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SwitchVPN Review

Rob Mardisalu

Rob Mardisalu

We’ve tested 78 VPN providers so far, let’s see how SwitchVPN finds their placement on the list…

switchvpn review

SwitchVPN comes from CS Systems, Inc., a Delaware corporation out of the United States.

Their VPN service was founded in 2015 because the founding security team felt that a “free internet was under threat.

Today, they already boast over 220 servers spread across 38 locations. And provide some of the best support we’ve witnessed so far.

But before we get to that, let’s back it up for just a second.

We’ve compiled weeks worth of work in this SwitchVPN review. It includes both first-hand experience, as well as quantitative analysis from several third-party sources.

Read on to find out whether we give them a thumbs up or thumbs down.

SwitchVPN Overview

OVERALL RANK: #38 out of 78 VPNs
USABILITY: Hard to set up and use
LOG FILES: Grey Area
LOCATIONS: 32 countries, 150 servers
SUPPORT: Amazing Customer  Support 
TORRENTING: Torrenting Allowed
NETFLIX: Yes 1/5
ENCRYPTION/PROTOCOL: 256-bit AES OpenVPN, L2TP, IKEv2, SSTP, and Socks5
COST: $3.33/mo
OFFICIAL WEBSITE: www.switchVPN.net

SwitchVPN Pros +

SwitchVPN provides a leak-free, user-friendly VPN connection. That’s backed up by tons of protocol options, strong encryption, and compatibility for almost every major device.

Oh, and their support was among the fastest we’ve seen.

Take a look.

1. No Leaks or Viruses Found

VPNs create a secure tunnel around your Internet connection.

That means no one — not your Internet Service Provider (ISP), government, or the shady dude sitting next to you in the airport — can decipher what you’re doing.

That’s the theory, anyway.

If those three were to pick up your signal, it should show that you’re hundreds or thousands of miles away in a different city. Personal details, like your physical location, should be redirected to the VPNs servers.

Unfortunately, it’s not always the reality.

Sometimes your VPN is just careless. Or sometimes they flat-out lie about their VPN servers.

Either way, you’re left to pick up the pieces when things break down.

The good news is that our tests revealed SwitchVPN will not leak your physical location.

  • https://ipleak.net/ (none found)
  • https://www.perfect-privacy.com/check-ip/ (none found)
  • https://ipx.ac/run (none found)
  • https://browserleaks.com/webrt (none found)
  • https://www.perfect-privacy.com/dns-leaktest/ (none found)
  • http://dnsleak.com/ (none found!)
No leaks for switchvpn

No WebRTC leaks either:

no webrtc leaks

And bonus points:

Their install files also came back clean. We’ve found potential viruses in previous VPNs using VirusTotal. But not this time.

SwitchVPN virus scan

2. Impressive Customer Support

We don’t usually put customer support so high on the list.

It’s usually buried somewhere below. Especially when the companies takes days to respond to a simple query.

Don’t get me wrong.

Customer support is important. But maybe only after security, privacy, and performance.

This time was different.

The first positive sign was a familiar-looking live chat that said “We run on Intercom.

Other companies we’ve tested have live chat (such as NordVPN). However, there’s nothing live about them.

You might literally wait for an hour for a single response. We’ve also had the pleasure (sarcasm) of waiting all that time, only to be given an FAQ URL as the answer.

Thanks. For nothing.

Now, compare that to SwitchVPN.

Their support rep, Charu, connected in seconds. Like, less than five.

He also started answering my questions immediately. With zero lags or delays between responses.

It felt almost like… talking to a real, live, friendly human being. Imagine that!

SwitchVPN customer chat support

We’ve even gone back several times since then and received similar results. Helpful, direct answers are just seconds away. Reply turnarounds are instant.

And because they’re using Intercom, all of your previous conversations are stored without even logging in (if you’re not already connected to a VPN). This is one of those rare positive times that some user tracking is actually helpful.

SwitchVPN customer support conversations

One of the best we’ve seen across all 78 reviews.

