CyberGhost is a Romanian-based VPN provider.
They’ve been around for seven years, were acquired just a few years back, and have continued to grow into one of the largest VPN providers.
They pack all of the features you’d come to expect, such as AES 256-bit encryption and OpenVPN (along with other optional tunneling protocols like IPSec).
Their pricing structure is also quite cheap, very similar to NordVPN.
Here are all of the pros and cons we’ve discovered after multiple rounds of testing.
CyberGhost VPN Overview
|OVERALL RANK:||#7 out of 78 VPNs|
|USABILITY:||Easy to use, supports all major protocols|
|LOG FILES:||No Logging Policy|
|LOCATIONS:||30 countries, 3747 servers|
|SUPPORT:||24/7 Live Chat|
|ENCRYPTION/PROTOCOL:||AES-256 , OpenVPN, L2TP, IPSec|
Cyberghost Pros +
1. Located in Romania (out of 14 eyes)
Founded in 2011 and operated by a 55-person team located in Bucharest, Romania, CyberGhost (recently acquired by Robert Knapp and Crossrider Limited) currently boasts over 15-million users, which is an admittedly-impressive statistic.
This also means that they are outside 14 Eyes, too, meaning your data (if they had any) wouldn’t be shared with intelligence agencies from other countries around the world.
2. All Essential Features Available
- Hiding IP: Yes
- Kill-switch: Yes
- Max devices: 7
- Total servers: 3,999 (last verified on 24th of July, 2019)
- Total countries: 60 (last verified on 24th of July, 2019)
CyberGhost is VPN software that hides your IP, encrypts and anonymizes your Internet activity, as well as keeps you secure whenever you’re using Wi-Fi.
Their network spans 60 different countries and contains a whopping 3,999 server locations across the United States, European Union, UK, and Asia (although their presence in Asia is admittedly sparse with only a handful of servers in Japan, Hong Kong, and Singapore).
Their VPN service is compatible with a lot of devices, including:
If you know what you are doing, CyberGhost also allows their users to set up a custom connection with their Linux devices or routers (yes, you can connect them to your router).
In addition, CyberGhost supports all major protocols including OpenVPN, L2TP, and IPSec. So you’re looking at best-in-class, AES-256 encryption standards to keep all of your devices safe and secure.
3. Strict No-Logging Policy
Many VPN providers advertise “zero logging.” Yet, when you dig into the fine print buried in their Terms of Service, you realize just how far from the truth this claim is.
Many VPN companies do log your data, and while it is typically for the benign purpose of improving their services, one of the biggest reasons to invest in a VPN is to limit intrusions on your privacy.
Which doesn’t exactly work if the intrusive third party happens to be your own VPN provider.
Luckily, CyberGhost doesn’t waiver on their logging policy.
Here’s what they have to say on their website:
Image from: https://www.cyberghostvpn.com/en_US/privacypolicy
4. No Leaks Detected
There’s a lot to love about CyberGhost. If you were to make a checklist of everything you want out of a VPN, CyberGhost has ALL of them.
No info is logged. Their Romanian jurisdiction protects users. Netflix works. As does torrenting. It’s even compatible with TOR and other proxy services.
When we tried this program out, we loved it. There’s a reason it’s listed as number seven on our list of the top VPNs in the world.
The cherry on top of an already-impressive sundae of awesomeness is the fact that this is an airtight leak-free system.
We put CyberGhost through the ringer on several occasions and we found that our original IP was completely protected.
We also ran a test on CyberGhost’s installation software, to make sure it wasn’t sneaking any viruses onto our system.
Thankfully, it too was completely clean.
5. Great User Experience and Easy Installation
CyberGhost’s ease of use is excellent.
It took me a grand total of about 5 minutes to install, launch, and use CyberGhost on my Windows device. And based on feedback from other users, this experience is pretty consistent regardless of the device you are using.
You can sign up for an account without having to pay for anything upfront. Once you do, you’ll be taken to a dashboard like the one pictured below:
Note that in the upper left-hand corner it says “inactive.” That means no CyberGhost subscription has been purchased.
To get started, click on the yellow button on the right marked “Get CyberGhost VPN.”
This is where you select the subscription and term to get started. (We’ll explore these pricing plans in more detail towards the end of this review.)
After selecting a plan, it will take you to the payment options selection menu:
You can use a credit card, PayPal, or, if you want a fully anonymous experience, go for Bitcoin.
Next, you’ll see one more screen confirming all of your information. Click on the green button on the right-hand side that says “Buy Now” to get going.
The software will start downloading immediately. I had no issues whatsoever, and it was successfully installed on my computer in under one minute.
Once I entered my username and password, the system logged me in, but I was not yet connected to the service.
You can choose a server from the drop-down list on the bottom, or allow CyberGhost to automatically connect you with its best server location. This allows you to be surfing anonymously in just a few seconds.
