ZoogVPN was founded by Zoog Services Ltd. six years ago on the Isle Of Man in the UK.
They claim to be lightning fast, secure, and private. They also claim to work on Netflix.
But almost every single other VPN service we’ve reviewed makes those claims, too.
Does ZoogVPN live up to those claims?
I’m going to answer those questions in this review.
I’m also going to lay out the pros and cons of the service to tell you if it’s easy to use, if ZoogVPN’s customer service is any good, and much more.
But first, let’s provide a little background information on ZoogVPN.
ZoogVPN Background + Compatibility
The ZoogVPN website has a simple, modern design. It immediately inspired confidence.
The site features some high-quality graphics and is very easy to navigate.
So far so good!
Here’s what ZoogVPN has to say about themselves:
“The complete fast VPN service comes with easy to use apps, access to US Netflix & BBC iPlayer, no logs, own DNS servers, safe torrent downloads and up to 5 simultaneously connected devices.”
We did a quick search and saw pretty positive reviews across the board. Most were pleased about the strong speeds.
But how accurate is this information? Are the speeds really that great? And how do they compare to other VPNs on the market?
Customer reviews are great. But the only way you can trust a service is by actually using it yourself.
That’s why we signed up for a paid account, set up the VPN client, and tested the speeds of three different servers for ourselves.
Right off the bat, ZoogVPN provides unlimited bandwidth and server switches.
Other notable features include no logging and public wifi security.
The VPN service also supports these devices and operating services:
ZoogVPN works on up to five devices simultaneously. However, setting it up directly on your router would help you bypass this limitation and connect even more devices.
ZoogVPN has 38 servers in 23 countries. That’s pretty low in our experience, to be honest. For example, Trust.Zone has been around for roughly the same time but has over 130 servers across twice as many countries.
Thankfully, ZoogVPN does include many of the major cities in North America, Europe, and Asia.
I should also mention that ZoogVPN only offers a kill switch for Mac at the moment. This kind of puts this service at a disadvantage.
Think of a kill switch like your ultimate failsafe. If something happens to your internet connection, your VPN connection usually drops out, too. That could leave everything you were just doing out in the open for prying eyes to see.
No wonder it’s one of the biggest complaints we’ve seen from other people, too.
ZoogVPN appears to work with DD-WRT and Tomato routers. The company offers a Setup Wizard for routers here.
All OpenVPN, L2TP or PPTP work well with ZoogVPN. However, the service does not support flashing routers.
So keep that in mind before moving forward.
Next up, everyone’s favorite topic: actual cons and pros
ZoogVPN Pros +
ZoogVPN has been on the market for a few years now.
You’d expect them to have a strong service with all of the kinks worked out by now.
So let’s start with what they do well on, first, before taking a look at where they might improve.
1. ZoogVPN encryption is strong enough
Security and privacy are probably the most important factors to look at when selecting a private network. Privacy is the reason you’re using a VPN in the first place.
Is ZoogVPN’s encryption strong?
Well, that depends on the plan you’re using.
Is it Well Encrypted?
ZoogVPN has some industry-standard encryption AES-256 for the paid plans. This is the best of the best.
However, when using the free plan, you only get 128-bit encryption. Technically, it’s still pretty strong. It will cover you in most cases. But it’s not top-of-the-line, either.
If your main reason for choosing a VPN is privacy, be sure not to use the free plan. You get the security you pay for.
Is Torrenting Allowed?
It appears that torrenting is allowed with ZoogVPN. But that may depend on the server you are using.
For example, servers that allow P2P traffic will have a small “P2P” icon next to their server name.
Be sure to select one with this icon if you’re looking to use torrenting.
ZoogVPN states that they keep no logs.
However, like a ton of other VPN services, that’s not entirely true.
However, they claim not to share this information with third parties.
It’s still a bit of a turn off that they claim not to collect data, even though they do.
2. Slightly above average connection speeds
Nearly every VPN service claims to have incredibly fast speeds.
ZoogVPN is no different. So I put them to the test, analyzing download speeds on EU and US servers.
Here are the results of my speed tests
- Ping: 130ms
- Download: 24.82 Mbps
- Upload: 25.59 Mbps
- Ping: 38ms
- Download: 57.99 Mbps
- Upload: 49.20 Mbps
- Ping: 223ms
- Download: 39.52 Mbps
- Upload: 15.97 Mbps
In the end, they’re not the fastest or the slowest. And their connection speeds seem to depend on a lot on which servers you are using.
3. ZoogVPN is cheap (and they have a free plan)
First, the good news. ZoogVPN offers a free plan. So you can sign up and try out the service without ever seeing a bill.
The bad news is that there are several restrictions.
For example, you’re only able to access three free servers in New York, London, and Amsterdam. You are also only allowed a little over 2 GB of data transfer for free under this plan.