3. Torrenting is Allowed on All Servers

SwitchVPN torrenting

Torrenting falls in a gray area.

It’s not inherently bad per se. Dozens of tech companies, like gaming giant Blizzard, use it for completely-legitimate purposes, like speeding up downloads of massive files.

But just as many (OK, probably lots more) use it to download copyrighted games, movies, and music.

So some VPNs won’t allow it. Or they’ll restrict it to the backwaters with only a few P2P servers.

SwitchVPN allows torrenting on any of their servers using BitTorrent.

Once you have open the connection, you’ll be given a port number to add to your BitTorrent client.

We also verified this with support. So you’re good to go!

Feel free to start downloading. Just be aware that their jurisdiction, and logging policy, might contain a few surprises.

They have a specific DMCA policy that clearly outlines how copyright holders can bring up concerns. That means you stand a good chance to be on the receiving end if you run afoul of the law.
But more on that below in the Cons. For now, just rejoice that torrenting is fully supported.

4. Four Protocols, AES-256 Encryption

‘Convenience’ means many things with a VPN.

Ideally, you just want the damn thing to work. You don’t want to have to jump through hoops to get a connection setup.

You also want it to work across the devices you use. And you don’t want to have to do a lot of extra configurations.

SwitchVPN features bank-grade AES-256 encryption across five different protocols: OpenVPN, L2TP/IPSec, IKEv2, SSTP, and Socks5.

So they have options, but default to industry-standard criteria to keep you safe.

Beyond that, they have native apps for Windows, Mac, iOS, and Android devices. You can connect five of these simultaneously. But if you set up SwitchVPN on a router (they recommend an Asus one), you can extend that number and use it with gaming consoles.

They work with Smart TVs (Android-based). And the Tor browser, which is perfect for those looking for an additional layer of anonymity.

Last but certainly not least, they have a kill switch. This little handy feature is like an insurance policy.

If your network connection drops at any time, the kill switch will immediately close all active sessions. That might sound bad, but it isn’t. It prevents your ISP, the websites you’re visiting, or anyone else to pick up on your location and browsing session data.

6. Netflix Worked (On All US Servers)

Netflix was one area where this service truly excelled. Not only did it excel, but it showed marked improvement from our last test.

When it comes to Netflix and VPNs, you’re dealing with a long and sordid history of one upmanship.

Initially, VPNs were the eternal Netflix loophole. Netflix content is not accessible to everyone. Different countries have different licensing deals with the streaming service. For example, the popular long running CBS comedy The Big Bang Theory is featured on Netflix libraries all over the world at the time of this writing. But in the US, I can’t access that show.

Once upon a time, if I wanted to watch a geoblocked show, I’d just fire up my trusty VPN and connect to a server in the area where it was licensed, and before you could say “bazinga,” I’d be connected and streaming.

Netflix eventually figured out what was going on and went to war with VPNs. It unleashed an advanced VPN detection system on the internet which made it nearly impossible for VPNs to access its content.

In return, VPNs started to get more advanced. In response to that, Netflix doubled down and improved their detection methods, and so on and so forth. That’s why, when you find a VPN that works with Netflix, it’s a good idea to stick with it. We’ve even compiled a list of the best VPNs for Netflix to help with this search.

Netflix and other streaming services are getting better and better at identifying VPN servers and shutting down thousands of people in one fell swoop. But on the other side of the coin, VPN producers have become more crafty and upped their game. That is the case with SwitchVPN.

When we initially tested SwitchVPN, we tried five of their servers and one of them worked. When playing the Netflix game, one out of five is not a bad score. But now they claim that all of their US servers work with Netflix and their London server can unblock the UK Netflix library.

We tried this out for ourselves and were amazed. They were right in one regard. The US servers perfectly unblocked Netflix. I tested five of them and all five worked.

Well done on that one, SwitchVPN.

Their London server claim however cannot be verified. When I tried to access the server it was showing in the red.

