Despite the fact that they’ve been in business twice as long as most of their competitors, StrongVPN is still a relatively unknown company.
This fact, in and of itself, should be enough to make most potential customers pause.
After all, if a company has been practicing their craft and optimizing their product for longer than their competition, you would expect that product to be twice as good, right?
Well, as you are about to find out, this isn’t always the case.
Although StrongVPN has significantly improved their services since the last time I reviewed them, there are still several outstanding issues that may or may not preclude you from joining their customer base.
To help you make an informed and data-driven decision, I’ll be reviewing StrongVPN in great detail, going over everything from their speed to customer service to unique features and compatibility in an attempt to answer the question –
“Is StrongVPN really that Strong?”.
|TUNNELING PROTOCOLS:||OpenVPN & Others|
|LOG FILES:||No Logging|
|LOCATIONS:||26 Countries 688 Servers|
|SUPPORT:||Ticket Support System|
|EASE OF USE:||Needs Improvement|
Background & Features
Founded in 2005 under the umbrella of Strong Technology LLC., Strong VPN is headquartered in one of the oldest (and coolest) locations for a U.S.-based tech company, Lake Tahoe.
This placid and quaint little town on the border of Nevada and California is perhaps the last place that you would expect to find a bustling VPN startup.
However, the team at StrongVPN. have been slinging PCs, dial-up internet, and VPN servers from their scenic headquarters for more than 20 years.
With 688 servers spread across 26 countries StrongVPN’s server base isn’t the biggest that I’ve ever seen but it should provide you with plenty of options (although, as you will see later, this isn’t really the case).
Their services are compatible with most major devices including Windows, Mac, iOS, Android, and Google Chrome. They also provide their customers with an extensive help center where they can find detailed instructions for setting up StrongVPN with a home router. The VPN is also compatible with TOR if you want that extra protection.
StrongVPN allows their customers to connect using all major protocols including OpenVPN, PPTP, L2TP, IKEv2, and SSTP.
They have also built-in kill-switch app.
Finally, the VPN allows for 12 simultaneous connections.
So far, things are looking pretty good.
But let’s dive deeper into the pros and cons of StrongVPN to see if their service lives up to its name.
Pros of Using StrongVPN
1. Works with Netflix (For Now)
Netflix has been cracking down on VPNs, proxies, and unblockers with an intensity that has both startled and enraged their international community.
Despite the public outcries and complaints, Netflix has remained adamant about the ban and they’ve even taken steps to strengthen their software’s security in hopes that they can eliminate all possible unblocker loop-holes.
Since 2016, their IT department has defeated the efforts of some of the strongest and most renowned VPN companies on the market.
Taking these facts into consideration, I had foolishly assumed that my efforts to stream Netflix using StrongVPN’s services would result in this…
After all, the last time I reviewed StrongVPN, they were one of the worst VPNs that I had ever reviewed.
So it came as a shock when I was not only able to stream Netflix from a U.S. based server, but I was able to do so without any real buffer time or delay.
Considering how many other VPNs have been unable to restore Netflix compatibility, this is a huge selling point for StrongVPN.
2. Quick, Helpful Customer Service
It’s not often that I am able to include customer service under the “Pros” section of a VPN review.
Especially when I’m reviewing a VPN provider that doesn’t offer live support for their customers.
However, I am pleased to say that StrongVPN hits the nail on the head with regards to their customer support.
While reviewing their services, I decided to submit an (admittedly) made up support ticket at around 4:25 p.m.
I returned to my regularly scheduled browsing and assumed that I wouldn’t receive a response until I checked my email the next morning.
I was surprised when I opened my inbox about half an hour later and found the following message.
While I didn’t suffer through any “customer service worthy” issues while reviewing StrongVPN, I was impressed by the rapid response time and professionalism displayed by their support team.
To ensure the accuracy of this review, I scoured the web for other third-party reviews and customer complaints surrounding their support team and, surprisingly, came up dry.