If you want to switch servers, just click on the yellow arrow in the lower left-hand corner. That will open up a server menu like this:
From there, you can select a new server from the full list or zero-in on servers that are specifically designed for torrenting and streaming.
The layout of the app is crisp and clean. Things are so clearly spelled out that even your grandparents could use it.
CyberGhost even has a feature that allows users to automatically launch a secured private browser with only the click of a button.
A great experience overall.
6. Compatible with TOR (and most other proxies)
The Orion Router (or TOR) is an anonymous network that relays your data through various servers so it’s virtually impossible to see who you are or where you’re from.
Depending on the country from which you are surfing, the ability to layer your VPN with the TOR network can, quite literally, be a lifesaver.
Fortunately, CyberGhost VPN is TOR compatible.
This allows users to get as close to total anonymity as possible and is a huge bonus for any VPN users located in countries with strict censorship laws.
7. Safe for Torrenting & Works with Netflix
While many VPNs shy away from actively promoting the ability to torrent/P2P on their servers (hint: TunnelBear), CyberGhost is not among them.
Not only does CyberGhost allow torrenting, but it’s also one of their main selling points.
Once you’ve launched CyberGhost, you can click on the yellow servers menu on the left of the client:
That will open the full server menu. Once there, you’ll note that on the left-hand side there is an option labeled “For Torrenting.” Click on that to see all of CyberGhost’s P2P optimized servers:
Double click on the server you want to use, and torrent to your heart’s delight.
Much to their credit, CyberGhost has done everything in their power to make torrenting easy and seamless.
Netflix Unblocking Feature
Cyberghost has dedicated a unique streaming server that keeps changing its IP address whenever Netflix tries to crack it down.
I used it and it worked. I also confirmed that by having a quick chat with their customer representative:
First, I pulled up CyberGhost’s streaming servers and looked for those that were optimized for Netflix:
To make life easier, if you type “Netflix” into the search bar, it will find those four servers for you and you won’t have to go looking through the entire list:
The first two servers I checked were the United Kingdom and United States. Both worked perfectly. Unfortunately, I was less successful with the other two. Netflix is constantly upping its game in its quest to block VPNs, but I was happy to see that at least half of these servers were still functional.
Cyberghost servers unblocking Netflix:
- United Kingdom
- United States
Cyberghost servers blocked by Netflix:
8. Seven Device Connection Limit
CyberGhost used to only offer a one-device connection limit, even for some premium users, prior to their purchase by Robert Knapp and Crossrider Limited.
Thankfully, that was one of the first positive changes they made. Most of the VPNs we’ve reviewed will allow at least three simultaneous.
Initially, CyberGhost bumped up their connection number to five, which was a huge improvement.
But we’re happy to report that, as of September of 2018, CyberGhost has increased their limit even further to seven devices — regardless of the plan that you are using.
This is a welcomed improvement that opens up many doors for the average user.
9. Live Chat Customer Service
Good customer service is hard to find in the VPN world.
It shouldn’t be. It’s not necessarily that difficult or anything. But the vast majority are (1) slooooooooooow or (2) terrible or (3) both.
So, when one actually crosses that line into excellence, it’s worth heaping hefty loads of praise upon them.
Buckle up, because I’m about to start heaping.
When we first reviewed CyberGhost, it’s fair to say that we weren’t huge fans of their customer support system. It was glitchy and borderline unusable. We gave them some tough, but fair criticism.
Well, it looks like they were listening.
CyberGhost has made some recent advancements in this field and it pays off in droves. For starters, they’ve added live chat.
Not like takes-one-hour-to-respond live chat. But fast, instantaneous messaging.
Anyone needing help needs to just click on the chat box in the lower right-hand corner of their screen.
Clicking there opens up the chat box, where you enter your name, email address, and topic.
The service connects quickly. There is a virtual queue, but I was in the first position instantly. A CyberGhost representative quickly came onto the service and we started talking.
I asked about torrenting services and which servers TOR could be used on:
The response was speedy and informative. No copy-and-paste answer like we’ve received from a few others. I even tried tripping them up, asking about a bunch of different services in sequence, like unblocking Netflix streaming.
Razvan handled each deftly. When we finished, he said goodbye and disconnected. Then, I immediately got an email from CyberGhost upon disconnecting with a full transcript of the chat session.
There’s nothing to criticize here. It was an epic home run.
Bravo, CyberGhost. You’re on a different level here.
CyberGhost Cons –
1. Questionable Parent Company
As with any product on the market, you have to look up the company behind a VPN so you know just what to expect.
CyberGhost was sold to Kape Technologies (formerly known as Crossrider Plc), an Isreali based ad tech company infamous for creating and distributing Malware.
It didn’t take me long to find articles warning the public about the malware still being spread by Kape Technologies. Malwarebytes even posted an article on how to remove a Crossrider malware. Clearly, you can’t trust this company with your data.
This irony was not lost on CyberGhost itself. After the buyout, CyberGhost’s CEO himself admitted that both companies had opposing goals.
