CyberGhost VPN Review

Brad Smith

Brad Smith · Read user reviews

CyberGhost is a solid VPN provider that should have faster speeds.

CyberGhostVPN review

  • Speed test: 51Mbps out of 100Mbps
  • Usability: 4/5
  • Logging policy: No logs are being kept.
  • Netflix: Yes.
  • Torrenting: Yes.
  • Cost: $3.49/mo and up on CyberGhost.com

Can CyberGhost live up to the awesomeness that their name implies?

That’s what you are about to find out.

In this review, I will be taking a detailed look at CyberGhost’s VPN services.

I’ll be analyzing the speed, compatibility, pricing, unique features and problems that you can expect when using their VPN service, and I will also provide you with a few alternative services to check out if you feel that CyberGhost doesn’t quite make the cut.

CyberGhost Pros +

1. Located in Romania (out of 14 eyes)

Founded in 2011 and operated by a 55 person team located in Bucharest, Romania, CyberGhost (recently acquired by Robert Knapp and Crossrider Limited) currently boasts over 15 million users, which is an, admittedly, impressive statistic.

This also means that they are outside 14 Eyes. Since Romania is a part of EU, I can’t be 100% sure they don’t share some information with other countries.

2. All Essential Features Available

  • Hiding IP: Yes
  • Kill-switch: Yes
  • Max devices: 5
  • Total servers: 1300
  • Total countries: 61 (last verified on 1st of March)

CyberGhost is VPN software that hides your IP, encrypts and anonymizes your Internet activity, as well as keeps you secure whenever you’re using Wi-Fi.

Their network spans 61 countries and contains more than 1,300 servers across the United States, European Union, UK, and Asia (although their presence in Asia is admittedly sparse with only a handful of servers in Japan, Hong Kong, and Singapore).

Their VPN service is compatible with most devices and you can easily connect your

  • Windows
  • Android
  • Mac
  • iOS

If you know what you are doing, CyberGhost also allows their users to set up a custom connection with their Linux devices or routers (yes, you can connect them to your router).

In addition, CyberGhost supports most major protocols including OpenVPN, L2TP, and IPSec.

3. Strict No Logging Policy

While there are many VPN providers who advertise zero logging, when you read the fine print in the Terms and Conditions agreement, you will realize that this is far from the truth.

Many VPN companies do log your data and while it is typically for the benign purpose of improving their services, one of the biggest reasons to invest in a VPN is to limit intrusions on your privacy.

Which doesn’t exactly work if the intrusive third party happens to be your VPN provider.

Luckily, CyberGhost doesn’t waiver on their logging policy.

Here’s what they have to say on their website:

Cyberghost logging policy
Image from: https://www.cyberghostvpn.com/en_US/privacypolicy

In a market filled with lies and half-truths regarding logging practices, it’s refreshing to see more providers eliminating their logging altogether. In short, CyberGhost does not keep user logs.

4. Great User Experience and Easy Installation

One of CyberGhost’s biggest competitive advantages is their ease of use.

It took me a grand total of about 5 minutes to install, launch and use CyberGhost on my Window’s device, and based on feedback from other users, this experience is pretty consistent regardless of the device you are using.

Once you are inside of CyberGhost’s software, the usability gets even better.

CyberGhost VPN Usability

The layout is crisp and clean and things are so clearly spelled out that even your grandparents could use it.

In fact, CyberGhost has a feature that allows users to automatically launch a secured private browser with only the click of a button.

5. Compatible with TOR (and most other proxies) 

For those of you who are unfamiliar, The Orion Router or TOR is a security-centric network that encrypts your data across several networks and then relays that data making your activities and location all but impossible to track.

Depending on the country from which you are surfing, the ability to layer your VPN with the TOR network can, quite literally, be a lifesaver.

Luckily, CyberGhost VPN is TOR compatible which is kind of surprising considering that many of the higher priced VPNs don’t have this feature, but I won’t complain.

This allows users to get as close to total anonymity as possible and is a huge bonus for any VPN users located in countries with strict censorship laws.

6. Safe For Torrenting & Works with Netflix

Torrenting

While many VPNs shy away from actively promoting the ability to torrent/P2P on their servers (hint: TunnelBear), CyberGhost is not among them. Not only does CyberGhost allow torrenting, it’s one of their main selling points.

After you launch CyberGhost’s software, you will notice a purple box in the lower left-hand corner of the interface titled “Ghost Downloads”.

Torrenting with CyberGhost

Upon further investigation, you will see that this feature is used to “Download Torrents using untraceable servers automatically selected for you.” 

