US-based VPN provider IPVanish claims to be “The World’s Best VPN Service“.
While they have an abundance of endorsements and sponsorships and offer an admittedly feature-rich product, the question remains, “Can they live up to their own hype?”
In this review, I’ll be providing you with a detailed answer to that question.
I will be taking an unbiased look at IPVanish, analyzing everything from the company’s background, services, features, pricing, and more.
Let’s get started.
IPVanish VPN Overview
|OVERALL RANK:||#5 out of 78 VPNs|
|USABILITY:||Very Easy, Supports All Devices|
|LOG FILES:||No Logging Policy|
|LOCATIONS:||60+ countries, 1200+ servers|
|SUPPORT:||No Live Chat, response takes days|
|TORRENTING:||P2P & Torrenting Allowed, Encouraged|
|ENCRYPTION/PROTOCOL:||AES 256-bit, OpenVPN, SOCKS5|
Founded in 1999 under the umbrella of Mudhook Marketing (located in US, Florida), IP Vanish has quickly earned a reputation as one of the top VPN providers in the marketplace.
1,300+ servers (and counting) across more than 75 different countries (primarily located in Europe and North America).
Their VPN services are compatible with nearly every device and OS imaginable and they have dedicated apps for Windows, Mac OS, Android, Fire TV and IOS. For the more tech-savvy users, they also allow customers to manually setup an IPVanish configuration on Window’s phones, Ubuntu, ChromeBook, and your routers.
IPVanish also supports all major VPN protocols and even allows users access to the download-free SOCKS5 web proxy (which I will touch on later).
IPVanish Pros (+)
1. Fast Speed (only 18% slower than without a VPN)
I ran a few speed test on the IPVanish servers and here is what I came up with (I’m using 100 Mbps Internet connection within EU).
- Ping: 133ms
- Download: 34.71 Mbps
- Upload: 24.72 Mbps
- Ping: 38ms
- Download: 82.67 Mbps
- Upload: 43.19 Mbps
Asia Server (Hong Kong)
- Ping: 341ms
- Download: 7.61 Mbps
- Upload: 5.88 Mbps
- Ping: 56ms
- Download: 80.25 Mbps
- Upload: 42.09 Mbps
IPVanish offers respectable download and upload speeds. When connected from EU to EU they only throttled my speed by 18%.
However, it’s hard to justify the cost of their service when you compare the US speeds that they offer with the speeds of other, less expensive services.
2. Decent Working App
Installing their app was a pretty smooth straightforward process (although, annoyingly, I had to restart my computer afterward).
Upon launching the software, it was instantly apparent that IPVanish offers an intuitive and easy-to-use interface. They now also offer a kill switch for Windows and Mac users.
They make it easy for you to find everything you need and give you a plethora of settings and options to toy around with.
The only complaint I have with their interface is that they offer no instructions on setting up and using the SOCKS5 proxy from the account portal.
While this isn’t a huge deal and can easily be resolved with a quick Google search (or by reviewing IPVanish’s article on the topic), with the SOCKS5 proxy being such a huge selling point, you would think that they would streamline the setup process as much as possible.
3. Zero Traffic Logs
Unfortunately, we have mixed feelings about IPVanish’s “no logs” policy. They’ve been in the news in the past for logging and handing over data for a user to Homeland Security, despite claiming that they keep no logs. That doesn’t give users who use their service full trust in them. This happened in 2016, though. They’ve since been taken over by a new company, called StackPath, that promises full assurance of privacy and security.
In their own words,
We have a strict policy against the collection of both connection and activity logs. We will never store the metadata about your VPN session or information about how you used the service.
So while you are never truly anonymous online, IPVanish is one of the few VPNs that gets you about as close to total anonymity as possible.
4. Strong Encryption (AES-256)
IPVanish relies on the same encryption protocol, AES-256, that is used by many of the world’s leading security agencies and government organizations.
With the rapidly increasing number of brute force cyber attacks, this is a huge plus.
In December of 2016, WordFence, a WordPress security plugin, noticed a dramatic increase in the number of brute force attacks being executed against WordPress websites (which power more than 25% of the internet).
In fact, things got so bad that, at one point, there were more than 30,000 unique attacking IPs per day!
While this statistic should serve as a wakeup call to many website owners, it also should not be a cause for alarm.
By surfing the web with an AES-256 encrypted VPN (like IPVanish) your IP address and all personal data will be protected from hackers to the point that your data is virtually “Brute Force Proof”
That also means that you can get around IP specific censorship leveraged by schools, employers, and governments.
