With over 500 million users worldwide, Hotspot Shield (located in USA jurisdiction) is the largest VPN provider on the planet.
They’ve been in business since 2005 and have grown their operation at a jaw-dropping and frankly, startling pace.
However, as is the case with many popular VPN companies, having the most customers doesn’t necessarily mean you have the best product.
So the question remains, “Is Hotspot Shield’s massive user base a result of a stellar VPN or stellar marketing?”
And over the course of this review, that’s the question I hope to answer.
I’ll be discussing everything about Hotspot Shield from the performance, security, and special features of the VPN client to the history, allegations, and investigation surrounding its parent company.
Hotspot Shield VPN General Info & Features
Hotspot shield works on Windows, MacOS, Android and iOS.
|OVERALL RANK:||#12th out of 35 VPNs|
|LOG FILES:||Some logging|
|ENCRYPTION:||256-bit AES encryption|
|COST:||$5.99/mo & limited free plan – 45 days money back|
Pros of Using Hotspot Shield
1. Fastest Speed (Except in the U.S.)
On the right servers, Hotspot Shield is fast.
In fact, when I tested Hotspot Shield on an EU server in Estonia, they performed faster than any other VPN that I’ve ever tested.
I connected to several other servers and ran a few tests using the third party website, speedtest.net to ensure the accuracy of this review.
Here are the performance benchmarks I recorded while using Hotspot Shield’s VPN client on a 100 Mbps internet connection.
- Ping: 183ms
- Download: 28.66 Mbps
- Upload: 13.74 Mbps
- Ping: 54ms
- Download: 92.28 Mbps
- Upload: 45.09 Mbps
Asia Server (Hong Kong)
- Ping: 141ms
- Download: 80.00 Mbps
- Upload: 19.60 Mbps
- Ping: 53ms
- Download: 95.55 Mbps
- Upload: 46.45 Mbps
If you have read any of the other VPN reviews I’ve done on this site, then you know that these results are impressive, really impressive.
Hotspot Shield regularly performed about 10 Mbps faster than any of their competitors on all European and Asian servers.
Oddly enough, their United States servers inexplicably ran at speeds that were almost twice as slow as their competitors even though the company is based in San Francisco!
If you plan on using servers primarily located in the European Union or Asia, then Hotspot Shield is the fastest VPN that’s currently available.
2. Incredible User Experience
Despite my personal distaste of AnchorFree and their less-than-ethical practices, I’ve gotta hand it to them…
They created the most beautifully designed VPN that I have ever used.
After a 2-minute installation process, you are taken to a software that looks like something out of a new James Bond movie where you can adjust your settings and VPN location with ease.
While they don’t offer much in terms of advanced settings or customization (which I’ll talk about in the ‘cons’ section), what they do have is an incredibly simple, intuitive, and easy to use VPN software.
3. Torrenting is Fully Supported
One of the great things about Hotspot Shield is that, unlike some of their competitors, they completely and wholeheartedly support anonymous torrenting.
Their network uses a super secure AES-256 Encryption to ensure that all of the data being transmitted to and from your device is completely secure… From everyone (except AnchorFree).
Governments, ISP’s, nosey neighbors, so long as Hotspot Shield upholds their logging policy, none of them can access any of your browsing history or network activity.
Since AnchorFree openly endorses and even gives instructions on anonymous torrenting, it’s safe to say that Hotspot Shield Elite is an excellent choice for the more avid torrenters.
4. Netflix Compatible (For Now)
Although their Netflix compatibility is subject to change on a minute by minute basis, as of December 2017, Hotspot Shield does work with Netflix on U.S. based servers.
Streaming Netflix with Hotspot Shield is slightly more complicated than it is with ExpressVPN or StrongVPN, however, if you follow the directions on their site you can still find a server that will work.
Cons of Using Hotspot Shield
1. CDT Privacy Accusations & the FTC Investigation
Hotspot Shield has always been a rather suspicious company.
Considering that they are a U.S.-based VPN provider that was launched using $52 million of Series C funding from investment giant Goldman Sachs, and whose parent company is partnered with several advertising and marketing companies… I wouldn’t exactly describe the company as “Above Reproach”.
However, after a recent filing from the CDT and a proceeding FTC investigation, I’ve begun to realize that the term “Ethically Ambiguous” is probably a more suitable description.
Here’s a snippet from the press release issued from Center for Democracy & Technology regarding the formal complaint they filed against Hotspot Shield.
