CyberGhost Review

Brad Smith

Brad Smith · Read user reviews

CyberGhost is a popular VPN provider, but does it live up the hype?

CyberGhost is a Romanian-based VPN provider.

They’ve been around for seven years, were acquired just a few years back, and have continued to grow into one of the largest VPN providers.

They pack all of the features you’d come to expect, such as AES 256-bit encryption and OpenVPN (along with other optional tunneling protocols like IPSec).

Their pricing structure is also quite cheap, very similar to NordVPN.

Here are all of the pros and cons we’ve discovered after multiple rounds of testing.

Cyberghost Pros +

1. Located in Romania (out of 14 eyes)

Founded in 2011 and operated by a 55-person team located in Bucharest, Romania, CyberGhost (recently acquired by Robert Knapp and Crossrider Limited) currently boasts over 15-million users, which is an admittedly-impressive statistic.

This also means that they are outside 14 Eyes, too, meaning your data (if they had any) wouldn’t be shared with intelligence agencies from other countries around the world.

2. All Essential Features Available

  • Hiding IP: Yes
  • Kill-switch: Yes
  • Max devices: 7
  • Total servers: 2,960 (last verified on 16th of September)
  • Total countries: 59 (last verified on 16th of September)

CyberGhost is VPN software that hides your IP, encrypts and anonymizes your Internet activity, as well as keeps you secure whenever you’re using Wi-Fi.

Their network spans 59 countries and contains more than 2,900 server locations across the United States, European Union, UK, and Asia (although their presence in Asia is admittedly sparse with only a handful of servers in Japan, Hong Kong, and Singapore).

Their VPN service is compatible with most devices, including:

  • Windows
  • Android
  • Mac
  • iOS

If you know what you are doing, CyberGhost also allows their users to set up a custom connection with their Linux devices or routers (yes, you can connect them to your router).

In addition, CyberGhost supports all major protocols including OpenVPN, L2TP, and IPSec. So you’re looking at best-in-class, AES-256 encryption standards to keep all of your devices safe and secure.

3. Strict No-Logging Policy

Many VPN providers advertise “zero logging.” Yet, when you dig into the fine print buried in their Terms of Service, you realize just how far from the truth this claim is.

Many VPN companies do log your data, and while it is typically for the benign purpose of improving their services, one of the biggest reasons to invest in a VPN is to limit intrusions on your privacy.

Which doesn’t exactly work if the intrusive third party happens to be your own VPN provider.

Luckily, CyberGhost doesn’t waiver on their logging policy.

Here’s what they have to say on their website:

Cyberghost-Logging-Policy

Image from: https://www.cyberghostvpn.com/en_US/privacypolicy

4. No Leaks Detected

There’s a lot to love about CyberGhost. If you were to make a checklist of everything you want out of a VPN, CyberGhost has ALL of them.

No info is logged. Their Romanian jurisdiction protects users. Netflix works. As does torrenting. It’s even compatible with TOR and other proxy services.

When we tried this program out, we loved it. There’s a reason it’s listed as number four on our list of the top VPNs in the world.

The cherry on top of an already-impressive sundae of awesomeness is the fact that this is an airtight leak-free system.

We put CyberGhost through the ringer on several occasions and we found that our original IP was completely protected.

Your-IP-Addresses-WebRTC-Detection

We also ran a test on CyberGhost’s installation software, to make sure it wasn’t sneaking any viruses onto our system.

Thankfully, it too was completely clean.

Cyberghost-No-engines-detected

5. Great User Experience and Easy Installation

One of CyberGhost’s biggest competitive advantages is their ease of use.

It took me a grand total of about 5 minutes to install, launch and use CyberGhost on my Windows device. And based on feedback from other users, this experience is pretty consistent regardless of the device you are using.

Once you are inside of CyberGhost’s software, the usability gets even better.

Cyberghost-Pro-software

The layout is crisp and clean and things are so clearly spelled out that even your grandparents could use it.

In fact, CyberGhost has a feature that allows users to automatically launch a secured private browser with only the click of a button.

6. Compatible with TOR (and most other proxies)

The Orion Router (or TOR) is an anonymous network that relays your data through various servers so it’s virtually impossible to see who you are or where you’re from.

Depending on the country from which you are surfing, the ability to layer your VPN with the TOR network can, quite literally, be a lifesaver.

Fortunately, CyberGhost VPN is TOR compatible.

This allows users to get as close to total anonymity as possible and is a huge bonus for any VPN users located in countries with strict censorship laws.