5. Download Free SOCKS5 Web Proxy
Like most VPN providers, IPVanish allows users access to several different protocols including the default OpenVPN as well as PPTP, and L2TP.
While OpenVPN’s are generally the recommended protocol since they offer fast speeds that don’t sacrifice privacy or security, they do come with a downside.
That downside is that you have to download a client directly to your device in order to access the unique certificate required to establish a secure connection.
Luckily, there is an alternative.
IPVanish gives their customers access to a special proxy server protocol known as SOCKS or Socket Security. This protocol allows you to enjoy the same benefits of a standard VPN without having to download any software to any of your devices.
This means that you can hide your IP address, hide personal information, and enjoy faster performance all without downloading an intrusive third-party tool.
While this provides a huge service to certain customers (especially individuals looking to circumvent censorship laws or other IP-related restrictions), it should be noted that the speed and download-free surfing comes at a cost.
Namely your security.
The reason a SOCKS proxy is able to achieve faster speeds than a traditional VPN is that it doesn’t use the same encryption standards.
In other words, it doesn’t offer the same privacy and security protocols that prevent hackers, cyber-criminals, and governments from accessing your personal information.
While the proxy does an admiral job of obfuscating your location, it does little-to-no good when it comes to protecting your privacy and security.
Even though this is a “Pro” for IPVanish and certainly a unique protocol to offer, be cautious and educate yourself about the SOCKS proxy before taking advantage of this feature.
6. Torrenting is Allowed
With IPVanish, not only is torrenting (P2P) allowed… It’s blatantly encouraged.
Unlike many VPN providers, IPVanish has no qualms about customers using their service to “Torrent freely and privately.”
Their carefree attitude towards torrenting might anger some anti-piracy advocates, however, for the average VPN user, this feature is a major bonus.
7. Ten Device Connection Limit
One of my favorite “Features” of IPVanish is that they allow you to simultaneously connect up to 10 devices.
Most VPN services, including premium companies like ExpressVPN, limit your simultaneous connections to 3 devices. This might not seem like a big deal to some of you, however, for those of you with family members or spouses, buying a second license can be a huge frustration and unwanted expense.
However, with IPVanish’s generous 10-device limit, you, your spouse, and even your kids can browse safely and securely… All at the same time.
8. Some Servers Unblock Netflix
IPVanish doesn’t specifically state on their site if they’ll work with Netflix or not.
Most VPN providers have begun steering clear of official statements over the past few years, because the video-streaming giant now employs one of the most sophisticated VPN-detection systems to date.
But regardless of their official stance, we still test them.
We connect to different country servers, fire up Netflix, and try to stream something. Anything!
Results didn’t start out well with IPVanish:
The first three servers we tried didn’t work:
- United Kingdom
However, the fourth time was the charm!
We connected to a U.S. server in Chicago and were able to bypass detection.
- United States: Chicago
The only issue was that the server lagged a bit. So if you need a VPN that works with Netflix, read this.
9. TOR Compatibility
TOR or The Orion Network is a network that encrypts and relays your traffic information across several servers ensuring that it is difficult (read: impossible) to track your real-time location.
For those of you who need serious security measures to fight against government surveillance or censorship laws, TOR allows you to create a second layer of security with an existing VPN to maximize your privacy and ensure that your location and identity remains private.
For most users, this will not be a deal breaker. However, for customers living in more draconian countries like China or North Korea, this added layer of security can literally be the difference between life and death. However, when we flew out to China to test VPNs, we found that IPVanish doesn’t really work there. IPVanish landed on the 20th spot of 28 providers we tested in China.
IPVanish also offers TOR compatibility.
10. No IP leaks or Malware found
We tested IPVanish with multiple DNS and IPLeak tests and they passed with flying colors.
We ran tests on 4 different sites:
- Perfect-Privacy.com DNS & IP leak test
- Browserleaks.com for WebRTC leaks
I also ran a Virustotal test on their installer and it’s as clean as it gets.
IPVanish Cons (-)
1. Third-Party Reviews are a Mixed Bag
As I have stated throughout this article, my experience with IPVanish was more than satisfactory.
Outside of the TOR and Netflix compatibility issues, I didn’t really have any problems with their service or their customer support.
However, when I went digging for third party reviews… I was shocked to find that IPVanish actually drew a lot of heat in the online community.