Considering the 500 million+ users who rely on Hotspot Shield for their online security, the CDT’s 14 page filing has some serious implications.
Although David Gorodyansky has called these claims “Unfounded” and stated that he “Does not agree” with the filing, the facts do not seem to be in his favor.
Until the FTC concludes its formal investigation, I can neither confirm nor deny these accusations, however, I will say that I would be astonished if Hotspot Shield leaves this battle without a few scars.
2. Questionable Privacy and Logging Policies
AnchorFree is openly associated with a number of third-party advertising companies who make Hotspot Shield free possible.
Even if you ignore, the fact that the term “personal information” is intentionally ambiguous throughout their policy and apparently does not include your personal IP address, this is a fairly worrisome statement.
A CSIRO study concluded that Hotspot Shield uses tracking codes to gather information about their user’s and then sells this information to advertisers.
They also found that Hotspot Shield would regularly redirect user traffic through one of their affiliate networks in order to profit from purchases that their customers made while using the VPN.
Even though their logging policy offers some reassurance by stating that:
“…all browsing information or other similar information relating to your online activities transmitted by you to our servers when using Hotspot Shield is cleared after your VPN “session” is closed.”
I’m hard-pressed to say that I trust Hotspot Shield with my personal data.
3. Ticketed Customer Support
It is abundantly clear to me that all of Hotspot Shield’s resources have been funneled into only three things.
- Creating a stellar list of servers that perform at lightning fast speeds
- Designing a beautiful user interface
As you’ll notice, great customer service isn’t on that list.
While Hotspot Shield offers an admittedly exhaustive list of troubleshooting resources and guides, their customer support team is all but nonexistent.
If you are having an issue, the only way to get in contact with their support team is through the dreaded support ticket.
And once your ticket has been submitted?
You should probably go and pour yourself another cup of coffee and sit back with a good book because you will be waiting for a long, long, long time.
I tried submitting a technical support query for this review three days before I started writing this post.
Much to my chagrin… I still haven’t received a reply!
After skimming through some other reviews, I found that this experience was pretty ubiquitous.
In fact, I read several customer complaints claiming that it took Hotspot Shield more than one week to respond to a simple troubleshooting error.
Considering the hefty price tag associated with their Elite VPN service, this is a very considerable offense.
4. OpenVPN Only and No TOR Compatibility
With a user base that is as large and diverse as the one boasted by Hotspot Shield, you would imagine that they would create a product that is equally diverse and adaptable to any need or circumstance.
Unfortunately, this is not the case.
Not only does Hotspot Shield not offer compatibility with The Orion Router or any other third party proxies (an incredibly useful feature in draconian countries like China and North Korea), but they limit all users to the OpenVPN protocol.
Although OpenVPN is my default VPN protocol it’s not an all-in-one solution.
Considering that they have more than 500 million users, you would think Hotspot Shield would offer at least a few other VPN protocols for those rare (but inevitable) instances in which OpenVPN simply won’t cut it.
Unfortunately, this just isn’t the case.
5. DNS Leak Through Chrome Extension
To make things worse, their Chrome extension leaks your DNS.
We did extensive tests on multiple VPNs and Hotspot Shield was one of many VPN providers who leaks your DNS through their extension.
It’s nothing major, and probably gets fixed soon, but for now they’re leaking… Here’s some information on how to fix that leak, however.
Hotspot Shield Pricing, Plans & Facts
As far as paid VPN providers go, Hotspot Shield’s pricing is definitely on the more expensive side of the spectrum.
The only difference between each plan is the length of time for which you can use Hotspot Shield’s VPN services. Here’s how their different pricing plans break down.
- Monthly: $12.99
- 6 Months: $53.94 ($8.99/mo)
- 12 Months: $71.88 ($5.99/mo)
Furthermore, if you’re located in EU, you’ll face heftier prices of 6.99 euros/mo. I wonder why they do that…
Although their plans are a little pricey, they are all backed by a generous 45-day money back guarantee, which is the best guarantee that I’ve ever seen in the VPN industry.
From what I have read around the web, this refund is pretty painless to collect meaning that if you do try out Hotspot Sheld’s premium VPN services and decide that they aren’t for you, you can quickly receive your money and continue your search for the perfect VPN provider.
- Ease of the VPN software: Easy to use VPN app
- Hidden fees & clauses: None found.
- Upsells: No upsells.