7. Safe for Torrenting & Works with Netflix

Torrenting

While many VPNs shy away from actively promoting the ability to torrent/P2P on their servers (hint: TunnelBear), CyberGhost is not among them. Not only does CyberGhost allow torrenting, but it’s also one of their main selling points.

After you launch CyberGhost’s software, you will notice a purple box in the lower left-hand corner of the interface titled “Ghost Downloads.”

Cyberghost-Ghost-Downloads-box

Upon further investigation, you will see that this feature is used to “Download Torrents using untraceable servers automatically selected for you.”

Much to their credit, CyberGhost has done everything in their power to make torrenting easy and seamless.

Netflix Unblocking Feature

For Netflix, Cyberghost has dedicated a unique streaming server that keeps changing its IP address whenever Netflix tries to crack it down.

I used it and it worked. I also confirmed that by having a quick chat with their customer representative:

Cyberghost-customer-support-chat

When I did my own test, I found out that CyberGhost bypasses Netflix geo-restrictions quite easily

Cyberghost servers unblocking Netflix:

  • United States
  • Canada

Cyberghost servers blocked by Netflix:

  • United Kingdom
  • Netherlands

8. Seven Device Connection Limit

CyberGhost used to only offer a one-device connection limit, even for some premium users, prior to their purchase by Robert Knapp and Crossrider Limited.

Thankfully, that was one of the first positive changes they made. Most of the VPNs we’ve reviewed will allow at least three simultaneous.

Initially, CyberGhost bumped up their connection number to five, which was a huge improvement.

But we’re happy to report that, as of September of 2018, CyberGhost has increased their limit even further to seven devices — regardless of the plan that you are using.

This is a welcomed improvement that opens up many doors for the average user.

9. Live Chat Customer Service

Good customer service is hard to find in the VPN world.

It shouldn’t be. It’s not necessarily that difficult or anything. But the vast majority are (1) slooooooooooow or (2) terrible or (3) both.

So, when one actually crosses that line into excellence, it’s worth heaping hefty loads of praise upon them.

Buckle up, because I’m about to start heaping.

When we first reviewed CyberGhost, it’s fair to say that we weren’t huge fans of their customer support system. It was glitchy and borderline unusable. We gave them some tough, but fair criticism.

Well, it looks like they were listening.

CyberGhost has made some recent advancements in this field and it pays off in droves. For starters, they’ve added live chat.

Not like takes-one-hour-to-respond live chat. But fast, instantaneous messaging.

Anyone needing help needs to just click on the chat box in the lower right-hand corner of their screen.

Cyberghost-chat-box

Clicking there opens up the chat box, where you enter your name, email address, and topic.

Cyberghost-start-chatting-form

The service connects quickly. There is a virtual queue, but I was in the first position instantly. A CyberGhost representative quickly came onto the service and we started talking.

I asked about torrenting services and which servers TOR could be used on:

Cyberghost-Live-Chat-on-torrenting

The response was speedy and informative. No copy-and-paste answer like we’ve received from a few others. I even tried tripping them up, asking about a bunch of different services in sequence, like unblocking Netflix streaming.

Cyberghost-Live-Chat-on-Netflix-streaming

Razvan handled each deftly. When we finished, he said goodbye and disconnected. Then, I immediately got an email from CyberGhost upon disconnecting with a full transcript of the chat session.

There’s nothing to criticize here. It was an epic home run.

Bravo, CyberGhost. You’re on a different level here.

CyberGhost Cons –

1. Not the Fastest VPN

Whenever you are in the market for a ‘Budget VPN’ you can and should expect to suffer through some slower download and upload times.

Here’s our benchmark (without VPN connection):

Speed-benchmark

Unfortunately for CyberGhost, unless you are using a free service, you should never have to deal with speeds that are this slow.

Slow-server-speeds

US Server (New York)

  • Ping: 189ms
  • Download: 18.41 Mbps
  • Upload: 7.12 Mbps

EU Server (Amsterdam)

  • Ping: 41ms
  • Download: 51.10 Mbps
  • Upload: 21.10 Mbps

Asia Server (Hong Kong)

  • Ping: 299ms
  • Download: 4.00 Mbps
  • Upload: 4.07 Mbps

UK Server (London)

  • Ping: 69ms
  • Download: 5.63 Mbps
  • Upload: 15.65 Mbps

In short, while CyberGhost speeds are nothing to brag about.

They’re surely faster than some other paid VPNs such as PureVPN.

But they ranked somewhere in the middle of the pack.