CyberGhost seeks to protect user data and privacy as a VPN. Crossrider seeks to gain user data to make money as an ad tech company.
I also found out that the re-branding from Crossrider to Kape Technologies was actually a very sneaky move. Kape CEO Ido Erlichman actually admitted that the decision to re-brand was due to “the strong association to the past activities of the company”.
Long story short, CyberGhost’s parent company can’t be trusted — and they know it.
2. Not the Fastest VPN
Whenever you are in the market for a ‘Budget VPN’ you can and should expect to suffer through some slower download and upload times.
Here’s our benchmark (without VPN connection):
Unfortunately for CyberGhost, unless you are using a free service, you should never have to deal with speeds that are this slow.
US Server (New York)
- Ping: 189ms
- Download: 18.41 Mbps
- Upload: 7.12 Mbps
EU Server (Amsterdam)
- Ping: 41ms
- Download: 51.10 Mbps
- Upload: 21.10 Mbps
Asia Server (Hong Kong)
- Ping: 299ms
- Download: 4.00 Mbps
- Upload: 4.07 Mbps
UK Server (London)
- Ping: 69ms
- Download: 5.63 Mbps
- Upload: 15.65 Mbps
In short, while CyberGhost speeds are nothing to brag about.
When it comes to speed, they are ranked somewhere in the middle of the pack.
3. Third-Party Reviews Are Historically Pretty Rough
I decided to dig through some of the recent reviews on Reddit and Quora to make sure we were just seeing a one-sided experience. According to most sources (who were not motivated by a handsome commissions check), my experience was pretty standard.
Here’s another one.
There were some reviews that had a more positive outlook on CyberGhost’s services, however, the majority of them were clearly submitted by individuals with an obvious lack of experience with VPN providers.
4. Alleged Security Concerns
The final problem that I found with CyberGhost is an alleged security concern that has popped up since early 2016.
While there has been a significant amount of controversy surrounding CyberGhost’s root certificates and the possibility that their “No Logging” policy is not actually upheld, so far, my findings on this topic have been inconclusive.
Most of the issues that have surfaced were quickly resolved or explained away by the CyberGhost team.
While I don’t have any real reasons to suspect CyberGhost of foul play or believe that there have been any breaches in their privacy agreement, there were simply too many allegations to let this particular point slide.
CyberGhost Pricing & Quick Facts
CyberGhost offers a true month-to-month plan for $12.99.month. The best way to save, though, is to commit to one of their long-term options.
Their 3 years package cost is ultra-low: $2.50/month for three-year commitment. This places them among the cheapest options in the marketplace.
- Monthly: $12.99 per month ($155.88 per year)
- 1 Year: $5.99 per month ($71.88 per year)
- 3 Years: $2.75 per month ($99 every 3 years)
They also offer a wide array of payment methods. You get the standard debit and credit options, PayPal, and BitPay, and cash, too.
While this might be a bit extreme for most users, this feature can come in handy for users who are concerned about the anonymity of their transaction. (For example, individuals purchasing CyberGhost in a country with censorship laws and VPN restrictions.)
CyberGhost’s money-back guarantee is pretty self-explanatory, too.
You have 45 days after signup to terminate and get your money back if you choose plans longer than a year, and 14 days if you choose the monthly option. It’s a “no questions asked” policy for all their products. So we love that they stand behind what they’re selling.
They’ll even stick to this when your “ISP is blocking VPN connections,” for example. So it’s not even their fault that the VPN isn’t working for you. They’ll still provide the refund.
You can get a refund by going through CyberGhost.com (if that’s where your purchase was made).
Otherwise, go back to the individual reseller if you used one of them (like Digital River/Shareit). Understandably, they don’t have any control over reseller transactions, so they should be able to help you directly. You might just want to clarify if they’re matching CyberGhost’s “no questions asked,” or if they have their own refund policy that overrides it.
- No logging: Yes.
- Ease of the VPN software: Singing up and using the app is fairly simple and straightforward.
- Hidden fees & clauses: None.
- Upsells: No upsells.
- Instant access after payment: Yes.
- DNS leaks: None.
- Jurisdiction: Romania.
- Protocols: OpenVPN, IPSec, PPTP & L2TP.
- Kill-switch: Yes.
Do I Recommend CyberGhost?
To be honest, we weren’t as high on this service just a few months ago. But it seems that in the past few months, CyberGhost has turned things around.
They responded to constructive feedback and have completely turned some aspects around. The live chat and customer service experience we had was like night and day from before.
CyberGhost was always a solid VPN choice. It’s strict no-logging policy and Romanian jurisdiction keep your information safe and secure. If provides all of the essential functions of a VPN with a great user experience.
Plus, it’s a leak-free system that works with Netflix, TOR, and torrenting services.
Upping their connections to seven simultaneous devices was a breath of fresh air, too.
