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IPVanish Review

Rob Mardisalu

Rob Mardisalu

In this review, I’ll uncover the pros and cons of IPVanish VPN software. To help me review this service, I signed up with their service and also conducted speed tests.

IPVanish is rated 5th out of 78 VPNs on TheBestVPN.com

There’s one VPN that claims the title of the “only true Top Tier VPN service” in the world. Its name: IPVanish.

This US-based VPN provider touts high speeds, an expansive network (75+ according to their statistics), and some pretty strong claims to privacy. I wanted to get into the nuts and bolts of the service, and this IPVanish review will do just that.

I broke this VPN down to find the pros and cons, dabbling in the details of their product from network speeds to pricing.

Let’s get right to it.

IPVanish VPN Overview

OVERALL RANK: #5 out of 78 VPNs
USABILITY: Very Easy, Supports All Devices
LOG FILES: No Logging Policy
LOCATIONS: 75+ locations, 1300+ servers
SUPPORT: Live Chat
TORRENTING: P2P & Torrenting Allowed, Encouraged
NETFLIX: Yes 3/7
COST: $6.49/mo
OFFICIAL WEBSITE: www.ipvanish.com

IPVanish Pros

1. Usability Is Right on the Mark

Setting up IPVanish, I found that the user experience was quite smooth. Apps with complicated set-ups are at a disadvantage from the start, but this was not the case.

IPVanish launches easily, with some tools to get you started.


Installing IPVanish was quick thanks to their one-click install. All it took was agreeing to their terms of service and the installation happened in one step.

As soon as IPVanish confirmed the installation, all I had to do was click run to launch the application.

Running the app asked for sign-in information or you don’t have an account, to sign up. The interface is clean and simple and does not clutter their user forms.

Completing login opens the home interface, on the Quick Connect tab. This tab provides some information before a server is even connected. Information such as your current IP address, location, the current protocol, and status of your connection.

You’ll see the status of the kill switch (that’s touched on more later).

Clicking connect establishes a connection to a default network. The connection uses the best available country, city, and server. Again, the simple interface keeps everything in a clear view.

Once connected, the app generates further information about the active connection. It will provide an updated IP, location, time connected, server, and data up/down with an informative graph.

In-App Features

The IPVanish toolbar comes with a strong package of in-app features. Once I was up and running with a connection, there was a lot to unpack.

Server List

IPVanish has a server list widget that visually displays available servers, both by list and by map location. Having these two options available provides more flexibility when choosing a server. There is also a search function to narrow down countries if you have a location in mind.

Settings – General

The Settings widget controls all of the options for the app. Opening up the settings will allow changes to General settings. Here’s where the language can change, various startup settings can be configured, and support is available.

Having easily accessible support is a win when troubleshooting is necessary.

Settings – Connection

Clicking over to the Connection tab gives you some more options to control protocols. Here’s where the kill switch is controlled.

I like the easy access to reconnection, and IPVanish customizes the number of tries it will perform in the event of a disconnection.


Keyboard shortcuts are enabled through the information widget. The inclusion of keyboard shortcuts for power-users is nice, although I’m not sure about the placement. It seems like shortcuts should be toggled through general settings, but this is a personal preference.

Terms of Service and license information are housed here, appropriately so. The version of your IPVanish is also listed to help you stay up to date on the software.

2. Multiple Devices Are Supported

A VPN system, or really any app for that matter, should be compatible with various devices for it to be truly reliable. IPVanish comes in strong with support for the majority.

IPVanish supports simultaneous connections, up to 10 at a time to be exact.

Each device is unique in its feature list, so every platform has varying levels of support.


  • Kill Switch Support
  • IPv6 Leak Protection
  • LAN Blocking
  • OpenVPN Scramble

The kill switch is supported by Windows, which, when turned on, will block network traffic if IPVanish loses your connection. The LAN Blocking feature is a win for privacy: It blocks devices from communicating with yours if you happen to be sharing a LAN.

