsing with known blacklists and will block your access if malware, spyware, or any malicious software is known.
  • Second, CyberSec will protect from any DDoS attacks, even if malware has already begun to infect your device. CyberSec will immediately eliminate connection and communication between your device and the control server of the botnet.
  • Third, CyberSec will hide any of those pesky pop-ups, autoplay ads with or without audio, and other distracting advertisements. This allows for faster load speed and an all-around better browsing experience.
nordvpn cybersec

Specialty Servers

NordVPN offers multiple types of specialty servers, allowing you to choose which best fits your needs:

  • With dedicated servers, you can select an IP address that is unique to you and unable to be shared with any other NordVPN user, creating an even more secure browsing experience.
  • Need extra security? NordVPN offers double encryption while sending your information through two secure VPN servers.
  • Trying to load information abroad in a location with restricted internet access? With NordVPN, you can browse or stream using one of their obfuscated servers that gives you full access to the information you need right away.
  • If you’re looking for even better security in protecting your data and behaviors online, NordVPN can be paired with The Onion Router, or Tor, that enables anonymous communication and protects from traffic analysis.
  • Have no limit on peer-to-peer file sharing with NordVPN, with no bandwidth threshold or activity tracking.

NordVPN’s features create a secure online experience for you, whether it’s protecting you while on a public Wi-Fi network or giving you access to any content while traveling. While NordVPN’s setup and use are extremely simple, their 24/7 support is one of the strongest features that will help you along the way.

Military-Grade Encryption and Data Protection

NordVPN’s military-grade encryption protects your connection to the internet and ensures your privacy, but not just from hackers. Did you know that internet service providers often track your internet usage to sell that data to advertisers? As well, any of your internet usage and traffic can be summoned by the government for your activity logs. Any time you are connected to the web, these logs and activities are being tracked, unless you use a VPN. With this military-grade encryption, your data, IP address, and location are entirely private.

Many people think they may not have anything to hide, but so much of your data can be used against you without you knowing. Your medical history, banking information, work emails, etc. can all be at risk of being accessed when not using a VPN. NordVPN uses an Advanced Encryption Standard (AES) with 256-bit keys, which is recommended by the NSA for securing any classified and top-secret information.

Nord VPN also uses two different VPN protocols. However, there is no need for you to determine which is best for you since NordVPN aims to make using their VPN easy. The IKEv2/IPsec protocol is default for iOS and macOS apps, while the OpenVPN is the default for Windows, macOS, and Android apps. This means that macOS users can choose between the two, but both are dependable and recommended by NordVPN.

nordvpn encryption

Double VPN

One is good enough, but two is even better! With NordVPN, you have the option to enable Double VPN, which means as your traffic passes through the first remote VPN server to be encrypted, it passes through a second VPN server to be encrypted a second time before reaching your online destination securely. This allows for double encryption, increased security, and IP address privacy and protection.

While not everyone needs Double VPN, you have the option to protect your communications and information securely with this feature. NordVPN recommends disabling it for private everyday browsing, when you need high-speed internet, and for browsing the Tor network. Double VPN is included in the NordVPN subscription package (and can be enabled whenever you feel it is needed) in their Android, macOS (OpenVPN), and Windows apps.

nordvpn double vpn

No Logging Policy

Using a VPN keeps your online activity and logs completely private. With NordVPN’s no-log policy, they promise that no logs are kept of connections or usage, which means no connection timestamps, no IP addresses, and no traffic data. They go a step further to accept multiple cryptocurrencies for payment to ensure you leave no trace of who you are.

nordvpn no log policy

However, they do monitor some lesser important data, such as:

  • Service performance data (for recommending most suitable servers)
  • E-mail address
  • Payment data (but you can also use bitcoins)

That’s the regular stuff that most (if not all) VPN providers are logging and it’s nothing you should be worried about. Especially when NordVPNs payment processor isn’t tied up with their main company. If you want to, you can read their logging policy.

Kill Switch

NordVPN ensures your greatest protection with their Kill Switch feature. This is an advanced security measure that immediately blocks your device from accessing the web if your connection to the VPN server is dropped. NordVPN will continue to keep you blocked until the VPN tunnel is restored or you manually disabled the Kill Switch.

Internet Kill Switch

App Kill Switch

DNS Leak Test

If you are running Windows or have set up a VPN manually, your system can revert to the default Domain Name System (DNS) servers, allowing your ISP to see what websites you are visiting. Oftentimes, you may not even know a leak like this has happened unless you choose a VPN service that guarantees DNS leak protection.

With NordVPN, your devices only use DNS servers operated by NordVPN, so you don’t have to worry about your information leaking and being sold to third parties. As well, NordVPN promises that if you test and still see a DNS leak with NordVPN, they will immediately help to sort out any issue.

nordvpn protects against data leak

Multiple Devices

NordVPN supports simultaneous connections and allows you to secure up to six devices with one account, no matter what operating system you use. What is great about NordVPN as well is that you can connect to your router, which allows you to secure every device connected to that network, while only using one of the six available spaces. 

nordvpn multiple devices

 

5. Torrenting/P2P Supported + Onion Over VPN Special Feature for Tor Users

NordVPN allows peer-to-peer (P2P) traffic on certain servers, but you will need to find which server to connect to with their server recommendation feature. With this option, you instantly get a suggestion for the best server for you. For further security, if you connect to other NordVPN servers using P2P, the app will automatically reroute you to servers in Canada or the Netherlands.

Tor Network

With NordVPN’s Onion Over VPN feature, you gain the advantage of Tor combined with the security of a VPN tunnel. The Onion Router (Tor) allows you to browse while hiding your identity, but the entry node can still see your real IP address. Using the Onion Over VPN feature, not even the entry node can see your IP address.

Have complete anonymity while using Tor, as NordVPN keeps third parties from seeing that you use Onion and does not track your online activity. Onion servers are often volunteer-operated which means that anyone can run them, which allows you to be open to attack. Onion Over VPN ensures that you are fully protected from these attacks while still securing your anonymity.

6. Absolutely No Leaks Found In Five Tests

For this VPN review, I ran IP and DNS leak tests to ensure that NordVPN’s claims were accurate. I used:

  • IPLeak.net
  • Perfect-Privacy.com
  • BrowserLeaks
  • IPX.ac
  • VirtualTotal.com

You can see the full results below. Every test ensured our confidence, as well as NordVPN’s claims, on their leak testing and protection.

IPLeak.net Test – No Leak

nordvpn no leak test

IPX.ac

nordvpn no leak test

VirtualTotal.com Report – Scan on the Installer

There were no viruses detected in the installer package.

nordvpn no leak test

 

7. Jurisdiction & Location – Panama (Great For Privacy, No Data Retention Law)

NordVPN is based and operated under the jurisdiction of Panama. Because of their “no mandatory data retention” law, NordVPN does not need to store any logs.

nordvpn panama location

There are no obligations in which NordVPN is required to keep the activity or communication logs of its users.

nordvpn no-logs policy

8. Knowledgeable Customer Support via Live Chat

NordVPN can be contacted by [email protected] or through live chat.

Even after reviewing over three dozen different VPN providers, hundreds of hours of testing, examining and reviewing, we still have questions or need for technical assistance. Whether it’s to double check the encryption offered for your router, or a simple troubleshoot on a newly built rig, you will be forced to deal with the customer support of your VPN of choice.

If you’re a newcomer or not technically inclined? You might have some technical questions. Any VPN worth their salt will have a prolific database of tutorials, how-to guides and informational articles in addition to live chat & quick email support.

Live Chat & Email

NordVPN supportNo different to the best of the best, NordVPN offers 24/7 live chat that will assist you with any question you may have. I used their live chat twice, for an encryption question and an open-ended question.

Both times the Customer Support Rep was quick to help, but came with copy & paste answer. Should you opt to use their email support, for more technical questions or if the live chat agent did not fully resolve your issue, you’ll receive another assistant who will help you with your VPN.

Knowledgebase

Just as important as live assistance for minor questions is the vast directory of support articles you will have access to. For a topic as technical as networking, making it accessible to your everyday layman is no small task.

NordVPN Knowledgebase

After going through their directory and quickly skimming to any support related page I could find, I estimate NordVPN to have well over 500 guides and tutorials.