You might hit that threshold pretty quickly if you’re watching movies, downloading media files, and more.
There’s also no guarantee that the speeds will be fast on the free plan. They offer their “Best effort Bandwidth” with a free account.
If you’re ready to take the next step, the company offers a one, six, and 24 months plans.
All of these packages give you the same exact features. So you get access to every server, unlimited data transfer and bandwidth, five simultaneous connections, and full content access.
The only difference is the term you’d like to prepay and the discount for each.
Here’s a breakdown of the current pricing.
The monthly plan $6.99 per month.
This is a 42% discount in comparison to the original price of $11.99 per month. This one is perfect for a VPN user looking to pay month-to-month.
The pricing is decent with this plan, especially since you don’t have to make any commitments to get this low of a price.
Many other month-to-month plans I’ve seen can cost twice as much as this one.
The six months package is $3.33 per month.
This is a 72% discount in comparison to the usual price of $11.99 per month. Overall, you’ll pay $19.99 for access to ZoogVPN for six months. This is a huge savings compared to the first plan.
The two year package is $1.25 per month.
This plan will set you back $29.99. That means you get an extra twelve months and you even save money compared to the 1 year plan.
This also ties ZoogVPN for the cheapest VPN service I’ve reviewed.
If you aren’t sure how you feel about ZoogVPN, start out with the one month plan. Then, if you like it, I would recommend boosting your package up to have a full year of access.
You’ll save more of your hard earned cash that way.
ZoogVPN also offers a 7-day money-back guarantee.
That means you can try out the free plan before paying for the service and still get a full week to decide if it’s right for you.
They also have tons of different payment methods, like PayPal, Visa, MasterCard, and even Bitcoin.
4. Seven Day Money-Back Guarantee
The longest commitment to a VPN will always get you the cheapest rate. ZoogVPN is no different, here.
However, there’s a problem with this.
How do you know if you like their service? How do you know if making a one-year commitment is the right decision?
Thankfully, ZoogVPN helps you in two ways.
First, they have a completely free plan. It has limitations, but it’s perfect for trying the service out.
Second, they still offer a money-back guarantee. So you can still get a refund if you have a change of heart after a few days.
5. One U.S. server in Chicago worked with Netflix
Testing out Netflix is my favorite part of this review process.
Netflix has been cracking down on VPN services in the last few years. So even if a company claims to work with Netflix, their service might not.
For example, ZoogVPN claims on their website to work with Netflix, Hulu, YouTube, and more.
So let’s find out!
So do they really?
I headed to my Netflix account on an Italian server to find out.
At first, things were promising. Italian movies started showing up on the menu as soon as I logged in.
But when I clicked on one, Netflix knew I was using a VPN.
We repeated that process across the following servers and none of them worked.
- United States: Washington
- United Kingdom
We started to get discouraged.
But then, a U.S. Chicago server saved the day, allowing us to finally start streaming.
- United States: Chicago
Several pages on their site still promote Netflix use. So hopefully they can bring a few more servers back online.
6. Good customer support (and live chat)
After logging in on ZoogVPN.com, you can access the support area on the left-hand side of the screen.
When you click on the “Support” button, you’ll be taken to this area:
ZoogVPN uses a ticketing system. Just click “Contact ZoogVPN Support” to submit a ticket.
You’ll be required to provide your name and email, and you can also select the device you’re using, the VPN type, the type of support you need, and the priority of your question.
Then, type out your question or message. Here’s the one I sent in:
Once you hit send, you’ll receive this message.
It’s nice that ZoogVPN gives you a time window to expect to hear back from them.
As with most kinds of customer support, it’s wise to check out ZoogVPN’s FAQ page to see if your question has already been answered.
Also, the last time I reviewed ZoogVPN, there was no live chat — which resulted in customer support being in the cons section. They have since improved and now offer impressive live chat support. As a result, I’ve moved this to the pros section.
ZoogVPN Cons –
ZoogVPN turns in a decent performance across the board. Especially for such a low price.
However, that doesn’t mean everything is OK.
In fact, there are a few cases where the performance wasn’t good enough in my opinion.
Here’s a quick run down.
1. Their VPN app is a bit clumsy…
ZoogVPN is pretty straightforward to download, install, and use. Just select your device, and you’re off.
ZoogVPN’s usability isn’t the worst I’ve seen by a long shot. However, once you start using the service, you’ll notice some annoying quirks.
Overall, I’d give it a 4/10 for usability. Let me walk you through how the client works so that you don’t run into some of the same questions I had initially.
Start out by creating an account with ZoogVPN and install the service on your device.
Once it’s been downloaded, here’s what it will look like:
Just enter in your credentials to login.
Then, the main dashboard will appear:
You’ll see your current IP address, a power button, and a section to select a server at the bottom.