Windows support includes a Zero Logs feature that does not record any activity or data when using IPVanish, which should be standard fare for a VPN.


  • Zero Logs
  • Kill Switch
  • API Load Balancing

API Load Balancing is not offered on Windows. With this feature, IPVanish can suggest a server that they promise to be the fastest based on your location.


  • Zero Logs
  • Always On
  • 3D Touch
  • API Load Balancing

The home computer is no longer a standalone device. Mobile support needs to be a part of the equation and iOS gets some support here.

The Always On feature is an added touch that keeps your IPVanish VPN active anytime Internet traffic is detected. Mobile devices use data connections as well as Wi-Fi. This a great feature to have running at all times to stay protected.

3D Touch can control IPVanish, and it’s nice to see support for the latest iterations of Apple technology.


  • Zero Logs
  • OpenVPN Scramble
  • Kill Switch
  • API Load Balancing

The list is slightly shorter in terms of support for Android vs. iOS, but it’s valuable to have these core functions nonetheless. The Android app, along with the iOS app, are free.

Fire TV

  • Zero Logs
  • End-to-End Encryption
  • Unrestricted Browsing

IPVanish offers some support here for Amazon’s Fire TV service. I like the encryption feature to keep personal information clean from advertisers or broadband providers. Data protection is a hot topic in the news, so this is a big plus.

IPVanish offers a solution to digital censorship by using their own servers. This will allow you to consume content without pesky geo-restrictions.


  • Device Security
  • Network Encryption
  • Zero Logs
  • Bypass Censorship


  • Zero Logs
  • Network Encryption
  • Bypass Censorship

Chrome OS

  • Zero Logs
  • Network Encryption
  • Bypass Censorship

Nothing much outside of the standard fare, but it’s nice that you have the option to use IPVanish with Chrome OS.

Windows Phone

  • Zero Logs
  • Network Encryption
  • Bypass Censorship

3. No Leaks Found at All

I tested IPVanish with a few different IP Leak and DNS tests, to some pretty spotless results.

I ran the following tests and got the following results:

IPLeak.net Test – No Leak

Perfect-Privacy.com DNS Leak Test – No Leak

Perfect-Privacy.com IP Leak – No Leak

BrowserLeaks WebRTC Leak Test – No Leak

IPX.ac – No Leak

I wanted to run some testing on the installer itself, to be a little more thorough. The installer is part of the software package and I didn’t quite think it should be left untouched.

Using the VirusTotal.com Report for testing, I scanned the IPVanish installer.

The result was a clean sweep. No viruses were detected on the installer package, leading to some pretty impressive results.

4. Multiple Features Provide Good Value

Kill Switch

I briefly touched on this feature earlier in the review, but IPVanish’s Kill Switch feature deserved a little spotlight.

The kill switch is a practical safeguard that instantly blocks Internet traffic in the event that your VPN connection stops working. It’s an extra layer of protection, but so far it is only available to macOS, Windows, and Android users.

The kill switch is toggled to in the Settings:

Once activated and you’re working with the VPN, if you lose connection, IPVanish will show a disconnect notification.

The app will then attempt to restore your connection. While the connection is being restored you don’t have to worry about anything running through the VPN, thanks to the kill switch. IPVanish lets you adjust the number of reconnect attempts in the kill switch settings.


I dove into the connection types offered up by IPVanish. There were quite a few protocol options, which means more flexibility

IPVanish offers five different protocol types:

  • IKEv2
  • OpenVPN (TCP and UDP)
  • L2TP (Layer 2 Tunneling Protocol)
  • IPSec (Internet Protocol Security)
  • PPTP(Point-to-Point Tunneling Protocol)

OpenVPN is the way to go for the best performance. You’ll get multiple authentication types, and it typically will be faster than L2TP. You won’t get a lot of support for mobile using OpenVPN, so utilize L2TP for those connections.

IPVanish will give you PPTP as a fallback, but try to stick with OpenVPN here.