NordVPN Cons

1. Apple iTunes/App Store Purchases Will Not Be Refunded

Unfortunately, NordVPN notes that if you purchase NordVPN through the Apple iTunes/App Store, refunds must be requested with iTunes/App Store support and cannot be processed directly with NordVPN. In addition, payments made using any prepaid or gift cards cannot be refunded. NordVPN cannot process purchases made through resellers, including Amazon, BestBuy, StackSocial, etc.

 

Pricing: Subscription Plans, Payment Options, and Money-Back Guarantee

NordVPN offers tiered pricing depending on the length of the plan you can commit to. Beginning with their one-month plan at $11.95 per month and going all the way to $3.10 per month if committing to three years billed annually, NordVPN has a very clear pricing policy with no hidden fees. They also offer a 30-day money-back guarantee for all pricing packages.

nordvpn pricing

 

With one plan, you can secure up to six devices, including a smart TV and router.

All those subscriptions come with a one-size-fits-all plan. Including:

  • No logging: Yes.
  • Ease of the VPN software: Signing up and using the app was VERY user-friendly.
  • Hidden fees & clauses: They cannot grant refunds if you purchased an app directly through the iTunes/App Store. Payments made using pre-paid cards or gift cards will not be refunded.
  • Upsells: No upsells.
  • DNS leaks: None.
  • Jurisdiction: Panama
  • Protocols: OpenVPN, IPSec, PPTP & L2TP.
  • Kill-switch: Yes.

Personally, I am all in favor of simplicity and fairness when it comes to pricing. Give me one plan all-inclusive plan and a few payment options and I’m happy. What’s more, they don’t set a bandwidth limit like many free VPNs.

Payment Options

Along with all major credit cards and payment services, NordVPN accepts multiple cryptocurrencies for payment. PayPal is currently not supported.
nordvpn payment options

Money-Back Guarantee

NordVPN offers a 30-day money-back guarantee for any accounts that are in good standing. Simply contact their customer support team, which is available 24/7, to request a refund.

Conclusion: Do I Recommend NordVPN?

yes we recommend expressvpn

NordVPN has been one of the leading VPN providers with the best security. As you can see throughout this NordVPN review, the reasons for their popularity are valid. It’s secure, fast, and easy to use, with some amazing features to ensure your data and information are always protected. That’s why they take the first place on our list of VPNs.

Also, with a customer support team like NordVPN’s, you’ll never have to feel alone in ensuring you’re browsing securely.

I absolutely recommend NordVPN if you’re looking for a great solution for an even better price!

You can get a NordVPN $3.10 deal from here.

Add your own NordVPN review

To keep up the quality content on our website, we only accept user reviews that provide valuable information for our visitors. Not all reviews will be published. If you want your review to be accepted, please write a helpful, informative and unique review - either positive or negative. Thank you for your support!

By clicking the button below, I acknowledge that I have read and accept the Terms of Use.

106 user reviews for NordVPN

Avatar

eTrader 10/10 December 27, 2019

So far so good

Great product. Very stable, very fast. Easy setup. 24/7 Online support. The most security points (no log, Panama etc.) But get randomly disconnected sometimes with NO popup notification.That would be a more than welcome feature.

Avatar

Your Name 10/10 November 28, 2019

Seems Legit

Love that they don't take PayPal and instead take crypto. That tells you they mean real business in this industry and not just trying to sell to a fad audience. Performance is great, and can get close to 100Mbps on my 1Gbps line when using their service.

Avatar

Claud 8/10 November 26, 2019

Nord VPN from China

All VPN providers face the challenge of running a good VPN service from China due to the restrictions imposed in China with VPNs. NordVPN is not exempt. I used to use ExpressVPN and moved to NordVPN fairly recently due to the pricing of NordVPN being much cheaper than ExpressVPN when taken over their 3 year offering. The standard downloaded product does work from time to time in terms of connections but is very erratic from China, however the OpenVPN GUI offering connects every time to the USA and Hong Kong servers and streams very well but connections to web sites are sometimes slow due I believe not to NordVPN but my broadband ISP especially in the evenings. I shall be returning to the UK in the near future for a few weeks and look forward to seeing how NordVPN performs there. Support through Chat is available 24/7 and is very helpful and polite. I am told NordVPN are working on a new version which will hopefully remove some of the issues encountered from China. I will definitely stay with NordVPN for now despite the frustrations from China which are China issues not NordVPN issues although NordVPN work hard to overcome the problems.

Avatar

field is required 8/10 October 11, 2019

Hassle-free refund.

I tried to use the NordVPN to bypass a main exit point/node for my country that was dropping packets (for gaming). The Nord links in my country used the same exit node, and the links outside the country added too much latency (only ~200ms but still too much for gaming). This isn't something that's wrong with NordVPN but it meant I couldn't use the VPN for what I wanted.

I asked for a refund that same night and received it a few days later. Getting my refund was hassle free, it took about 5 mins in the live chat on their website. So if you are worried they wont refund you (like I was) don't be, I did lose about $1.50 in a transaction fee but I am fine with that. I am very pleased with NordVPN even though I refunded mine.

Avatar

Nicpic 8/10 October 10, 2019

PayPal Method gone: Serious limitation

I've been using NordVPN for 2 years now and I'm pretty happy with it. Easy to set up and use & good speed.

MY concern is that it's time to renew and it looks like the Paypal option is no longer valid. I've been trying other methods but so far no success.

It's really frustrating.
So folks, any idea / how to pay NordVPN without providing credit card details which I'd never do for this kind of thing?

Thanks for reading and THANKS for advising 🙂

Avatar

Ben Friedman 10/10 October 8, 2019

Bulletproof protection!

I've just renewed for another 3 years. I've used NordVPN for the past 2 years on Windows 10, Android, Amazon fire & Linux Mint. I've had no issues that couldn't be quickly resolved. It's the best of the best!

Avatar

Contrast 5/10 October 2, 2019

Good prices, but I didn't enjoyed the speeds in East Europe

Very simple to use. Good prices for me. Support of most platforms like macOS, Windows 10, iOS, etc. CyberSec is working fine. So as the KillSwitch feature.

The worst part of this is the speed below average. Sometimes connection becomes unstable, unreliable. I even had messages like “there was a problem connecting to the server” right in the middle of downloading something or online gaming. I use P2P very often, so availability and high-speed with VPN are quite important to me. Unfortunately, P2P-servers recommended for me are unreliable too. I have got the “your speed is too low, let's find another server” message often. I sent some reports on these servers and had conversations with the support team. Some issues have been resolved. But speed issues are not.

Use NordVPN if you need simple and affordable VPN-service and you are ready to be okay with some connection stutters and speed issues.

Avatar

Donald J Evans 9/10 August 22, 2019

So far, really really nice !

- excellent program!
- some little quirks (Linux Mint "TESSA" 19.3) - techsupport (more on that in a moment) either sent me in the right direction or they provided a way to resolve the issue I reported almost immediately
- "issues," typically connection related, (unable to connect to some sites) "TS" just had me use a different (specific different) server which caused no pain on my part other than I didn't know about it
- Typical wait time was usually less than 2 minutes max
- All techs seemed knowledgeable, but the first tier was very quick to escalate to a higher "TS tier" almost immediately if they didn't have an immediate solution
- speed is excellent so far
- running several versions of LINUX Mint (mainly 18.3 and 19.3, then IOS, and a couple other Linux versions)
- so far I couldn't possibly be happier with NORDVPN
- I am on a fiber AT&T connection, so "everything" is already fast - I'll try to update from slower sites and report if anything changes my opinion

Avatar

Cleo 9/10 August 4, 2019

Almost Perfect

Been using NordVPN for a few weeks now; and so far I'm loving the service and connection speeds particularly on my mobile device. Only issues I've encountered are some websites detecting and blocking my VPN IP address; and also the absence of the ability to pay with PayPal.

Avatar

Oleander 3/10 August 3, 2019

Not that great

Bought a 3 year plan based on this review. On a symmetrical 100 Mbps, I get between 5-17 Mbps (from the EU to the US). Tried over a hundred times on different pc's and both day and night. Wanted to use it for placeshifting, but more often than not, Netflix and Amazon won't connect or recognises it as being a vpn. I'm probably going to cancel my account..