I’ve blurred out the IP address, here, but just select a server from the menu when you’re ready.
Again, servers with “P2P” next the name will allow for P2P downloads. You can also favorite a server if you wish. Just click on the one you want to connect to.
Then, it will appear at the bottom. Press the power button to connect to it.
You’ll receive a notification that ZoogVPN is connecting you to the server. Once it’s connected, the service will record the duration of time you’re on the server.
When navigating away from the first home tab, you can see settings in the second tab.
Here, you can control whether to launch the app when your computer starts and more.
The third tab shows your account information, such as how much longer you have until your account access expires.
The fourth tab just contains basic information about ZoogVPN. The fifth is what you’ll want to click to exit the service.
Just select “OK” to exit.
2. “Kill-switch” only on Mac (really?)
I already alluded to this one above. But it’s worth repeating.
Most major VPN services will give you a kill switch just in case. It’s kind of an essential feature in my opinion. And it kind of sucks that this key feature is only offered for Mac devices.
For example, public WiFi connections are notoriously unreliable. You never know if they’re going to work correctly (or who else is on there listening).
However, if they were to drop while browsing on your phone, chances are your cell network would pick it back up.
Except, when that happens, your VPN connection goes down. So you’re left completely exposed.
Simply put: If you’re planning on using a VPN for public WiFi’s while traveling, etc., a kill switch is a must.
Do I Recommend ZoogVPN?
Unfortunately, I do not.
ZoogVPN’s encryption is pretty good. You literally can’t beat their pricing. And we got one Netflix server to work.
When you add all of that up to the fact that they only have a kill switch for Mac, either, it means there are far better options out there.
Overall, ZoogVPN gets a 62/100. There are much better options out there, so feel free to take a look at our “Best VPN” page for finding the recent top 5 VPNs.
Add your Zoog VPN Review
P.S. I’m always interested in user-reviews so if you’ve used ZoogVPN before, don’t hesitate to leave your review below. If your experience matched mine, cool. If it didn’t, that’s fine too!
5 user reviews for Zoog VPN review
Jurisdiction - Greece outside 14-eyes
Very good critical review of a VPN service. It's good to see that you guys are being critical (even if it looks too picky sometimes) of every VPN services since the fine detail is what differentiates between service providers in such a competitive market as commercial VPN.
Just wanted to point out that it seems the jurisdiction is not UK like stated in the review but Greece which is nice to know since it's outside 14-eye country. This actually clearly states on their website and also when asking their live chat support has confirmed it. I've been comparing VPN services providers so I've come across this since I need a trustworthy VPN with highest privacy and security offering.
Keep up the great work!
How do I ? What is ? Who?
(My apologies in entering Zoog VPN, but that was the only way to convey my comments which follow)
This review is of THE REVIEWERS (the team at thebestvpn.com). Knowledge has value only if shared!
The >>thebestvpn.com<< website is a gem, pure and simple. It is the model of what all reviewing websites (and all other media as well), should be; informed, empirical, transparent, unbiased, open. Although focused on advising the community of VPN options, this approach is what's needed across the board. Regardless of what VPN choice that you may make after having visited their website, you will have made an informed decision based on your relative assessment of facts, devoid of marketing hype. My hat is off to them, and "May the Force be with Them".
My experience with ZoogVPN is terrible. I bought lifetime plan. Connection speed is super slow (often below 1 Mbps), sometimes it can’t even set the VPN channel up. I strongly suggest to test it before paying your money.
Just to be fare, their app for MacOS has kill-switch feature.
Netflix is back on
As of 23.11.2017, US and UK Netflix is working on ZoogVPN. The have also released new macOS app which is very fast with IKEv2 VPN and has VPN on demand!
So far one of the most affordable VPNs I’ve ever used, with great choice of apps and VPN protocols.
I’m kinda happy with zoogvpn I’m a paying customer. But the customerservice is slow AF.
But I emailed about netflix not working and this is what they responded:
"Latest IP Blockage – Affected Services: US Netflix, Amazon
Thanks for your email. It appears there has been a new wave of aggressive VPN blocking from the ever hungry big corporations of Netflix and Amazon and their backers. As a result our IP pool dedicated for US Netflix and Amazon unblocking has been included on that list.
We appreciate that this has caused a huge inconvenience for you – our loyal customer and we’re doing all that is in our power to resolve this issue at the earliest.
However, the reality is that the pool of banned IPs is ever growing and is already huge, while the still white-listed pool of IPs available is fast depleting and is harder and more expensive to obtain than ever before.
We will of course endeavour to obtain the necessary IPs at the earliest at the most competitive prices as soon as possible, but it may take some time, so please bear with us.
Thank you for your support and custom as we continue improving and making ZoogVPN the best all-round VPN service in the market.
But it’s been over a month now that i cant watch Netflix US. Hope issues will be resolved quickly.