There are a few question marks around their historical performance. Some users have had negative experiences. There might be some alleged security concerns.
P.S. I’m always interested in user-reviews so if you’ve used CyberGhost before, leave a review! Let us know if you’re experience matched ours.
Add your own review:
36 user reviews for CyberGhost
CyberGhost (I'll probably renew unless they do something lame!)
I bought the 3 year subscription for $99 on my smartphone and then had an issue with it crashing once I installed it on my new PC, the CyberGhost support team responded quickly with sincere concern and help resolve the issue promptly. I've had no other issues when using this vpn and for the moderate amount of streaming and downloading I do it works great. I'm glad to hear that you are standing behind them as well. Hearing that they uphold an uncompromising "no logging policy" is great news! It's very straightforward and easy to use. I'll probably renew unless they do something lame! 😁
Got a copyright infringement notice from my US ISP while using CyberGhost
I've used quite a few VPNs over the years--several free ones before paying for Private Internet Access, ExpressVPN, TunnelBear, and now CyberGhost. I don't like that I'm paying for 100 mbps internet connection but with an active, paid-for VPN my speed suffers terribly. With CyberGhost while ethernet connected with no other devices draining bandwidth in my house, my speed (measured on speedtest.net) is between 15 and 40 mbps. When I turn off CyberGhost and re-do the test, I get around 80-90 mbps. That's abysmal. Customer support has never, ever been able to help with this.
Just as frustrating, CyberGhost often disconnects. It doesn't matter which server I connect to or how many times I uninstall the software and reinstall the latest version. I've even scrubbed my computer and reinstall a fresh operating system before downloading the confirmed latest version of CyberGhost. To no avail. Worse, when I contact customer service, their reply is mechanical and vague--as if they haven't read my email. They won't address the specific problems. I'll let them know I've already un-/reinstalled... They'll send me an email asking me to ... you guessed it, uninstall then reinstall. Grrrr
But the most egregious problem was getting a scary copyright infringement letter from my ISP in my mailbox. I'd been using CyberGhost religiously with the active kill-switch on one of their torrenting servers. I walked away from my computer and returned about 30 minutes later to find CyberGhost OFF but the internet active, disclosing all my internet traffic. I was furious.
When I contacted CyberGhost about the above breach, they just glibly told me to connect to a torrenting server. It's as if they hadn't even read my email. And given the seriousness of the breach and that preventing this is precisely why so many of us pay for a VPN subscription, I'd expect CyberGhost's agents to be far more sober and diligent in trying to understand and prevent recurrences of the problems (plural--internet kill-switch did NOT work, the torrenting server failed, and my ISP says they saw my traffic). But after a week of back-and-forth emails that went absolutely nowhere, I'm left looking for a new VPN.
If you're OK risking your ISP or worse seeing your traffic you assume is private thanks to your VPN, then CyberGhost might be for you. But just a single error in disclosed traffic could cost you tens of thousands of dollars--far more than a VPN subscription. If it happens to you, don't expect CyberGhost to care.
Fraudulent advertising, poor service (if it works at all), and non-existent "customer service".
DO NOT BELIEVE THEIR CLAIM THAT THIS WORKS ON CHROME OS! Do not believe that they offer anything remotely resembling “customer service”! Do not believe that they will refund your money, even after you get them to admit that their promotional claims are bogus! (They refused my refund, claiming that it “works on other devices”, even though acknowledging that it won’t work on MY device and despite their patently false claim that it will.) Annoying to use, slow to operate, but - primarily - these are just not people that you want to do business with.
If been a member since 2011/12ish always loved this service. Very discreet and well paired with a few other tricks, beautiful.
Very good support
I find CyberGhost VPN very trustworthy because I have, not a few times, discovered that a program has not been allowed to launch before CyberGhost VPN was ready and running. Furthermore the service team is absolutely great. I recommended a change in the GUI and 3 days later the change was launched in an update of the GUI. Their support is always helpful no matter the size of the problem.
Connection: I have used CyberGhost VPN for a couple of years now and the connection has only shut down 2 or 3 times. I find it very stable.
Speed: The speed of the connection is fairly good. I often run into speed problems on my own 100/100 Mbps.
Excellent for Streaming and Torrenting, but...
I have had no problems to speak of. I have six devices connected. The iOS on my iPad was the easiest to install and does not block or complain. It seems to be the most reliable. On Ubuntu 18.04 LTS, if you are not an above average user on command line instructions, installing and configuring may prove difficult. Two issues here. One, as long as your network is wired, you can have OpenVPN start CyberGhost on system startup. If you do it on Wi-Fi, it will fail due to the many connection options for networks Wi-Fi has. On Windows, the setup is straight forward, but there is a virtual TAP-V9 adapter which can get in your way. Deleting the network adapter will solve this until the OS re-installs it. All of my games will play except one. Elite Dangerous will not play over VPN. In my case, I use port forwarding on a static IP address. The port forward does not seem to work on a VPN assigned address. There is also an issue with MTU and the value of 1500, which my router supports, but VPN does not. It may be the fact that CyberGhost uses UDP for better bandwidth. I tried TCP and Elite still would not connect, showing 0 for MTU and a failed connection. Overall I would Recommend CyberGhost to anyone wanting secure and private browsing and communications.