On the Better Business Bureau website, IPVanish has received more than 17 customer complaints and they have failed to resolve or respond to at least 4 of those complaints.
After digging through Reddit, I found that many others users recorded negative experiences with IPVanish, although it was hard to find a consistent theme among the complaints.
In my own experience, IPVanish is far from perfect, but it is a high-quality VPN with solid customer service.
However, in the spirit of transparency and full disclosure, it’s important for potential buyers to realize that not every IPVanish customer has shared my positive experience.
2. Falsely Advertised 24/7/365 Support
One of the greatest annoyances when using a VPN is that the industry’s customer service is notoriously unreliable.
Sadly, IPVanish propagates this stereotype… and then some.
While their advertisements and marketing promise that users will have access to 24/7/365 support – it’s just not true.
For starters, they don’t even have a live chat option (which makes me wonder how in the world they thought that they could advertise 24/7 live support?)
This means that if you ever did need to get instant help, you wouldn’t be able to.
And when you do send in a support ticket, you don’t receive an immediate (or even remotely fast) response.
To fully understand how their support works I submitted 1 simple question and here’s (auto) their response:
1-2 days to reply?
So much for 24/7/365 support…
In fact, after submitting my support ticket Friday afternoon, I didn’t receive a full reply from the support team until Monday.
That’s more than 60 hours of time during which I received no support. Certainly not a plus in my book.
Although they do have support center and knowledge base which is quite helpful, it doesn’t pardon the fact that they blatantly lie in their advertising and provide you with customer service that is a far cry from what you expect going in.
IPVanish Pricing & Plans: (Affordable but Not “Cheap”)
One of the great things about IPVanish is that they don’t dilute their services by offering the traditional “Tiered Packages”.
There is no “IPVanish Bronze” or “IPVanish Platinum”. Instead, every customer receives exactly the same service with the only difference being the length of time for which they have access to that service.
Since I’ve never actually seen them offering their services for $11.99 a month, I will just chalk the advertised “17%/month savings” up to clever marketing and say that this plan is the equivalent of:
- $7.50 per month
- $90 per year
- 0% Saving
I have, however, seen them offer this monthly service for $10 per month. It’s good to see that them offer this 25% discount off their former pricing. We hope that it sticks around
3 Months: $20.24
Unlike most VPN providers (and much to our surprise), IPVanish does not offer the traditional 6-month pricing option.
In its place they offer a quarterly 3-month pricing plan billed four times per year at $20.24.
This boils down to:
- $6.75 per month
- $81 per year
- 44% savings
12 Months: $58.49
Most VPN providers tier their costs, meanin the more time you commit for the lower the monthly price comes out to. Anyone looking for the best deal possible on IPVanish would want to opt for their one year commitment.
At only $58.49, the plan equates to:
- $4.87 per month
- $58.49 per year
- 60% savings
IPVanish also offers a 7-day money back guarantee on every plan and allow you to pay with just about any method you desire (including credit card, PayPal and even bitcoin for anonymous payments).
While these prices are nowhere near as expensive as some of their more premium competitors (I’m looking at you ExpressVPN), they are still a far cry from “Budget Friendly”.
This fact is painfully illustrated when you take a look at the pricing plans offered by PIA and many other cheaper VPNs; you’ll quickly realize that you can find other high-quality VPN providers for less than half the price of IPVanish.
I do appreciate the all-inclusive pricing and love the simplicity of their offer, but frankly, I think that IPVanish is doing their company and their clients a disservice by not offering a steeper discount on their yearly plan.
However, for you to truly determine whether or not IPVanish is worth the investment, you first need to know what you get in return for your investment.
Do I Recommend IPVanish?
The answer is… It depends on what you are looking for.
IPVanish provides a reliable service at a reasonable price and while it doesn’t offer anything groundbreaking or truly exceptional, it does offer several features (like the SOCKS5 protocol) that make it appealing to a certain demographic of VPN users.
However, for most VPN buyers, I would be hard-pressed to recommend IPVanish (if for no other reason) due to the quality of their competition.
So go ahead and buy NordVPN ($3.49 per month) instead.
IPVanish isn’t a bad VPN, but the shoddy customer service, compatibility issues, and the simple fact that you can find better offers for cheaper make it hard for me to recommend them to most readers.
Have you ever used IPVanish before? If so, what was your experience like? I’m always interested to hear what other enthusiasts have to say about the VPNs that I review! Let me know below.
