Romanian-based VPN Provider, CyberGhost, is rising in the ranks among some of the well-known VPNs, currently protecting 30 million users. In this CyberGhost review, I’ll dive into their 256-bit encryption, in-app customization features, and support resources that make it one to check out.
Let’s have a look into some of the pros I found with CyberGhost VPN first.
CyberGhost VPN Overview
|OVERALL RANK:||#7 out of 78 VPNs|
|USABILITY:||Easy to use, supports all major protocols|
|LOG FILES:||No Logging Policy|
|LOCATIONS:||90 countries, 5900+ servers|
|SUPPORT:||24/7 Live Chat|
|ENCRYPTION/PROTOCOL:||AES-256 , OpenVPN, L2TP, IPSec|
1. Many Servers in Dozens of Countries and Locations
With over 5900 VPN servers across 90 countries, CyberGhost detects the best server for you, based on your location and requirements for your privacy and anonymity. You can check out their detailed server list here or get take a look at some of their servers in the screenshot below.
2. They’re Serious About Keeping No Logs
CyberGhost is strict about ensuring that your logs are never kept and that your privacy is a top priority with their no-logging policy. They also boast that, while they have had several legal requests over the years, they have never once breached their users’ trust or anonymity.
One major factor that makes CyberGhost stand out among the rest is its transparency report. They were the first to provide this back in 2011. They openly declare the requests they’ve received from government or law enforcement agencies and strive to be as open and honest with their users to this day.
3. Location: Romania Might Be the Land of Vampires (but Also of Strict Privacy Laws)
Although they started in Germany, CyberGhost is now based in Romania, outside the jurisdiction of surveillance alliances. Because Romania refused to adopt the EU Data Retention Directive back in 2006, CyberGhost VPN is in no way required to log any of its users’ activity or collaborate with foreign intelligence agencies.
4. Usability Is Straightforward and Features Are Plentiful
Installation with CyberGhost is extremely user-friendly with its one-click installation.
After accepting the Terms and Conditions, CyberGhost is installed. The app launches, prompting you to create an account. At the bottom is the option to navigate to the log-in screen, if you already have an account with them.
Once installed, the CyberGhost log-in screen appears, as seen below:
Once logged in, the actual app launches. By default, the app interface displays at the bottom right of the screen.
Clicking the window expansion button or the yellow tab will fully expand the app to reveal the server list and all of its features. During testing, I first connected to the default best server location as well. Once connected, I received an app notification at the top right of my screen as you can see in the screenshot below:
The menu you see on the left side can be minimized once you’re familiar with the app, for a sleeker, more minimalistic view.
The server list shows each VPN server’s distance and the current server load. You can dive in even further by expanding on a country server list to show each server’s ping time and current users.
CyberGhost excels with the number of features and options within their app. For instance, there are no guessing games or help articles to search through to figure out which servers work with streaming (Netflix) and torrenting. With CyberGhost, there are server menus dedicated to streaming and torrenting specifically, with the streaming servers delegating to which service they are optimized for.
Getting past geo-restrictions on streaming services like Netflix is easy with CyberGhost. Whether you live outside the United States or are traveling, you can obtain full access to streaming libraries as CyberGhost VPN will block your IP address and give you one from their network.
In addition, you can use CyberGhost on multiple devices, so you can even stream on your smartTV.
Even though torrenting and P2P file-sharing is not illegal, there are certain, location-based restrictions.
With CyberGhost VPN, you’ll be connected to a server optimized for torrenting, your traffic will be rerouted through an encrypted tunnel, and you’ll get to avoid any annoying Internet Service Provider throttling.
CyberGhost can block distracting ads, malicious sites, and online tracking while connected to one of their servers. While some of these features are often provided with other VPN providers, a couple of interesting CyberGhost features, such as the automated HTTPS redirect and data compression, are not seen in most other VPNs. You can see a list of some of the features and options in the screenshot below:
Another great feature of CyberGhost is the Smart Rules section of their settings. Inside the app, you’ll find smart rules where you can configure the app the way you like – whether it’s how you want the app to open on startup or adding websites to your exception list to unblock them. Take a look at a few of the screenshots below for a detailed look at some of the Smart Rules options.
Included in the Smart Rules section is Wi-Fi Protection. This gives you the ability to choose the action taken when on a public network or Wi-Fi hotspot. Those free or open Wi-Fi networks are highly targeted by cybercriminals to gain access to your data, so using a VPN like CyberGhost is important in data protection. With this option, you can choose how the VPN will act when connecting to a Wi-Fi network.
Settings – General
With a look through CyberGhost’s other settings, you can see options like language, appearance, and even, kill switch. If you’re not aware of the latter feature, it’s an option that will block all Internet traffic if any connectivity problem with your VPN is detected, ensuring that you are protected at all times. Below, you can see the kill switch is enabled in my settings when I was testing.