[CyberGhost 7] Great privacy, features works fine
Student in cybersecurity here. I did not performed an extensive benchmarking on CyberGhost, but all the features I used worked perfectly:
- Crawling the dark net: perfect VPN, because of the high encryption standards and the absence of log files.
- Torrenting and streaming: Germany is one of the country with the most law firms listening to torrent and streaming traffic so as to locate people who torrent illegal material. Well, I'll let you guess the end of the story from now on 🙂
- Netflix: The VPN is not detected by Netflix, which I think is a very valuable feature. The speed is pretty great, I always watched shows in 1080p without any problems.
Great ease of use on win10
Download and installation was extremely easy and straightforward. Customization to access the nearest vpn server is very intuitive and easy to use. The speedtest performed using a number of applications was for the most part satisfactory but 10-25% slower compared to test with vpn OFF. Considering the work being done by cyberghost and the security it provides it is pretty impressive. The big question is the amount of resources it requires on different platforms to produce similar results. I would like to test it on another platform such as tv box running generic android OS. Thank you for providing the free trial.
There was lag, but once I found another VPN server in LA, the connection was far more consistent. I am considering purchasing your product, but have the technical know-how to find my own free version. Your product nonetheless provides simplicity for an easy price...
We will meet again 🙂
It's really awesome most of the time. My only real issue with it is it seems to be unstable as far as keeping a connection going. I am no expert, but I would suggest that if possible it should work so as if for some reason the server it is connected to fails it can jump to another with the as close to the same parameters as possible. For example, if I'm using a Germany streaming server for Netflix, it could maybe jump to another server optimized for Netflix, in Germany, if possible.
I know this might be way more complicated to achieve than I'm making it sound, but I just thought I'd throw it out there, as a thought. Anyhow, keep the great work!
Has it's moments but generally okay
Overall does the job, but can be a bit annoying to use sometimes. Not terribly good speeds either which is a bit sad when you've got fast net. I don't use it all the time because of this. I would recommend if you only use it part of the time, otherwise maybe get something faster. I might try other services myself.
Version 7 has issues... so does their customer service.
For the first few months using CyberGhost, I was happy and the only issue that I encountered was billing (I was double billed), which was corrected within 24 hours. Fast forward to a few weeks ago, when they released the update to version 7 (I was previously on CyberGhost Pro v6). Since the update, I have had a number of issues, including killswitch function not working (VPN connection lost, traffic still being sent), no ability to connect to specific servers automatically at startup (which requires manually selecting/starting a connection every time) and connectivity/speed issues.
While the second two issues are minor... the killswitch function is a BIG DEAL. After repeated support ticket requests and following all instructions for uninstall, reinstall, etc, it still exhibits the same behavior. So after two weeks of either being told by support that the killswitch function is automatic (and doesn't have a setting) or that it's a user error, I requested a refund (pro-rated for the balance of my one-year subscription)... not the entire amount, just what I will not be able to use. No dice.
Do yourself a favor and AVOID CyberGhost. They are OK (at best) for speed, but their terrible support more than negates any benefits.
Also, to put this into perspective, I am not a novice and this review isn't just about not receiving a refund... it is a direct result of the lack of support after having an issue that exposed my traffic (which is what I paid them to avoid).
Beat Censorship And Dictatorism
I have had my personal choice and enjoyment censored more and more by my service provider until I chose to use CyberGhost, it has worked perfect and brought me back to banned sites that are labelled inappropriate by narrow minded boring do gooders, Hitler and Goebbels tried to dictate and censor peoples personal choice, they lost, join the CyberGhost community and be free.
As my rating states, CyberGhost offers special NoSpy Servers for certain countries that I won't say online for privacy reasons. Their service is top notch, offering various VPN engines like OpenVPN, etc., TCP/UDP protocols and more tweaks in the advanced options menu. CyberGhost VPN is great when you want to hide your online traffic like torrents and when you're at unsecured Wi-Fi hotspots. I also recommend using a VPN for secured access points including your own home wired ethernet (wired) connection because who knows who is watching your activity, especially Windows 10 which is notoriously known to monitor you and is cloud based (there are ways to disable Win10 spying features I will not get into that now). OpenVPN using TCP seems the best reliable setting for any VPN, and do your own research first before making any changes to CyberGhost settings, I and CyberGhost will not be held responsible for any negative effects... JK
Anyway, CyberGhost is totally fantastically terrifically a GOOD VPN to consider buying a subscription!
