Brad Smith
Brad Smith
Last updated: · 13 user reviews

Yes, CyberGhost is cheap, but the affordability ($1.99/mo) comes with the 7-year plan only. To find out if they’re really worth it, we conducted multiple tests. We checked their logging policy, compared download/upload speed with other VPNs and tested out their customer support.

CyberGhost ReviewCan CyberGhost live up to the awesomeness that their name implies?

That’s what you are about to find out.

In this review, I will be taking a detailed look at CyberGhost’s VPN services.

I’ll be analyzing the speed, compatibility, pricing, unique features and problems that you can expect when using their VPN service, and I will also provide you with a few alternative services to check out if you feel that CyberGhost doesn’t quite make the cut.

 

CyberGhost is a Romanian VPN Provider

Founded in 2011 and operated by a 55 person team located in Bucharest, Romania, CyberGhost (recently acquired by Robert Knapp and Crossrider Limited) currently boasts over 15 million users, which is an, admittedly, impressive statistic.

CyberGhost is VPN software that hides your IP, encrypts and anonymizes your Internet activity, as well as secure you whenever you’re using Wi-Fi. CyberGhost also allows you to get access geo-restricted content such as Netflix which I’ll cover later in this review.

Their network spans 30 countries and contains more than 1,000 servers across the United States, European Union, UK, and Asia (although their presence in Asia is admittedly sparse with only a handful of servers in Japan, Hong Kong, and Singapore).

Their VPN service is compatible with most devices and you can easily connect your

  • Windows
  • Android
  • Mac
  • iOS

If you know what you are doing, CyberGhost also allows their users to set up a custom connection with their Linux devices or routers.

In addition, CyberGhost supports most major protocols including OpenVPN, L2TP, and IPSec.

 

Affordability Comes With 7-year (!) Plan Only

The last time I reviewed CyberGhost, they offered a “Forever Free” pricing plan along with two other premium options. Each pricing package came different compatibilities, features, and usage restrictions making it all but inevitable that serious VPN users would opt for the most expensive plan.

Luckily, after re-launching CyberGhost in late 2017, they have done away with this overly complicated system and radically streamlined their pricing.

Cyberghost 2018 pricingMonthly:

  • $11.99 per month
  • $143.88 per year
  • 0% Savings

1 Year: $65.88

  • $5.49 per month
  • $65.88 per year
  • ~55% savings

7 years: $167.16

Unlike most other VPN providers, CyberGhost offers a 7-year deal which will set you back only a bit more than if you would get a monthly package for a year.

Not a bad deal if you ask me.

  • $1.99 / mo
  • $23.88 per year
  • 83% savings

Like I mentioned earlier, CyberGhost has done away with their convoluted pricing system and they now offer the exact same services to each customer regardless of the plan that they choose (and all packages come with a 30-day money back guarantee).

They also offer a wide array of payment options including (and no I am not kidding) the ability to pay with a money order or cash at your nearest 711.

While this might be a bit extreme for most users, this feature can come in handy for users who are concerned about the anonymity of their transaction. (For example, individuals purchasing CyberGhost in a country with censorship laws and VPN restrictions)

While CyberGhost’s pricing is admittedly affordable, it’s important to keep the old adage “You get what you pay for” in mind when selecting a VPN provider.

Yes, CyberGhost’s 7-year plan is incredibly cheap.

But… Does the “cheapness” of their pricing reflects the quality of the service that they provide?

 

Good Privacy and Security Features

Considering the ever-increasing prevalence of cyber attacks and the rise of identity theft and fraud, one of your foremost concerns when selecting a VPN should be the quality of the encryption standard used.

Luckily, CyberGhost offers a military grade encryption (literally) known as Advanced Encryption Standards or AES.

The encryption protocol in question is used by the CIA, FBI, and NSA to transmit secure documents and relies on a 256-bit key that has yet to be broken.

Although this longer key requires more processing time and will slightly dampen your performance, it is the most secure protocol currently in existence and makes all of your activity more or less “Hacker Proof“.

Strict No Logging Policy

While there are many VPN providers who advertise zero logging, when you read the fine print in the Terms and Conditions agreement, you will realize that this is far from the truth.