What I did find interesting, however, is that the kill switch cannot be turned off, even though the option is available to toggle. I received the below pop-up when trying to toggle the kill switch off:
On a good note, the kill switch works. Internet access was blocked when I tested changing connections between servers and while attempting to connect/reconnect.
The only way to get around the kill switch feature is by turning the power button off on the app. This will disconnect any connection, and the kill switch will no longer apply.
While appearance doesn’t determine how well the VPN protects you, I do love the added customization in certain VPN apps. For CyberGhost, I decided to give the dark theme a shot.
Once enabled, the app restarted to display the dark theme below. With the restart, a pop-up window appeared with some how-to guides. CyberGhost definitely took some time on the user experience with their app.
Settings – Connection and Protocols
Under Settings > Connection, you have an option to define your protocol. Automatic selection is the default, which automatically detects the best protocol to use based on your network connection. CyberGhost supports OpenVPN, L2TP/IPsec, IPsec, and PPTP.
If you’re not familiar with these protocols, CyberGhost offers this very informative support article to describe the pros and cons of each, with a comparison chart to further explain what might be best for you.
Have feedback for CyberGhost or its software? An interesting feature is the ability to send feedback directly from within the app. Clicking the chat icon at the top of the app (next to the Settings gear icon) opens a new window to send feedback or to report a problem.
Competing with some of the other well-known VPN providers, CyberGhost’s strength in their encryption is on par with AES 256-bit military-grade encryption. What I personally like about CyberGhost is their transparency and clear explanation in every feature of their software.
You’ll find that they dive into even the most nitty-gritty details, like explaining that, with 256-bit encryption, there are “about 115 quattuorvigintillion possibilities” of combinations needed to unveil a single encryption key, making you feel even more secure with their VPN.
5. Netflix Works in Most Locations Tested
Overall: Two of the three Netflix-optimized servers that I tested worked. One (Netflix FR) was full and could not be tested.
Just like the torrenting servers, CyberGhost makes it extremely easy to connect to streaming-optimized servers. For these testing purposes, I only tested Netflix-optimized servers designated on the list, but other notable streaming servers include optimization for Disney+, YouTube, SlingTV, etc.
- New York, US (Optimized for Netflix US): Yes
- Frankfurt, Germany (Optimized for Netflix DE): Yes
- London, UK (Optimized for Netflix UK): No (Proxy detected)
After investigating further as to why Netflix UK did not work, I found information on CyberGhost’s support site that states you’ll have to create a Netflix UK account while using a UK IP address. This is apparently due to recent changes in Netflix’s policies. It might be inconvenient, but it is a workaround for this.
At the time of testing, the server for Netflix FR (France) was full, so I was not able to confirm if it was successful.
6. Multiple Devices are Supported
Up to seven simultaneous connections are supported with your CyberGhost VPN subscription. This includes devices with Windows, Mac OS, and Linux desktops; iOS and Android on mobile; Amazon Fire TV; Android TV; routers; and more.
7. This is a Leak-Free VPN
As with all VPNs I review, I must ensure that leak tests are clean to verify that there are actually no IP, DNS, or WedRTC leaks. Below are my findings after testing with IPLeak.net, Perfect-Privacy.com, BrowserLeaks, and IPX.ac.
- IPLeak.net Test – No Leak
- Perfect-Privacy.com DNS Leak Test – No Leak
- Perfect-Privacy.com IP Leak – No Leak
- BrowserLeaks WebRTC Leak Test – No Leak
- IPX.ac – No Leak
8. Torrenting/P2P is Made Easy and TOR Network is Supported
Even though torrenting is not illegal, CyberGhost can help you get around certain geo-restrictions for it. With CyberGhost, your privacy and information are safe from copyright holders and your Internet Service Provider, so that they are unable to track your online activity. See their chart below on why torrenting with a VPN is the safer choice:
Torrenting is also easy and user-friendly with CyberGhost’s Torrenting server list:
You have the option to use your TOR browser with CyberGhost, even though they do mention that it’s not necessary because of their 256-bit encryption. If you do want to use CyberGhost and TOR at the same time, you’ll have to start CyberGhost first, log in to an anonymization server, and then start your TOR browser.
9. Customer Support Is Robust and Responsive
I’ve already touched on a few of the support articles and transparency that CyberGhost offers, but this is definitely a pro of this VPN provider. Their support desk is robust, with guides, troubleshooting tips, FAQs and announcements.
Earlier, I pointed out that you can provide feedback from right within the app, but they also give you the option to submit feedback along with your support requests via email.
In addition, CyberGhost offers a live chat. I tested their Live Chat feature and was paired with an agent in less than a minute.
1. Unimpressive Speed Results After VPN Connection
In their FAQs, CyberGhost states that your minimum bandwidth for connections with a regular subscription won’t go below a 6 Mbps average speed, but our results showed that CyberGhost’s speed leaves something to be desired, nonetheless.