Add your own IPVanish Review:
50 user reviews for IPVanish
I tried IPVanish for a 1 month cost of $13.33. Turns out, despite the lower monthly cost offered, the 1 month auto-renews and the service stops working. I did not notice this extra monthly credit card charge up until 6 months later and when I spoke with support, there’s nothing they can do. Basically saying it's my fault for not knowing. Not even a discount rate $13.33 for 6 months after, I wasn’t even using the stupid thing.
IPVanish worked for a long time, but then one day, when I really needed it, my saved login was gone and I had to log in manually, and I could not connect anywhere in the world. I started a trouble ticket, and was promptly sent automatically articles from their FAQ, none of which worked and I could not get a human response for days. This is NOT customer support, it's automated denial of support. When I did finally get a response from a human staffer it was too late, I had already gone to ExpressVPN, which has instant chat support which I was quite pleased with. I ended my subscription to IPVanish and was happy to do so after days of not being able to use it at all. I would not recommend it to anyone.
I have used IPVanish for a full year and I just renewed the service for another year for £31.25 (£2.60 per month). That's a bargain and I do not agree with this VPN being expensive. I constantly challenge it using different IP Leak services; it never had a leak. This is hugely important. I normally connect to my closest city server which is London and this s**t works fast. The farther I connect the slower it becomes. The snowflakes complaining about not working with Mac in Indonesia, WTF? What Mac do you have??? I use my Mac 24/7 with IPVanish with no problems. Those who have problems with the VPN should actually check if their problems are actually attributable to the VPN and not something else. E.g., shity computers, or internet providers, etc...
highest speed by now
Using ipvanish since more than a year now. Never had more than 10% speed cut, usually at 99% speed compared to my own provider. Based on reviews decided to try nordvpn. The result - 40-60 % speed cut. Had to use the money back guarantee. Never had issues with ipvanish support, but never needed. Good for advanced users, OpenVPN, Torrenting, Gaming etc.
Not worth the money
We have been a long time user and product doesn't really work. It shows a screen that you think it's working, but it doesn't really work. Things don't stream, constantly buffering. We don't use it and have better usage. We will look for better company
New customers get a discount, they don't value loyal customers. We tried contacting customer service and they were horrible. My suggestion: find another company.
Does not work.
Paid for this service but the product has not worked. I'm unable to connect to any VPN anywhere. Asked for a refund and was told its only offered in the first 7 days.
Spend 2 weeks and a dozen emails to tech support to get no resolution.
Pricey but reliable
I find that IPVanish is very reliable and fast. Occasionally my browser hangs when trying to open it but I found that rebooting the computer gets it back up again. My online brokerage software will not work with this VPN but I believe that the have their own way of protecting my data and will not allow access through a VPN. The cost is $77 a year and they do not offer any multi year discounts. Over all I am happy with this product and intend to keep it.
On 12-02-2018 I thought I'd try their service for $7.50 a month and for that month only , then I found out on my bank statements that they been still been billing me $10 a month. I been trying to get a hold of their customer service but no luck but I emailed them and now waiting for a response.
You're not going to believe this...
I wrote a fair and honest review and tried to post it several times. I got a message from this site saying [could not post, something went wrong, try later]. I did—about 10 times. Then it came to me. Maybe it's because I'm in Indonesia and don't have my VPN on. So, IPVanish, this could be your shining moment. Nope. Still could not post. I have 2 days left on ExpressVPN, so I gave it a try. Boom! My review was posted. I'm running back to EVPN with my tail between my legs. I know they work and I never have to think about it. Their high price saved me money in the long run. (I may give NordVPN a shot first, but I'm just tired of messing with it.)
IPVanish 3 week Review: The good, the bad and the bad
I had a little different experience than Brad Smith, author of this review. I found the 24-7 service to be good. And yes, they do have a chat line. The problem is I had to chat hours with them trying to get their product to work at all, let alone consistently. Maybe it doesn't work as well for Macs in Indonesia. I have not been able to keep it stable for more than a day and the ping from LA servers is usually 250ms. When it does work, I rarely get a decent speed—I'm talking a 50% drop. I have had to fiddle with servers, change passwords, change protocols and reinstall. The uninstall feature does not work either.
Maybe I was just spoiled by ExpressVPN. Their interface is so simple and always works—always. And, the speed is substantially better. I signed up with IPVanish for their special price of $77 for two years. Is it worth it? Depends on your hourly rate. $77 for two years is dirt cheap but my time is not.
