Brad Smith

ZoogVPN was founded by Zoog Services Ltd. four years ago on the Isle Of Man in the UK.

They claim to be lightning fast, secure, and private. They also claim to work on Netflix.

But almost every single other VPN service we’ve reviewed makes those claims, too.

Does ZoogVPN live up to those claims?

I’m going to answer those questions in this review.

I’m also going to lay out the pros and cons of the service to tell you if it’s easy to use, if ZoogVPN’s customer service is any good, and much more.

But first, let’s provide a little background information on ZoogVPN.

ZoogVPN Background

The ZoogVPN website has a simple, modern design. It immediately inspired confidence.

The site features some high-quality graphics and is very easy to navigate.

ZoogVPN homepage

So far so good!

Here’s what ZoogVPN has to say about themselves:

“The complete fast VPN service comes with easy to use apps, access to US Netflix & BBC iPlayer, no logs, own DNS servers, safe torrent downloads and up to 5 simultaneously connected devices.”

We did a quick search and saw pretty positive reviews across the board. Most were pleased about the strong speeds.

But how accurate is this information? Are the speeds really that great? And how do they compare to other VPNs on the market?

Customer reviews are great. But the only way you can trust a service is by actually using it yourself.

That’s why we signed up for a paid account, set up the VPN client, and tested the speeds of three different servers for ourselves.

Let’s dive into the details now based on our real, paid experience.

What Does ZoogVPN Offer? + Compatibility

Right off the bat, ZoogVPN provides unlimited bandwidth and server switches.

Other notable features include no logging and public wifi security.

ZoogVPN features and benefits

The VPN service also supports these devices and operating services:

  • PC
  • Mac
  • iPhone
  • iPad
  • Android
  • Linux
  • Blackberry
  • Chromebook
  • Routers

ZoogVPN works on up to five devices simultaneously. However, setting it up directly on your router would help you bypass this limitation.

ZoogVPN device compatibility (5)
ZoogVPN has 25 servers in 17 countries. That’s pretty low in our experience, to be honest. For example, Trust.Zone has been around for roughly the same time but has over 130 servers across twice as many countries.

Thankfully, ZoogVPN does include many of the major cities in North America, Europe, and Asia.

ZoogVPN server list

I should also mention that ZoogVPN doesn’t appear to offer a kill switch. This kind of puts this service at a disadvantage.

Think of a kill switch like your ultimate failsafe. If something happens to your internet connection, your VPN connection usually drops out, too. That could leave everything you were just doing out in the open for prying eyes to see.

No wonder it’s one of the biggest complaints we’ve seen from other people, too.

ZoogVPN kill switch

ZoogVPN appears to work with DD-WRT and Tomato routers. The company offers a Setup Wizard for routers here.

ZoogVPN router setup wizard

All OpenVPN, L2TP or PPTP work well with ZoogVPN. However, the service does not support flashing routers.

So keep that in mind before moving forward.

Next up, everyone’s favorite topic: actual cons and pros

 

ZoogVPN Pros

ZoogVPN has been on the market for a few years now.

You’d expect them to have a strong service with all of the kinks worked out by now.

So let’s start with what they do well on, first, before taking a look at where they might improve.

1. ZoogVPN encryption is strong enough

Security and privacy are probably the most important factors to look at when selecting a private network. Privacy is the reason you’re using a VPN in the first place.

Is ZoogVPN’s encryption strong?

Well, that depends on the plan you’re using.

Is it Well Encrypted?

ZoogVPN has some industry-standard encryption AES-256 for the paid plans. This is the best of the best.

However, when using the free plan, you only get 128-bit encryption. Technically, it’s still pretty strong. It will cover you in most cases. But it’s not top-of-the-line, either.

If your main reason for choosing a VPN is privacy, be sure not to use the free plan. You get the security you pay for.

Is Torrenting Allowed?

It appears that torrenting is allowed with ZoogVPN. But that may depend on the server you are using.

For example, servers that allow P2P traffic will have a small “P2P” icon next to their server name.

Be sure to select one with this icon if you’re looking to use torrenting.

Logging Policy

ZoogVPN states that they keep no logs.

However, like a ton of other VPN services, that’s not entirely true.

When you check out their privacy policy, you’ll find that they actually collect a ton of user data, such as session records, personal information, and cookies.

However, they claim not to share this information with third parties.

It’s still a bit of a turn off that they claim not to collect data, even though they do.

2. Slightly above average connection speeds

Nearly every VPN service claims to have incredibly fast speeds.