After testing the speed, and using CyberGhost on eight different servers, you can see in the results below that speed is, unfortunately, dramatically slowed once connected.
For reference, prior to using the VPN, my clean speed test showed 205.89 Mbps download and 12.02 Mbps upload.
- New York, US (Best server available) – 58.39 down/11.51 up
- Atlanta GA, US – 79.75 down/11.26 up
- Chicago IL, US – 24 down/11.5 up
- Montreal, Canada – 83.72 down/9.24 up
- Paris, France – 31.46 down/9.23 up
- Frankfurt, Germany – 43.10 down/10.79 up
- Bucharest, Romania – 37.12 down/10.96 up
- London, UK – 29.63 down/11.55 up
2. Virus Tests Don’t Inspire Confidence
During the virus tests, there was a concern for a virus that was detected on the CyberGhost installer as shown on the VirusTotal.com report.
However, when I ran a new scan, that virus engine was no longer appearing.
Even though Kaspersky VirusDesk didn’t detect any threats either, there is still a slight cause for concern due to the first virus test report results.
3. Its Parent Company Seems Dubious
CyberGhost’s parent company, Kape Technologies, is slowly but surely buying up many VPN companies as they did with CyberGhost. According to this recent report, many users are concerned that a company that used to, until very recently, create malware would be buying VPN providers. This fact does make me a bit skeptical of the buyouts, so it’s something to watch.
Pricing and Payment Methods
Among the Cheapest VPNs
CyberGhost’s pricing plans are rather affordable and comparable to some of the cheaper VPNs out there. Four different plans are offered:
- Month-to-month at $12.99/month
$5.99/month for 1 year
$3.69/month for 2 years
$2.75/month for 3 years
Accepted payment methods are most major credit cards and PayPal. As well, if you would like to continue on protecting your anonymity, bitcoin cryptocurrency is accepted.
If you’re still not sure and want to try out CyberGhost, they do offer a one-day free trial for your desktop with no credit card required.
No Harm, No Foul Money-Back Guarantee
CyberGhost’s money-back guarantee makes you feel confident in trying them as your VPN provider. For their month-to-month plan, they offer a 14-day money-back guarantee, and for their longer plans, a 45-day money-back guarantee.
They boast an easy process with no lengthy forms and ask you to simply contact their support team if you run into any problems. If you do pay with cryptocurrency, they also ensure you that your purchase is not excluded from their refund policy, as you’ll see it is with other major VPNs.
They do mention that if your subscription is billed through the App Store or iTunes, refunds must be requested through them.
Conclusion – Is CyberGhost Keeping Up?
CyberGhost certainly aims to be one of the leaders when it comes to user experience and in-app customization features. While these aren’t a top priority when looking into VPN providers (though are nice to have), you can be sure that their security and encryption protocols seem secure, their ability to work with Netflix and TOR is seamless and mostly successful, and their customer support and resources are superb.
The only con that would turn CyberGhost into just a ghost was the unimpressive speed that I saw when testing with the VPN performance.
Add your own CyberGhost review:
40 user reviews for CyberGhost
Feeling ambivalent ultimately uninstalled
The subscription seemed like a great deal, so I tried it out this week. But I’m uninstalling and will soon be inquiring about a refund. (I do appreciate that policy.) The thing that did it for me was that I was getting pop-up ads on Windows *from the Cyberghost application* and in spite of being a paid subscriber. They weren’t constant, but they were random and frustrating. The companies I’ve seen do this are ones that offer free software and then just sell your data. So, it creeped me out, in addition to annoying me. What a disappointment.
Used to be good
I purchased cyberghost when it first came out, and it worked beautifully. Early on, I had one issue with billing...but I contacted support and it was handled quickly by a knowledgeable person. Over the years it has gone severely downhill - it almost never wants to connect, it usually stops all network traffic when it does(nothing will load), and the rare occasion it does connect...it will disconnect itself in less than 5 minutes. Customer service is useless - uninstall and reinstall/factory reset(has factory reset ever worked for anyone?) is their only suggestion, and countless hours can be spent on live chat explaining how it has been freshly installed. I kick myself for not cancelling service, but I guess I hope it will just start working again one day(like it did in the early days, it was great initially) - on a side note, I know it isnt just me having these problems. I recommended it to a couple other tech savvy friends who loved it, but cant make it work anymore.
I do not recommend cyberghost.
It does not work with BBC IPlayer. It worked with Eurosport in the past, but the last 6 months it hasn’t, they deliver commentaries in Polish, the same as when I’m not using a VPN.
The VPN itself is fine, when one manages to find a reasonable fast server. But I started to wonder when I always got those "your account is hacked" messages, when I had been using CG. Now when I have stopped using CG, the messages have also gradually ended. Coincidence? Perhaps, but I do not use CG anymore.