Well done StrongVPN… well done indeed.
3. Strong AES-256 Encryption and StrongDNS
That’s the number of United States citizens who were affected by the Equifax breach, one of the largest security breaches in the history of cyber terrorism.
At this very moment, your social security number, driver’s license number, name, home address, phone number and more might be in the hands of the Equifax hackers, making you vulnerable to identity theft and fraud. (If you are concerned that your personal data might be affected, you can click here to learn what to do.)
While it’s still unclear exactly how the hackers breached the systems, we do know that they exploited a flaw in a tool called Apache Strut which is used by a wide variety of government organizations and large corporations, including Equifax.
Beyond the sheer volume of people who were affected, what makes this hack so concerning is that a cybersecurity arm of the U.S. Department of Homeland Security, US-CERT, “Identified and Disclosed” the flaw in March, of 2017.
This means that the security team behind Apache Struts had almost four months to resolve the issue and while they allegedly took measures to fix the flaw and mitigate the security risk, their efforts were insufficient at best.
The fallout from these hacks still remains to be seen, however, individuals worldwide are beginning to understand just how real the threat of cyberterrorism is and as such, they are beginning to take measures to optimize their online security and “Hacker Proof” their lives.
One of the most important measures that anyone can take to improve their online privacy is (obviously) to purchase and use a VPN.
However, not all VPNs are made equally and many of them have serious security flaws that all but ruin the service.
Luckily, StrongVPN uses one of the most advanced (albeit common) encryption standards in known existence.
Known as the Advanced Encryption Standard or AES, StrongVPN employs the same encryption used by the CIA, FBI, and NSA.
This means that you can sleep easy knowing that your personal data is protected. Even if you go to a public Wi-Fi network you are safe and your IP address is completely hidden.
4. No Logs Policy
Something that I’ve always found ironic about the VPN industry is that certain VPN companies actually make your online browsing less secure.
Even though they promote a “No Logs” policy on their website, if you read the fine print, you will quickly realize that many VPNs (especially free VPNs) not only log your information and activity, but they then turn around and sell it to third parties and affiliates.
With issues like this becoming more and more prevalent, it’s more important than ever before that you fully understand a VPN’s logging policy before making a purchase.
Luckily for StrongVPN, their logging policy passes with flying colors.
And unfortunately, it’s time to talk about the elephants in the corner.
Cons of Using StrongVPN
1. Very Slow on Most Servers
Since I last reviewed StrongVPN, the company has almost quadrupled the speeds provided by many of their servers.
So the fact that I still included their server speeds in the “Cons” section of this review should tell you something about how atrociously slow they used to be.
To StrongVPN’s credit, they have improved their speeds tremendously.
Almost to the point where their VPN is actually usable for everyday activities.
However, considering the steep price (which we will touch on in a minute) and their sparse selection of features, things are just too slow for me.
US Server (New York)
- Ping: 57ms
- Download: 38.96 Mbps
- Upload: 5.00 Mbps
- Ping: 132ms
- Download: 9.78 Mbps
- Upload: 3.18 Mbps
Asia Server (Hong Kong)
- Ping: 245 ms
- Download: 20.10 Mbps
- Upload: 2.35 Mbps
- Ping: 122ms
- Download: 35.47 Mbps
- Upload: 4.63 Mbps
As always take such speed tests with a grain of salt as they simply rely on too many variables. However, since we’ve tested 78+ VPN services so far, we have an average that we can compare to other VPNs.
They do offer unlimited bandwidth which means they will not slow you down when you torrent, but that doesn’t help much when StrongVPN is sometimes even slower than a proxy.
2. Very Outdated User-Interface
I’m a sucker for nostalgia.
Nothing will make me grin quicker than a killer 90’s song or a working model of a Window 98 era PC.
However, there are plenty of times in my life where I don’t want to experience nostalgia in any way, shape, or form, and one of those times happens to be when I’m trying to protect my personal data.
Sadly, StrongVPN’s user interface looks and performs like something out of the early 2000’s.