2. Third-Party Reviews Are Historically Pretty Rough

I decided to dig through some of the recent reviews on Reddit and Quora to make sure we were just seeing a one-sided experience. According to most sources (who were not motivated by a handsome commissions check), my experience was pretty standard.

For example…

Cyberghost-Review

Here’s another one.

Cyberghost-Reddit-Review

There were some reviews that had a more positive outlook on CyberGhost’s services, however, the majority of them were clearly submitted by individuals with an obvious lack of experience with VPN providers.

3. Alleged Security Concerns

The final problem that I found with CyberGhost is an alleged security concern that has popped up since early 2016.

While there has been a significant amount of controversy surrounding CyberGhost’s root certificates and the possibility that their “No Logging” policy is not actually upheld, so far, my findings on this topic have been inconclusive.

Most of the issues that have surfaced were quickly resolved or explained away by the CyberGhost team.

While I don’t have any real reasons to suspect CyberGhost of foul play or believe that there have been any breaches in their privacy agreement, there were simply too many allegations to let this particular point slide.

CyberGhost Pricing & Quick Facts

CyberGhost offers a true month-to-month plan for $12.99.month. The best way to save, though, is to commit to one of their long-term options.

Their 18 month package cost is ultra-low: $3.50/month for a year and a half of commitment. This places them among the cheapest options in the marketplace.

  • Monthly: $12.99 per month ($155.88 per year)
  • 6 Months: $7.99 per month ($47.94 per half a year)
  • 18 Months: $3.50 per month ($63.00 per 1.5 years)

They also offer a wide array of payment methods. You get the standard debit and credit options, PayPal, and BitPay, and cash, too.

While this might be a bit extreme for most users, this feature can come in handy for users who are concerned about the anonymity of their transaction. (For example, individuals purchasing CyberGhost in a country with censorship laws and VPN restrictions.)

CyberGhost’s money-back guarantee is pretty self-explanatory, too.

You have thirty days after signup to terminate and get your money back. It’s a “no questions asked” policy for all their products. So we love that they stand behind what they’re selling.

They’ll even stick to this when your “ISP is blocking VPN connections,” for example. So it’s not even their fault that the VPN isn’t working for you. They’ll still provide the refund.

You can get a refund by going through CyberGhost.com (if that’s where your purchase was made).

Otherwise, go back to the individual reseller if you used one of them (like Digital River/Shareit). Understandably, they don’t have any control over reseller transactions, so they should be able to help you directly. You might just want to clarify if they’re matching CyberGhost’s “no questions asked,” or if they have their own refund policy that overrides it.

  • No logging: Yes.
  • Ease of the VPN software: Singing up and using the app is fairly simple and straightforward.
  • Hidden fees & clauses: None.
  • Upsells: No upsells.
  • Instant access after payment: Yes.
  • DNS leaks: None.
  • Jurisdiction: Romania.
  • Protocols: OpenVPN, IPSec, PPTP & L2TP.
  • Kill-switch: Yes.

Do I Recommend CyberGhost?

Absolutely.

To be honest, we weren’t as high on this service just a few months ago. But it seems that in the past few months, CyberGhost has turned things around.

They responded to constructive feedback and have completely turned some aspects around. The live chat and customer service experience we had was like night and day from before.

CyberGhost was always a solid VPN choice. It’s strict no-logging policy and Romanian jurisdiction keep your information safe and secure. If provides all of the essential functions of a VPN with a great user experience.

Plus, it’s a leak-free system that works with Netflix, TOR, and torrenting services.

Upping their connections to seven simultaneous devices was a breath of fresh air, too.

There are a few question marks around their historical performance. Some users have had negative experiences. There might be some alleged security concerns.

However, we’ve put them through our own tests to address these very concerns. And our latest experience was the best of all, signaling that they’re making strides in the right direction.

This is a VPN that would make any user happy.

P.S. I’m always interested in user-reviews so if you’ve used CyberGhost before, leave a review! Let us know if you’re experience matched ours.

Add your own review:

13 user reviews for CyberGhost

Mozef Kaddas 9/10 August 11, 2018

Great Speed, Performance. Yet, the MacOS has an Issues.

Thank You, Brad, for such an awesome detailed review about CyberGhost, please accept my thanks and gratitude, for amazing reviews at thebestvpn.com. TheBestVPN.com Comparison Chart is something like a holy book to me, I go forth and back to consult any VPN I want to read about, it has been a great source of information to me whenever I want to be a confident in my choices regards any VPN services.

Upon your recommendation and other reviewers regard CyberGhost, I have decided to give them a try for a month and test everything about this VPN using it through my iMac, Windows 10, iPhoneX. The Reasons I picked them up, I found it useful to have many servers across the globe. which helps you make pick the server that less busy.

