Brad Smith

This is my VPNSecure review. Although I had read good things about this service provider, I tried to be as unbiased as possible. I analysed their speed, logging policy and more.

VPNSecure was founded in 2010 in Australia by VPNSecure Pty Ltd (AU).

So they’ve been around for at least seven years now.

VPNSecure.me pushes the claim that they collect no user logs right on their homepage.

But is there something lurking beneath the surface of their privacy policy that says otherwise?

In this VPNSecure review, I will uncover whether or not the service is as secure and private as it claims to be.

I’ll also be outlining the pros and cons of this VPN to give you a final, definitive recommendation (or not).

But before we dive into pros and cons, here’s some background about VPNSecure.me.

 

VPNSecure Background

One of the first things I noticed when visiting the VPNSecure website was the live chat support that automatically appeared.

Here’s what the home page for this VPN looks like:

VPNSecure review + homepage

It’s easy to use, showcases the features of the VPN, and looks very professional.

Here’s what VPNSecure.me says about themselves on their site:

It doesn’t matter where you live in the world we have a VPN server location close to you, with a presence in 48 countries and counting. We have you covered! Access all locations and switch servers any time you like!

That sounds great on the surface.

Unfortunately, you can’t always trust what companies say about themselves on the homepage. So before signing up and paying for the service, I did a little digging around online.

Across the web, the chatter around VPNSecure is pretty mixed.

Some users claim that they can’t access certain sites, for example. Common sites blocked included the BBC iplayer website and Netflix.

I tested Netflix for myself, personally, in the pros and cons below. Keep reading to see if they recognized I was using VPNSecure or not.

VPNSecure is an Australian-based company. And unfortunately, they’re among the most regulated countries in the world.

For example, some other VPN services are hosted in places like the Caribbean or even Switzerland.

So as a general rule, those governments don’t impose as many restrictions on each company. They have more freedom in choosing what gets recorded, logged, or turned over to the authorities.

Let’s take a look now at the some of the features offered by VPNSecure.

 

Compatibility and Features Review

VPNSecure provides multiple protocols, WiFi security, and more.

compatibility and features

This VPN supports the following devices and operating systems:

  • PC
  • Mac
  • iOS
  • Android
  • Linux

VPNSecure is also compatible with DD-WRT and Tomato routers.

This VPN  works on an unlimited number of devices simultaneously, which is a huge advantage of this service.

Many other VPNs I’ve reviewed will try to cap you at a certain point. For example, they might only let you connect to three devices with your plan.

Another one makes you pay based on the devices you want to connect. So even connecting a few in your house or office will start to add up quickly.

VPNSecure provides 69 servers in 48 countries. That’s like the lower-middle range when you compare it to the other VPN services.

ExpressVPN, for instance, has thousands of servers in most major cities and countries around the globe.

VPNSecure also offers a kill switch, so your information and privacy will be protected if anything ever happens to your connection while using this VPN.

This feature is critical if you live (or are visiting) a country with strict censorship laws. A bad public WiFi connection could put you in jeopardy by revealing all of your personal information within seconds.

Kill switches prevent that from happening by giving you a handy Plan B.

But how much is it going to set you back? Here’s what VPNSecure’s pricing and plans look like.

 

VPNSecure Cost and Plan Options

VPNSecure offers a 15-day money-back guarantee right out of the gate.

That’s about the middle of the pack from what I’ve seen. Some VPNs offer only 7 days, while others go up to a full 30.

Otherwise, their paid plans come in one-month, six-month, and 12-month options.

Each package is identical as far as features and total servers offered. So the pricing difference just depends on how long you want to prepay.

The one-month package is $9.95 per month.

This comes out to $119.40 per year (if you never upgrade).

That’s steep, so use this plan to try out the service before committing. You can pay for a month or two and then upgrade to the annual plan to get the big discount.

The six-month package is $8.30 per month.

Altogether, this second option is $99.60. You’ll save nearly $20 if you choose this plan over the monthly one in the long run.

The 12-month package is $6.66 per month.

This plan comes out to be $79.92, which is a total saving of $39.48.

The 12-month plan is clearly the best value. If you know you want to use VPNSecure in the long run, be sure to go with this plan over any other options.

Here’s how the company’s pricing plans look on their site:

VPNsecure.me pricing and plans

And they also offer two more advanced packages if you’re looking for a PPTP or HTTP Proxy plan.

The PPTP one month plan is $7.95 per month.  While the HHTP Proxy plan is $4.95 per month.

