Brad Smith

In this TunnelBear review, I’ll do a quick background check on their company, read their logging policy, try their app and do a speed test.

Tunnelbear reviewTunnelBear is a Toronto, Canada VPN provider that prides itself on simplicity and ease-of-use.

But is truly as TheNextWeb.com described it,

The easiest VPN programs I’ve ever used… well worth upgrading to the paid version.

That’s quite a compliment. A bold claim.

Can they possibly live up to the hype?

In this review, we’ll provide a list of their available server locations and apps. Then we’ll get into the technical stuff with a complete rundown of which protocols are available and what encryption methods they use. Before finally providing a rundown of their support options, pricing, and a setup walkthrough.

TunnelBear Review – Table of Contents

  1. Background info on Tunnelbear
  2. TunnelBear protocols
  3. TunnelBear Pros
  4. TunnelBear Cons (including speed test)
  5. TunnelBear Pricing
  6. Do I recommend TunnelBear?

Background information on TunnelBear

Protocols: OpenVPN, IPSec
Encryption: AES 256-bit
Logging Policy: No Logging
Locations: 20+ Countries, 350 Servers
Servers: Live Chat (24/7)
Apps: Win, Mac, Android, iOS
Cost: $4.99/mo
Official Website: www.TunnelBear.com

TunnelBear currently provides access to servers in over 20 different countries.

North America is well represented in all three countries (the U.S., Canada, and Mexico) and South America pops up with a location in Brazil.

There’s a boatload in Europe (the U.K., Ireland, Germany, Spain, France, Italy, the Netherlands, Sweden, Denmark, Norway, and Switzerland), with servers in India, Hong Kong, and Singapore, too.

TunnelBearVPN Locations

TunnelBear provides apps for all major devices and operating systems, including Windows, Mac, Android, iOS and browser extensions (so that you don’t need to download a VPN client). They support up to five device connections across one account.

While there’s no money back guarantee, they do offer a completely free plan that provides access for up to 500MB of data. You can even gain an extra 1GB by tweeting about them.

Last but not least, TunnelBear also offers a kill switch (of sorts) with Vigilant Mode that will block any and all unsecured traffic if a connection is dropped.

TunnelBear uses OpenVPN & IPSec protocol

Some of the largest sites on the internet are now pushing customers to use ‘two-factor authentication’ when attempting to login.

That means in addition to having the username and password to connect over a browser, you’ll also be sent a text message with a time-sensitive message or passcode that also needs to be entered (prior to gaining full account access).

Why the extra work?

In an eye-opening documentary, one man dares two hackers to “do their worst”. So that’s exactly what they did!

And you wouldn’t believe how easy it is to gain insight on your personal life.

For example, hackers will look for your wedding website (like The Knot) for information on your family members names, the schools you attended, and more. They’ll even cross reference other privacy-intrusive sites like Facebook to confirm this info.

Then they’ll take those answers to fool the ‘security questions’ used by many websites, like “What is your mother’s maiden name?” and “What is your high school mascot?”.

So many times these people don’t even need to brute-force their way into your accounts. The passwords are practically spoon-fed to them!

Two-factor authentication that requires a passcode to sent to your mobile is one way to circumvent this problem.

TunnelBear uses OpenVPN on PC, Mac, and Android devices (or IPSec on iOS) to establish a secure ‘handshake’ connection between your devices and their servers. This encryption will help you “unwittingly connect to an attacker who is impersonating a TunnelBear server” so that “you should feel safe and snug knowing you’re in a (strongly encrypted) bear hug”.

Here’s my TunnelBear review findings: pros and cons

 

Pros of Using TunnelBear

#1. Strong Encryption (AES 256-bit)

TunnelBear defaults to the best-in-class AES 256-bit encryption method used by government agencies and security professionals around the world. For example, it’s the “first (and only) publicly accessible cipher approved by the United States National Security Agency (NSA) for top secret information”.

AES is a relatively new encryption method officially unveiled in 2001, but its roots actually date back a few centuries.

A ‘cipher’ contains instructions for how to read the information that’s encrypted, which is then protected by a ‘key’ required to gain access.

AES’ “256-bit” refers to the number of combinations you’d have to string together in order to gain access. It’s actually 2256, which means a gigantic number that, in theory, is almost un-crack-able. (Which is a new word we’re going to now trademark.)

While today’s supercomputers can crack other protocols like PPTP in less than a day. It’s impossible for any of them to crunch this insane amount of data.

 

#2. No Logging (That’s GOOD!)

VPN’s provide privacy to users. That’s why you sign up in the first place.

However, how ‘private’ are you in reality?