Customer Support

I’m particularly sensitive to support features while using VPNs. Like any network, it’s not bound to work all the time. In those cases, having an expansive customer support system in place is critical.

IPVanish offers a few layers of support. You can email questions on their company support page, and you also have a live chat and other text guides to research solutions.

I wanted to key in some response times using their chatbot, so I submitted a sample question.

The response was relatively prompt and provided an answer in the first response. A good chatbot can work wonders for 24/7 support, so this was a win.

5. Number of Servers and Locations Is Plentiful

IPVanish boasts a healthy count of servers, covering nearly every continent. The overall numbers are impressive:

  • 40,000+ IPs
  • 1,300+ Servers
  • 75+ Locations

The splits are solid for server counts in North America (699) and Europe (470). This is where you’re going to find the highest concentration of support.

Additional servers are mapped in Asia (64), Africa (11), South America (32) and the Oceania jurisdiction (70).

6. Speed Tests Show a Fast VPN Connection

I wanted to get a well-rounded set of speed tests, so I ran IPVanish through some speed checks, in various locations. I needed a good sample of various levels of server bandwidth.

Tested on my ISP, I came up with 212 Mbps Download and 12 Mbps Upload.

US Server – New York:

  • Ping: 18ms
  • Download: 2.27 Mbps
  • Upload: 2.94 Mbps

US Server – Los Angeles

  • Ping: 73ms
  • Download: 48.97 Mbps
  • Upload: 9.74 Mbps

US Server – Denver

  • Ping: 77ms
  • Download: 95.22 Mbps
  • Upload: 11.21 Mbps

US Server – Miami

  • Ping: 48ms
  • Download: 102.56 Mbps
  • Upload: 9.03 Mbps

UK Server – London

The London server deserves honorable mention: It came through with the fastest speeds I tested.

China Server – Hong Kong

  • Ping: 396ms
  • Download: 5.89 Mbps
  • Upload: 4.19 Mbps

Japan Server – Tokyo

  • Ping: 176ms
  • Download: 11.91 Mbps
  • Upload: 5.87 Mbps

Netherlands Server – Amsterdam

  • Ping: 104ms
  • Download: 100.09 Mbps
  • Upload: 9.19 Mbps

7. Torrenting Is Allowed

IPVanish supports torrenting, as well as P2P connections when using this VPN. IPVanish taps into The Onion Router (TOR) for added layers of privacy. It will come at the cost of some upload and download speeds, so be advised when using this network.

Using uTorrent for Windows is possible thanks to the use of the SOCKS5 Proxy. It requires a bit of a setup, but it is possible to use.

8. No Logging Policy Is Enforced

You may have seen in the features section that, across the board, IPVanish sticks to their policy not to keep logs to help you remain anonymous.

IPVanish maintains its privacy policy to be as transparent as possible, and that includes not keeping track of data or network information. If you’re in the hunt for a VPN with privacy in mind, this alone could sell you on IPVanish.

9. Encryption Is Top-Notch

Speaking of privacy, I wanted to dig into the strength of the encryption. IPVanish’s encryption protocol exceeded expectations.

IPVanish uses AES-256bit encryption, the highest level of AES encryption available, on all internet traffic to ensure privacy. This is the same level of encryption used by the U.S Government to protect information.

The encryption is very easy to activate using their VPN apps. No matter which device you choose to use you have the same level of secure encryption built-in. Best of all there is hardly a drop in performance when using IPVanish VPN encryption.

IPVanish Cons

1. Netflix Only Works With US Servers

International users take note: Streaming Netflix anywhere except the continental United States is not an option with IPVanish. The good news is, if you are in the US, the tests are positive.

Here are the results from the US server tests: (updated)

New York – US: Yes

Los Angeles – US: Yes

Miami – US: Yes

Away from the US…. not so great.

Toronto, Canada: No (Proxy detected)

Glasgow, UK: No (Proxy detected)

Amsterdam, Netherlands: No (Proxy detected)

New Delhi, India: No (Proxy detected)

2. It’s Based in the U.S. (Which Is Part of the 14 Eyes)

IPVanish is based out of the United States and it’s important to note how this impacts your privacy. The United States is a member of the Five, Nine, and 14 Eyes Alliances.