These plans both include access to all servers, PPTP, anonymous access, and no logging.

PPTP and HTTP Proxy plans

However, a word of caution.

I would not recommend you going for these advanced options unless you know what you’re doing.

PPTP, for example, is not secure. It’s outdated and behind-the-times when it comes to encryption. So people have been able to hack it today within just an hour or two.

When in doubt, stick with an OpenVPN connection, instead.

Payment options for all plans include:

  • Perfect Money
  • Bitcoin
  • PayPal
  • Credit Card
  • Payza
  • Cashu

payment options

Now that we’ve gone over features and pricing of VPNSecure, let’s talk about the pros and cons of the service.

 

VPNSecure Pros

This VPN offers some top-notch features, especially when it comes to their security.

Here’s a quick overview of what VPNSecure does well.


1. Good Security & Privacy

Security and privacy are the first things I look at when considering any VPN that I’m going to trust with my data.

VPNSecure’s privacy features are top of the line.

Is it Well Encrypted?

VPNSecure offers three different kinds of encryption:

  • AES-256
  • AES-128
  • DES-CBC

encryption types

AES encryption is top-of-the-line. You can also upgrade or downgrade depending on what your objectives are or where you’re located.

For example, both AES-128 and 256 are extremely secure. But the latter adds an extra layer of protection that makes it even harder to crack, while the former is a little faster.

Brute-force attacks are among the most common because they’re so easy to pull off. Look, they even have a hacking tutorial on Udemy about it!

A dictionary attack is one perfect example. All it does is literally just go through all the letters of the alphabet to try and guess your passwords.

Once it reaches the end, it adds two digits (like “AA,” “AB,” etc.). There’s almost no skill required in something like this. You just need a simple program to run it for you.

However, AES-256 is basically impenetrable. There’s no known security breaches or successful hacks, so you can rest assured that your data will be safe behind its secure encryption.

VPNSecure also offers DNS Leak Protection, UDP Leak Protection, and IPv6 Leak Protection.

Is Torrenting Allowed?

Torrenting is allowed with this VPN on 90% of servers.

It’s blocked on the following servers: UK 1, UK 2, and US 10.

Torrenting with a VPN might sound like overkill. After all, they do provide similar services.

However, using them together does make a lot of sense when you think about it.

Torrents are primarily used for downloading content quickly. But they don’t always pack the same level of security.

So even though your private information might stay private, you’re not necessarily protected against evil actors out there.

Logging Policy

VPNSecure claims over and over again on their site that they have a very strict no-logging policy.

no logging policy

Unfortunately, I’ve been tricked by this bold claim before.

And sure enough, when you dig through the boring privacy policy, the company claims that it has the right to monitor you if they believe you are using the site illegally.

Also, no logging only applies to the following kinds of data, according to VPNSecure.me’s website:

  • IP Address NOT logged
  • Connection timestamp NOT logged
  • Disconnect timestamp NOT logged
  • Bandwidth used NOT logged
  • DNS Requests NOT logged

The company also keeps your email address, username, and password, but insists that your password is encrypted using AES 2048 bit encryption.

So in most cases, you should be fine. Just be aware that there might be someone still watching out there.

 

2. Usability of The App Is Good

I was surprised at how simple VPNSecure was to download and use.

On the VPNSecure website, just select the device you’re looking to install the service on, and you’ll be ready to download.

choosing a device

Once you’ve downloaded the software, you’ll be prompted to log in.

From there, you’ll see a nice user interface that looks something like this:

connection confirmation

If you disconnect, the banner will show that you are no longer connected at the top of the screen. You can also search for a server using the search bar.

disconnection banner

At the bottom of the screen, your IP address, current location, and membership type are listed.

The usability of this service is not difficult or complicated at all, and the search bar adds a nice touch.

Overall, I’d give it an 8/10 for usability. Pretty good for beginners or VPN-newbs.

 

3. Solid Customer Support

VPNSecure uses live chat for customer support.

If you remember, it was one of the first things you see when visiting their site.

So I decided to put them to the test.

Another VPN I reviewed had a “live” chat option that was anything but. It took them hours and hours to finally give me a response.

Thankfully, VPNSecure was more on top of it.

Once you’re on the site, a live support chat automatically appears that you can minimize.

live chat support

Here’s the question I sent in:

question via live chat

I was almost immediately met with a response.

customer support instant response

Nick was helpful, fast, and friendly. I don’t even think I had to wait a full 30 seconds to receive his reply.