CyberGhost (I'll probably renew unless they do something lame!)
I bought the 3 year subscription for $99 on my smartphone and then had an issue with it crashing once I installed it on my new PC, the CyberGhost support team responded quickly with sincere concern and help resolve the issue promptly. I've had no other issues when using this vpn and for the moderate amount of streaming and downloading I do it works great. I'm glad to hear that you are standing behind them as well. Hearing that they uphold an uncompromising "no logging policy" is great news! It's very straightforward and easy to use. I'll probably renew unless they do something lame! 😁
Got a copyright infringement notice from my US ISP while using CyberGhost
I've used quite a few VPNs over the years--several free ones before paying for Private Internet Access, ExpressVPN, TunnelBear, and now CyberGhost. I don't like that I'm paying for 100 mbps internet connection but with an active, paid-for VPN my speed suffers terribly. With CyberGhost while ethernet connected with no other devices draining bandwidth in my house, my speed (measured on speedtest.net) is between 15 and 40 mbps. When I turn off CyberGhost and re-do the test, I get around 80-90 mbps. That's abysmal. Customer support has never, ever been able to help with this.
Just as frustrating, CyberGhost often disconnects. It doesn't matter which server I connect to or how many times I uninstall the software and reinstall the latest version. I've even scrubbed my computer and reinstall a fresh operating system before downloading the confirmed latest version of CyberGhost. To no avail. Worse, when I contact customer service, their reply is mechanical and vague--as if they haven't read my email. They won't address the specific problems. I'll let them know I've already un-/reinstalled... They'll send me an email asking me to ... you guessed it, uninstall then reinstall. Grrrr
But the most egregious problem was getting a scary copyright infringement letter from my ISP in my mailbox. I'd been using CyberGhost religiously with the active kill-switch on one of their torrenting servers. I walked away from my computer and returned about 30 minutes later to find CyberGhost OFF but the internet active, disclosing all my internet traffic. I was furious.
When I contacted CyberGhost about the above breach, they just glibly told me to connect to a torrenting server. It's as if they hadn't even read my email. And given the seriousness of the breach and that preventing this is precisely why so many of us pay for a VPN subscription, I'd expect CyberGhost's agents to be far more sober and diligent in trying to understand and prevent recurrences of the problems (plural--internet kill-switch did NOT work, the torrenting server failed, and my ISP says they saw my traffic). But after a week of back-and-forth emails that went absolutely nowhere, I'm left looking for a new VPN.
If you're OK risking your ISP or worse seeing your traffic you assume is private thanks to your VPN, then CyberGhost might be for you. But just a single error in disclosed traffic could cost you tens of thousands of dollars--far more than a VPN subscription. If it happens to you, don't expect CyberGhost to care.
Fraudulent advertising, poor service (if it works at all), and non-existent "customer service".
DO NOT BELIEVE THEIR CLAIM THAT THIS WORKS ON CHROME OS! Do not believe that they offer anything remotely resembling “customer service”! Do not believe that they will refund your money, even after you get them to admit that their promotional claims are bogus! (They refused my refund, claiming that it “works on other devices”, even though acknowledging that it won’t work on MY device and despite their patently false claim that it will.) Annoying to use, slow to operate, but - primarily - these are just not people that you want to do business with.
If been a member since 2011/12ish always loved this service. Very discreet and well paired with a few other tricks, beautiful.
Very good support
I find CyberGhost VPN very trustworthy because I have, not a few times, discovered that a program has not been allowed to launch before CyberGhost VPN was ready and running. Furthermore the service team is absolutely great. I recommended a change in the GUI and 3 days later the change was launched in an update of the GUI. Their support is always helpful no matter the size of the problem.
Connection: I have used CyberGhost VPN for a couple of years now and the connection has only shut down 2 or 3 times. I find it very stable.
Speed: The speed of the connection is fairly good. I often run into speed problems on my own 100/100 Mbps.
Excellent for Streaming and Torrenting, but...
I have had no problems to speak of. I have six devices connected. The iOS on my iPad was the easiest to install and does not block or complain. It seems to be the most reliable. On Ubuntu 18.04 LTS, if you are not an above average user on command line instructions, installing and configuring may prove difficult. Two issues here. One, as long as your network is wired, you can have OpenVPN start CyberGhost on system startup. If you do it on Wi-Fi, it will fail due to the many connection options for networks Wi-Fi has. On Windows, the setup is straight forward, but there is a virtual TAP-V9 adapter which can get in your way. Deleting the network adapter will solve this until the OS re-installs it. All of my games will play except one. Elite Dangerous will not play over VPN. In my case, I use port forwarding on a static IP address. The port forward does not seem to work on a VPN assigned address. There is also an issue with MTU and the value of 1500, which my router supports, but VPN does not. It may be the fact that CyberGhost uses UDP for better bandwidth. I tried TCP and Elite still would not connect, showing 0 for MTU and a failed connection. Overall I would Recommend CyberGhost to anyone wanting secure and private browsing and communications.