Many VPN companies do log your data and while it is typically for the benign purpose of improving their services, one of the biggest reasons to invest in a VPN is to limit intrusions on your privacy.

Which doesn’t exactly work if the intrusive third party happens to be your VPN provider.

Luckily, CyberGhost doesn’t waiver on their logging policy.

Here’s what they have to say on their website:

Logs are files or pieces of information stored by programs to aid debugging but also tracking. Although it’s a common thing, this is actually a feature which a developer can choose to implement or not.

Our servers keep no logs. We don’t track your activity over the Internet. There’s no way someone could track you back after you have visited a certain website on the Internet if you were connected to a CyberGhost VPN Server.

In a market filled with lies and half-truths regarding logging practices, it’s refreshing to see more providers eliminating their logging altogether. In short, CyberGhost does not keep user logs.

 

Pros of Using CyberGhost +

1. CyberGhost Speed is ‘OK’ (51 Mbps out of 100 Mbps)

Whenever you are in the market for a “Budget VPN” you can and should expect to suffer through some slower download and upload times.

Unfortunately for CyberGhost, unless you are using a free service, you should never have to deal with speeds that are this slow.

CyberGhost performance is slightly above average

US Server (New York)

  • Ping: 189ms
  • Download: 18.41 Mbps
  • Upload: 7.12 Mbps
EU Server (Amsterdam)
  • Ping: 41ms
  • Download: 51.10 Mbps
  • Upload: 21.10 Mbps

Asia Server (Hong Kong)

  • Ping: 299ms
  • Download: 4.00 Mbps
  • Upload: 4.07 Mbps
UK Server (London)
  • Ping: 69ms
  • Download: 5.63 Mbps
  • Upload: 15.65 Mbps

In short, while CyberGhost speeds are nothing to brag about.

They’re surely faster than some other paid VPNs such as or PureVPN. (shame on you!)

They are ranked somewhere in the middle of the pack and they are OK.

2. Great User Experience and Easy Installation

One of CyberGhost’s biggest competitive advantages is their ease of use.

It took me a grand total of about 5 minutes to install, launch and use CyberGhost on my Window’s device, and based on feedback from other users, this experience is pretty consistent regardless of the device you are using.

Once you are inside of CyberGhost’s software, the usability gets even better.

CyberGhost VPN Usability

The layout is crisp and clean and things are so clearly spelled out that even your grandparents could use it.

In fact, CyberGhost has a feature that allows users to automatically launch a secured private browser with only the click of a button.

3. Compatible with TOR (and most other proxies) 

For those of you who are unfamiliar, The Orion Router or TOR is a security-centric network that encrypts your data across several networks and then relays that data making your activities and location all but impossible to track.

Depending on the country from which you are surfing, the ability to layer your VPN with the TOR network can, quite literally, be a lifesaver.

Luckily, CyberGhost VPN is TOR compatible which is kind of surprising considering that many of the higher priced VPNs don’t have this feature, but I won’t complain.

This allows users to get as close to total anonymity as possible and is a huge bonus for any VPN users located in countries with strict censorship laws.

4. Safe for Torrenting

While many VPNs shy away from actively promoting the ability to torrent/P2P on their servers (hint: TunnelBear), CyberGhost is not among them. Not only does CyberGhost allow torrenting, it’s one of their main selling points.

After you launch CyberGhost’s software, you will notice a purple box in the lower left-hand corner of the interface titled “Ghost Downloads”.

Torrenting with CyberGhost

Upon further investigation, you will see that this feature is used to “Download Torrents using untraceable servers automatically selected for you.” 

Much to their credit, CyberGhost has done everything in their power to make torrenting easy and seamless, and they have accomplished this goal admirably.

5. Five Device Connection Limit

Prior to their purchase by Robert Knapp and Crossrider Limited, CyberGhost only offered a one-device connection limit even for some premium users.

Considering the fact that most individuals use up to 3 devices on a given day (not to mention that they have family members whose connections they might want to secure) this was an atrocity.