Avatar

Mayo Marriott 10/10 August 1, 2019

Streaming

My only experience of streaming is Chromecast and it definitely sets up its own path to the router, therefore bypassing the VPN which I thought I had set up on my mobile. I know you can set up a VPN on the router but is this not a lot more techy than you make out? And is it not a bit inelegant as I assume that everybody who uses the router has to use the same geolocation. Keep up the good work!

Avatar

Larry Mcjunkin 9/10 July 29, 2019

Absolutely the best...EXCEPT it's slow!

While I realize that most review sites are in partnership (in some way or another) with some of the apps they review (hey, they have to make money somehow)...I do think TheBestVPN.com is making a much better effort in their reviews than any of the other VPN review sites. If they make something via affiliate marketing, so what...it doesn't come out of my pocket and there is nothing wrong with affiliate marketing.

While I might not be as technically thorough as Rob in his really great reviews, I have spent a lifetime in the technology and software industry and as a developer, web builder and all-around general geek I get this stuff.

I would like to set the record straight (at least from my "real world" perspective) regarding the speed, or lack thereof, with NordVPN. In caveat, I like NordVPN better than the other top 10 apps I tried while trying to decide who was going to get my subscription dollars. I tried NordVPN using two current, mesh routers...on Mac, iOS and Windows. I tried it at home, in places like Starbucks and McDonalds, and my doctors' offices and car dealership. My home ISP is Spectrum (unlimited access) and if you measure my downlink 10 times a day you'll get 212 - 215 Mbps every single time.

In over 100 speed tests with NordVPN, given the preceding parameters, the VERY BEST downlink speed I could ever attain, even when manually switching servers, was approximately 34% of the same WiFi speed without NordVPN turned on. Most of the other times averaged 32%, and folks...that is simply not the trademark of the "best VPN available".

Again...I LOVE NordVPN and wish I could use it, but I am simply not willing to take that big a speed hit just to have its other features. I opted for another top contender on this site (ExpressVPN) and while it's VERY expensive, I consistently see downlink speeds of 85% of the WiFi speed without ExpressVPN. In my case, I'm willing to pay extra for this type of performance.

You won't go wrong on any of the top recommendations here, but I wanted to express my concerns that NordVPN's speed is not (in the real world) as well as some of the others.

Avatar

D 4/10 July 27, 2019

NordVPN support staff made a bad situation worse

I downloaded this onto my laptop (Windows), and my iPhone and iPad because I was going to China for 18 days. The ios devices worked for only a day, and I contacted the support three times. The last time (chatting for 2 hours) the support staff made a bad situation worse (server didn't respond) worse by having change the DNS, and then every attempt to use the VPN got "authentication failure", a message that I never got before the support staff's "help." Since it is working on the laptop I'll give it a 35 out of 100, but it most certainly is not doing what I bought it for.

Avatar

Brett 4/10 July 27, 2019

You get what you pay for

NordVPN is definitely the best bargain, but after using it for a while I can say you get what you pay for. The service is constantly in and out, and always seems to fail me when I need it. I often cannot use the VPN when I need (such as for navigation) or when I want (such as Netflix) despite having a strong internet connection. Granted, I am using it from China and must use the Obfuscated servers, which are slower, but it is still very annoying how unreliable this service is. I regret buying the large bundle deal for 3 years. If I knew what I was buying at the start I likely would have dished out the little more money and chosen a more reliable provider!

Avatar

DeadandGone 2/10 July 23, 2019

Poor

Tried NordVPN because of the review on this site and was very disappointed, I use HMA and my sub was running out and I didn't like the fact they log my IP so I thought I'd try someone else... NordVPN's connection gave me double and sometimes triple my normal latency and I was being blocked from accessing a quite a few web sites. Support was ok but when you request a refund it takes 7 - 10 working days to process the request, so I'm still waiting on my refund...

Avatar

Eliyah Garrett 8/10 July 15, 2019

It works

In my opinion, it works as good as most other VPNs. Use it for 4 months and no complaints. Could be cheaper, but if you really need a VPN, get a 3-year sub and it becomes cheap.

Avatar

Daniel Reeders 5/10 July 7, 2019

Unreliable service on Mac and tricky refund policy

I've been using NordVPN for about 3 years and I recently got fed up with the amount of work its Mac users have to do to maintain acceptable connectivity. The classic problem is that all my open tabs and apps stop loading — then I disconnect the VPN and they all instantly load. This happens across multiple devices and networks. Recently I got jack of this and asked for a refund on the remaining 580 days of my subscription, and NordVPN said they ONLY offer refunds in the first 30 days of a new subscription. No matter how bad the NordVPN service gets, they are going to refuse to refund you after that 30 day period.

Avatar

Will Beckett 1/10 July 5, 2019

Nord VPN failed to work for me

This product failed to manage the incoming and outgoing mail from Outlook using a Gmail account. The support gave me many things to try and finally blamed the problem on Microsoft servers. Gmail accounts don't use Microsoft servers and when I switched to another VPN, I had no trouble. It took several weeks to figure out the problem and so I was outside the 30 day trial period. They refused to refund my money, even though it was clearly a problem with the software, since two other VPN products worked fine. Since it was their software that failed, I don't believe it is fair that they would not refund my money. I am telling my clients not to get this product. Not just because of the one area of failure, but because they would not recognize there was an issue and that they should refund my money if they could not solve the problem.

Avatar

TGracchus 1/10 June 30, 2019

No Paypal is a major con, and you only made a passing mention?

For me and apparently many other former users nordvpn is useless. No Paypal no thanks. At this point I suspect they've lost hundreds if not thousands of customers. Thanks anyway for the review though you might want to put the no Paypal thing as a con.

Avatar

Said It Would Work in China, Didn't 1/10 June 29, 2019

Scam

I made three large mistakes when buying NordVPN. First off, I am only staying in China without access to Google, reddit, Facebook for 6 weeks. I don't need a $100 3 year subscription, even if it is much "cheaper" that way. A 2 month $24 dollar subscription is enough. Secondly, I didn't check if NordVPN works in China. You couldn't download a VPN service once in China, so it was a bit difficult to check. Well, I arrived in China, and I had no Internet access and I couldn't do my research or contact my people. By the time I finally accessed Google again, it was past the 30 Days Money Back time period, and I am $100 less for no reason. Thirdly, I fell for NordVPNs marketing. The superficial praise without showing substantial evidence should have tipped me off. I'm such an idiot.

Avatar

Fritz B 8/10 June 19,, 2019

Great while it lasted

I have been using NORD for nearly a year, having moved from TunnelBear. Several weeks ago NORD came out with an upgrade. I applied the upgrade and NORD immediately crashed. The problem was that the installer is looking for a key in my registry that simply does not exist and never has. It has been nearly a month, with many chats & emails, and they apparently have no idea what the problem is. I can't believe I'm the only user having this problem. I REALLY liked NORD, but they have blown this update. Badly.

Avatar

TW 1/10 June 17, 2019

Disgraceful

NordVPN is disgraceful! I've never come across a more disjointed sign up process in my life. You have to wonder about NordVPN security with you card details. They have over charged my account on first payment and an hour later my account isn't active. Really disappointed. Amateur hour for a company that was supposed to demonstrate security. I give NordVPN a 1 because form won't allow a 0. No service and my account charged.

Avatar

Anne Lorrigan 1/10 June 16, 2019

NordVPN does not work in China

Do not choose NordVPN if you are looking for something to use in China. I tried to use the VPN app on my phone and it did not work the entire 7 days I was over there.

Avatar

Eric Shorter 4/10 June 1, 2019

NordVPN's DNS servers appear to use Google's DNS servers...

I use Linux, and connect to NordVPN via OpenVPN software. If I use NordVPN's DNS servers and run DNS tests I get the same results as when using Google's DNS servers. NordVPN's DNS servers appear to use Google's DNS servers. I have no idea if this is correct, or it's a quirk of the tests I've run. The DNS tests were run using Browserleaks.com. Has anyone else seen similar patterns?

Avatar

The_Punzer 6/10 May 31, 2019

Pretty good but

Pretty good VPN for security and price, speed is average. Doesn't unblock international Netflix anymore though.