[CyberGhost 7] Great privacy, features works fine
Student in cybersecurity here. I did not performed an extensive benchmarking on CyberGhost, but all the features I used worked perfectly:
- Crawling the dark net: perfect VPN, because of the high encryption standards and the absence of log files.
- Torrenting and streaming: Germany is one of the country with the most law firms listening to torrent and streaming traffic so as to locate people who torrent illegal material. Well, I'll let you guess the end of the story from now on 🙂
- Netflix: The VPN is not detected by Netflix, which I think is a very valuable feature. The speed is pretty great, I always watched shows in 1080p without any problems.
Great ease of use on win10
Download and installation was extremely easy and straightforward. Customization to access the nearest vpn server is very intuitive and easy to use. The speedtest performed using a number of applications was for the most part satisfactory but 10-25% slower compared to test with vpn OFF. Considering the work being done by cyberghost and the security it provides it is pretty impressive. The big question is the amount of resources it requires on different platforms to produce similar results. I would like to test it on another platform such as tv box running generic android OS. Thank you for providing the free trial.
There was lag, but once I found another VPN server in LA, the connection was far more consistent. I am considering purchasing your product, but have the technical know-how to find my own free version. Your product nonetheless provides simplicity for an easy price...
We will meet again 🙂
It's really awesome most of the time. My only real issue with it is it seems to be unstable as far as keeping a connection going. I am no expert, but I would suggest that if possible it should work so as if for some reason the server it is connected to fails it can jump to another with the as close to the same parameters as possible. For example, if I'm using a Germany streaming server for Netflix, it could maybe jump to another server optimized for Netflix, in Germany, if possible.
I know this might be way more complicated to achieve than I'm making it sound, but I just thought I'd throw it out there, as a thought. Anyhow, keep the great work!
Has it's moments but generally okay
Overall does the job, but can be a bit annoying to use sometimes. Not terribly good speeds either which is a bit sad when you've got fast net. I don't use it all the time because of this. I would recommend if you only use it part of the time, otherwise maybe get something faster. I might try other services myself.
Version 7 has issues... so does their customer service.
For the first few months using CyberGhost, I was happy and the only issue that I encountered was billing (I was double billed), which was corrected within 24 hours. Fast forward to a few weeks ago, when they released the update to version 7 (I was previously on CyberGhost Pro v6). Since the update, I have had a number of issues, including killswitch function not working (VPN connection lost, traffic still being sent), no ability to connect to specific servers automatically at startup (which requires manually selecting/starting a connection every time) and connectivity/speed issues.
While the second two issues are minor... the killswitch function is a BIG DEAL. After repeated support ticket requests and following all instructions for uninstall, reinstall, etc, it still exhibits the same behavior. So after two weeks of either being told by support that the killswitch function is automatic (and doesn't have a setting) or that it's a user error, I requested a refund (pro-rated for the balance of my one-year subscription)... not the entire amount, just what I will not be able to use. No dice.
Do yourself a favor and AVOID CyberGhost. They are OK (at best) for speed, but their terrible support more than negates any benefits.
Also, to put this into perspective, I am not a novice and this review isn't just about not receiving a refund... it is a direct result of the lack of support after having an issue that exposed my traffic (which is what I paid them to avoid).
Beat Censorship And Dictatorism
I have had my personal choice and enjoyment censored more and more by my service provider until I chose to use CyberGhost, it has worked perfect and brought me back to banned sites that are labelled inappropriate by narrow minded boring do gooders, Hitler and Goebbels tried to dictate and censor peoples personal choice, they lost, join the CyberGhost community and be free.
As my rating states, CyberGhost offers special NoSpy Servers for certain countries that I won't say online for privacy reasons. Their service is top notch, offering various VPN engines like OpenVPN, etc., TCP/UDP protocols and more tweaks in the advanced options menu. CyberGhost VPN is great when you want to hide your online traffic like torrents and when you're at unsecured Wi-Fi hotspots. I also recommend using a VPN for secured access points including your own home wired ethernet (wired) connection because who knows who is watching your activity, especially Windows 10 which is notoriously known to monitor you and is cloud based (there are ways to disable Win10 spying features I will not get into that now). OpenVPN using TCP seems the best reliable setting for any VPN, and do your own research first before making any changes to CyberGhost settings, I and CyberGhost will not be held responsible for any negative effects... JK
Anyway, CyberGhost is totally fantastically terrifically a GOOD VPN to consider buying a subscription!
May Be Too New To Comment
Yes, as the title said, I may be too new to comment, but I can say the so far it's been fine! Although when it comes to speed I do see some lags at times but they're not that frequent and very brief, but what can one expect when connecting to servers in other countries thousands of miles away from your home. However depending on future performance and usage I will definitely will re-edit or resubmit another review.