My Internet Speed 102Mbps UL and 22 DL, With CG VPN On, from the Middle East to UK (my favorable servers), My speed is around 88% from my original speed, which is great to me, another excellent point about them, they have Streaming features, and I stream Australian catch up TV a lot, and all the website they never detect me being overseas (I love this Part).

The hardest part being in the Middle East, especially UAE, is that ISP they look all the free video and voice over IP. When all your friends around the world FaceTime each other, and you drop from their list because it's hard to communicate with you due to that fact that your ISP block your iPhone Facetime Apps. So!, CyberGhost comes to fix your problem with many servers around the globe, you have friends in the UK, then connect to UK and FaceTime them, they won't notice that you are overseas. As well connecting to Auzzie Servers, to facetime your friends.

CyberGhost Application Works like a charm on Windows, iPhone, iPad; But one downside in that list. CyberGhost Application has a problem on my iMac (MacOS 10.13.6) which it doesn't seem to want to connect, it takes a long time to connect, and if it connects, there is no internet, and so disconnect automatically and try to reconnect.

Customer Services have this speedy respond with all the different solution to fix the problem, they are excellent in their answers, but the problem still exists.

Unfortunately, I'm not a big fan of OpenVPN, I have always find IKEv2 better for my need in my iMac, and CyberGhost they do don't have this option available as an option for manual setup. Anyhow, This is the only little tiny issue about the iMac, otherwise, CyberGhost is still awesome.

0567fdr 1/10 June 13, 2018

Terrible on Mac OS

CyberGhost is absolutely terrible on Mac OS. It has only a subset of the "features" that are available for the Windows platform, and the "kill switch" they advertise while torrenting (when you can even find one that actually allows torrenting - this is for the PAID version - not free...) simply DOES NOT WORK (as of Mac OS 10.13.4).

They very clearly test their software infrequently on this platform and updates are glacially slow to arrive. I'm using Nord VPN now, and so far it's performing as expected. If you are on a Mac you there are certainly better choices (PIA, Nord).

Rod 8/10 May 25, 2018

Cyberghost Review

I’ve used Cyberghost for several years now and find it to be extremely stable. It is certainly “fast enough” and it has never let me down. It simply runs in the background and does it’s thing; like good software should.

Ian Jarvis 1/10 April 28, 2018

Inconsistent

For reliability, I would rate this as rubbish.

It is very slow to connect.

I have the same internet supplier and the same router since installing this s/w but it keeps reporting “unrecognised connection” and “no internet access”. Even when I have used Settings to inform it of the network, it drops the setting, again claiming it is an “unrecognized network”. Many times it refuses to connect to a site and yet as soon as I close CyberGhost (CG), it connects absolutely perfectly. I agree with you about the support. Although I have had replies it is superficial, suggests it is not the fault of the s/w or flippant. “Download and install again” was one suggestion. The online ‘manual’ is not too bad, but does, like many others, tend to assume a certain level of knowledge and capability already. For the naive user, it would be confusing.

For some weeks now (late April 2018), it cannot connect to BBC TV programmes. I think it may be a wider problem than just CG. You may be able to investigate that.

not happy 1/10 March 24, 2018

avoid cyberghost at all cost!

Hello, I’ve premium account and the Android app doesn’t work for me at all for over a week and over mobile data only. I’ve tried all mobile operators in uk, different devices, uninstalled it on and off several times, reset network settings several times, and the same messages comes up all the time which says that the app cannot connect. Tech support keep repeating the same every day, and every day they are saying that they will make an escalation and they never do. That’s in my opinion is hilarious as these people just copy paste some sentences from somewhere and aren’t bothered to help at all. So please AVOID CYBERGHOST if you value your privacy on the go and over mobile data as it just not going to work, help will never come, nor you will be provided with solutions or when the problem it should be fixed. Best

djk 10/10 January 24, 2018

No Complaints

Currently locked in on a renewable 2.75 per month plan (99 dollars per 3 years) so pretty good price. Easy to use on my iphone and good instructions to setup on linux. I guess my customer service needs were not as demanding as some but I contacted CG a few times to ask questions (via email) and to be honest they responded in a very timely fashion and the people I interacted with were very helpful so one of the biggest negatives reported I just have to disagree with.

After a few months of use on a laptop and smartphone I have nothing negative to say (hence the 100 as how can you penalize someone when they have fulfilled all expectations) perhaps my expectations are lower than some but unless new information comes to light I will have no reason to change from Cyberghost!