Sometimes, not very. As a few HideMyAss customers found out the hard way when the U.S. government came around with court orders.

One Phoenix resident, for example, was indicted and thrown in jail for hacking several well-known sites. Despite using a VPN at the time!  Turns out, they kept enough of a paper trail to be able to connect his individual actions to the larger crimes.

Some VPN providers will log or record the actions of their users for several reasons. Most legitimate paid ones might still keep logs on when people log in or out in order to monitor their server usage and improve performance. Some free, not-so-legit VPN providers will log data in order to sell your personal information to the highest bidder.

Fortunately “TunnelBear does NOT log any activity of users connected to our service. Period,” according to their Privacy Policy.

 

#3. Very User-Friendly App for Win, Mac, iOs and Android

Using a TunnelBear is very simple and easy experience. Here’s what I did to set everything up (I’ll also show you screenshots of the actual application).

When I first signed up with them, I was redirected to this page: Instant Download

TB Instant Download

Right when you log in, TunnelBear will automatically begin to download. The client will instantly pick up on what device you’re using so you don’t even have to think.

The installer file is rather small, for Windows it was less than 20MB which is relatively small for VPNs.

TunnelBear Login Form

TunnelBear Setup

Next, you’ll need to verify your email address associated with your account.  (Kinda a hassle but security is their main concern after all.)

TunnelBear Email Verification

The TunnelBear confirmation email will look something like this. Click Verify my account and you will be taken to this page:

TunnelBearVPN Account Confirmed

Now my account is confirmed and ready to use!

But first, you’ll have to go back to the VPN window.

(This is starting to sound like a crazy scavenger hunt, huh?! I promise you’re nearly there and will be on a secure VPN connection in a few more seconds.)

When you get back to this screen, click the Continue button below.

TunnelBearVPN Email Confirmation Form

And the VPN client should change screens to display a few available server locations on a map:

TunnelBearVPN Server Locations

Connecting is very simple. Just click the gray switch where it says Off and the client will begin connecting you to the closest server to start with.

TunnelBearVPN Server List

If you want to choose which country you connect to, click Auto and a drop-down menu will appear with all the different countries you can choose from. Once you choose a country, click the On/Off button to On and TunnelBear will begin to connect!

TunnelBear VPN Map

This is what TunnelBear looks like when it’s connected. Green means you’re all good!

 

Cons of Using TunnelBear

#1. Slow Download/Upload Speed

In order to make our reviews accurate, we ran our TunnelBear (paid account) connection through a speed test to get a quick gauge on performance.

Sadly, the results weren’t that good.

Our 100 Mbps connection (using Tunnelbear EU servers) was only 52.26 Mbps. We tried it multiple times to see if it’s temporary, but we never managed to get a better speed than this.

Now when you compare that speed and their pricing to some of their biggest rivals (SaferVPN and PIA), you’ll see that there are cheaper options with a better speed.

Tunnelbear download speed

US Server (New York)
  • Ping: 120ms
  • Download: 33.38 Mbps
  • Upload: 15.04 Mbps
EU Server (Amsterdam)
  • Ping: 39ms
  • Download: 52.26 Mbps
  • Upload: 27.20 Mbps

Asia Server (Hong Kong)

  • Ping: 345ms
  • Download: 7.54 Mbps
  • Upload: 2.63 Mbps
UK Server (London)
  • Ping: 44ms
  • Download: 50.10 Mbps
  • Upload: 48.36 Mbps

Re speed test: Always take such speed tests with a grain of salt as they simply rely on too many variables. However, since we’ve tested 30+ VPN services so far, we have an average that we can compare to other VPNs.

 

#2. Customer Support (ticket system, no phone, no live chat)

TunnelBear offers help desk support through Salesforce Desk.com.

Unfortunately, it looks like they don’t offer support through either live chat or phone (so it might take a few hours to get feedback and support).

We also took a look through their social accounts to see if those can substitute for a faster, easier way to get help.

Unfortunately, instead of offering to assist in basic problems they will simply try to re-route you to their support ticketing system.

Here’s one example:

TunnelBearVPN Twitter Feedback 1

And another so you know we’re not lying:

TunnelBearVPN Twitter Feedback 2

 

TunnelBear Pricing Options 

TunnelBear offers a free plan that’s restricted to 500MB of data each month.

If you need more than that, though, they also offer an unlimited data option that can be paid either monthly or annually. Here’s the breakdown.

TunnelBear Pricing Options

A) The “Little” Plan

  • Free
  • 500MB of free data every month

B) The “Giant” Plan

  • $7.99/month
  • $95.88 for 12 months
  • Unlimited data
  • Pay monthly

C) The “Grizzly” Plan (recommended for first time users)

  • $3.33/month
  • $39.99 for 12 months
  • Unlimited data, pay yearly

If you’re to take the plunge and give their free option a shot, here’s how you can get up-and-running in only a few minutes.