Cyber Ghost vs Others
I've used many VPNs on different operating systems. Here, I see Mac users are complaining that it doesn't work well and people have issues with software. I find Hide Me VPN brilliant when it comes to using on MacBook. Best VPN is not about how many servers it offers or how fast it is. Lot of pros and cons goes into VPN service before calling it best, ok or worse.
Hide Me VPN offers an easy to use software for mac users. It has servers in 34 countries so you can always choose country that suits your choice, speed and accuracy. It has many p2p countries so torrenting is fast.
Other than easy to use software that Hide Me VPN offers, and speed, the best thing about Hide Me is that it has strictly no logs policy so you are assured that your information is safe.
The support is awesome so you can always stay connected and get help in setting up to setup on any custom requests.
Adequate connection speed, stable connection, out of fourteen-eye surveillance
Although reading some review saying that the connection speed of CG is somehow slower, but I found it is adequate in speed when using it in a south-east asian country, so it is okay for me. And the connection is stable, I have used its pro version for few days already with more than 12-hours connection everyday and never experienced a disconnection. And the observed load of its server is not high, only 66% for US and Canada servers in the peak hours for internet connection in these regions. For the asian servers, the load number doesn't exceed 40. Moreover, its romanian based existence assures the users with highly reliable level of staying away from the surveillance of big countries in the world, which is the exact want of vpn users so I think the belowed claims regarding the server names doesn't really do a harm to vpn users. I will remain my high rating for CG given that no changes in Romania's political status or areas regarding internet surveillance occurs.
Not a good Choice
I ran the paid service of Cyberghost for 3 weeks and paid $113.50 American for a 2 year service. What they don't tell and inform you is that they have been picked up by the stations in the UK and there service that you paid for, does not work that you will not be able to access into them, then when you ask for your refund of the money they tell you that you will get, the moment you tell them you want a refund, they deactivate your services and you wait. There is a service that is called VPN Pro that you can download for free with the crack that does everything that Cyberghost tells you they do for free.
Reviewing Them Isn't The Same As The Hell You Go Through With An Account
Cyberghost isn't the worst service in the world, as long as you don't require customer support or begin to experience a level of service that is undesirable. Trust me, if the latter is the case, you're in big, big trouble and will wind up extremely unhappy.
I recently began to experience a degradation in their service. I was having no problem with my internet connection in any other way at all, have decades of computer experience along with a healthy amount of time using Cyberghost, and it was clear to me the problem was on Cyberghost's end. Their servers had become significantly more crowded and I began to experience frequent disconnects and slower speeds. Tried their twitter help, but got little in the way of answers. At least none that made much sense. Tried their support email, and that's where things went from bad to worse.
I'd take up a good deal of space here relating the entire story, so I'll try to cut to the chase. Cyberghost said it would be too "tedious" to troubleshoot the difficulty, and without asking If I found it acceptable, gave a credit of ONLY 2 months when there was over a year left on my already paid for agreement. They then cancelled my service. When I heard that this was their idea of a resolution for degraded service, I wrote to them immediately telling them their solution was not acceptable and they should not extend the refund they proposed, and continue the service. THEY WENT AHEAD AND DID IT ANYWAY, despite my repeatedly telling them not to do so. For me there was no point, (and it was a little to sweet for Cyberghost) to decide on their own to take away a year of service already paid for and agreed to, for some paltry credit. That may have made sense to Cyberghost but it will never make sense to any customer in the entire world. It was just plain nonsense, a company choosing to rip you off.
I'll do what I can to fight with them regarding their actions. But I warn anyone considering their VN service, these are guys that will have no apprehension about giving you a hard time and taking your money. This was a disgusting experience. Unless you're in Romania and can fight with them directly, I'd strongly advise never to use their service unless you want a good deal of aggravation trying to get their attention and reasonableness from another country.
Decent protection and price, horrible speeds
This VPN should be avoided if you use your connection for anything beyond light streaming, email and social media. I like how they work on many concerns and the security/privacy offered, but the speeds are scarier than a ghost as after multiple tests I averaged 2Mbps out of my 100Mbps. I live in the USA and the fastest server for me was in Canada.
After 2 weeks not really happy with it
It worked ok for the first 3 days, but now when activated download speeds go down about 99%...Last non vpn speedtest I ran was about 107Mpbs, when set to torrenting mode it drops to 1.04Mbps and 0.2 Up. Webpages won't load, it pretty much like going to dial-up. Torrent downloads are around 4-11kB and take days to week vs minutes to hours. I will cancel it since I am still in the trail period.
Dont mind the negitive reviews they are just mad because it is not free you know those guys that want free things in life and not work but wounder why they are broke. Anyways I have been on cyberghost for over 4 months and i love it. I dont get a whole lot of popups and they do block sights that track your history but the real meat is at its outside the 14 eyes and 5 eyes. The goverment should not put its nose in its citizens business, Also the co founder of cyberghost even states he strongly believes to live your life without the C.I.A breathing down our necks.