May Be Too New To Comment
Yes, as the title said, I may be too new to comment, but I can say the so far it's been fine! Although when it comes to speed I do see some lags at times but they're not that frequent and very brief, but what can one expect when connecting to servers in other countries thousands of miles away from your home. However depending on future performance and usage I will definitely will re-edit or resubmit another review.
Cyber Ghost vs Others
I've used many VPNs on different operating systems. Here, I see Mac users are complaining that it doesn't work well and people have issues with software. I find Hide Me VPN brilliant when it comes to using on MacBook. Best VPN is not about how many servers it offers or how fast it is. Lot of pros and cons goes into VPN service before calling it best, ok or worse.
Hide Me VPN offers an easy to use software for mac users. It has servers in 34 countries so you can always choose country that suits your choice, speed and accuracy. It has many p2p countries so torrenting is fast.
Other than easy to use software that Hide Me VPN offers, and speed, the best thing about Hide Me is that it has strictly no logs policy so you are assured that your information is safe.
The support is awesome so you can always stay connected and get help in setting up to setup on any custom requests.
Adequate connection speed, stable connection, out of fourteen-eye surveillance
Although reading some review saying that the connection speed of CG is somehow slower, but I found it is adequate in speed when using it in a south-east asian country, so it is okay for me. And the connection is stable, I have used its pro version for few days already with more than 12-hours connection everyday and never experienced a disconnection. And the observed load of its server is not high, only 66% for US and Canada servers in the peak hours for internet connection in these regions. For the asian servers, the load number doesn't exceed 40. Moreover, its romanian based existence assures the users with highly reliable level of staying away from the surveillance of big countries in the world, which is the exact want of vpn users so I think the belowed claims regarding the server names doesn't really do a harm to vpn users. I will remain my high rating for CG given that no changes in Romania's political status or areas regarding internet surveillance occurs.
Not a good Choice
I ran the paid service of Cyberghost for 3 weeks and paid $113.50 American for a 2 year service. What they don't tell and inform you is that they have been picked up by the stations in the UK and there service that you paid for, does not work that you will not be able to access into them, then when you ask for your refund of the money they tell you that you will get, the moment you tell them you want a refund, they deactivate your services and you wait. There is a service that is called VPN Pro that you can download for free with the crack that does everything that Cyberghost tells you they do for free.
Reviewing Them Isn't The Same As The Hell You Go Through With An Account
Cyberghost isn't the worst service in the world, as long as you don't require customer support or begin to experience a level of service that is undesirable. Trust me, if the latter is the case, you're in big, big trouble and will wind up extremely unhappy.
I recently began to experience a degradation in their service. I was having no problem with my internet connection in any other way at all, have decades of computer experience along with a healthy amount of time using Cyberghost, and it was clear to me the problem was on Cyberghost's end. Their servers had become significantly more crowded and I began to experience frequent disconnects and slower speeds. Tried their twitter help, but got little in the way of answers. At least none that made much sense. Tried their support email, and that's where things went from bad to worse.
I'd take up a good deal of space here relating the entire story, so I'll try to cut to the chase. Cyberghost said it would be too "tedious" to troubleshoot the difficulty, and without asking If I found it acceptable, gave a credit of ONLY 2 months when there was over a year left on my already paid for agreement. They then cancelled my service. When I heard that this was their idea of a resolution for degraded service, I wrote to them immediately telling them their solution was not acceptable and they should not extend the refund they proposed, and continue the service. THEY WENT AHEAD AND DID IT ANYWAY, despite my repeatedly telling them not to do so. For me there was no point, (and it was a little to sweet for Cyberghost) to decide on their own to take away a year of service already paid for and agreed to, for some paltry credit. That may have made sense to Cyberghost but it will never make sense to any customer in the entire world. It was just plain nonsense, a company choosing to rip you off.
I'll do what I can to fight with them regarding their actions. But I warn anyone considering their VN service, these are guys that will have no apprehension about giving you a hard time and taking your money. This was a disgusting experience. Unless you're in Romania and can fight with them directly, I'd strongly advise never to use their service unless you want a good deal of aggravation trying to get their attention and reasonableness from another country.
Decent protection and price, horrible speeds
This VPN should be avoided if you use your connection for anything beyond light streaming, email and social media. I like how they work on many concerns and the security/privacy offered, but the speeds are scarier than a ghost as after multiple tests I averaged 2Mbps out of my 100Mbps. I live in the USA and the fastest server for me was in Canada.
After 2 weeks not really happy with it
It worked ok for the first 3 days, but now when activated download speeds go down about 99%...Last non vpn speedtest I ran was about 107Mpbs, when set to torrenting mode it drops to 1.04Mbps and 0.2 Up. Webpages won't load, it pretty much like going to dial-up. Torrent downloads are around 4-11kB and take days to week vs minutes to hours. I will cancel it since I am still in the trail period.