Update: stable for three days now with IPSec protocol. The issue now is speed. Still at about 40% drop, but at least it’s working. Bottom line: if you are planning a switch from ExpressVPN, let me save you a lot of time and frustration…don’t do it. If it’s all about price, like Mr. Smith says, \“there are better options.\”
First off let me start by saying that I am new to VPN so I have much to learn to say the least. As someone who is new to the idea of hiding what you do, how you do it, where you do it, and why, I found myself in a situation where I needed a VPN. As most people who are new to things do these days, I Googled VPN and was instantly overwhelmed by what was presented to me. After hours of reading I still had no idea which VPN was right for me. I've always been kind of skeptical of the "Top 10" lists simply because there are dozens of those lists, most of them different then the last. Perhaps a "Top 10 Top 10's"? Anyway, after reading as much as my headache would allow, I still was undecided so I asked a friend which VPN he used. He told me he had just started using IPVanish and it was working well for him, on both Windows 10 as well as Linux Mint. I'm a Windows 10 user as well as Ubuntu so I decided to give it a shot. My opinion on IPVanish so far is good. Installation was easy, basic setup easy as well, and as to whether it does what it's supposed to do? Well let's just say I haven't received anymore bad letters from Comcast due to visiting a certain site with a pirate ship in the pic! Not that I condone such. I just absolutely despise the idea of being monitored doing anything in the privacy of my own home! Anyway just my 2 cents. I do have to say I find it just a little humorous trying to hide in Windows. Isn't that called "Limo Tint"? Lol. Thanks for the article. Very informative and had I found this before purchasing IPVanish I believe my choice would've been the same. Cheers!
I love IPVanish b/c it allows me to stream good quality movies!! I would def recommend to others!
Support from IPVANISH and general performance.
OK - been using a 3 month subscription to begin with and.... I renewed. Menus are slick - options and layout are good. Performance seems fine.
One thing - didn’t get a reminder on my due renewal. This would be handy. I knew the renewal was coming up but it would be good to get an email reminder.
NOTE REGARDS SUPPORT: I had a minor issue reconnecting AFTER renewal and I clicked on live chat and got great support after a short wait. They were patient and clear and gave good links to visualise what they were referring to.
NOTE: the official review said there is NO live chat.. well...that’s not correct (see above). Have a good day all 🙂
Will not let you cancel
I have been trying to cancel this subscription for over a year and they continue to bill me. Contact support about this and they send an automated message. There is no way to contact a real person from IPVANISH. I log into my account and it ask me to update billing info. I update billing info and it ask me to update billing info. Any tab or link I click on it asks me to update billing info. Tor has a free vpn that works perfectly fine
Poor log-in on Android phone
Have to log-in in with password every few days on Android phone-- very irritating. On Windows 10 edge causing internet access issues--uninstalled. Paid a two year promotion rate, but will not renew.
Since loading IPVanish, which I purchased an entire year’s worth in advance, I’ve had too many issues. The problems were limited sources, freeze frames, poor picture quality and buffering. IPVanish claimed it had to do with my service provider’s speed. Checked with my service provider who confirmed that I did not have any issues with speed, uploading and downloading. I wanted to cancel and get reimbursed for the 9 months I would not be using IPVanishes service. Told I would not receive a refund, PERIOD! Why does this sound so wrong? I can see if you purchased monthly, but yearly?! So wrong!
Terrible customer service
It was working great until yesterday no matter what I did it would not connect on my firetv. I decided to logout completely, clear the app and all cache. Went to log back in and none of my usual passwords work. So I thought, okay forgot my password just click on a forgot password link and I'll get it. Click on the link, no reset password email no matter how many times I tried. Emailed their support. They got back to me several hours later asking for last four digits of credit card used on the account. Sent that information about 8 hours ago, no response, no reset password link. Resent another email, still no response. All I want to do is reset my damn password. How is it possible that the customer service is this bad? Could they not have a question like other sites use or just email the damn reset link like your website says. I'm legit ready to snap.
At the best I'm around 20℅ slower with Ipvanish running, then eventually throttles down to almost nothing. Contacting support is just a joke because the first couple answers are generic crap to waste time which by then is 2-3 days later. By the time they actually started addressing the problem I couldn't cancel and get my money back. I can't stream with them.
The little things make all the difference
So I switched from Ivacy to IPVanish because of one major feature it has that IPVanish doesn't... a kill switch. Well when IPVanish updated their app last week, they chose to wipe the user settings and reverting them back to their default (of which the kill switch is OFF) and NOT tell their users (or at least not in what should be a VERY VERY obvious way) that this was going to happen. End result is after the update the kill witch was off which left me exposed (and very angry).