Perfect solution for unrestricted internet access
The full version is amazing, with a multitude of options of protections to choose from. The lite (free) version is still as functional but less than half of the option are available, with waiting times frequently above 5 minutes to connect with no choice of server. This is by no means a deal breaker but perhaps giving free users and option to choose between at least a couple of servers would make them see the benefit of paying for the option of choosing 1 out of the 2000+ servers that CyberGhost has. Overall its one of the best VPN's out there and most anonymous.
Great Speed, Performance. Yet, the MacOS has an Issues.
Thank You, Brad, for such an awesome detailed review about CyberGhost, please accept my thanks and gratitude, for amazing reviews at thebestvpn.com. TheBestVPN.com Comparison Chart is something like a holy book to me, I go forth and back to consult any VPN I want to read about, it has been a great source of information to me whenever I want to be a confident in my choices regards any VPN services.
Upon your recommendation and other reviewers regard CyberGhost, I have decided to give them a try for a month and test everything about this VPN using it through my iMac, Windows 10, iPhoneX. The Reasons I picked them up, I found it useful to have many servers across the globe. which helps you make pick the server that less busy.
My Internet Speed 102Mbps UL and 22 DL, With CG VPN On, from the Middle East to UK (my favorable servers), My speed is around 88% from my original speed, which is great to me, another excellent point about them, they have Streaming features, and I stream Australian catch up TV a lot, and all the website they never detect me being overseas (I love this Part).
The hardest part being in the Middle East, especially UAE, is that ISP they look all the free video and voice over IP. When all your friends around the world FaceTime each other, and you drop from their list because it's hard to communicate with you due to that fact that your ISP block your iPhone Facetime Apps. So!, CyberGhost comes to fix your problem with many servers around the globe, you have friends in the UK, then connect to UK and FaceTime them, they won't notice that you are overseas. As well connecting to Auzzie Servers, to facetime your friends.
CyberGhost Application Works like a charm on Windows, iPhone, iPad; But one downside in that list. CyberGhost Application has a problem on my iMac (MacOS 10.13.6) which it doesn't seem to want to connect, it takes a long time to connect, and if it connects, there is no internet, and so disconnect automatically and try to reconnect.
Customer Services have this speedy respond with all the different solution to fix the problem, they are excellent in their answers, but the problem still exists.
Unfortunately, I'm not a big fan of OpenVPN, I have always find IKEv2 better for my need in my iMac, and CyberGhost they do don't have this option available as an option for manual setup. Anyhow, This is the only little tiny issue about the iMac, otherwise, CyberGhost is still awesome.
Terrible on Mac OS
CyberGhost is absolutely terrible on Mac OS. It has only a subset of the "features" that are available for the Windows platform, and the "kill switch" they advertise while torrenting (when you can even find one that actually allows torrenting - this is for the PAID version - not free...) simply DOES NOT WORK (as of Mac OS 10.13.4).
They very clearly test their software infrequently on this platform and updates are glacially slow to arrive. I'm using Nord VPN now, and so far it's performing as expected. If you are on a Mac you there are certainly better choices (PIA, Nord).
I’ve used Cyberghost for several years now and find it to be extremely stable. It is certainly “fast enough” and it has never let me down. It simply runs in the background and does it’s thing; like good software should.
For reliability, I would rate this as rubbish.
It is very slow to connect.
I have the same internet supplier and the same router since installing this s/w but it keeps reporting “unrecognised connection” and “no internet access”. Even when I have used Settings to inform it of the network, it drops the setting, again claiming it is an “unrecognized network”. Many times it refuses to connect to a site and yet as soon as I close CyberGhost (CG), it connects absolutely perfectly. I agree with you about the support. Although I have had replies it is superficial, suggests it is not the fault of the s/w or flippant. “Download and install again” was one suggestion. The online ‘manual’ is not too bad, but does, like many others, tend to assume a certain level of knowledge and capability already. For the naive user, it would be confusing.
For some weeks now (late April 2018), it cannot connect to BBC TV programmes. I think it may be a wider problem than just CG. You may be able to investigate that.
avoid cyberghost at all cost!
Hello, I’ve premium account and the Android app doesn’t work for me at all for over a week and over mobile data only. I’ve tried all mobile operators in uk, different devices, uninstalled it on and off several times, reset network settings several times, and the same messages comes up all the time which says that the app cannot connect. Tech support keep repeating the same every day, and every day they are saying that they will make an escalation and they never do. That’s in my opinion is hilarious as these people just copy paste some sentences from somewhere and aren’t bothered to help at all. So please AVOID CYBERGHOST if you value your privacy on the go and over mobile data as it just not going to work, help will never come, nor you will be provided with solutions or when the problem it should be fixed. Best
Currently locked in on a renewable 2.75 per month plan (99 dollars per 3 years) so pretty good price. Easy to use on my iphone and good instructions to setup on linux. I guess my customer service needs were not as demanding as some but I contacted CG a few times to ask questions (via email) and to be honest they responded in a very timely fashion and the people I interacted with were very helpful so one of the biggest negatives reported I just have to disagree with.