- Instant access after payment: Took ~5min to get access to download files.
Do We Recommend Hotspot Shield?
The answer to this question is complicated.
As a service, Hotspot Shield is superb.
They offer lighting fast speeds, an incredible user experience, and plenty of great features to keep any VPN enthusiast happy.
The company behind the service has been involved in so many shady dealings and ethically grey activities that it’s hard for me to give my seal of approval, especially considering the current CDT allegations.
They also don’t work with the combination of TOR. I think there are better VPNs at similar or even cheaper prices, such as NordVPN or ExpressVPN. Read all my VPN reviews here.
Add your own review:
Have you ever used Hotspot Shield before? If so, what was your experience like? I’m always interested to hear what other enthusiasts have to say about the VPNs that I review! Let me know below.
7 user reviews for HotSpot Shield
Be very wary of HotSpot shield
I have had so many problems getting rid of Hotspot shield. First, when it came time to renew and I did not want to renew it, it hijacked my screen forcing me to put in my payment info. The only way I could stop it was through task manager and shutting down the application.
Then after I canceled about 7 months later I see a charge of 35 dollars for hotspot shield which I don’t even have installed.
How they got my new visa number I do not know. I’ve never had this happen to me with any other subscriptions. Avoid hotspot shield.
free vpn full of ads
Like any other freeware HotSpot shield VPN comes with ads, the ads can be quite annoying sometimes, but the VPN itself works quite well.
I use HotSpot Shield VPN on my android (5.1.1) to be able to have access to files/software that is not available in my country. I wouldn’t mind having it open and running 24/7 if there weren’t so many ads every so often. So I still use it only when I need to.
I’d recommend with ad warning.
Not as good as others until you buy the elite version
When I first started using its free version, it was really bad. I couldn’t access almost any website, it was too slow and it always had the same error. I decided to upgrade to the elite version to see if the performance of it improved and it worked just great.
It is a good VPN provider but only after you upgrade it to the elite version.
free version is bad, paid is OK 🙂
As a Hotspot Shield user, I have to tell you that I liked the old Hotspot a lot more. I had an elite subscription and 90% of the time the connection was super fast and I knew that my connection and informations are secure. Plus all of the locations were unlocked. Now, after the update I am using the free version and I can say that you have only 1 location and that’s Optimal Location. It’s a lot slower than before, but the interface looks cleaner.
So should you use it, or shouldn’t you?
From my experience, I can tell you that if you are going to spend more time using VPN, then buy the elite subscription because the connection is super fast and you have a wide variety of locations.
If you spend very little time using VPN then go with the free plan.
In conclusion, you should use Hotspot Shield VPN and buy the elite subscription if you spend a lot of time using VPN, and if you don’t then either go with the free plan or use another free VPN!
Hotspot Shield hits the spot
I have had a mostly positive experience using Hotspot Shield, which I use on Chrome.
When accessing certain sites, all I need to do is click the shield extension icon on my toolbar, then click the button to be connected to the VPN. It’s fast, free and super-easy. There’s a couple of things I’m not too crazy about, though. Sometimes I can’t access certain other sites once I’m connected. I occasionally have trouble accessing Google – though not every time – and some sites repeatedly log me out if I’m connected. Usually, I just have to disconnect and reconnect to get back on track, so it’s a little bit annoying.
That said, I would still absolutely recommend Hotspot Shield, as its positives outweigh those little negatives.
Decent service, a bit slow however
I needed a VPN when I wanted to test my website to see what it would look like in different parts of the world. I was given a 6 month promo code for premium, so I signed up for it. I downloaded it to my mac and it was actually quite easy to setup. However, after setup, the program wouldn’t open, so I restarted my mac and it did. I connected to the nearest server, which was London, just to test, and it worked a treat when I went to look at my IP. I tried different servers and they all worked. The only thing was they were slow, as if a lot of people were using them, which is fair enough for a big company, but with the amount of money they have coming in, they could invest in either faster or more servers.
Apart from that, the program was easy enough to use, and my experience so far has been satisfactory, I still use it now and then.
Looking for a shield from your ISP, use Hotspot Shield..
Have been using Hotspot Shield for a year now. I can say I’m completely satisfied with the unlimited version. It does not compromise the speed of my network as well as protects my privacy.
The desktop application is user-friendly, a single push of button establishes the VPN connection. The time taken to connect to Hotspot Shield server is also very short.