Avatar

Don Diego 10/10 May 30, 2019

Works Nearly Flawlessly

I've not been let down by NordVPN. It works great. Sometimes Netflix won't work, but I gather that it's because Netflix is hawkish about finding and blocking VPN servers. It's baffling to me why some people are experiencing an overall FAIL of an experience, where it's not working right. I use Xfinity (Comcast), and don't have any problem at all.

Avatar

JRA 5/10 May 29, 2019

Worst Customer Service

I had issues with the product and wanted to cancel the subscription and get a refund. It was like running into a brick wall. Absolutely no way they were going to provide a refund as I was just a couple of days over 30 days.

I asked to talk to the CSR's supervisor and they just passed me off to another rep. They care more about the $100 than they do their reputation or customer service.

The product might...might... be good but the lack of customer service is not worth it.

Avatar

Ainun 8/10 May 24, 2019

Speed in Southeast Asia

I just bought NordVPN yesterday after my government decided to limit a lot of featured on social medias. This website gave me assurance on why Nord is what I need. The connection is okay in my area since the average speed never exceeded 10 Mb/s. Nord gave me a decent 6 - 8 Mb/s. But it's perfect for me because for my daily needs for chatting and sharing pictures with family.

Avatar

Jordan 9/10 May 22, 2019

works great and unblocks all the restricted content

I am happy that I've installed nordvpn on my smartphone, cause it would be impossible to travel in China without it... It works great, unblocks all the content I need.

Avatar

David 1/10 May 21, 2019

Another Flop

I just spent hours and hours trying to get NordVPN to work and when it finally did... just not worth it.

First, the usual payment hoops. When they finally accepted my payment, and the chat person confirmed it, and an email confirmed it, I set off to install the app.

Not impressed. They use an unsigned kernel driver (Windows) which Windows says therefore will not be enabled. Great. Back to support. "Yes," they confirmed. Our TAP VPN driver is unsigned. You need to change the boot configuration of Windows to allow unsigned drivers.

Let's see. VPN company promoting high level security can't even sign their driver?? This was a huge WTF moment for me, but I thought I'd give it a whirl anyway and so started to follow their instructions to enable unsigned drivers into the Windows kernel.

Right about then another email arrived saying that my payment had failed and therefore couldn't use the service. Back to chat. With no results.

Meanwhile, I finally got the app installed after more hoops, more very bad programming with their installer, more aggravation and delays. And the app totally sucks. I admit I may been spoiled after using ExpressVPN's app which I thought quite well done, but that's another story. See my review for ExpressVPN if it gets published.

The last straw was the speed. Slow to connect, slow in general. Speed test wouldn't even work on some servers.

How did I test that with my account not activated? Well, turns out the email wasn't true. My account was still active, but only for two days. But I'm done. The technical experience (signup, payment, app installation, app overall) is very poor. Their chat people are nice, and respond quickly, but that's not the reason I use a service. The service itself needs to work extremely well or even flawlessly. NordVPN falls way short. What a mess.

Avatar

Anne 9/10 May 17, 2019

Pricy but works great

I don't have much to say, but it works pretty good with Netflix (which is why I need a VPN in the first place), it's easy to use and it doesn't slow my connections that much. If the price would be lower I'd definitely give them a higher score.

Avatar

Roy 4/10 May 6, 2019

We bought due to reviews - which turned out to be fake

We went on reviews on this site as well as others that rate NordVPN so high if not top, we found them and their apps excellent their support OK (until asking for a refund). their use in Germany made the internet unusable as blocked from all streaming. We feel most annoyed at believing all these reviews, have a look at NordVPN on Trustpilot - where they have put a large warning that they are writing reviews on themselves! Until all these sites are no longer funded by the companies that review them then nobody can believe this rubbish.

Avatar

Karl 4/10 May 4, 2019

Meh

The VPN is for mainstream consumers, not for tech enthusiast or tech geeks. Has many servers, looks nice, but features are limited. I noticed in your review the speeds were great, I had the opposite experience. Speeds from LA were terrible, my latency was always very high, and the IP's I received always seemed to be blocked anywhere.. I miss "hide my ass" when it used to be for techies....

Avatar

Rich S 9/10 April 30, 2019

Not the best for some uses, but in the top 10 overall

Pros: Lots and lots of servers.Support is good though hit and miss. Android app has ad blocking and used along with Blockada most ads are blocked. Most information needed is on the web site and is fairly well organized. Speeds from my location (Mexico) are good, though have dropped in the last month. Connections through Mexican servers suck. I use Dallas, Miami, Toronto or San Francisco with good results from Guadalajara. 100Mb fiber. Strangely Netflix works fine here without a VPN perhaps because my account is in the USA and other family members use it there.

Cons: Choosing the "Fastest" server doesn't choose well and the online list doesn't show the location of the servers. Worse, servers disappear for no known reason so when you "favorite" a good one it may not last. The Windows interface uses ~200MB to start and will expand to over 450MB (40+ browse tabs in Waterfox) but won't reduce when browser tabs reduce. No split tunneling, though you can proxy your torrent client separately. Was happier with PIA overall, especially the tech support.

Avatar

Berger 6/10 April 27, 2019

NordVPN was great but failing for MACos

I use NordVPN for several years now on a windows laptop and Imac computer. The last year the app for apple gave bugs after every update! The help is quick but they cannot resolve the issue most of the time. Later on it appears there was a bug. NordVPN is not transparent about it. Because the latest update gave me troubles again, and NordVPN could not resolve is I switch to another VPN just for my Mac. It is a pity that they cannot get the app for iMac right!

Avatar

Nathan 3/10 April 21, 2019

Plagued with issues

I am bitterly disappointed with the Nord VPN service. It has continually presented me with problems relating to connectivity, and download speeds, with no clear remedy on the horizon. It is not without its advantages though, as it is an affordable, easy to use, and versatile system. However, when I'm constantly experiencing connectivity problems on my devices, and internet speeds will frequently drop below 1mb/s for extended durations, it doesn't seem worth the trouble.

Their support team is punctual at responding to issues, but the quality of their support is low. I've frequently had exchanges with condescending service representatives, who fail to even understand the issue, before submitting a dismissive response.

Overall, I can find very little reason to recommend the service to anyone.

Avatar

Charlie 9/10 April 16, 2019

Amazon app on Android not working with NordVPN

NordVPN is fast and has servers all over the world. The only issue I have with NordVPN is that when using the Amazon app on my Galaxy S8+ 9 out of 10 times the app is unable to connect to amazon and you will get that page with the dog saying "sorry something went wrong".

Avatar

Lance 8/10 April 02, 2019

Glitch on MacBooks has not been fixed

Whenever I close my MacBook and it sleeps (several times a day), Nord has a glitch, where Mac users cannot get back onto the internet without quitting the application, waiting 10-20 seconds, reopening the app, then reconnecting. I went to NordVPN chat, and they say they are working on it. It's frustrating, though. Even if you quit the app, you can't log back into the internet, without running Nord. I hope they get this fixed soon, as I have passed my 30-day Money back guarantee.

Avatar

Shum Singh 1/10 March 30, 2019

NordVPN - worst provider

I paid for a yearly plan ($69) for NordVPN about 9 months ago. Initially (first 1-2 months) the service was fine. It was fairly simple to connect to servers in different countries etc. However, shortly thereafter (only 1-2 months since I started using the service) I was unable to connect to the network in any country. I tried repeatedly countless times over a period of several months to contact customer service via email & never heard back from them. I finally connected with their tech support via chat and all of the advice / information / suggestions provided were totally useless and in some instances actually illogical. Needless to say I would NEVER recommend this service as it seems they are running a scam. I tried repeatedly via email to receive a refund but never did as the service for the next 5 months never worked. Needless to say I would NEVER recommend this VPN provider to anyone!!!

Avatar

Cyberoid 9/10 March 30, 2019

NordVPN's recent redesign degrades its value to knowledgeable VPN users.