The layout and design aren’t exactly intuitive, and things don’t get much better when you scroll over to the (hard to find) advanced settings.
I found StrongVPN’s UI to be extremely frustrating and, even as a seasoned VPN user, I struggled to find and change the settings I wanted.
Although it might not be the worst interface I’ve ever encountered, the team over at StrongVPN would certainly benefit from bringing their software’s design into the 21st century.
3. Overpriced for the Services Provided
This is the part of the review where StrongVPN could have saved themselves.
Sure, their speeds are pretty lackadaisical and their user interface looks like something from Windows ’98, however, when you consider the fact that they provide high-quality customer service, Netflix compatibility, and a zero logs policy, all of their weaknesses could be overlooked for the right price.
Unfortunately, for StrongVPN, the price is not right.
Here’s how it all breaks down.
Monthly: $10 or $120 per year
At the end of the day, StrongVPN is a budget VPN that tries to get away with charging premium VPN pricing
All of which are among our 5 most highly rated VPNs!
In fact, StrongVPN is only $1 per month cheaper than our top-rated service of 2018, ExpressVPN, which offers speeds that are 3X faster than StrongVPN’s and dozens of additional features.
So, as Happy Gilmore once said, “The price is wrong”.
Luckily you can use multiple payment methods to buy StrongVPN, such as PayPal, Credit Cards and even Bitcoin for anonymous payments.
4. U.S. Jurisdiction Might Dissuade Some Customers
Ever since Edward Snowden leaked countless documents revealing just how much information the U.S. government tracks and stores, many privacy advocates have become cautious of using a VPN service located in any of the “Five Eyes” countries.
Although this is a valid concern that should be taken into consideration when deciding which VPN client you will use, StrongVPN’s strict logging policy should help you rest easy at night….
We will only comply with all valid subpoena request that follow the letter of the law. We cannot provide information that we do not have. StrongVPN will not participate with any request that is unconstitutional.
However, as we’ve seen with HotSpot Shield and other VPNs throughout the years, there are no guarantees, and when it comes to personal security, I always prefer to hedge my bets.
5. You Have to Play “Server Roulette”
One of the biggest problems that I found with StrongVPN’s service is that using their VPN is tantamount to playing Russian Roulette.
What do I mean by this?
Well, unlike every other VPN on the marketplace, they assign servers at random (I’m assuming this is done to preserve their budget) meaning that their clients are basically playing the lottery every time they connect a device.
One month you might have outstanding service that is up to par with StrongVPN’s competition.
The next month, the server you’ve been assigned might be so atrocious you can’t even download a simple Word Document (no, I’m not exaggerating).
There is no consistency with their service or the servers to which you get assigned making StrongVPN an (almost) literal crapshoot.
Do I Recommend StrongVPN?
I’ve got to applaud the team over at StrongVPN.
Since the last time that I reviewed their services, they have improved their speeds, strengthened their customer service, and increased their money back guarantee from 7 to 30 days.
This are some big improvements.
However… It’s still not enough to earn my endorsement.
StrongVPN has a lot going for it with its Netflix compatibility, quick customer support team, and no logging policy.
But considering the outrageous price tag, slow speeds, and frustrating interface, I simply cannot give StrongVPN my seal of approval.
Leave your own review
Have you ever used StrongVPN before? If so, what was your experience like? I’m always interested to hear what other enthusiasts have to say about the VPNs that I review! Let me know below.
11 user reviews for StrongVPN
Will use again
Used it for 4 years in Europe while stationed with the military. Worked great everyday. Used it for Hulu (gave some problems); Netflix (zero problems); AppleTV. Also for Amazon; iTunes; eBay; newegg so I could buy using my US profile and pay in dollars and have shipped to my APO.
I set up my own ddwrt and it ran very well. When something changed and I lost connection (or Hulu blocked them), the customer support got me back up and running within 10 minutes each time. Very very good customer service. I sold the router to an incoming person who still enjoys it today.