This is just poor customer care and development. There is no good reason these settings couldn't be carried over with the update, ESPECIALLY FOR SUCH AN IMPORTANT FEATURE.
Nice if you are into gambling
IPVanish was working well enough for me so I decided to upgrade from the monthly plan to an annual plan. Approx 5-6 weeks after paying the fee, I was not able to log in or use my VPN. IPVanish REFUNDED my payment made 6 weeks earlier and told me my service was suspended due to no payment info being on file. It took THREE DAYS for a person to respond to my emails. I live chatted, was told it was their fault, apologised to and told I'd be rebilled the original fee, and get a free month's service, to boot! Great! Not. They overbilled me $15. When I responded to follow up customer service email with the info and that I was NOT happy, I was told they understood, had CANCELLED my service and it would take 7-10 days to be refunded monies I'd not authorised them to charge my account. Unacceptable. RUN
Been working great
I have used several VPNs and for me this one works great. There are a lot of servers to connect to, and it is simple and fast. The android app works great for my Android TV Box and allows me to get around my IPs throttle so I can stream more efficiently. It's a low price for the security it provides.
Yeah 'OK' Right
IPVanish - After Many (Very Popular) Dissapointing VPN's
The Best VPN, out of many Paid services, that I've tried, & been using (On a 3-Month Basis). The Main reasons I use a VPN, are All Covered by IPVanish. [Keeps a 1kb Log File, believe is for easier connections.] These TINY Logs [Why say no Logging?, when there is Clearly Logging, but only up to 48hours.] Whereas VyPr [Steer-Clear], Paid for a 1-year service 6 months ago, Haven't used once since. (Even after Responding to their Email, "Why haven't you been using the service?") My response, which had some Simple questions, But was Never responded. (I suppose because I told them, that Even ping -t, shows a 3-5 Second lag, where I believe I was Completely EXPOSING my IP_5-6second period, Replying to Pings, w/Kill Switch Active.) I've came a long way since, & have been using "TCPView [SysInternals]
Ethereal", & of Course "Wireshark", But have stopped torrenting for the moment, because of 2 DMCA Strikes, from VyPr, Immediately [Within the \'Supposed\' Copyright Infringement.]
VyPr VPN - 0/10 Stars
IPVanish VPN - 8/10 Stars
Hope This Helps Guys!!
IPVanish is playing favorites
In short, IPVanish is decent. I pay month to month. $10 is a decent price. ExpressVPN and NordVPN cost $11.95 per month. That's too expensive. Only complaint about IPVanish is while torrenting. The company seems to "play favorites" with users. I get constantly bumped off my app while downloading movies just to have the Killswitch reconnect me. I am usually on my IPVanish connection for about 30 minutes before getting disconnected. It's become such a hassle that I have been looking at alternatives. So far, for the month to month cost, I just deal with the headache.
I connect always to US server in Chicago get u download speed 82mbps at times I can watch a 4K Ultra movie connected to US Netflix sometimes it tells it cannot be layer so I just logout and log back in it’s good VPN I have no complaints I have installed on my Android Phone my Nvidia Shield and computer and iPad
geo blocking issues
I use ipvanish as I live between the UK and Portugal I use a Wi-Fi internet dongle for watching tv though amazon firestick even with the VPN most of the Amazon shows come up geo-restricted and BBC just says there’s a problem.
But other than that I find it works well. I have 100 Mbps broadband and it doesn’t seem to slow it down. I agree with the customer service issue though I queried the geo-restriction problem and all I got was there is nothing they can do about it…
UNABLE TO SUPPORT UK BBC
DON’T BELIEVE ANY GOOD REVIEW ABOUT THEM:
They are not the best VPN service out there. I wasted my money and subscribed for one year mainly to watch BBC.
Now we are unable to watch it and their support team Lesha Metelsky (IPVanish) May 18, 11:46 AM EDT replied: “Despite our best technical efforts, IPVanish can no longer support access to BBC.“
They do have 24/7 support, but the chatbox can only be accessed in the checkout area.
SO you would need to click ‘START NOW’ on their site and you’ll see their chatbox on the bottom right pop up in a few seconds. I’m still on the 7-day refund trial and so far each time I’ve reached out on that chatbox I get responses immediately.
Other than that, I agree with you on everything else.