Luckily, this is no longer the case and CyberGhost has bumped their device limit to 5 devices regardless of the plan that you are using.

This is a welcomed improvement that opens up many doors for the average user.

 

Cons of using CyberGhost

1. Customer Support is Questionable

Look…

The VPN industry is not known for its exceptional customer service, a fact that I am quick to point.

And while there are several companies like ExpressVPN and NordVPN that have broken this mold offering high-quality live support, CyberGhost (unfortunately) is not among them.

In fact, while I was gathering data for this review, I had such a hard time contacting customer support that I couldn’t even submit a ticket to gauge their response time!

First, I tried submitting a simple ticket directly from the CyberGhost App.

And this is what I was told…

CyberGhost Support #1

But here’s the curious thing — my internet connection was fine, and my AdBlocker was disabled.

In fact, when I closed out CyberGhost and loaded up ExpressVPN, I had no problem submitting a ticket.

Let’s not forget that I was also streaming music and downloading files in the background when CyberGhost told me to “Check my internet connection.”

So I chalked it up a weird network issue and decided to try again later.

When I launched CyberGhost later that day on a different network I was told, yet again, that my ticket could not be submitted.

At this point, I was becoming increasingly frustrated and decided to go directly to their website to try out their live chat feature.

Low and behold, when I opened up the chat box I was politely notified that no representatives were available to help resolve my problem.

No live chat support

I was finally able to submit a simple support ticket directly to their website, and then patiently waited for more than 48 hours before receiving a response.

The bottom line?

If you are looking for a VPN with fast and effective customer service, then CyberGhost is not the droid you’re looking for.

2. Third Party Reviews Are Pretty Rough 

As always, I wanted to make sure that my experience with this VPN wasn’t anomalous. So, I decided to dig through some of the recent reviews on Reddit and Quora and, according to most sources (who were not motivated by a handsome commissions check), my experience was pretty standard.

For example…

User review for CyberGhost VPN #1

Here’s another one.

User review for CyberGhost VPN #2

There were some reviews that had a more positive outlook on CyberGhost’s services, however, the majority of them were clearly submitted by individuals with an obvious lack of experience with VPN providers.

3. CyberGhost Alleged Security Concerns

The final problem that I found with CyberGhost is the alleged security concerns that have arisen since early 2016.

While there has been a significant amount of controversy surrounding CyberGhost’s root certificates and the possibility that their “No Logging” policy is not actually upheld, so far, my findings on this topic have been inconclusive.

Most of the issues that have surfaced were quickly resolved or explained away by the CyberGhost team.

While I don’t have any real reasons to suspect CyberGhost of foul play or believe that there have been any breaches in their privacy agreement, there were simply too many allegations to let this particular point slide.

 

How to Use CyberGhost VPN Software

Head over to the Get CyberGhost VPN button in the top nav to immediately sign up and download CyberGhost PRO.

If you purchase a plan, click on the My Account in the top right-hand corner of the screen to find the right VPN client for this device.

Log into your account like normal and click the My Devices section. Then scroll to the bottom.

Choosing CyberGhost VPN Software for your operating system
There you’ll see Download Now… as you know, download the VPN client now.

Download screen for CyberGhost on Windows.
Awesome. The file should download and everybody’s favorite install UI should pop-up. Run through it as usual…

License agreement to download and install CyberGhost.
When that’s finished, head back to the website and log in again to get your license.

Here's how to login to your CyberGhost account.
Once activated, you’re ready to go! To change locations, click on Choose My Server and select the server you would like to use.

Here's where you select the CyberGhost server.
Then simply click on a new server location to switch ASAP (like in the example below).

You can view and select different CyberGhost server locations directly from the client.
Not too painful, right?

How to Cancel and Refund CyberGhost

As mentioned before, CyberGhost VPN software comes with 30 days money back guarantee. In order to cancel their service and get your money back go to your account here.

Once logged in, scroll down a little and you’ll find this:

Here you can cancel CyberGHost

Then simply click on “Cancel Subscription” and your subscription gets paused. If you want to get rid of the account completely, scroll down even more and click on the button “Delete Account”.