Much to their credit, CyberGhost has done everything in their power to make torrenting easy and seamless, and they have accomplished this goal admirably.

Netflix

For Netflix, Cyberghost has dedicated a unique server that keeps changing IP whenever Netflix tries to crack it down.

I used it and it worked. I also confirmed that by having a quick chat with their customer representative:

customer chat

7. Five Device Connection Limit

Prior to their purchase by Robert Knapp and Crossrider Limited, CyberGhost only offered a one-device connection limit even for some premium users.

Considering the fact that most individuals use up to 3 devices on a given day (not to mention that they have family members whose connections they might want to secure) this was an atrocity.

Luckily, this is no longer the case and CyberGhost has bumped their device limit to 5 devices regardless of the plan that you are using.

This is a welcomed improvement that opens up many doors for the average user.

CyberGhost Cons –

1. Not The Fastest VPN

Whenever you are in the market for a “Budget VPN” you can and should expect to suffer through some slower download and upload times.

Unfortunately for CyberGhost, unless you are using a free service, you should never have to deal with speeds that are this slow.

CyberGhost performance is slightly above average

US Server (New York)

  • Ping: 189ms
  • Download: 18.41 Mbps
  • Upload: 7.12 Mbps
EU Server (Amsterdam)
  • Ping: 41ms
  • Download: 51.10 Mbps
  • Upload: 21.10 Mbps

Asia Server (Hong Kong)

  • Ping: 299ms
  • Download: 4.00 Mbps
  • Upload: 4.07 Mbps
UK Server (London)
  • Ping: 69ms
  • Download: 5.63 Mbps
  • Upload: 15.65 Mbps

In short, while CyberGhost speeds are nothing to brag about.

They’re surely faster than some other paid VPNs such as or PureVPN. (shame on you!)

They are ranked somewhere in the middle of the pack and they are OK.

2. Questionable Customer Support

Look…

The VPN industry is not known for its exceptional customer service, a fact that I am quick to point.

And while there are several companies like ExpressVPN and NordVPN that have broken this mold offering high-quality live support, CyberGhost (unfortunately) is not among them.

In fact, while I was gathering data for this review, I had such a hard time contacting customer support that I couldn’t even submit a ticket to gauge their response time!

First, I tried submitting a simple ticket directly from the CyberGhost App.

And this is what I was told…

CyberGhost Support #1

But here’s the curious thing — my internet connection was fine, and my AdBlocker was disabled.

In fact, when I closed out CyberGhost and loaded up ExpressVPN, I had no problem submitting a ticket.

Let’s not forget that I was also streaming music and downloading files in the background when CyberGhost told me to “Check my internet connection.”

So I chalked it up a weird network issue and decided to try again later.

When I launched CyberGhost later that day on a different network I was told, yet again, that my ticket could not be submitted.

At this point, I was becoming increasingly frustrated and decided to go directly to their website to try out their live chat feature.

Low and behold, when I opened up the chat box I was politely notified that no representatives were available to help resolve my problem.

No live chat support

I was finally able to submit a simple support ticket directly to their website, and then patiently waited for more than 48 hours before receiving a response.

The bottom line?

If you are looking for a VPN with fast and effective customer service, then CyberGhost is not the droid you’re looking for.

3. Third Party Reviews Are Pretty Rough 

As always, I wanted to make sure that my experience with this VPN wasn’t anomalous. So, I decided to dig through some of the recent reviews on Reddit and Quora and, according to most sources (who were not motivated by a handsome commissions check), my experience was pretty standard.

For example…

User review for CyberGhost VPN #1

Here’s another one.

User review for CyberGhost VPN #2

There were some reviews that had a more positive outlook on CyberGhost’s services, however, the majority of them were clearly submitted by individuals with an obvious lack of experience with VPN providers.

4. Alleged Security Concerns

The final problem that I found with CyberGhost is the alleged security concerns that have arisen since early 2016.

While there has been a significant amount of controversy surrounding CyberGhost’s root certificates and the possibility that their “No Logging” policy is not actually upheld, so far, my findings on this topic have been inconclusive.

Most of the issues that have surfaced were quickly resolved or explained away by the CyberGhost team.

While I don’t have any real reasons to suspect CyberGhost of foul play or believe that there have been any breaches in their privacy agreement, there were simply too many allegations to let this particular point slide.

CyberGhost Pricing & Quick Facts

Cyberghost pricing

Monthly: $11.99 per month ($143.88 per year)

12 Months: $5.99 per month ($71.88 per year)

24 Months: $3.50 per month ($42.00 per year)

Unlike most other VPN providers, CyberGhost offers a 2-year deal which will set you back only a bit more than if you would get a monthly package for a year.