Dont mind the negitive reviews they are just mad because it is not free you know those guys that want free things in life and not work but wounder why they are broke. Anyways I have been on cyberghost for over 4 months and i love it. I dont get a whole lot of popups and they do block sights that track your history but the real meat is at its outside the 14 eyes and 5 eyes. The goverment should not put its nose in its citizens business, Also the co founder of cyberghost even states he strongly believes to live your life without the C.I.A breathing down our necks.
Perfect solution for unrestricted internet access
The full version is amazing, with a multitude of options of protections to choose from. The lite (free) version is still as functional but less than half of the option are available, with waiting times frequently above 5 minutes to connect with no choice of server. This is by no means a deal breaker but perhaps giving free users and option to choose between at least a couple of servers would make them see the benefit of paying for the option of choosing 1 out of the 2000+ servers that CyberGhost has. Overall its one of the best VPN's out there and most anonymous.
Great Speed, Performance. Yet, the MacOS has an Issues.
Thank You, Brad, for such an awesome detailed review about CyberGhost, please accept my thanks and gratitude, for amazing reviews at thebestvpn.com. TheBestVPN.com Comparison Chart is something like a holy book to me, I go forth and back to consult any VPN I want to read about, it has been a great source of information to me whenever I want to be a confident in my choices regards any VPN services.
Upon your recommendation and other reviewers regard CyberGhost, I have decided to give them a try for a month and test everything about this VPN using it through my iMac, Windows 10, iPhoneX. The Reasons I picked them up, I found it useful to have many servers across the globe. which helps you make pick the server that less busy.
My Internet Speed 102Mbps UL and 22 DL, With CG VPN On, from the Middle East to UK (my favorable servers), My speed is around 88% from my original speed, which is great to me, another excellent point about them, they have Streaming features, and I stream Australian catch up TV a lot, and all the website they never detect me being overseas (I love this Part).
The hardest part being in the Middle East, especially UAE, is that ISP they look all the free video and voice over IP. When all your friends around the world FaceTime each other, and you drop from their list because it's hard to communicate with you due to that fact that your ISP block your iPhone Facetime Apps. So!, CyberGhost comes to fix your problem with many servers around the globe, you have friends in the UK, then connect to UK and FaceTime them, they won't notice that you are overseas. As well connecting to Auzzie Servers, to facetime your friends.
CyberGhost Application Works like a charm on Windows, iPhone, iPad; But one downside in that list. CyberGhost Application has a problem on my iMac (MacOS 10.13.6) which it doesn't seem to want to connect, it takes a long time to connect, and if it connects, there is no internet, and so disconnect automatically and try to reconnect.
Customer Services have this speedy respond with all the different solution to fix the problem, they are excellent in their answers, but the problem still exists.
Unfortunately, I'm not a big fan of OpenVPN, I have always find IKEv2 better for my need in my iMac, and CyberGhost they do don't have this option available as an option for manual setup. Anyhow, This is the only little tiny issue about the iMac, otherwise, CyberGhost is still awesome.
Terrible on Mac OS
CyberGhost is absolutely terrible on Mac OS. It has only a subset of the "features" that are available for the Windows platform, and the "kill switch" they advertise while torrenting (when you can even find one that actually allows torrenting - this is for the PAID version - not free...) simply DOES NOT WORK (as of Mac OS 10.13.4).
They very clearly test their software infrequently on this platform and updates are glacially slow to arrive. I'm using Nord VPN now, and so far it's performing as expected. If you are on a Mac you there are certainly better choices (PIA, Nord).
I’ve used Cyberghost for several years now and find it to be extremely stable. It is certainly “fast enough” and it has never let me down. It simply runs in the background and does it’s thing; like good software should.
For reliability, I would rate this as rubbish.
It is very slow to connect.
I have the same internet supplier and the same router since installing this s/w but it keeps reporting “unrecognised connection” and “no internet access”. Even when I have used Settings to inform it of the network, it drops the setting, again claiming it is an “unrecognized network”. Many times it refuses to connect to a site and yet as soon as I close CyberGhost (CG), it connects absolutely perfectly. I agree with you about the support. Although I have had replies it is superficial, suggests it is not the fault of the s/w or flippant. “Download and install again” was one suggestion. The online ‘manual’ is not too bad, but does, like many others, tend to assume a certain level of knowledge and capability already. For the naive user, it would be confusing.
For some weeks now (late April 2018), it cannot connect to BBC TV programmes. I think it may be a wider problem than just CG. You may be able to investigate that.
avoid cyberghost at all cost!
Hello, I’ve premium account and the Android app doesn’t work for me at all for over a week and over mobile data only. I’ve tried all mobile operators in uk, different devices, uninstalled it on and off several times, reset network settings several times, and the same messages comes up all the time which says that the app cannot connect. Tech support keep repeating the same every day, and every day they are saying that they will make an escalation and they never do. That’s in my opinion is hilarious as these people just copy paste some sentences from somewhere and aren’t bothered to help at all. So please AVOID CYBERGHOST if you value your privacy on the go and over mobile data as it just not going to work, help will never come, nor you will be provided with solutions or when the problem it should be fixed. Best
Currently locked in on a renewable 2.75 per month plan (99 dollars per 3 years) so pretty good price. Easy to use on my iphone and good instructions to setup on linux. I guess my customer service needs were not as demanding as some but I contacted CG a few times to ask questions (via email) and to be honest they responded in a very timely fashion and the people I interacted with were very helpful so one of the biggest negatives reported I just have to disagree with.