Live chat can usually either be a hit or miss, because many companies use bots or take forever to respond.

Not this VPN.

Overall, the quality of VPNSecure customer service was extraordinary.

 

4. Their Cost Stars from $6.66/mo

The pricing plans for VPNSecure are fairly simple to navigate through.

The basic plan with the best value is $6.66 per month, and advanced plans are even cheaper than that.

Considering that you can access this VPN from as many devices as you want for this price, I would definitely say that it’s worth the cost.

There are a few others out there, like PIA, that will give you a better long-term discount if you’re willing to prepay.

However, most of those will have some limitations on the number of devices you use. So you might hit a cap at a certain point and have to get additional accounts.

 

VPNSecure Cons

I was pretty pleased with most of what VPNSecure had to offer.

But there were a few issues I had when digging below the surface.

Here’s a quick recap of all the cons to watch out for when using their service.


1. VPNSecure is Slower Than Average

Every single VPN will boast about their connection speeds.

But the truth isn’t always as clear.

VPNSecure, too, boasts about its fast connection speeds. So I was eager to test out how fast they really are.

I ran speed tests on servers in the US, Netherlands, and Hong Kong to verify everything.

Here are the results of my speed tests:

US Server

  • Ping: 117 ms
  • Download: 27.18 Mbps
  • Upload: 24.50 Mbps

VPNSecure download and upload speed

Netherlands Server

  • Ping: 37 ms
  • Download: 53.62 Mbps
  • Upload: 45.50 Mbps

VPNSecure speed from EU

Hong Kong Server

  • Ping: 429 ms
  • Download: 1.74 Mbps
  • Upload: 1.49 Mbps

VPNSecure speed in hongkong

The Netherlands speeds were pretty good. However, the US ones were pretty slow, and the Hong Kong one was abysmal.

To be honest, I almost thought something was wrong on that last test or that I made a mistake initially. It seemed too slow to be accurate.

This kind of inconsistency would be frustrating for most users, so I can’t call connection speeds a perk.

 

2. VPNSecure does not work on Netflix…

Netflix has been cracking down on VPN services over the past few years.

They’ve been aggressively going after new VPN services and coming up with new ways to identify if people are using them to bypass geo-restrictions.

And that’s incredibly frustrating for most users. You pay good money to legally stream content. However, because of some random location licensing issues, you’re effectively blocked from getting all of your money’s worth.

So Netflix access is usually at the top of my list.

I used VPNSecure to log in to a server out of Mexico and decided to put it to the test.

Initially, everything looked great. The new shows popped up almost instantly.

Netflix streaming using VPN

But when I tried to play them, Netflix knew I was using a VPN and denied me the access to stream any video.

streaming error on VPNsecure

Obviously, this is a huge letdown. It seems like Netflix has been able to bring down another VPN service.

 

Do I Recommend VPNSecure?

Yes and no.

VPNSecure does offer some nice additional features and packages, like a kill switch and tons of different leak protections.

I love that you can choose your encryption and customize each plan to suit your needs. Plus, the security and privacy are great.

Pricing is well worth it because you can connect as many devices as you want to this VPN. That makes it effectively a little cheaper than other comparable alternatives out there.

I was most pleased with their fast, friendly customer service. It was one of the best experiences I had.

However, there were a few downsides, unfortunately.

Connection speeds were inconsistent. They ranged from good to average to awful.

I would love to see some more servers offered by VPNSecure, as well as a simpler privacy policy.

And it also didn’t work with Netflix, either.

Overall, VPNSecure gets a 76/100. Not terrible by any stretch. However, they’re not in the top three I’d recommend, either.

You should check out ExpressVPN, Private Internet Access, or CyberGhost first.

Have you used VPNSecure? If so, help us by leaving a comment below 🙂

Leave your own VPNSecure Review

1 user review for VPNSecure

Graham

7/10 October 12, 2017

Good VPN, but app could be better

I don’t know about others, but I’ve found this VPN quite good, actually. Here’s what I like about it:

  • Somewhat affordable (when you buy 12 months)
  • Connects smoothly
  • Doesn’t throttle your connection much

However, the only thing that bothers me is that the app sometimes crashes. So when I launch the app on a daily basis, 1 time out 10 it crashes. I’ve addressed this question to their support as well and received some help. They promised to investigate this further, but I’m still facing this issue. Hence the reason I didn’t rate it 10/10.