They also offer a wide array of payment options including (and no I am not kidding) the ability to pay with a money order or cash at your nearest 711.

While this might be a bit extreme for most users, this feature can come in handy for users who are concerned about the anonymity of their transaction. (For example, individuals purchasing CyberGhost in a country with censorship laws and VPN restrictions)

  • No logging: Yes.
  • Ease of the VPN software: Singing up and using the app is fairly simple and straightforward.
  • Hidden fees & clauses: None.
  • Upsells: No upsells.
  • Instant access after payment: Yes.
  • DNS leaks: None.
  • Jurisdiction: Romania.
  • Protocols: OpenVPN, IPSec, PPTP & L2TP.
  • Kill-switch: Yes.

Do I Recommend CyberGhost?

I do recommend CyberGhost.

While CyberGhost’s pricing is admittedly affordable, it’s important to keep the old adage “You get what you pay for” in mind when selecting a VPN provider.

Their server’s speed is average, their customer service isn’t very helpful, but their user experience privacy/security features make this all up.

However, I still feel there are better VPN options at a similar or higher cost.

Alternatives VPNs

Find all VPN reviews here.

Add your own CyberGhost Review

Have you ever used CyberGhost before? If so, what was your experience like? I’m always interested to hear what other enthusiasts have to say about the VPNs that I review! Let me know below.

12 user reviews for CyberGhost

0567fdr 1/10 June 13, 2018

Terrible on Mac OS

CyberGhost is absolutely terrible on Mac OS. It has only a subset of the “features” that are available for the Windows platform, and the “kill switch” they advertise while torrenting
(when you can even find one that actually allows torrenting – this is for the PAID version – not free…) simply DOES NOT WORK (as of Mac OS 10.13.4).

They very clearly test their software infrequently on this platform and updates are glacially slow to arrive. I’m using Nord VPN now, and so far it’s performing as expected. If you are on a Mac you there are certainly better choices (PIA, Nord).

Rod 8/10 May 25, 2018

Cyberghost Review

I’ve used Cyberghost for several years now and find it to be extremely stable. It is certainly “fast enough” and it has never let me down. It simply runs in the background and does it’s thing; like good software should.

Ian Jarvis 1/10 April 28, 2018

Inconsistent

For reliability, I would rate this as rubbish.

It is very slow to connect.

I have the same internet supplier and the same router since installing this s/w but it keeps reporting “unrecognised connection” and “no internet access”. Even when I have used Settings to inform it of the network, it drops the setting, again claiming it is an “unrecognized network”.
Many times it refuses to connect to a site and yet as soon as I close CyberGhost (CG), it connects absolutely perfectly.
I agree with you about the support. Although I have had replies it is superficial, suggests it is not the fault of the s/w or flippant. “Download and install again” was one suggestion.
The online ‘manual’ is not too bad, but does, like many others, tend to assume a certain level of knowledge and capability already. For the naive user, it would be confusing.

For some weeks now (late April 2018), it cannot connect to BBC TV programmes. I think it may be a wider problem than just CG. You may be able to investigate that.

not happy 1/10 March 24, 2018

avoid cyberghost at all cost!

Hello, I’ve premium account and the Android app doesn’t work for me at all for over a week and over mobile data only. I’ve tried all mobile operators in uk, different devices, uninstalled it on and off several times, reset network settings several times, and the same messages comes up all the time which says that the app cannot connect. Tech support keep repeating the same every day, and every day they are saying that they will make an escalation and they never do. That’s in my opinion is hilarious as these people just copy paste some sentences from somewhere and aren’t bothered to help at all. So please AVOID CYBERGHOST if you value your privacy on the go and over mobile data as it just not going to work, help will never come, nor you will be provided with solutions or when the problem it should be fixed. Best

djk 10/10 January 24, 2018

No Complaints

Currently locked in on a renewable 2.75 per month plan (99 dollars per 3 years) so pretty good price. Easy to use on my iphone and good instructions to setup on linux. I guess my customer service needs were not as demanding as some but I contacted CG a few times to ask questions (via email) and to be honest they responded in a very timely fashion and the people I interacted with were very helpful so one of the biggest negatives reported I just have to disagree with.

After a few months of use on a laptop and smartphone I have nothing negative to say (hence the 100 as how can you penalize someone when they have fulfilled all expectations) perhaps my expectations are lower than some but unless new information comes to light I will have no reason to change from Cyberghost!