Zero Support and no Auto Connect
No problems with reliability or speed of connection. However, in spite of ticking the appropriate settings for auto-connect on start up, IP Vanish does NOT auto-connect (that is on a Mac, Firestick, Samsung Tablet or Samsung phone). Instead you have to remember to connect manually, which is a very simple process, as long as you remember.
Have raised a ticket about the issue and then, with no response after 72 hours, re-raised it. Still no response 48 hours later. ie Zero support. The Helper Tool will not install on a Macbook so cannot say whether or not that might solve the problem.
Unless they resolve the auto-connect issue, I will not renew and will try an alternative provider. Which is a shame as the interface and other features are generally good.
Outlook issue with PC App Version
I downloaded this app via a link and code to use Kodi on my computer to watch streaming content. My only issue with the software is that Outlook 2017 cannot connect to my email servers through the VPN, tried all sorts of troubleshooting without resolve, therefore I cannot send or receive email through my app while using the VPN.
I had same issue with support as reviewer here reported, very slow response times and they had zero understanding of what even the issue I was reporting to them was about, I had to walk them step by step and I doubt they understood after 5 detailed email conversations with included images. This was not a deal breaker, I typically use the app late night and my work sends me emails during normal 9-5 times, unless emergency, of which I would still get alerted on my phone since I have yet to install the app onto my android device, mainly due to this issue…
This is a Scam Company that Will Not Refund Your Money
This company and their non-existent customer service is GARBAGE. I downloaded this on to my laptop and could not get it to open-MAC issue. I immediately contact CS for help and heard nothing. I then told them to cancel. They then ignored the request and charged me for 5 months despite me being unable to use the product and asking for it to be cancelled. They just stopped charging me and will not refund one cent. Disgusting CS!
piece of ***
It never worked for me and the company is all about taking your money, because after trying incessantly to get it to work; I now find that “they have a NO REFUND POLICY,” after seven days!
I wonder if they are owned by wells fargo or some other disreputable company? I wanted to rate it double zero, as in double nothing; however, THEY wouldn’t allow that. Even that says something, no?
Service is horribly inconsistent. Using best city / best server is worthless, I will get poor performance and very slow speeds. Torrenting is utterly worthless unless you like dial up speeds. I purchased a whole year. I am not making that mistake again.
Don't do it! IPVanish vanished on me the first month, and I paid for 2 years.
I purchased this about a month ago off of a promo. The “tech support” is non-exisitent. No one will get back to you -ever! It wouldn’t matter if the thing worked but when you are reduced to watching the spinning wheel that says “connecting” except it never does it gets real old, real fast. You can do better most anywhere else.
My short but Insightful IPVanish review.
IPVanish is one of the many VPN’s that I’ve tried over the years. The reason I stick with this one is primarily because of its user friendly interface, with a very simple and no over the top “flashy” connect button.
I can easily choose between whatever server I want at any time and am provided with an easy to discern graph for total up- and downloaded MB’s.
The speed is definitely not the best in the business but it is still a solid average speed for any purpose and you wouldn’t notice any lag in online gaming either, for those that do.
All in all, a 4.5/5 for me and the client definitely makes this a +1 recommendation from me.
My experience with IPVanish
I use IPVanish to keep myself and my family’s information safe when using the web. Whether it’s a hacker or my own ISP, I feel confident that my information is safe when I use IPVanish. I am also able to extend this anonymity to my other devices and smartphones using IPVanish’s app. I also think it’s pretty cool that they let you choose your visible location. IPVanish isn’t the cheapest option but I haven’t had many problems. Sometimes I have issues with my DNS settings meshing with IPVanish but they have tools in the settings that usually solve my problems relatively quickly and easily.
IPVanish - the Good & Bad
Purchased IPVanish around August last year, to be honest, I haven’t had any major issues with the program. At the start, the program had a bad user interface and was confusing. However, recently an update has come out of it. IPVanish 3.0 which changes the UI more and makes it user-friendly. The servers can be slow at times however it’s rare and it does offer a wide selection of servers to choose. Overall, the issues were the user interface and lag spikes that occurred here and there. However, the UI has been fixed and is continually being fixed, the lag has also been decreased. The program does what it is needed and well. Not disappointed at all.
Johny Wilkes Boob
The best false advertising scheme of the year!!