SwitchVPN London Server

I selected it anyway hoping against hope that it would work. Unfortunately, I never got to test the Netflix service because the London server’s performance was so poor it couldn’t even open the website.

I waited a few hours and tried again. This time the server was showing green. I selected it and went to Netflix.

SwitchVPN Netflix Time Out

No such luck.

So while their incredible US server success is enough to put them on the Pro list for Netflix, we can’t verify their claims of a working London server.

SwitchVPN Cons –

SwitchVPN’s good stuff was good.

The connection was solid, customer support amazing, and even a Netflix server worked.

Now, let’s take a look at the other side of the coin.

No VPN is perfect. And that’s also the case with SwitchVPN.

Take a look.

1. Located Inside a Founding Five Eyes Member

VPN jurisdictions have their own pluses and minuses.

Take SwitchVPN, for example. They’re located in the U.S.A.

So already, we can start drawing a few conclusions after reviewing over 70 other companies.

American VPN companies typically offer leak-free products with strong support.

Not always. But those things were certainly true with SwitchVPN.

There are common drawbacks, too.

At the top of the list is always their government surveillance. The U.S. was also one of the founding members of the Five Eyes security alliance. That means any collected data can (and will) be shared freely with many other governments around the world.

If it was just five countries still, it wouldn’t be so bad. But it’s been expanded to 14 over the last few decades.

If true anonymity is your goal (as opposed to just security), you’d probably want to steer clear of most American VPN companies. Because they’re all going to give you the same problems, along with some questionable logging policies.

2. Question Marks Around their Logging Policy

logging policy

SwitchVPN has a “zero logging policy.” Like pretty much every other VPN company.

The trick is to dig a little deeper.

You need to roll up your sleeves and comb through both the Privacy Policy and Terms of Service to get the details.

Here’s what we discovered inside SwitchVPN’s Privacy Policy.

True to their word, they do not collect any traffic or VPN use.

But they do collect a bunch of other stuff.

Some of it is harmless. They need payment information, for example, for tax reasons. None of that is a big concern.

However, largely because of their location, they do admit that they’ll release your Personally Identifiable Information (PII) if there is cause for concern.

We combed through their privacy policy to see if they were hiding anything and sure enough, there was something that made us instantly uncomfortable.

SwitchVPN Privacy Policy

Compliance with valid legal process.

Right there they’re letting you know that if Uncle Sam comes calling, they’re going to cooperate. That could be a potential issue that might give you pause if you’re looking for a 100% private experience.

3. Average Server Speeds

SwitchVPN’s speed tests place them at number 28 out of 78 we’ve reviewed.

Not awful, but not great, either.

Here’s how we come up with these numbers.

The first step is to get a read on our ‘clean’ connection speed. So we run a test using SpeedTest.net to see what our standard internet connection speed looks like.

Ours came in at 97.00 Mbps download and 53.00 Mbps upload.

Next, we switch on the VPN in question, and connect to a couple different servers in different parts of the world.

In this case, we started out with a U.S. server in New York. Here’s what we got:

US server speed

U.S. Server (New York):

  • Ping: 151
  • Download: 27.65 Mbps (71.5% slower)
  • Upload: 11.72 Mbps (77.9% slower)

Oomph. Not good. Speeds were over 70% slower across the board.

Let’s try again and see if this one was an anomaly.

Next up, we connected to an EU server in Frankfurt. And the results were…

EU server speed

EU Server (Germany):

  • Ping: 65 ms
  • Download: 20.81 Mbps (78.5% slower)
  • Upload: 29.11 Mbps (45.1% slower)

Yikes. More of the same.

That’s troubling, because it seems like their servers are consistently struggling.

The only silver lining is that at ~220 servers, you have options. You might be able to keep cycling through until you find one you like. (But their app doesn’t show cities, so you might have to experiment a little.)

Compare that to a few VPNs we’ve tested that only provide around a dozen or so. In that case, you’re screwed.

When there are too few servers, the chances of being able to find multiple ones close to you is slim. And your odds of getting into a Battle Royale with other customers over stretched-thin server resources is high.