Joe 4/10 January 5, 2018

Anonymity problems

I have been using Cyberghost for the last 2 year. Like many of us, I was happy to have a secure IP address, I thought. However, to find out years later that most of their DNS servers show in clear their host name, for example: Cyberghost IP address related to frankfurt-ns01.cyberghostvpn.com and so forth. Therefore, we cannot say that Cyberghost is completely anonymous. For that reason, I would not recommend it.

Their customer support is rather so-so and do not provide answers adequately, nor the right information on line, when it comes to technical issues in regards to Linux, routers etc.

Tiffany 6/10 November 13, 2017

customer service is little unresponsive

I used Cyberghost for several years. I first used the free service, then I upgraded so that I could use the service on all of my devices. I used it on my android phone, iPad, laptop and iPod touch. It worked pretty well. I felt the speeds were good and I didn’t have any leaks. There were plenty of servers to choose from in a variety of locations. I had few problems. I felt their customer service was responsive every time I contacted them, which was only a couple of times.

I did ultimately switch because of a better price at a different company but would not be opposed to switching back if they had a good offer.

Wilma 8/10 November 2, 2017

Got a free subscription last Christmas

I’ve been an avid user of Netflix for a while now and last Christmas I got a year long premium subscription for CyberGhost so that I could access all of its catalogue. As someone who has never used VPN before it was very easy to setup and choose a country. The program runs in the background and doesn’t slow down my connection. I’ve probably used it for at least two hours every evening and it always worked flawlessly.

But I’m not sure if I’m going to renew my subscription on my own. It’s practical, but I don’t see a need for myself to use it for another year. A year long subscription is €4,99 per month and thus super cheap, but I think nowadays switching to a browser extension is more practical if you don’t use the VPN service on a daily basis.

Travis 3/10 October 29, 2017

Bought two year plan.. not satisfied

I bought a two-year plan for CyberGhost. The Pricing is great and the features are one of the best I’ve used. I have had a few problems with their Windows client though.

About once a week my entire network stops working and I have to uninstall their software to be able to get it to work again. This is really a pain in the butt. I can then reinstall it and my network continues to work.

Since they don’t make it easy to download their windows client, make sure you save your download.

Additionally, for some reason when you start up their UI, it launches a webpage in your default browser to authenticate instead of authenticating through it’s own app. This process takes about 60 seconds and fails probably 30% of the time at which point you have to enter your username and password directly, with no option to save it.

All in all, if they would make the Windows client much more stable and user-friendly, this would be the best of the best, but with their current issues I could only give it 2/5 stars.

Dawn 8/10 October 19, 2017

recommending

I have been using CyberGhost VPN for about 8 months. It has plenty of options that fit my needs. The price is right at $5 a month and it makes me feel better knowing my online activities are anonymous when I want them to be. I can be selective when I use it to protect my browsing or torrent downloading.

Can I say torrent here? Scary. Anyway, I have had very few crashes or really any problems with this service. It works great when I want it to and doesn’t bother me at all when I’m not looking to be anonymous.

Lemka 2/10 October 9, 2017

Cyberghost seems iffy to me

Jurisdiction: a lot of what they do is supplied by M247 including their DNS – a UK (5-eyes / echelon) based company (info gained from leak tests, IP info).

So, I wouldn’t recommend them to anyone, also because they seem to use the same IPs for their free service which means you get to share IP addresses that have been abused and flagged all over the place. Mainly this means the occasional forum won’t let you post and you get hit much harder by google’s new annoying captcha systems, sometimes even just on a basic search, occasionally a webpage will even refuse to display.

And torrents go slow and web pages get stuck not loading for too many seconds – same websites are instant without VPN. And the longer you’re connected, the slower it seems to go, even have trouble watching youtube at 720p and above at times.

Mary 1/10 October 9, 2017

Like a Ghost: Should REMAIN Invisible...

As someone who works on the computer, I’ve tested quite a few VPN services. Out of them all, Cyberghost has been the most memorable — and for all the wrong reasons. While Cyberghost offers you the option to pay for its services, you can use it for free, which is the version I will be covering. The immediate thing you will notice about Cyberghost is its booting time. It’s slow to start. VERY slow. Once you finally get into the panel (which is fairly easy to use) and click to connect, you have to wait in a queue. Sometimes the queue can be an upwards of 5000 people! Even then, you have a limited time to use the service each session before having to re-enter the queue.

I suggest you STAY AWAY from this software unless you’re willing to pay for it. And trust me, it isn’t that cheap.