This places IPVanish within U.S jurisdiction and could make your ISP information privy to surveillance by the United States and shareable to neighboring countries within the Five Eyes Alliance.

This may be a bigger deal to some than others. The U.S arguably holds the largest number of VPN providers in the world, so IPVanish is not alone in this category. I still consider this to be a drawback. Privacy is so central to the use of a VPN that being located in the U.S may be a reason you want to try another provider.

Pricing Is a Bit Steep

If you’re price shopping VPNs in search of the best bang for your buck, IPVanish might fall a little short here. The plans are affordable, but that’s not to say they are necessarily cheap, particularly when compared to a heavy-hitter like a NordVPN.

The payment methods are pretty flexible. All four major credit cards are accepted, as well as PayPal or Delta cards if you’re a traveler. You get a 7-day money-back guarantee to try their VPN and see if it works for you. If it’s not what you like, IPVanish will provide a refund.

The same as just about any VPN, you’re going to save with a longer commitment. IPVanish’s 1-Year plan runs $6.49/mo, billed annually at $77.99.


Is there enough built-in that makes IPVanish worth using? In my opinion, it makes a case. I like the simplicity of the app, the server support is decent, and speed tests are positive.

Privacy is in the foreground. No activity logs are kept, and support for TOR is built-in. Clean leak tests might entice users to jump on board.

The price cannot be ignored. Shopping around might lend more affordable options. However, if IPVanish has the features you are looking for, the cost shouldn’t be a deal-breaker.

All things considered, IPVanish isn’t the end-all VPN, but I consider it a solid selection.

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    55 user reviews for IPVanish

    Rboxer 1/10 February 5, 2022

    decent VPN but they try to force you to renew

    I was at 11 months of 1 year service and they wanted $89.95for another year to renew. I found another cheaper with 27 months at $66.95 and cancelled the service then they barged in when I was on their site to ask why I was cancelling and not renewing. I told them why and of course the wanted to give me roughly the same for more money, I told them I had cancelled them and already bought the new one so forget it. I told them they should have offered it everyone to begin with and not just to try to keep me,

    Then they proceeded to try to charge my credit card 3 times to get my money for a service I had already cancelled but it was refused and I emailed them each time to tell them I am not a customer and not buying it

    To prove who I was they wanted to have my info again name credit card and billing address

    I told them they already had it lol and I was never giving it again

    IP Vanish might be a good VPN but the crap you have deal with is not worth it

    Fed-up with BS 0/10 January 18, 2021

    I want to get a VPN, thought of IPVanish not sure I’m a newbie

    I want to get a VPN but I'm not sure which one is good for me. Honestly, is it about the money? The one thing I’ve kind of found ridiculous is that they have automatic renewal. I feel like (We) as customers should have that option whether we want to continue with their services or not, Monthly or Yearly especially during a pandemic. Does not sit well with me. Any advance????

    William Mielke 1/10 December 10, 2020

    Good luck stopping their service

    I cancelled their service about two years ago. I hadn't checked off the auto renewal service. Last year they billed my paypal account. They claimed to have sent me an email requiring my response... I never received any such emails. This year, they tried again, again I told them I had cancelled their service. They quoted a statement in their policy change back in July and ALL accounts were auto renewed now. My account was cancelled last year again! Their system database is obviously scooping up all their former customers' names and billing them again! For three weeks they've been playing this delay and frustration game - pretty standard fare from what I see of their emails. I ended up having to cancel my paypal account (which stopped Vanish from getting their money) now I get to deal with my credit card co. If you want to be billed until you are dead (and then>>>> lol) don't even start dealing with Vanish VPN.

    Neal 1/10 April 13, 2020

    Okay product, unethical company

    IPVanish is an okay product. It did not work for me with a PS4, which was the primary purpose of purchasing IPVanish. I did not want people to know my children’s location when they played online.