I've used NordVPN for two years, just re-sub'd for three more. I did that before I noticed that the system has been redesigned. Where before I could scan lists of servers by nation, proximity, use (percentage obligated), and specialty -- even getting throughput speeds that exceeded even my high-speed ISP servers! -- now my NordVPN servers are chosen by a totally non-transparent algorithm. My throughput speeds are now regularly reduced by 50-75 percent (really slow) because I'm forced to use a server chosen by an algorithm into which I have no input other than "region," meaning a Big City: a grossly misleading factor. I get faster speeds from servers two regions away (still pretty punk) than I can get from servers in my nearest region. Now the only way to find a higher-speed link is to try every one and if I hit it big -- I haven't yet -- to mark it as a "Favorite," with a heart.

As I indicated, I've been a big fan of NordVPN, recommending it to anyone who asks or whom I know to be in search of a VPN vendor. I no longer can make this recommendation. NordVPN is reliable, in that you'll always get assigned to a server and the connection probably won't drop. Plus, the system may be more secure than others. But I haven't the confidence in the service's security that I had before. Its decision to limit user interaction is bad juju, indicative of a Big Tech mentality. At the very least, the company could have informed current customers it was going to constrain our server choices.. It obviously has other priorities.

I hope NordVPN comes around to putting its customers' needs first and foremost, not optimizing service at the expense of user choice. It really makes NordVPN less fun to work with and more labor-intensive than it should be -- plus the speed degradations resulting from algorithm-chosen servers are really sad.

Avatar

WH 5/10 March 29, 2019

Manual Config

On MacOS 14, I am unable to launch their apps. Customer Support asked me to use manual method and only use IP address, it works but when I tried their Obfuscated servers from what I like to be connected to, it does not. My frustration is I do not have time to keep using such manual method to find their IP address and check which is working and which is not...an apps should do it in this age. But their app on MacOS does not work! My IOS and android devices work fine though. But I have requested for a refund. Hope that the refund is smooth...

Avatar

Jason 9/10 March 26, 2019

Works. But with implications

I have to disable it completely to allow my apps to auto-update on my mobile device. I have to disable it completely to allow my Sony RX10 camera to connect WiFi Direct to my mobile device. However, these issues are ongoing with support who have been helpful so far. I work offshore in the North Sea and many installations restrict certain video sites and certain video sites "see me" as out of the territory but using NordVPN overcomes those issues fine. Embarrassingly easy, in fact.

Avatar

Fab 10/10 March 25, 2019

Spent weeks to search and compare - love my decision to go for NordVPN

Used it for 2 years, never had a problem. Easy to use while having lots of options if needed, very good bandwidth, can watch BBC (London) and Netflix (USA) thanks to all the servers all around the world, no weird packages behavior (doesn't steal info), never had loss of connection after hours of streaming.

Used it in Canada, USA and even Aruba! (Had to connect to Brazil or Costa Rica but the connection was surprisingly good and stable). I never tried any other non-free VPN but I can't think of a reason to change.

Avatar

Joseph B 9/10 March 23, 2019

Can't connect to some sites

When using a USA servers I can't connect to web like Walmart, Problem with Amazon, and few others

Try different settings but all the same. Connecting to Canada and using same website no problem but then I do have a problem connecting to other site like banking. So it is hard to say. Speed Is good and no problem with that. I don't see a speed drop using "SpeedTest.net" That's the only Complain I have. I try to use Windscribe on the same websites and no problem using USA servers. So I don't know why makes different.

Avatar

llob taylor 6/10 March 15, 2019

Not as good as HideMyAss VPN

I took advantage of a sale and bought the 3 year plan. I used to use HideMyAss but they gotten expensive. NordVPN is okay but doesn’t work for Amazon Video and Hulu. Also not very amenable to use with a router. Support was not very helpful either. I deeply regret buying this. The speed is okay sometimes and slow other times. I used HideMyAss for years too bad I fell for all the hype and got this.

Avatar

Tuan V 10/10 March 14, 2019

The best gets better

I have Nord now for about a year. Last year, I wasn't able to log onto Amazon.com. It seems Amazon prime was blocked. I had to disable it or select a Canadian server to get onto Amazon. It was a hassle. Now, I can get access to it. On top of that, I saw a slightly speed drop when I used VPN. Now, it's not as bad. When I do SpeedTest checks,, I'm guess around a 20% drop?? That's not bad. I have 200m at home so if I end up with 160 and be more secure, I can live with that.

Avatar

Susan 3/10 March 10, 2019

Nord VPN

I have given them a low score because of false advertising - almost every site online states they are cheap. This is just not true as if you want that $2.99/mth, you must pay for 3 years upfront which is $107.55. The 2 year option is about $97 and 12 month option $84. Paying monthly is $11.50 approx.
NONE of these charges are CHEAP. Might be better to simply pay $80 for 15 mths of ExpressVPN!

Avatar

Stephen Anderson 1/10 February 22, 2019

NordVPN FAILED me

I've been using NordVPN for some months now with little to no problems. Until today. My main use is for P2P (file share) today however NordVPN disconnects (without my knowledge) to update. Meanwhile my File share continues. Then I get notice from my ISP informing me that I have been downloading copyrighted material. If it happens again they will disconnect me. So I while I am emailing NordVPN about the arbitrary disconnect it does it again. Another update and NO it didn’t even reconnect automatically. Something to keep your eye on. I feel as though I have been failed as a customer, They have FAILED me.

Avatar

Benjamin 9/10 February 20, 2019

Pretty good service

A few years ago I opted on NordVPN. Now I am about to renew after my second year with them, cause I’ve had zero issues, everything is working pretty well for me. NordVPN isn’t the cheapest option, but for me, it’s among the best. And what about the speed? It’s consistent, but there is a minimal lag while switching to a different continent.

Avatar

Matt 10/10 February 12, 2019

NordVPN + Cybersec

NordVPN should be rated ahead of ExpressVPN due to NordVPN having an ad blocker and malware protection feature called Cybersec. ExpressVPN has no such feature available. Even better is Cybersec is now available for iPhone, it's also available on Android if you sideload it from the Nord site instead of from Google Play.

Avatar

Charlie S 5/10 February 9, 2019

Slow, buggy on Mac

I've used NordVPN for almost 2 years on my MacBook and iMac and won't renew. Cust. svc. has been responsive, but after many hours and exchanges they can't fix 75% loss of speed (175+Mbps down to 30-40 Mbps) despite numerous changes, manual tweaks, different software (Nord IKE2), etc. It also often fails to make a connection to any server and/or re-connect when my laptop wakes. For me the other advantages of NordVPN do not outweigh these basic defects.

Avatar

Brandon K 3/10 January 28, 2019

NordVPN is okay - but ineffective

So, I tried NordVPN for one night, to access a couple of free streaming services that were US only. STIRR and Locast are the names of these services.

I've set-up Nord on my laptop and my iPod Touch 5 (and even made a US specific iTunes account so I could download the iOS apps for the two services I mentioned above. I'm Canadian, btw) but ran into several issues that might be either my fault or Nord not corresponding properly with the software of my other apps and stuff on the iPod Touch.

Now once I set-up Nord on my iPod Touch 5, I then logged out of my current iTunes account and made a new US-based account just for the sole purpose of accessing US apps and downloaded the Stirr and Locast apps. I set my NordVPN connection to a US connection (a couple of connections I tried based in New York) and then tried to watch the channels from the supported NYC market.

But had no luck, tried it again a couple more times and at that point I just gave up and stopped trying to fiddle around with things, cancelled my Nord and reverted back to my Canadian account.

I'm not sure if I did anything wrong or if there's something I missed but yeah Nord disappointed me.

Avatar

Steve 10/10 January 22, 2019

Very happy with NordVPN

Running Linux OpenVPN on my laptop and 2 Android Devices. Google Play recently made them remove the AdBlocker from the Google Play version of their app. After speaking with them and opening a support ticket they advised there was an apk on their website that restored the adblocker. I asked about how to keep updated and was advised to follow the news feed on Google Play. I suggested an in app update feature and 2 days later, this was added to the apk version. Support goes above and beyond to resolve the issue providing you fully explain your issue. I highly recommend this service.

Avatar

Vlad 3/10 January 16, 2019

Mediocrity is the VPN service

I have yet to find a VPN service that runs above amateur level. Most chat services are supported by individuals who have little technical knowledge and servers that simply don't work especially if you try to run a VPN from a router. Why? Because they don't bother to monitor operational servers. Why? Because they don't have the technical capabilities to run a script across those servers. Have you noticed how most of the companies that advertise VPNs have very similar User Interfaces? Really? Why is that? This whole area is rife with a junior-league smell. Show me one, just one capable, customer oriented VPN provider and I will use their service.