 

Review Conclusion: Do I recommend TunnelBear?

TunnelBear prides itself on simplicity and ease of use. Those things are true. Their user interface (both on the website and inside the client) is extremely intuitive and hassle-free.

They also throw in a free plan to try out initially, with paid upgrades that aren’t among the most expensive we’ve seen either.

But at the end of the day, the free plan is a little too restricting to be used permanently. The support options are limited, so you probably won’t see fast response times.

And speaking of slow, our speed tests weren’t anything to write home about.

If you’re just looking for an easy-to-use VPN to protect yourself while sitting in a local coffee shop, it’s a fine choice.

However, if you’re trying to bypass certain country restrictions, or plan on doing any heavy downloading and streaming, you might want to look elsewhere.

TunnelBear Pros:
  • They have a FREE plan
  • Very user-friendly
  • Connects swiftly to different servers
TunnelBear Cons:
  • Their free plan is too slow for serious usage.
  • They’re too slow for serious usage.

P.S. If you’ve used TunnelBear, please consider leaving a review below. Thanks!

Add TunnelBear Review

19 user reviews for Tunnelbear

Joseph Newman

7/10 October 18, 2017

Great for low-usage users

Tunnelbear has always been mixed for me, I’ve had issues in the past with login’s bugging, but now after updates, in my opinion, it’s one of the best free VPNs. The 500MB montly allowance is a good number, and if you happen to have higher than normal usage, you can do some of the things it advertises such as “Tweet for 1GB”, which is relatively straight forward, and allows you to get more data to use. Perfect for me, and works well on iOS11, quite a surprise really considering how many apps and other VPNs don’t seem to function properly on the new iOS.

I’d recommend it, if you’re looking for a good free VPN.

Ondřej S.

9/10 October 8, 2017

I’ve been using Tunnelbear for a year now. When I can’t access some website, because it is blocked in my country, Tunnelbear always has my back. Great free service and even better paid VPN. It’s fast, easy to set up and has nice user interface. Tunnelbear is better than all other VPNs I’ve tried.

E.

8/10 October 5, 2017

Good and free

Pro’s:
– Good and easy setup
– unlimited use period
– a good free package
– suitable for gaming on restricted networks (payed version)

Cons:
– only 500mb data included in the free package
– does not work very well when using the free package and being on certain networks that restrict the use of vpn’s
– does not circumvent vpn block on certain networks

Tunnelbear VPN is good if you want a fast and secure vpn with an option to use it for free, but with limited data. When using it as a standard user with no technical background this software is good since it comes preinstalled with good default settings, only thing you have to to is select a country and you can start using it. I have not used the payed version, but I know from other users it’s good.

Only downside is that on certain school networks (like mine) connecting is very slow or does not work at all. This is primarily a problem in the free package. This is not a vpn that prompts you with too much ads or limits the use time.

Jim

3/10 August 23, 2017

Got a problem you need to have ignored?

I use TunnelBear on two desktop’s and one mobile cell phone. While it may be true that ‘TB’ can be easy to use, it’s also true, questions go unanswered. This has occurred each time I sent in a ticket, sorry too many to count. A quick example! Send them a ticket, you next recieve a remote reply stating your ticket will be addressed in 24-48 hrs. You may then, if at all, get another message, they need more info, please resend ticket with more info. So around and around this can go until most people, like myself, just give up. The one and only time I was able to converse with them (no phone calls) the tech had not even bothered to look at any of my messages they had repeatedly asked me to send. This tech then gave me some ‘a very good idea’. He informed me most of my answers could be found online!?! At the end of our typing session he stated my ticket would be sent on up to a ‘TIER TWO TUNNELBEAR TECH’. Again , yet ANOTHER MESSAGE, which I ignored, ASKING ME FOR MORE INFO, AHHHHH Never again…

Warren van Niekerk

1/10 August 15, 2017

Its crap - don't bother

Very slow connecting. Frequent disconnects and their proxy server is already on a number of blacklists on sites you would want to visit.

Machinista

5/10 June 26, 2017

Not bad except the android app

I hope that TunnelBear will finally upgrade their Android app because the current one is so slow and heavy and causing battery drain that I had to uninstall it. I liked the bells and whistles of the Bear but in the long run it becomes unusable. I switched to the lightweight SecurityKISS. It’s not so pretty but my battery holds much longer.