    Old Guy 9/10 February 28, 2020

    I'm surprised at the speed.

    i'm new to this but researched it quite a bit before diving in.

    In the past couple days I've done a lot of speed tests on my android TV boxes. Here are the average results from this morning using Analiti:

    Ipvanish Off ..... DL 114 UP 14

    Ipvanish On ..... DL 107 UP 11

    I'm on a 100 Mbps connection.

    I haven't tried Netflix but Ipvanish let's you choose apps that you don't want to go through it and I usually watch that on ROKU anyway.

    Tech support was knowledgeable when I asked about setting this up on my router but I did feel a little rushed. They handled a billing problem fast so I can't complain.

    My biggest concern with a VPN was speed but it looks like that won't be a problem. Just set Ipvanish to choose the fastest locations.

    The 1st year is costing me $47 which seems fair to me.

    Mr-Upset 1/10 November 29, 2019


    I tried IPVanish for a 1 month cost of $13.33. Turns out, despite the lower monthly cost offered, the 1 month auto-renews and the service stops working. I did not notice this extra monthly credit card charge up until 6 months later and when I spoke with support, there’s nothing they can do. Basically saying it's my fault for not knowing. Not even a discount rate $13.33 for 6 months after, I wasn’t even using the stupid thing.

    Amy Lewis 2/10 November 20, 2019

    Terrible support

    IPVanish worked for a long time, but then one day, when I really needed it, my saved login was gone and I had to log in manually, and I could not connect anywhere in the world. I started a trouble ticket, and was promptly sent automatically articles from their FAQ, none of which worked and I could not get a human response for days. This is NOT customer support, it's automated denial of support. When I did finally get a response from a human staffer it was too late, I had already gone to ExpressVPN, which has instant chat support which I was quite pleased with. I ended my subscription to IPVanish and was happy to do so after days of not being able to use it at all. I would not recommend it to anyone.

    Z-Lord 10/10 November 14, 2019

    100% Reliable

    I have used IPVanish for a full year and I just renewed the service for another year for £31.25 (£2.60 per month). That's a bargain and I do not agree with this VPN being expensive. I constantly challenge it using different IP Leak services; it never had a leak. This is hugely important. I normally connect to my closest city server which is London and this s**t works fast. The farther I connect the slower it becomes. The snowflakes complaining about not working with Mac in Indonesia, WTF? What Mac do you have??? I use my Mac 24/7 with IPVanish with no problems. Those who have problems with the VPN should actually check if their problems are actually attributable to the VPN and not something else. E.g., shity computers, or internet providers, etc...

    George 9/10 August 31, 2019

    highest speed by now

    Using ipvanish since more than a year now. Never had more than 10% speed cut, usually at 99% speed compared to my own provider. Based on reviews decided to try nordvpn. The result - 40-60 % speed cut. Had to use the money back guarantee. Never had issues with ipvanish support, but never needed. Good for advanced users, OpenVPN, Torrenting, Gaming etc.

    Michelle 1/10 July 20, 2019

    Not worth the money

    We have been a long time user and product doesn't really work. It shows a screen that you think it's working, but it doesn't really work. Things don't stream, constantly buffering. We don't use it and have better usage. We will look for better company
    New customers get a discount, they don't value loyal customers. We tried contacting customer service and they were horrible. My suggestion: find another company.

    Dan 1/10 July 16, 2019

    Does not work.

    Paid for this service but the product has not worked. I'm unable to connect to any VPN anywhere. Asked for a refund and was told its only offered in the first 7 days.

    Spend 2 weeks and a dozen emails to tech support to get no resolution.

    Brooklyn Mike 1/10 June 11, 2019

    Pricey but reliable

    I find that IPVanish is very reliable and fast. Occasionally my browser hangs when trying to open it but I found that rebooting the computer gets it back up again. My online brokerage software will not work with this VPN but I believe that the have their own way of protecting my data and will not allow access through a VPN. The cost is $77 a year and they do not offer any multi year discounts. Over all I am happy with this product and intend to keep it.