ZoogVPN is no different. So I put them to the test, analyzing download speeds on EU and US servers.

Here are the results of my speed tests

ZoogVPN performance

US Server

  • Ping: 130ms
  • Download: 24.82 Mbps
  • Upload: 25.59 Mbps

EU Server

  • Ping: 38ms
  • Download: 57.99 Mbps
  • Upload: 49.20 Mbps

Asia Server

  • Ping: 223ms
  • Download: 39.52 Mbps
  • Upload: 15.97 Mbps

In the end, they’re not the fastest or the slowest. And their connection speeds seem to depend on a lot on which servers you are using.

3. ZoogVPN is cheap (and they have a free plan)

First, the good news. ZoogVPN offers a free plan. So you can sign up and try out the service without ever seeing a bill.

The bad news is that there are several restrictions.

For example, you’re only able to access three free servers in New York, London, and Amsterdam. You are also only allowed a little over 2 GB of data transfer for free under this plan.

You might hit that threshold pretty quickly if you’re watching movies, downloading media files, and more.

There’s also no guarantee that the speeds will be fast on the free plan. They offer their “Best effort Bandwidth” with a free account.

If you’re ready to take the next step, the company offers a one, six, and twelve-month plans.

All of these packages give you the same exact features. So you get access to every server, unlimited data transfer and bandwidth, five simultaneous connections, and full content access.

The only difference is the term you’d like to prepay and the discount for each.

Here’s a breakdown of the current pricing.

ZoogVPN pricing

The monthly plan $5.99 per month.

This is a 33% discount in comparison to the original price of $8.99 per month. This one is perfect for a VPN user looking to pay month-to-month.

The pricing is decent with this plan, especially since you don’t have to make any commitments to get this low of a price.

Many other month-to-month plans I’ve seen can cost twice as much as this one.

The six month package is $4.99 per month.

This is a 55% discount in comparison to the usual price of 8.99 per month. Overall, you’ll pay $23.94 for access to ZoogVPN for six months. This is a huge savings compared to the first plan.

The one year package was $2.49 per month.

This plan will set you back $29.99. That means you get an extra six months for only a few bucks.

This also ties ZoogVPN for the cheapest VPN service I’ve reviewed.

If you aren’t sure how you feel about ZoogVPN, start out with the one month plan. Then, if you like it, I would recommend boosting your package up to have a full year of access.

You’ll save more of your hard earned cash that way.

Here’s how the company’s pricing plans look on their site currently:

ZoogVPN also offers a 7-day money-back guarantee.

That means you can try out the free plan before paying for service, and still get a full week to decide if it’s right for you.

They also have tons of different payment methods, like PayPal, Visa, and MasterCard.

Unfortunately, I wasn’t able to find any option to pay with Bitcoin on their site.

A few other services will offer that as a privacy alternative. That way, your VPN company won’t have access to the personal information on your credit card or bank account.

Pricing for this VPN seems pretty fair. But how does ZoogVPN perform in comparison to competitors?

Here are the pros and cons of the service.

4. Seven Day Money-Back Guarantee

The longest commitment to a VPN will always get you the cheapest rate. ZoogVPN is no different, here.

However, there’s a problem with this typically.

How do you know if you like their service? How do you know if making a one year commitment is the right decision?

Thankfully, ZoogVPN helps you in two ways.

First, they have a completely free plan. It has limitations, but it’s perfect for trying the service out.

Second, they still offer a money-back guarantee. So you can still get a refund if you have a change of heart after a few days.

 

ZoogVPN Cons

ZoogVPN turns in a decent performance across the board. Especially for such a low price.

However, that doesn’t mean everything is OK.

In fact, there are a few cases where the performance wasn’t good enough in my opinion.

Here’s a quick run down.

1. ZoogVPN software is a bit clumsy..

ZoogVPN is pretty straightforward to download, install, and use. Just select your device, and you’re off.

ZoogVPN device management
ZoogVPN’s usability isn’t the worst I’ve seen by a long shot. However, once you start using the service, you’ll notice some annoying quirks.

Overall, I’d give it a 4/10 for usability. Let me walk you through how the client works so that you don’t run into some of the same questions I had initially.

Start out by creating an account with ZoogVPN and install the service on your device.

Once it’s been downloaded, here’s what it will look like:

ZoogVPN client login

Just enter in your credentials to login.

Then, the main dashboard will appear:

ZoogVPN VPN countries

You’ll see your current IP address, a power button, and a section to select a server at the bottom.