Goldilocks

9/10 June 18, 2017

Paid TB=Great

I”ve been using the paid version of TB for about 6 mos. The great UI was the main attraction, but the reliable connections are what keep me with this service.

Aditya

10/10 June 15, 2017

VPN for Novices

I tried using Tunnelbear after seeing the sponsorship of LTT videos as I was after a simple VPN for my parents to use.

Was delighted to see the simple to use interface, and a wide range of server locations, even for the free accounts.

Didn’t notice a huge drop in speeds accessing website whilst using the VPN, but it takes a few minutes to change the server connection from one location to another.

Applications for PC, Mac, android, and iPhone are very simple with one click operation to enable and disable VPN services.

After the best part of a year using Tunnelbear, I haven’t had any issues and would recommend for anyone that wants a simple to use VPN service.

Mahboob Alam

9.5/10 June 13, 2017

is There Any Hassle Free VPN to Use? Yes! Here You Go!

Here’s my pros:

 

  • – To fast connection creation
  • – Simple and secure
  • – Just one click connection establishment
  • – Free data when you sign up
  • – Premium service is not too costly
  • – Referral service
  • – Option to earn free data

* What I’ve faced in some other VPNs that sometimes their connection gets broken and you again have to reconnect to the VPN. Yes, I’ve faced it and it is too much irritating that when you are gaming or browsing privately and you again have to connect to the VPN. In TunnelBear, I won’t say that I never faced the cut down connection but it’s very rare…

akram khan

8/10 June 12, 2017

Tunnel bear is really ok

Since last year I had to download a VPN Software, because I work with websites that are accessible only in the US. Therefore I decided to get a VPN from Google’s PlayStore and I found OperaVPN and many other VPNs until I stumbled upon TunnelBear, which allows you to choose the country you want to access from. It has been really amazing for me. I love it.

Sagar

10/10 June 9, 2017

Best VPN ever

It’s the best VPN app I have ever used. It’s damn simple and easy to use with a user friendly interface.

Anonymous Guy

6/10 June 5, 2017

Free = Not good. Paid = OK

Just wanted to chime and tell you that TunnelBear is a solid product, but only if you opt in for their paid version. Their free version is a bit clunky and not meant for daily usage. If you’re traveling – sure, go ahead and use it. Probably does the trick and you’ll be able to use it for Netflix.

However, if you need decent speed like me (daily user), you most likely need to use their paid version.

Just my thoughts…

Tim

1/10 2 May, 2017

Too slow

I used this VPN for some months and then the connection was unbelievably slow. It takes a minute to download 1mb file.

I used free version.

Luke Martin

8/10 1 May, 2017

TunnelBear is Good

When I first use Tunnelbear Free (Software & Android App), it has an interesting UI that you will see which country you are located along with the bear, once you chose a country for the VPN connection, the bear digs on you country’s ground then will pop out to a pipe much like Super Mario.

Once connected, it is stable and you don’t need to worry if you got disconnected, it can reconnect to the same country or reconnect to other VPN Server. Overall, Tunnelbear is easy to use, great UI and generous for the 500MB data(Free Account) especially if you are going to tweet it for the first time, they’ll give you an additional 1GB data.

Albert Anino

4/10 28 April, 2017

Needs improvement

TunnelBear was good for me for only 1 day.

It just stops, I don’t know – perhaps I’ve just reached the limit.

Now I’ve just uninstalled the app because it’s not working anymore. I guess that’s what you get for “free” version, ha.

Abishek

5/10 27 April, 2017

Mixed feelings about this software

The things I love about tunnelbear vpn is the amount of countries you can choose when using a paid account. It’s pretty fast, too.
The negative part of this app is sometimes it just hangs and I have to force stop and restart it to use again.

It’d be a solid product (but it crashes too often).

Michael

7/10 April 25, 2017

TunnelBear looks cool, although it's not the best out there.

I liked the UI of TunnelBear, therefore I used them for a while, until my mate told me to try out another service provider. I tried that one out and understood that it’s faster than TunnelBear.

I can’t say bad things about TunnelBear, since it didn’t disappoint me, but there are better providers out there. Right now I’m using PIA for all of my devices. (An android phone, a Macbook, an iPad and my sons PC).

Fred

3/10 April 1, 2017

Free version is pointless

Their free service is a joke. Unless you go paid, you can’t expect any decent download speeds.

Phil

8/10 March 11, 2017

TunnelBear is decent

I’ve used TunnelBear for the past 6 months. Mainly due to being a heavy Wi-Fi users (we all know the concerns of Wi-Fi, right).

Well, till date I don’t have anything to complain about. The $3.33 option is pretty decent, though I sometimes miss the ability to download bigger files (it’s just a bit slow).