If you used CyberGhost for less than 30 days, simply send a quick email to hello@cgvpn.info and tell them that you’d like to get your money back.

Pretty easy and seamless.

 

Do I recommend CyberGhost?

I do recommend CyberGhost.

Here’s why…

Pros:

  • Affordable
  • Good encryption standards
  • Easy to use
  • No logging
  • Torrenting allowed
  • In-app streaming unblocker for Hulu, Netflix, BBC and many others.

However, their service also has a couple of negative parts

Cons:

  • Bad user reviews
  • Security allegations

Their server’s speed is average, their customer service isn’t very helpful, but their user experience privacy/security features make this all up.

CyberGhost is a solid provider to use. However, according to our research, NordVPN and ExpressVPN are slightly better.

Find best performing VPNs here.

Add your own CyberGhost Review:

Have you ever used CyberGhost before? If so, what was your experience like? I’m always interested to hear what other enthusiasts have to say about the VPNs that I review! Let me know below.

13 user reviews for CyberGhost

Joe 4/10 January 5, 2018

Anonymity problems

I have been using Cyberghost for the last 2 year. Like many of us, I was happy to have a secure IP address, I thought. However, to find out years later that most of their DNS servers show in clear their host name, for example: Cyberghost IP address related to frankfurt-ns01.cyberghostvpn.com and so forth. Therefore, we cannot say that Cyberghost is completely anonymous. For that reason, I would not recommend it.

Their customer support is rather so-so and do not provide answers adequately, nor the right information on line, when it comes to technical issues in regards to Linux, routers etc.

Tiffany 6/10 November 13, 2017

customer service is little unresponsive

I used Cyberghost for several years. I first used the free service, then I upgraded so that I could use the service on all of my devices. I used it on my android phone, iPad, laptop and iPod touch. It worked pretty well. I felt the speeds were good and I didn’t have any leaks. There were plenty of servers to choose from in a variety of locations. I had few problems. I felt their customer service was responsive every time I contacted them, which was only a couple of times.

I did ultimately switch because of a better price at a different company but would not be opposed to switching back if they had a good offer.

Wilma 8/10 November 2, 2017

Got a free subscription last Christmas

I’ve been an avid user of Netflix for a while now and last Christmas I got a year long premium subscription for CyberGhost so that I could access all of its catalogue. As someone who has never used VPN before it was very easy to setup and choose a country. The program runs in the background and doesn’t slow down my connection. I’ve probably used it for at least two hours every evening and it always worked flawlessly.

But I’m not sure if I’m going to renew my subscription on my own. It’s practical, but I don’t see a need for myself to use it for another year. A year long subscription is €4,99 per month and thus super cheap, but I think nowadays switching to a browser extension is more practical if you don’t use the VPN service on a daily basis.

Travis 3/10 October 29, 2017

The Good, the Bad and the ...

I bought a two year plan for CyberGhost. The Pricing is great and the features are one of the best I’ve used.  I have had a few problems with their Windows client though.  About once a week my entire network stops working and I have to uninstall their software to be able to get it to work again.  This is really a pain in the butt.  I can then reinstall it and my network continues to work.

Since they don’t make it easy to download their windows client, make sure you save your download.

Additionally, for some reason when you start up their UI, it launches a webpage in your default browser to authenticate instead of authenticating through it’s own app.  This process takes about 60 seconds and fails probably 30% of the time at which point you have to enter your username and password directly, with no option to save it.

All in all, if they would make the Windows client much more stable and user friendly, this would be the best of the best, but with their current issues I could only give it 2/5 stars.

Dawn 8/10 October 19, 2017

recommending

I have been using CyberGhost VPN for about 8 months. It has plenty of options that fit my needs. The price is right at $5 a month and it makes me feel better knowing my online activities are anonymous when I want them to be. I can be selective when I use it to protect my browsing or torrent downloading.

Can I say torrent here? Scary. Anyway, I have had very few crashes or really any problems with this service. It works great when I want it to and doesn’t bother me at all when I’m not looking to be anonymous.

Dave 8/10 October 9, 2017

A great option

It works… that’s pretty much it.