Avatar

Massimo 9/10 January 15, 2019

Good but missing a fundamental feature

Reading the reviews, I am surprised no one has mentioned the lack of Split Tunneling. In NordVPN. This is important to cast VPN streamed content to your home TVs. Without it, complicated solutions have to be found or just watch that content on your PCs, tablets or phones. Other VPN providers, like ExpressVPN, have it, so in my view this is a major gap folks at NordVPN have to fill.

Avatar

Dan 8/10 January 13, 2019

Congested

Six months ago I would have given them 100, I stayed on the same server for days. Nowadays I am having to change servers multiple times a day. I used openvpn, the vpn is on my router. Sometimes things will start to get congested within a half hour of getting on the internet. Luckily they do have a place on their website which will show a suggested server near me. It's not that big of a deal, but frustrating when pages don't completely load and etc. As soon as I switch servers, everything is okay again, for whatever amount of time.

Avatar

Ethan 9/10 January 4, 2019

Favourite provider so far

Costs a bit more, but it is reasonable and worth all additional fonctions as killswitch, cybersec, p2p servers or user-friendly app. I am pretty happy with the software, so it has proved to be a great investment.

Avatar

ipMAN 9/10 December 28, 2018

AUSTRALIAN sERVER

So far its a good software however when I look at on NordVPN map for Australia the location is always at the middle of Australia where the Pine Gap military base is located. Could it be that the VPN server is based in a USA military base and everything is recorded?

Avatar

Casa 2/10 December 26, 2018

Slow speed, unreliable connectivity, outdated software

Was a PIA user for 3 years (Excellent), decided to try Nord based on some reviews, sadly the service has been horrible, I truly regret signing up for it. Contacted support multiple times, the best answer has been been try TCP/UDP switching, my internet connectivity is blazing fast and PIA still works amazingly. I tried multiple locations (US, Canada), nothing works well consistently, it's a hit and miss.

I do not recommend NordVPN.

Avatar

Coran 3/10 December 13, 2018

Not for Linux/Ubuntu

People say it's good, but I can't actually use it on Ubuntu. First the DNS servers wouldn't get setup correctly by their native app. Hours on tech support messing around with system config files. Then the native app won't connect. Keeps trying but never actually succeeds. I tried everything. Rebooting, reinstalling, different protocols, different servers, different internet connections. Nothing. Just hangs trying to connect. Seems their Linux support is still flakey.

Avatar

Peter M. 10/10 December 4, 2018

Satisfied customer

I'm a satisfied customer at NordVPN, and the only problem I faced was to access Amazon’s web services like the Amazon store. Amazon seems to block most of the NordVPN IP addresses on Amazon’s side. Not a big issue but annoying.

NordVPN offered stealth VPN-Servers too. Maybe this service may help regarding to get easier Amazon access. I didn't try it out.

On IP-level: All services (UDP, TCP ports) are accessible through the NordVPN tunnel. Except few ports like SMPT port 25 and Samba (Windows Share) port 445. If you try to make an simple access on port 445, e.g. telnet on port 445, your account/access will be automatic and fully blocked for 1 minute or so, after this time out you will regain access. Seems to be some security measure.

Avatar

Chris J 9/10 November 29, 2018

Nearly merits 100 out of 100

Have been using NordVPN for about 3 weeks now across 5 devices. Was very easy to install across 2 iPhones, 1 iPad, 1 Macbook and 1 iMac. According to speedtests I performed there's a considerable loss but in reality its hardly noticeable with no buffering for Netflix or Youtube. Noticed that a few websites weren't accessible with VPN enabled so contacted the support via email. First 2 responses not helpful but then gave me procedure for some manual tweaking and now all works and have set up several profiles so can easily switch between locations depending on requirements. Not convinced however by Brad's opinion re Panama. If the US wants access they'll force the issue by usual bullying. But that applies nearly everywhere. Can only recommend it and won't test the refund option. Not giving 100% as the access to certain sites requires tweaking when this shouldn't be necessary.

Avatar

Dustin 7/10 November 28, 2018

Slow

Ran side by side comparison with PIA and where PIA only slowed me from 130 to ~120Mbps, Nord VPN slowed me all the way back to the 45-50Mbps range. Tried a couple nearby servers in the northeast, no luck. I'll stick with PIA which is easy to find for the same or lower price with discount.

Avatar

John Doe 10/10 November 27, 2018

Nord VPN Audit

Been with this VPN for a long time. They just did a audit of their services confirming they do not log anything. They delete all data from the server you use after each session after 15 minutes. They do log how many successful connections you make to there authentication server, but this is not a threat to security.

Avatar

Lindie 8/10 October 26, 2018

Good - but not always for BBC

Lots of good things about Nord VPN but there is one problem your readers might like to know about. If you're a non-UK resident using it primarily to watch the BBC iPlayer (as I am) it doesn't always work; cue 15-30 mins of watching those annoying pink swirly-gigs before giving up (often on a Friday evening I've noticed). I truly don't know why BBC doesn't allow us to subscribe to their service; would be very happy to pay so that I could get the service whenever I want it. Off to read a book now.

Avatar

Tony 7/10 October 19, 2018

NordVPN is fair but not great

Pros
GUI is pretty easy and straightforward. Customer support via email is responsive and helpful - a real person.Easy to change/choose servers.

Cons
Disconnections are frequent: I often have to shut it down to connect to a website. I have a client to whom I recommended NordVPN and now regret since I have to help him get around the issues. I have to keep the kill switch off so I can avoid losing the internet connection when I am in production mode.

Avatar

Andriu 10/10 October 9, 2018

The best VPN for streaming

I tested different VPNs for Netflix, BBC iPlayer and some events streaming. NordVPN provides the best experience, it goes without buffering or IP blocks by Netflix. Also, Nord has the intuitive app on Amazon fire TV stick (so no worries, it's easy to set up and use).

Avatar

Richard 10/10 October 8, 2018

Best VPN hands down

I started out with the NordVPN app and wanted more. I read online that you can use a router to put your complete home-network behind VPN. So, I bought a cheap ASUS-router, only to find out that I got a huge speed-bump using it. I wrote to NordVPN support and they told me the CPU of the router can't handle high speeds. Bummer. But, NordVPN support also advised me that i could build my own VPN-router using a pc and pfSense. And so i did. Had a few configuration problems, but NordVPN support was very knowledgeable and willing to help every single time. My VPN-router works flawlessly for almost a year now without any hickups. Kudo's for NordVPN support!

Avatar

Tony 10/10 September 27, 2018

Customer Support

I'm a first-time VPN user, therefore first-time NordVPN user. I had several questions answered quite quickly via chat - all satisfactorily. If not for the comment above, I would not have been able to tell the answers were cut/paste. Only gave it 99 because, well, I think no one/thing is perfect and we can all improve.

Avatar

Kattz 9/10 September 21, 2018

Nord and Amazon

In general, I am very happy with this VPN. It has worked almost flawlessly except when trying to connect to Amazon. I'm not trying to watch Prime Video from outside my country. I'm Canadian and I can't even shop on Amazon anymore. I usually have access to both the Canadian and US sites but not anymore. It's not easy to just shut down the VPN either since I have it installed on my router. I guess nothing is perfect.

Avatar

Thomas 9/10 September 9, 2018

Amazon & IMDB almost impossible to access

NordVPN works fine for me -- easy to setup and use -- EXCEPT when trying to access Amazon or IMDB (which is owned by Amazon). These sites are almost impossible to access with NordVPN. My Firefox "times out" trying to access them.

I must then turn off the VPN before accessing Amazon or IMDB. After I turn off the VPN, access is easy.

This is true even when I'm in the U.S. and use a U.S. IP.

Avatar

Sidney Goldstein 5/10 August 29, 2018

Used to receive good tech support

Nordvpn used to give great tech support and customer service. That's why I stayed with them past the free trial. For the last 3-4 months the tech support is not there. One tech rep even told me to go elsewhere and did not even try to resolve a problem. Many of the tech's when I called about this problem did not seem capable to understand the problem. When I reported this 'outrageous' behavior to the customer service people, there was no response. I wonder if the company has been sold.