After a few months of use on a laptop and smartphone I have nothing negative to say (hence the 100 as how can you penalize someone when they have fulfilled all expectations) perhaps my expectations are lower than some but unless new information comes to light I will have no reason to change from Cyberghost!
I have been using Cyberghost for the last 2 year. Like many of us, I was happy to have a secure IP address, I thought. However, to find out years later that most of their DNS servers show in clear their host name, for example: Cyberghost IP address related to frankfurt-ns01.cyberghostvpn.com and so forth. Therefore, we cannot say that Cyberghost is completely anonymous. For that reason, I would not recommend it.
Their customer support is rather so-so and do not provide answers adequately, nor the right information on line, when it comes to technical issues in regards to Linux, routers etc.
customer service is little unresponsive
I used Cyberghost for several years. I first used the free service, then I upgraded so that I could use the service on all of my devices. I used it on my android phone, iPad, laptop and iPod touch. It worked pretty well. I felt the speeds were good and I didn’t have any leaks. There were plenty of servers to choose from in a variety of locations. I had few problems. I felt their customer service was responsive every time I contacted them, which was only a couple of times.
I did ultimately switch because of a better price at a different company but would not be opposed to switching back if they had a good offer.
Got a free subscription last Christmas
I’ve been an avid user of Netflix for a while now and last Christmas I got a year long premium subscription for CyberGhost so that I could access all of its catalogue. As someone who has never used VPN before it was very easy to setup and choose a country. The program runs in the background and doesn’t slow down my connection. I’ve probably used it for at least two hours every evening and it always worked flawlessly.
But I’m not sure if I’m going to renew my subscription on my own. It’s practical, but I don’t see a need for myself to use it for another year. A year long subscription is €4,99 per month and thus super cheap, but I think nowadays switching to a browser extension is more practical if you don’t use the VPN service on a daily basis.
Bought two year plan.. not satisfied
I bought a two-year plan for CyberGhost. The Pricing is great and the features are one of the best I’ve used. I have had a few problems with their Windows client though.
About once a week my entire network stops working and I have to uninstall their software to be able to get it to work again. This is really a pain in the butt. I can then reinstall it and my network continues to work.
Since they don’t make it easy to download their windows client, make sure you save your download.
Additionally, for some reason when you start up their UI, it launches a webpage in your default browser to authenticate instead of authenticating through it’s own app. This process takes about 60 seconds and fails probably 30% of the time at which point you have to enter your username and password directly, with no option to save it.
All in all, if they would make the Windows client much more stable and user-friendly, this would be the best of the best, but with their current issues I could only give it 2/5 stars.
I have been using CyberGhost VPN for about 8 months. It has plenty of options that fit my needs. The price is right at $5 a month and it makes me feel better knowing my online activities are anonymous when I want them to be. I can be selective when I use it to protect my browsing or torrent downloading.
Can I say torrent here? Scary. Anyway, I have had very few crashes or really any problems with this service. It works great when I want it to and doesn’t bother me at all when I’m not looking to be anonymous.
Cyberghost seems iffy to me
Jurisdiction: a lot of what they do is supplied by M247 including their DNS – a UK (5-eyes / echelon) based company (info gained from leak tests, IP info).
So, I wouldn’t recommend them to anyone, also because they seem to use the same IPs for their free service which means you get to share IP addresses that have been abused and flagged all over the place. Mainly this means the occasional forum won’t let you post and you get hit much harder by google’s new annoying captcha systems, sometimes even just on a basic search, occasionally a webpage will even refuse to display.
And torrents go slow and web pages get stuck not loading for too many seconds – same websites are instant without VPN. And the longer you’re connected, the slower it seems to go, even have trouble watching youtube at 720p and above at times.
Like a Ghost: Should REMAIN Invisible...
As someone who works on the computer, I’ve tested quite a few VPN services. Out of them all, Cyberghost has been the most memorable — and for all the wrong reasons. While Cyberghost offers you the option to pay for its services, you can use it for free, which is the version I will be covering. The immediate thing you will notice about Cyberghost is its booting time. It’s slow to start. VERY slow. Once you finally get into the panel (which is fairly easy to use) and click to connect, you have to wait in a queue. Sometimes the queue can be an upwards of 5000 people! Even then, you have a limited time to use the service each session before having to re-enter the queue.
I suggest you STAY AWAY from this software unless you’re willing to pay for it. And trust me, it isn’t that cheap.