4. Nightmare Setup, Poor Usability

A VPN set up should be easy. Most of the best VPNs I’ve tested out have installed and been operational in under five minutes.

SwitchVPN took several DAYS.

Most of that had nothing to do with the software itself.

When we first signed up, we were given a username and password from SwitchVPN. I entered it on their website by clicking on the menu item marked “login” at the top of the page.

It didn’t work.

I tried again and again. It didn’t work. Finally, I found a link to an alternative login screen, entered the credentials, and was logged in.

That brought me to a dashboard.

Once there, I was able to find the download links on the lefthand side.

SwitchVPN Dashboard

I started to download the Windows client.

SwitchVPN Windows Installer

The download went by fine. It was installed in under a minute.  That brought up the VPN client. It once more asked for my username and password. I entered them.

Login Page for SwitchVPN

It didn’t work.

The same login information that didn’t work on their website but got me onto the dashboard through that link was not working on the actual VPN client.

I thought something was up, so I clicked on Forgot Password.

It took me to a page that asked me for my username and password.

The password I just said I had forgotten.

I entered the credentials I had, and they didn’t work.

I took a break came back to the problem later, hoping it was a temporary system issue. I tried to open the client and it would not open. I had to reinstall it and then restart my computer to even get it to open.

My login still didn’t work.

I reached out to their live chat support and I got no response. Finally, days after waiting for some kind of response from customer service, we reached out again. This time we got a response with a new password.

I entered it and it worked.

SwitchVPN Connection Screen

The connection page was nice and simple; a server selection menu and a big button to press that will connect you. I pushed the button.

SwitchVPN Installation Notice

I was told I had to install MORE software. I took a deep breath and installed it. Thankfully, it was a quick install, and I could connect.

SwitchVPN connection

 

The server menu is located toward the bottom of the client. Click on it to bring up the full server list and make a selection to switch. If you have the box marked automatically select server checked, you won’t be able to switch servers unless you log out and uncheck it. I learned that the hard way.

Once you select a new server the service immediately signs you out. You then have to sign back in to connect to the new service. This is a pointless extra step that I have not encountered with a VPN before. You’d think a service called SwitchVPN would make it easy to switch servers.

All in all it took several days and a lot of frustration but I eventually got this service to work.

SwitchVPN Cost, Plans & Payment Methods

SwitchVPN pricing

You can buy SwitchVPN Plus on a month-to-month basis for $9.95/month without any bandwidth limits. Otherwise, you can commit to a full year and save 42% for only $5.82/month.

Both plans come with the same exact features, so the only difference is the term you sign up for and the price you pay.

The ordinary plan is much cheaper: $3.33/moth for the annual plan and $5.95/month on a month-to-month basis.

You can use all major credit or debit cards from Visa, MasterCard, American Express, or Discover.

International users can use PayPal or Alipay. And those wishing to stay truly anonymous can use both Bitcoin.

Unfortunately, there is no free trial. But they do offer a full 30-days to try out their VPN service, and get your money back if you’re dissatisfied.

So a $10 bet will get you thirty days to see if the awesome customer support is worth slightly slower speeds.

Do You Recommend SwitchVPN?

Overall? No, I cannot recommend this VPN software.

Listen:

We loved several things about SwitchVPN.

The app was insanely simple to use. They supported a wide variety of devices, providing best-in-class encryptions and tunneling protocols. Their customer service was just not fast, but also extremely personable, too.

But we do have some serious reservations.

First is their U.S. location. No matter what they do, no matter how strong their privacy features, there will always be a risk that your data will be sent to authorities if needed. And once that happens, it’s going to make its way around several other countries, too.

While their server speeds were consistent in our tests, they were consistently slow. Which ain’t good. A one-off server issue could be explained away. It wouldn’t be the end of the world. But several servers coming in at the same slow speed? That hints at a bigger issue under the surface.

So overall, while there were plenty of things to like about SwitchVPN, we’d recommend a better all-around performer like NordVPN or ExpressVPN.

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