Joe 4/10 January 5, 2018

Anonymity problems

I have been using Cyberghost for the last 2 year. Like many of us, I was happy to have a secure IP address, I thought. However, to find out years later that most of their DNS servers show in clear their host name, for example: Cyberghost IP address related to frankfurt-ns01.cyberghostvpn.com and so forth. Therefore, we cannot say that Cyberghost is completely anonymous. For that reason, I would not recommend it.

Their customer support is rather so-so and do not provide answers adequately, nor the right information on line, when it comes to technical issues in regards to Linux, routers etc.

Tiffany 6/10 November 13, 2017

customer service is little unresponsive

I used Cyberghost for several years. I first used the free service, then I upgraded so that I could use the service on all of my devices. I used it on my android phone, iPad, laptop and iPod touch. It worked pretty well. I felt the speeds were good and I didn’t have any leaks. There were plenty of servers to choose from in a variety of locations. I had few problems. I felt their customer service was responsive every time I contacted them, which was only a couple of times.

I did ultimately switch because of a better price at a different company but would not be opposed to switching back if they had a good offer.

Wilma 8/10 November 2, 2017

Got a free subscription last Christmas

I’ve been an avid user of Netflix for a while now and last Christmas I got a year long premium subscription for CyberGhost so that I could access all of its catalogue. As someone who has never used VPN before it was very easy to setup and choose a country. The program runs in the background and doesn’t slow down my connection. I’ve probably used it for at least two hours every evening and it always worked flawlessly.

But I’m not sure if I’m going to renew my subscription on my own. It’s practical, but I don’t see a need for myself to use it for another year. A year long subscription is €4,99 per month and thus super cheap, but I think nowadays switching to a browser extension is more practical if you don’t use the VPN service on a daily basis.

Travis 3/10 October 29, 2017

Bought two year plan.. not satisfied

I bought a two-year plan for CyberGhost. The Pricing is great and the features are one of the best I’ve used. I have had a few problems with their Windows client though.

About once a week my entire network stops working and I have to uninstall their software to be able to get it to work again.  This is really a pain in the butt.  I can then reinstall it and my network continues to work.

Since they don’t make it easy to download their windows client, make sure you save your download.

Additionally, for some reason when you start up their UI, it launches a webpage in your default browser to authenticate instead of authenticating through it’s own app.  This process takes about 60 seconds and fails probably 30% of the time at which point you have to enter your username and password directly, with no option to save it.

All in all, if they would make the Windows client much more stable and user-friendly, this would be the best of the best, but with their current issues I could only give it 2/5 stars.

Dawn 8/10 October 19, 2017

recommending

I have been using CyberGhost VPN for about 8 months. It has plenty of options that fit my needs. The price is right at $5 a month and it makes me feel better knowing my online activities are anonymous when I want them to be. I can be selective when I use it to protect my browsing or torrent downloading.

Can I say torrent here? Scary. Anyway, I have had very few crashes or really any problems with this service. It works great when I want it to and doesn’t bother me at all when I’m not looking to be anonymous.

Lemka 2/10 October 9, 2017

Cyberghost seems iffy to me

Jurisdiction: a lot of what they do is supplied by M247 including their DNS – a UK (5-eyes / echelon) based company (info gained from leak tests, IP info).

So, I wouldn’t recommend them to anyone, also because they seem to use the same IPs for their free service which means you get to share IP addresses that have been abused and flagged all over the place. Mainly this means the occasional forum won’t let you post and you get hit much harder by google’s new annoying captcha systems, sometimes even just on a basic search, occasionally a webpage will even refuse to display.

And torrents go slow and web pages get stuck not loading for too many seconds – same websites are instant without VPN. And the longer you’re connected, the slower it seems to go, even have trouble watching youtube at 720p and above at times.

Mary 1/10 October 9, 2017

Like a Ghost: Should REMAIN Invisible...

As someone who works on the computer, I’ve tested quite a few VPN services. Out of them all, Cyberghost has been the most memorable — and for all the wrong reasons. While Cyberghost offers you the option to pay for its services, you can use it for free, which is the version I will be covering. The immediate thing you will notice about Cyberghost is its booting time. It’s slow to start. VERY slow. Once you finally get into the panel (which is fairly easy to use) and click to connect, you have to wait in a queue. Sometimes the queue can be an upwards of 5000 people! Even then, you have a limited time to use the service each session before having to re-enter the queue.

I suggest you STAY AWAY from this software unless you’re willing to pay for it. And trust me, it isn’t that cheap.