Ive been with IPVanish for a month now and have decided its time to go. Claiming to be “the only *tier one* vpn available” , yet IPVanish lacks the one quality that would rank them as such. That quality is honesty! How can you claim “NO LOGS” when you are blatantly misleading in advertisements. Remember the boy who cried wolf? Nobody believed him anymore. Well I dont believe you anymore, IPVANISH. Support is not 24/7/365, configuration options are lacking, and speeds are not the best. Hotspot vpn is free and gives better speeds with equal encryption. That tells me right away that you are full of shit and the no logs policy probably is too. Sorry IPVanish, but your net worth is about to vanish.
Horrible service all around, save your money!!
Really poor customer service, take at least a day to respond. Then when the solution they suggest does not work, they simply ignore emails and try to wait out the 7 days so you are locked in.
Not very professional. Had to find my own solution and have requested a refund.
Really disappointed as I had put in a lot of research before buying.
Love IP Vanish
I bought IP Vanish roughly three years ago and love it. The fact that they refuse to keep logs makes me feel totally safe on the internet. Great selection of servers and incredibly fast speed. The interface is easy to use and it takes no time to connect to the fastest server. Well worth the money.
Although RIP using a VPN and browsing Netflix. Great while it lasted!
Go for something else until they get it right
I purchased the 3 month package and I have been using their service for two months now. They have managed to create an attractive little client for VPN, but it’s still very much a work in progress. Connections have usually been a bit shaky. I’ve encountered several CTDs, which disable the kill switch, enabling any other service you might be using, to connect directly over the net. Just my $0.02.
I’m using version v.126.96.36.199. Beta.
very happy user here
Have been using IPVanish for a couple of years now. Very satisfied as a user. Simple to use and works well. Good value for money and I have had no desire to see what else is out there because “if it ain’t broke, don’t fix it”.
I pay quarterly and it works out less than 10 bucks a month, automatic renewal.
No complaints here
I use IPVanish and enjoy it thoroughly. I use it daily, and even leave it on “overnight” on my days off. I love that it has a kill switch mode which doesn’t allow internet activity if it becomes disconnected for any reason. It gives you to the option to have it change your ip address periodically (up to 90 minutes) and they don’t store any of your information.
Mac App with some problems, but generally a good service
IPVanish was my first VPN service of all time, I moved to another country (Germany) and I needed a more secure way of “surfing”. I use a Mac at first I was getting trouble with the app, but with some struggle it worked. Im general I have nothing to say about the service, but I only used for 1 month, I find another one, cheaper and works with Netflix security.
Support isn't fast as promised
Netflix has changed their connection protocol, now users may only access content in their ”Area of Location” Yes there is different content on Netflix in the E.U, then here in the states ?
I use IPVanish on a Amazon Fire Stick and on a smart phone, no issues so far, and I haven’t noticed a noticeable change in my bandwidth speed on a 100 MB connection get about 85. Support gets a 2 out of 5 stars, changed my payment method and still says billing error after like 3 months, still get service but just got an automated response after like 24 hours that did not resolve anything, no live help. So overall the service is excellent as long as you do not need any help..
IPVanish recently announced that they no longer work using Netflix. Occasionally I still manage to watch Netflix, but most of the times I’m getting this error (Netflix has blocked …).
Otherwise it’s a solid app. I bought it 12 months ago and secure and “OK” deal for $6.49.
I have never used their support so I’ve nothing else to add here. Hope this helps someone :)!
The interface of this app is fantastic, works really fine for me. Got no problems so far. I’m not a heavy user though, but still recommend it.
So I installed this VPN to access some website that are not allowed in my country. Everything works, everything was really easy and I like it.
- Great performance – fast servers
- Easy-to-use – great app
- A bit expensive
- Support times are limited, not 24-7
IPVanish is good 🙂
I like that IPVanish is cheap and rather fast (no problems with Netflix nor Torrenting). I also like it connects swiftly to different servers without showing any errors (many free VPNs can’t do that).
What I don’t like? Honestly, I don’t like their software itself as it has dark background. Whenever I’m using it I feel like I’m some sort of hacker. I really think they should invest a little to make it more appealing.
Other than that, it’s good ?
IPVanish good so far...
Have been using IPVanish for two months and so far I’m impressed. Well, I haven’t used any VPN services in the past, although I think a VPN is a must have tool, since Trump signed the new ISP law. My whole household uses IPVanish on their devices and it hasn’t let us down so far. The servers are fast for streaming/torrenting/browsing, what else do you need? Customer support is decent, had a live chat with them while setting up my account to ask if they’re available on different platforms, which they are.
Fast, reliable, secure, private. – The fantastic 4 that a VPN provider needs to be!