Avatar

Robert 8/10 August 16, 2018

Good but no linux kill switch

Linux support is a little sketchy, when using the graphical interface to configure, you are limited to UDP, no IP. This may be a Linux issue, I'm not sure. You can do IP via the command line.. more importantly, because it uses openvpn it does not offer any kill switch capability, which could lead to you getting busted for torrenting. Fortunately, after a little bit of Googling I was able to create some shell Scripts that tweaked the firewall rules so that only tunneled traffic is allowed. That way if the connection to the VPN is lost, all internet connectivity ceases, preventing your identity from being revealed.

Meanwhile, it's plenty fast and I have it enabled by default all the time because there doesn't seem to be any performance penalty for me.

Avatar

Mike 10/10 July 19, 2018

I'm happy from the service

I really like Nord. Tried them after I gave up on a few free services. Got a coupon down at vpnmentor and it was worth every dollar I spent on it.
The app for my iphone is easy to use and I stream netflix from my desktop here and there (can’t say I find a lot more in the US that I don’t have regularly)

Avatar

Andy 10/10 July 3, 2018

Satisfied

Took this article advice and bought a two-year subscription. As for now, I’m pleased with the provider.

Works excellent both on my Macbook and iPhone, and still have room for four more devices 🙂

Avatar

Grady Porter 10/10 July 2, 2018

a service you can trust

The fact that nordVPN is based in Panama is one of the main reasons why I’m using it – full privacy.

And it’s good to know that your traffic is being encrypted not once, but twice. Can’t find a better deal than that…

Avatar

Steve 6/10 June 29, 2018

Not For Me

I took the free trial but deleted before it had concluded. I had major problems with Amazon, and logging into the UK site via Canada just isn’t right. Tried other VPNs and they were fine so it is a NordVPN problem. Secondly tried to stream a video from Australia to the UK and it was just unusable. Again not a problem for others. Depends what you want a VPN for but for me, the two things I wanted were just a major problem so no thanks.

Avatar

Tim 9/10 June 29, 2018

Better than expected

I was actually the skeptic one when it came to VPNs, imagined a VPN would somehow create problems on my iPhone and be overall slow. I can say now I was quite wrong and also after a chat I had with customer support, I thought this one deserves positive feedback on my part. To make things short, the main reason I wanted a VPN was to be able to watch my favourite series on Netflix while travelling (and I travel a lot, both thanks to and hate to my job). NordVPN is perfect for that and what I also really liked is that the speeds are just about casual and also that I get to watch ads in different language and manner.
One tiny annoying thing is that the servers are only divided by country but not the city.

Avatar

dave 4/10 May 23, 2018

Not working in UAE

I bought NordVPN to overcome the SKYPE blocking here in the UAE. I downloaded the program, and could never get a connection on skype here, and was unable to do anything on the internet at all. NordVPN sent me a rather lengthy support document, and I literally spent a few months trying to get it to work. Finally I gave up, installed a competitor’s VPN and instantly had crystal-clear SKYPE connections. NordVPN may be a great platform elsewhere in the world, but for the UAE, it is totally ineffective.

Avatar

Maria Carmen 9/10 May 22, 2018

some cons are almost pros

Thanks for the review Brad. I don’t know about you guys but I see the con of nordvpn company being “hidden” not like a con but like a pro more. It makes me believe in their ability to hide and deal with it (that is what I actually want from a VPN generally).

Avatar

Steven 10/10 May 22, 2018

Happy days

My primary concern when purchasing VPN was speed. As I heard many VPNs suffer from a speed drops, but being Nordvpn user, I honestly don’t see what people are complaining about? Of course, you might get around 5% decrease in speed, but look at a bright side you can overcome speed throttling which is frustrating when trying to stream something online

Avatar

Kathy 3/10 May 16, 2018

Nothing but trouble with internet since I got NordVPN

Still having trouble with internet since I got NordVPN. I suspect it is incompatible with Comcast as all devices that had Nord installed lost internet at home other than google sites and Yahoo. Today I tried using NordVPN on my iphone in a coffee shop but it would not connect and I lost internet in the process. Went to work and still no internet on my phone. I made sure NordVPN was not trying to connect by quitting the app (it was trying to connect). Still no internet. I completely erased the app from my phone and then got instant internet connection. So just having the app installed seems to be problematic. It must be trying to do something even when you tell it to stop. We have Comcast at work too. We’re looking into solving the problem with Comcast by reconfiguring the networks but it shouldn’t be this hard. Also, because I use the internet all day long in my job, I found my self having to turn off Nord too many times during the day because there were too many sites I could not access.

Avatar

Drake Norman 10/10 May 8, 2018

Best Choice

I don’t mind spending some money just to add more privacy and protection to my daily life especially when it’s affordable, and you don’t have to pay a fortune.

After all, many things we do like paying bills, purchasing, sending valuable data Internet is involved. NordVPN is helping me a lot just adding this extra layer of security and privacy.

I don’t have to be paranoidly connecting to Wi-Fi in a coffee shop. Recommended 🙂

Avatar

Tom 10/10 April 30, 2018

It suits my needs

Got concerned about surfing privacy after watching some YouTube videos. Since I’m a student and freelancing marketer, have to work at coffee shops with public network few times a week, I found NordVPN useful and feel much more safe in terms of hackers when doing such things like payments via online banking.

Avatar

Vinnie Cervantes 10/10 April 13, 2018

Thanks to their support

I’m definitely not technically inclined but their support helped me out a lot.

They were fun and easy to talk to and were able to catch up quickly to my level of knowledge. I’m glad I did not have to waste my time neither with them nor with device set up. Now it works great. Quick connect option is a true savior.

Avatar

Jake 5/10 April 9, 2018

Refund took over 30 days

The service itself is fine.

However, cancelling it is a different story. They kept charging me for months when I already cancelled my subscription. Every month I had to contact them again for a refund, which took more than 30 days. The service was really bad and they only solved the problem (they did not finish my cancellation in full in their system) after four months. All I got was a headache, and we are sorry for the inconvenience. Not recommedable if you want to cancel at some point in the future.

Avatar

Dennis 10/10 April 5, 2018

Good choice

Been searching for VPN that allows access to Netflix and Hulu and found NordVPN. Speed is great for streaming videos and torrenting. Nice choice for people with similar needs.

Avatar

Sheldon Fletcher 10/10 April 3, 2018

Great for iOS

I’m using NordVPN on my iPhone and iPad while traveling and it works like a charm. Solved my issues with banking and some other websites access that was limited to my state. Speed varies server from server but haven’t experienced a big loss so far. I’m going to test it out on my Mac once I get back home later this month.

Avatar

SiriusMac 5/10 April 2, 2018

Slightly slow servers

They have great pricing, but unfortunately it’s the case of you get what you pay for.

I was really not happy with the speed of the service. I have 400mb down and 40mb up. I literally saw a reduction in speed by 70%. I worked with them on this as well thinking they could do something, but nothing.

I then tried ExpressVPN and the difference was night and day! Perhaps this because they have servers closer to me, but NordVPN while I think it’s a good service, just didn’t cut it for me when it came the speed. I don’t pay for ultra-fast internet only tend up with 30% of the speed because of the VPN. I can live with a 25 to 30% cut which is what I get with ExpressVPN. The review says speeds have improved. My gosh I wouldn’t have wanted to use it before that then. I do like that they give 6 simultaneously connections and as I said the price is great.

Avatar

Yvan R 9/10 March 30, 2018

Excellent

Easy to install and to operate, fast, nice UI. Strange behavior with Chrome : some adds (in Washington Post for example) seem to be in a Scandinavian language! I don’t mind though. From time to time, I’m connected to a USA server instead of to a Canadian one. Not a practical problem either.

To summarize: I love NordVPN very much and feel safe.

Avatar

Ernie 10/10 March 29, 2018

Good for work

It is indeed a wonderful choice especially for business (that’s what got me to buy a VPN in the first place). We have few accounts with them (we needed few separate dedicated IPs) and if any of us run into any issue we can contact their support anytime. Thankfully, we did not have any major issues with this one so it makes me feel secure.