    Andrea Anderson 1/10 May 9, 2019


    On 12-02-2018 I thought I'd try their service for $7.50 a month and for that month only , then I found out on my bank statements that they been still been billing me $10 a month. I been trying to get a hold of their customer service but no luck but I emailed them and now waiting for a response.

    Mickita LLyons 1/10 May 9, 2019

    You're not going to believe this...

    I wrote a fair and honest review and tried to post it several times. I got a message from this site saying [could not post, something went wrong, try later]. I did—about 10 times. Then it came to me. Maybe it's because I'm in Indonesia and don't have my VPN on. So, IPVanish, this could be your shining moment. Nope. Still could not post. I have 2 days left on ExpressVPN, so I gave it a try. Boom! My review was posted. I'm running back to EVPN with my tail between my legs. I know they work and I never have to think about it. Their high price saved me money in the long run. (I may give NordVPN a shot first, but I'm just tired of messing with it.)

    Mickita LLyons 5/10 May 9, 2019

    IPVanish 3 week Review: The good, the bad and the bad

    I had a little different experience than Brad Smith, author of this review. I found the 24-7 service to be good. And yes, they do have a chat line. The problem is I had to chat hours with them trying to get their product to work at all, let alone consistently. Maybe it doesn't work as well for Macs in Indonesia. I have not been able to keep it stable for more than a day and the ping from LA servers is usually 250ms. When it does work, I rarely get a decent speed—I'm talking a 50% drop. I have had to fiddle with servers, change passwords, change protocols and reinstall. The uninstall feature does not work either.

    Maybe I was just spoiled by ExpressVPN. Their interface is so simple and always works—always. And, the speed is substantially better. I signed up with IPVanish for their special price of $77 for two years. Is it worth it? Depends on your hourly rate. $77 for two years is dirt cheap but my time is not.

    Update: stable for three days now with IPSec protocol. The issue now is speed. Still at about 40% drop, but at least it’s working. Bottom line: if you are planning a switch from ExpressVPN, let me save you a lot of time and frustration…don’t do it. If it’s all about price, like Mr. Smith says, \“there are better options.\”

    Rod 10/10 May 4, 2019

    Limo tint

    First off let me start by saying that I am new to VPN so I have much to learn to say the least. As someone who is new to the idea of hiding what you do, how you do it, where you do it, and why, I found myself in a situation where I needed a VPN. As most people who are new to things do these days, I Googled VPN and was instantly overwhelmed by what was presented to me. After hours of reading I still had no idea which VPN was right for me. I've always been kind of skeptical of the "Top 10" lists simply because there are dozens of those lists, most of them different then the last. Perhaps a "Top 10 Top 10's"? Anyway, after reading as much as my headache would allow, I still was undecided so I asked a friend which VPN he used. He told me he had just started using IPVanish and it was working well for him, on both Windows 10 as well as Linux Mint. I'm a Windows 10 user as well as Ubuntu so I decided to give it a shot. My opinion on IPVanish so far is good. Installation was easy, basic setup easy as well, and as to whether it does what it's supposed to do? Well let's just say I haven't received anymore bad letters from Comcast due to visiting a certain site with a pirate ship in the pic! Not that I condone such. I just absolutely despise the idea of being monitored doing anything in the privacy of my own home! Anyway just my 2 cents. I do have to say I find it just a little humorous trying to hide in Windows. Isn't that called "Limo Tint"? Lol. Thanks for the article. Very informative and had I found this before purchasing IPVanish I believe my choice would've been the same. Cheers!

    Tony S 10/10 April 24, 2019


    I love IPVanish b/c it allows me to stream good quality movies!! I would def recommend to others!

    Billy 8/10 March 09, 2019

    Support from IPVANISH and general performance.

    OK - been using a 3 month subscription to begin with and.... I renewed. Menus are slick - options and layout are good. Performance seems fine.