I’ve blurred out the IP address, here, but just select a server from the menu when you’re ready.

ZoogVPN server list
Again, servers with “P2P” next the name will allow for P2P downloads. You can also favorite a server if you wish. Just click on the one you want to connect to.

Then, it will appear at the bottom. Press the power button to connect to it.

You’ll receive a notification that ZoogVPN is connecting you to the server. Once it’s connected, the service will record the duration of time you’re on the server.

ZoogVPN client power button

When navigating away from the first home tab, you can see settings in the second tab.

ZoogVPN protocol options

Here, you can control whether to launch the app when your computer starts and more.

The third tab shows your account information, such as how much longer you have until your account access expires.

ZoogVPN plan settings

The fourth tab just contains basic information about ZoogVPN. The fifth is what you’ll want to click to exit the service.

Just select “OK” to exit.

2. ZoogVPN customer support = No live chat

After logging in on ZoogVPN.com, you can access the support area on the left-hand side of the screen.

ZoogVPN support options

When you click on the “Support” button, you’ll be taken to this area:

ZoogVPN support contact

ZoogVPN uses a ticketing system. Just click “Contact ZoogVPN Support” to submit a ticket.

You’ll be required to provide your name and email, and you can also select the device you’re using, the VPN type, the type of support you need, and the priority of your question.

ZoogVPN client device


Then, type out your question or message. Here’s the one I sent in:

ZoogVPN Netflix

Once you hit send, you’ll receive this message.

ZoogVPN contact form

It’s nice that ZoogVPN gives you a time window to expect to hear back from them.

However, some other VPN services such as NordVPN, offer more advanced customer service options like live chat.

This is huge for customers, because someone is there at all hours of the day to answer any questions you might have and provide support in real time. No matter what time zone you might be located in.

Unfortunately. ZoogVPN isn’t one of them. However, there’s nothing wrong with ticketing systems, either. It works, but it will take a bit longer to receive a response.

As with most kinds of customer support, it’s wise to check out ZoogVPN’s FAQ page to see if your question has already been answered.

3. Although ZoogVPN claims to work with Netflix, I couldn’t verify it

Testing out Netflix is my favorite part of this review process..

Netflix has been cracking down on VPN services lately, so even if a company claims to work with Netflix, their service might not.

For example, ZoogVPN claims on their website to work with Netflix, Hulu, YouTube, and more.

ZoogVPN Netflix options

So do they really?

I headed to my Netflix account on an Italian server to find out.

At first, things were promising. Italian movies started showing up on the menu as soon as I logged in.

ZoogVPN Netflix movies

But when I clicked on one, Netflix knew I was using a VPN.

ZoogVPN Netflix fail

I tried an alternate server from Amsterdam and had the same results.

This is a huge bummer, since some people only use VPNs to use Netflix and access titles from other countries.

4. No “kill-switch” (really?)

I already alluded to this one above. But it’s worth repeating.

Most major VPN services will give you a kill switch just in case. It’s kind of an essential feature in my opinion.

For example, public WiFi connections are notoriously unreliable. You never know if they’re going to work correctly (or who else is on there listening).

However, if they were to drop while browsing on your phone, chances are your cell network would pick it back up.

Except, when that happens, your VPN connection goes down. So you’re left completely exposed.

Simply put: If you’re planning on using a VPN for public WiFi’s while traveling, etc., a kill switch is a must.

 

Do I Recommend ZoogVPN?

Unfortunately, I do not.

ZoogVPN’s encryption is pretty good. You literally can’t beat their pricing.

However, their customer support and connection speeds are average. It doesn’t work on Netflix. And there are some questionable, conflicting information in their Privacy Policy about their logging terms.

When you add all of that up to the fact that they don’t have a kill switch, either, it means there are far better options out there.

Overall, ZoogVPN gets a 62/100. There are much better options out there, so feel free to take a look at our “Best VPN” page for finding the recent top 5 VPNs.

Pros:

  • Available across several devices
  • Affordable pricing
  • Fast speeds
  • Well encrypted
  • Torrenting is allowed

Cons:

  • No live chat
  • No kill switch
  • Could be easier to use
  • P2P not allowed on every server
  • Netflix doesn’t work
  • Contradictory privacy policy
  • Not many servers to pick from

P.S. I’m always interested in user-reviews so if you’ve used ZoogVPN before, don’t hesitate to leave your review below. If your experience matched mine, cool. If it didn’t, that’s fine too!

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