Next time I go overseas I am going to buy a new router direct from strongvpn and enjoy the service again. You have two options. Learn the local language and watch their crappy TV or just deal with calling customer service a few times a year to make the small config changes to keep the streaming flowing.
We are working for the US military who forced us overseas; living on US land (overseas military base), we want our US TV! Thanks to VPN companies we can get enjoy a bit of home that companies like Hulu want to take away while we serve overseas.
I used hidemyass before changing to strongvpn. Both work equally fine but the customer service of strongvpn is superior.
When the entire point of a VPN is to have your traffic made private, having (seemingly) random disconnects that expose your traffic means you get a zero regardless of any other details of customer support, price, interface, or speed. Too bad I'm required to give a number greater than 0.
Checked with their nearly-useless KB, investigated network, power, memory, other apps. Nothing coincided so set all troubleshooting measures back to the way they were and switched to another provider. Have had zero disconnects across an equivalent period of time.
This review seems to be very outdated or it doesn't represent the truth of StrongVPN. While StrongVPN may not have an awesome user interface, it excels very well in what it does: VPN service and customer support. Their servers are fast enough for me to stream Netflix movies in HD.
As for logging—I trust them. They have zero records of whoever uses the VPN or bandwidth. I watched Netflix >100GB and they don't even care.
My phone stopped connecting for support. My contact with customer service was all email, apparently they don’t use a phone. NONE of the advice fixed the problem. When asked to discontinue my service they said they would in May 2019. Meaning, I get to pay for months of no service. They told me they’ve had trouble with connection. So I get to pay for their trouble. They didn't even use a gun during the hold up.
The app doesn't work..
Didn’t work. Password reset was a chore for something that didn’t work to begin with. Customer support was there but useless.. SPAM email from the company long after I asked for my money back. They said no. Still waiting. I have three VPN’s all work flawlessly. WEIRD.
Works well on Linux
I have set StrongVPN up now for myself on Linux, and for two friends whom both run Windows. It was very easy in both cases.
The windows clients just install and go – with minimal configuration.
The linux installation I decided to use OpenVPN – and their walkthrough instructions on the website were straightforward. I am a very happy Geek. I would recommend it again.
Super reliable and easy to use VPN
I initially had problems with getting Strong VPN to work but after a quick chat with their technical staff they managed to fix the issue in an instant (it was to do with the High Sierra update) and I have not had any problems since.
The reason I chose Strong VPN was because I was looking for a VPN that could connect to Japan – and there (at least to my knowledge) didn’t seem to be many that offered this. I also heard of Strong VPN’s reliability, and this has turned out to be true. I mainly use the VPN to access a popular streaming website to watch country-specific material, and I was initially worried that the videos might take a long time to load or stay super low-res but this has not been the case (and I do not have a particularly strong connection either). I really can’t tell much difference between my internet speeds with and without the VPN. Highly recommended.
Really slow and expensive – I say NO!!!
Bought their software in early this year. My initial goal was to use them for Netflix as I was planning to travel abroad. I requested my money back after 5 days – here’s why:
1. They don’t work with Netflix
2. My internet speed goes very slow meaning when I’m connected to StrongVPN servers I’m unable to check Facebook or just browse around. Every click takes seconds to load.
The only thing I liked about the StrongVPN was their usability and user experience. But that doesn’t matter much when the VPN is slow and unreliable.
2/10 from me.
app not working
This does not work for me, I’m not able to use the service on my phone. I followed the tutorial, no matter what I do, it just doesn’t work for me. Very disappointing!
Should be renamed to WeakVPN
StrongVPN is one of the worst tools that I’ve ever had the pleasure to deal with. Firstly, I didn’t like the UX of the software. It was slow and it was annoying. I used it for a while and at one point I couldn’t connect to a server in ASIA, that tilted me and I unsubscribed and chose another provider. I’m happy now, not looking back. If I had to rate StrongVPN, I’d give them a solid 2/10.