Avatar

Spencer 9/10 March 20, 2018

Great service

Works like a dream on all my devices and the only problem (with SMTP) was solved in 5 minutes by their live support agent.

Avatar

Gabriel P. 10/10 March 13, 2018

Speedy and easy

Have been using NordVPN for almost a year now. No problems with installation, customer service available 24/7 if you have any questions. Service connects quickly and is trustworthy.

No noticeable speed drop when connected to VPN especially after changing my antivirus which I had no clue was affecting the speed so much but it was the very first thing that their support advised me to check when I complained about unstable speeds.

Avatar

Tom Peterson 5/10 March 2, 2018

NordVPN tracks you with 4 separate analytics engines via website

I read some great reviews about NordVPN and decided to sign up. My confidence dropped immediately after installation, and I’m disappointed to find out the app has 3 tracking platforms built right in.

The reason I purchased NordVPN service / software was to keep Google from tracking everything I do. I have an android device. I have Google Fiber for Internet access. I have Google email at home and work. I have Google Voice for voicemail, Google contacts and Google messages for texts. I have Google sheets and Google docs.

Google knows every word I type, everywhere I browse. I don’t want an advertising company creating a database on me to sell me products. I downloaded the app directly from NordVPN to avoid the play store version.

They also have Google in app billing and Google licensing built in to the app.

There’s no need to have 3 different analytic engines to gather information run VPN servers. It’s very disappointing it after spending $79 to start getting away from Google.

Avatar

Will 10/10 February 20, 2018

great for additional security

I won’t lie – I tried it first because I liked the logo, and I liked the name.

Once I did, I knew that it had more to offer than style though: speeds were great, I was able to unlock lots of streaming content, it offers a system wide and app wide kill switches, it has browser extensions, it had cyber-sec feature… All of which makes me think this is really best VPN out there at the moment.

Avatar

David 10/10 February 15, 2018

Nice for the price

I subscribed to NordVPN during Black Friday/Cyber Monday, they were doing a $99 for 3 years offer.

What convinced me was that I was able to try them for free for 3 days (not available any more) and very, very importantly for me they offer SOCKS 5 proxies : almost all their servers, it seems, can be used via SOCKS 5 (use their server selection tool there https://nordvpn.com/servers/#recommended and use port 1080 for SOCKS5). Meaning I can connect several programs, on my computer, to different VPNs at the same time. Or also I can very easily rotate my proxies in Firefox (using FoxyProxy) without messing up my whole connection at the OS level.

The subscription comes with 6 connection slots, which is nice if you want to use a bunch of different IPs at the same time. Or if you have many devices. Just make sure you don’t over-connect, as it will randomly kick you out then.

The speed is decent, although not huge (depending on server load, I can get anywhere between 15 Mbps to 40 Mbps up and down, approximately, which is way below my fiber speed). But it’s fine for the price, and as my main use is SOCKS5 per program, it’s not really limiting.

My only criticism would be the reliability of the connection. It seems that micro-cuts are fairly common, meaning I can’t download big files that take more than +/- a couple of hours to download if the transfer software involved don’t support resuming. It’s not an issue for any other use case, though (like online gaming, browsing, etc)

My rating would be 8/10 for the small connection drops and the time it takes to connect in OpenVPN mode, but the SOCKS proxies are so important to me and super rare that I boosted the rating a bit.

Avatar

Dan 8/10 January 23, 2018

Fast, reliable, but no Hulu streaming

The primary purpose for trying out NordVPN was to access video sites not available outside the US, which is one of the selling points of NordVPN. First off, it was very easy to download their PC app as well as ios app and connection were likewise very easy. Once connected, the speeds were comparable to the speed of the originating ISP and the service seemed solid.

However, despite repeated tries, tweaking the settings, and clearing the cache, I was unable to connect to Hulu or YouTube TV (subscription streaming service) from Mexico. I did a live chat with a NordVPN customer support rep (who told me they do not condone illegal activities such as accessing websites or streaming services from outside the originating country … really???). And even after changing settings and doing everything they suggested, neither Hulu nor YouTube TV would work.

The pay TV services in the US have understandably come under fire from content providers in the past couple of years, and they have become very good at blocking content to VPNs. If you’re looking for a good VPN simply to provided a layer of security, this would be a good company to go with. But if you’re looking for it to mask your location for streaming services, it will be a real challenge (and I imagine that is true for other VPNs as well).

Avatar

Miguel 10/10 December 29, 2017

Very satisfied with NordVPN

I’ve been using NordVPN for the last few months, and I am satisfied with their product. I am currently on a 2-year plan, and I paid only $80 for this plan as part of a promotional discount. It has a lot of features that I find to be really convenient like the kill-switch and all the different options for servers.

Admittedly, I don’t really use some of their services, like the “Double VPN”, or “Onion through VPN”. It is nice to have these options, however, should the need arise. I’m always able to connect to a server, and I’m never disconnected from it. Connecting to NordVPN servers doesn’t slow down my internet connection at all, which is a major plus. Overall, I am very impressed with the price and services that NordVPN offers and would highly recommend it to people looking to purchase a VPN subscription.

Avatar

Ariel 10/10 November 8, 2017

#1 VPN in the market

If it’s your first VPN you could find some things you don’t like but if you try several different and then come up to NordVPN then you understand there is nothing to complain.

NordVPN is first in the market. IMHO like the biggest advantages, I could mention tons of servers, Netflix, P2P etc..

Avatar

FluffyQuack 4/10 October 29, 2017

Bad customer treatment

They offer a short, free trial, but this is hidden in their support pages and you’ll never find it unless you dig for it or someone else links you to it.

The purchase page repeatedly reminds you of their 30-day money back guarantee, but there are zero mentions how to request one (there are also literally zero mentions of this in the customer account pages). It works by contacting support, and then it’s up to them if they actually want to honor it.

Avatar

Aaron 10/10 October 14, 2017

My experience with NordVPN

There’s nothing like NordVPN! They keep everything in order and easy to use for anyone who is a beginner or someone that is advanced with technology! I believe everyone should give it a try as it is really useful to me when I want to be secured.

Great service, when I first got NordVPN I was new to VPN so I contacted them and they gave me all the information I needed to get started. It was not overpriced and it even had a sale, bargain! as well as there is a 30 day limit to if you want to refund if it was not good enough for you, but I believe it will be good for you, whatever you use, from a PC to a mobile device.

I love this VPN as its easy to use and I don’t have to worry about the tech side of it all. What I hate is, that it seems too simple but that isn’t an issue, that’s just my opinion.

Avatar

List4meThin 10/10 September 27, 2017

Flawless service

I’m for a few months with them, actually planned to get refunded after vacation, but decided to leave it because it works flawlessly.

Might be speed issues depends on many factors but I’m getting near the same speed as my ISP provides and it doesn’t matter I’m using US or Europe servers. Haven’t tried Asian or Pacific.

Avatar

Chauncey 9/10 September 27, 2017

Great VPN

NordVPN is very good service for all online activities, I’m using it for torrenting (their P2p servers are really fast), for accessing streaming services like HBO, US Netflix and of course for hiding my activities from government and ISP.

So far hadn’t got any problems and it is cheap enough comparing with features you are covered. The most important thing they don’t keep any logs!

Avatar

Ankit Sharma 10/10 June 11, 2017

many servers and options

I’ve been using NordVPN for a while now to keep my phone connection safe and private. The ping speeds are okay for a VPN service and they offer many options for servers.

This becomes handy when you need to access sites that have been blocked by some government.

Avatar

Matt 10/10 May 11, 2017

for travelling

I’m using NordVPN whenever I’m traveling to access Netflix. I think spending few dollars a month for a tool that allows you to get access to certain websites + keep your computer safer is a no-brainer really.

I’ve been a NordVPN customer for 24 months now. Solid product, nothing to complain about.

Avatar

Sariel 10/10 April 27, 2017

Can't go wrong with NordVPN

NordVPN is such a great provider for the money they sell their service for. I think they’re really cost-efficient, fast and secure. I have a group of friends, experts in the CyberSec area and they all recommend either PIA or Nord.

It’s easy for a first timer and keeps your stuff private. I had a hard time reaching them on live chat, but they told me that they’ve had a particularly busy time that day. After that, I haven’t had any problems with them. I recommend