After a few months of use on a laptop and smartphone I have nothing negative to say (hence the 100 as how can you penalize someone when they have fulfilled all expectations) perhaps my expectations are lower than some but unless new information comes to light I will have no reason to change from Cyberghost!
I have been using Cyberghost for the last 2 year. Like many of us, I was happy to have a secure IP address, I thought. However, to find out years later that most of their DNS servers show in clear their host name, for example: Cyberghost IP address related to frankfurt-ns01.cyberghostvpn.com and so forth. Therefore, we cannot say that Cyberghost is completely anonymous. For that reason, I would not recommend it.
Their customer support is rather so-so and do not provide answers adequately, nor the right information on line, when it comes to technical issues in regards to Linux, routers etc.
customer service is little unresponsive
I used Cyberghost for several years. I first used the free service, then I upgraded so that I could use the service on all of my devices. I used it on my android phone, iPad, laptop and iPod touch. It worked pretty well. I felt the speeds were good and I didn’t have any leaks. There were plenty of servers to choose from in a variety of locations. I had few problems. I felt their customer service was responsive every time I contacted them, which was only a couple of times.
I did ultimately switch because of a better price at a different company but would not be opposed to switching back if they had a good offer.
Got a free subscription last Christmas
I’ve been an avid user of Netflix for a while now and last Christmas I got a year long premium subscription for CyberGhost so that I could access all of its catalogue. As someone who has never used VPN before it was very easy to setup and choose a country. The program runs in the background and doesn’t slow down my connection. I’ve probably used it for at least two hours every evening and it always worked flawlessly.
But I’m not sure if I’m going to renew my subscription on my own. It’s practical, but I don’t see a need for myself to use it for another year. A year long subscription is €4,99 per month and thus super cheap, but I think nowadays switching to a browser extension is more practical if you don’t use the VPN service on a daily basis.
Bought two year plan.. not satisfied
I bought a two-year plan for CyberGhost. The Pricing is great and the features are one of the best I’ve used. I have had a few problems with their Windows client though.
About once a week my entire network stops working and I have to uninstall their software to be able to get it to work again. This is really a pain in the butt. I can then reinstall it and my network continues to work.
Since they don’t make it easy to download their windows client, make sure you save your download.
Additionally, for some reason when you start up their UI, it launches a webpage in your default browser to authenticate instead of authenticating through it’s own app. This process takes about 60 seconds and fails probably 30% of the time at which point you have to enter your username and password directly, with no option to save it.
All in all, if they would make the Windows client much more stable and user-friendly, this would be the best of the best, but with their current issues I could only give it 2/5 stars.
I have been using CyberGhost VPN for about 8 months. It has plenty of options that fit my needs. The price is right at $5 a month and it makes me feel better knowing my online activities are anonymous when I want them to be. I can be selective when I use it to protect my browsing or torrent downloading.
Can I say torrent here? Scary. Anyway, I have had very few crashes or really any problems with this service. It works great when I want it to and doesn’t bother me at all when I’m not looking to be anonymous.
Cyberghost seems iffy to me
Jurisdiction: a lot of what they do is supplied by M247 including their DNS – a UK (5-eyes / echelon) based company (info gained from leak tests, IP info).
So, I wouldn’t recommend them to anyone, also because they seem to use the same IPs for their free service which means you get to share IP addresses that have been abused and flagged all over the place. Mainly this means the occasional forum won’t let you post and you get hit much harder by google’s new annoying captcha systems, sometimes even just on a basic search, occasionally a webpage will even refuse to display.
And torrents go slow and web pages get stuck not loading for too many seconds – same websites are instant without VPN. And the longer you’re connected, the slower it seems to go, even have trouble watching youtube at 720p and above at times.
Like a Ghost: Should REMAIN Invisible...
As someone who works on the computer, I’ve tested quite a few VPN services. Out of them all, Cyberghost has been the most memorable — and for all the wrong reasons. While Cyberghost offers you the option to pay for its services, you can use it for free, which is the version I will be covering. The immediate thing you will notice about Cyberghost is its booting time. It’s slow to start. VERY slow. Once you finally get into the panel (which is fairly easy to use) and click to connect, you have to wait in a queue. Sometimes the queue can be an upwards of 5000 people! Even then, you have a limited time to use the service each session before having to re-enter the queue.
I suggest you STAY AWAY from this software unless you’re willing to pay for it. And trust me, it isn’t that cheap.