CyberGhost has great customer support and I had very few problems. It is on the lower end of prices for most of the VPN’s that I’ve used in the past. I really recommend if you are going to get this VPN that you get the full version. I personally used the free version before I upgraded and it was most definitely not the best for free VPN experiences. If you are looking for an easy to use VPN that has a good amount of features but isn’t giving you too many options that you think you don’t need this VPN is for you.

It doesn’t have a wide range of locations so be careful if you are in a weird location.

Lemka 3/10 October 9, 2017

Cyberghost seems iffy to me

Jurisdiction: a lot of what they do is supplied by M247 including their DNS – a UK (5-eyes / echelon) based company (info gained from leak tests, IP info).

So, I wouldn’t recommend them to anyone, also because they seem to use the same IPs for their free service which means you get to share IP addresses that have been abused and flagged all over the place. Mainly this means the occasional forum won’t let you post and you get hit much harder by google’s new annoying captcha systems, sometimes even just on a basic search, occasionally a webpage will even refuse to display.

And torrents go slow and web pages get stuck not loading for too many seconds – same websites are instant without VPN. And the longer you’re connected, the slower it seems to go, even have trouble watching youtube at 720p and above at times.

Mary 2/10 October 9, 2017

Like a Ghost: Should REMAIN Invisible...

As someone who works on the computer, I’ve tested quite a few VPN services. Out of them all, Cyberghost has been the most memorable — and for all the wrong reasons. While Cyberghost offers you the option to pay for its services, you can use it for free, which is the version I will be covering. The immediate thing you will notice about Cyberghost is its booting time. It’s slow to start. VERY slow. Once you finally get into the panel (which is fairly easy to use) and click to connect, you have to wait in a queue. Sometimes the queue can be an upwards of 5000 people! Even then, you have a limited time to use the service each session before having to re-enter the queue.

I suggest you stay away from this software unless you’re willing to pay for it. And trust me, it isn’t that cheap.

Rahul Kasana 5/10 September 26, 2017

Should be cheaper..

I’ve been using CyberGhost for a year and it’s really incredible, when it comes to speed and downloading torrents also it has the feature to block ads so that’s also a plus, but the best thing about it is the extra speed feature if I’m feeling its speed is a bit less i can select extra speed and voila!!

BUT the downside is the huge price tag that comes with these services, moreover the difference in monthly rentals and yearly paid fees is TWICE!!! Furthermore, the startup impact on PC is really heavy.

Michael B. 7/10 June 25, 2017

Good service

Been using CyberGhost for over a year now. My experience has been great so far. Their price is pretty low compared to other providers and they provide a good service.

It’s really easy to install. Some servers are slow when it comes to download speed, but you can choose another server instead, which is a really good option as some VPN providers did not offer that.

You can also pay for CyberGhost with Bitcoins, which I really like, because I have a small amount of them.

Faisal Hamid 7.5/10 June 11, 2017

Very fast VPN

I have used many VPNs until I tried CyberGhost, which worked very well for me. It is very smooth and gives you fast speed unlike other VPNs, which provide slower download speed.

The only problem I had with them was a little flaw they have on mobile. Sometimes when I try to connect, it shows that there are no servers available – it has happened twice, but I think they fixed it now. Overall this is the best VPN available out there.

Steven 7/10 May 9, 2017

My Review

I used their service on my Windows laptop. The service was great, but there used to be a long waiting list to surf the web anonymously. After I purchased the premium version this was solved.

I would seriously vote Ghost VPN as the best VPN service. The surfing doesn’t slow down, it gives exactly the same Mbps as of your Internet plan.

John 8/10 May 2, 2017

One of the best out there

So, I started using Cyberghost a few months ago and I just gotta say its awesome.

PROS:
1. It is easy to download and install and does exactly what its designed to do.
2. It has a cool and attractive design and works smoothly without any problems or bugs that I noticed.
3. It claims to have military grade encryption and after some sneaking around I found that it is a tough nut to crack

CONS
2. It gives several other options like streaming, unblocking and making torrents available (both anonymously and only available in premium version). Specific countries like Singapore, as well as the extra speed boost capability, are also available only in the premium version.

Hope this helps!