    One thing - didn’t get a reminder on my due renewal. This would be handy. I knew the renewal was coming up but it would be good to get an email reminder.

    NOTE REGARDS SUPPORT: I had a minor issue reconnecting AFTER renewal and I clicked on live chat and got great support after a short wait. They were patient and clear and gave good links to visualise what they were referring to.

    NOTE: the official review said there is NO live chat.. well...that’s not correct (see above). Have a good day all 🙂

    Jay Bach 1/10 January 19, 2019

    Will not let you cancel

    I have been trying to cancel this subscription for over a year and they continue to bill me. Contact support about this and they send an automated message. There is no way to contact a real person from IPVANISH. I log into my account and it ask me to update billing info. I update billing info and it ask me to update billing info. Any tab or link I click on it asks me to update billing info. Tor has a free vpn that works perfectly fine

    Richard 5/10 January 12, 2019

    Poor log-in on Android phone

    Have to log-in in with password every few days on Android phone-- very irritating. On Windows 10 edge causing internet access issues--uninstalled. Paid a two year promotion rate, but will not renew.

    Rebecca 1/10 January 2, 2019

    Feel Cheated!

    Since loading IPVanish, which I purchased an entire year’s worth in advance, I’ve had too many issues. The problems were limited sources, freeze frames, poor picture quality and buffering. IPVanish claimed it had to do with my service provider’s speed. Checked with my service provider who confirmed that I did not have any issues with speed, uploading and downloading. I wanted to cancel and get reimbursed for the 9 months I would not be using IPVanishes service. Told I would not receive a refund, PERIOD! Why does this sound so wrong? I can see if you purchased monthly, but yearly?! So wrong!

    Ida 4/10 December 2, 2018

    Terrible customer service

    It was working great until yesterday no matter what I did it would not connect on my firetv. I decided to logout completely, clear the app and all cache. Went to log back in and none of my usual passwords work. So I thought, okay forgot my password just click on a forgot password link and I'll get it. Click on the link, no reset password email no matter how many times I tried. Emailed their support. They got back to me several hours later asking for last four digits of credit card used on the account. Sent that information about 8 hours ago, no response, no reset password link. Resent another email, still no response. All I want to do is reset my damn password. How is it possible that the customer service is this bad? Could they not have a question like other sites use or just email the damn reset link like your website says. I'm legit ready to snap.

    Stuart 1/10 October 24, 2018

    IPVanish vanished

    At the best I'm around 20℅ slower with Ipvanish running, then eventually throttles down to almost nothing. Contacting support is just a joke because the first couple answers are generic crap to waste time which by then is 2-3 days later. By the time they actually started addressing the problem I couldn't cancel and get my money back. I can't stream with them.

    lauwersp 4/10 October 22, 2018

    The little things make all the difference

    So I switched from Ivacy to IPVanish because of one major feature it has that IPVanish doesn't... a kill switch. Well when IPVanish updated their app last week, they chose to wipe the user settings and reverting them back to their default (of which the kill switch is OFF) and NOT tell their users (or at least not in what should be a VERY VERY obvious way) that this was going to happen. End result is after the update the kill witch was off which left me exposed (and very angry).

    This is just poor customer care and development. There is no good reason these settings couldn't be carried over with the update, ESPECIALLY FOR SUCH AN IMPORTANT FEATURE.

    Mack 5/10 October 15, 2018

    Nice if you are into gambling

    IPVanish was working well enough for me so I decided to upgrade from the monthly plan to an annual plan. Approx 5-6 weeks after paying the fee, I was not able to log in or use my VPN. IPVanish REFUNDED my payment made 6 weeks earlier and told me my service was suspended due to no payment info being on file. It took THREE DAYS for a person to respond to my emails. I live chatted, was told it was their fault, apologised to and told I'd be rebilled the original fee, and get a free month's service, to boot! Great! Not. They overbilled me $15. When I responded to follow up customer service email with the info and that I was NOT happy, I was told they understood, had CANCELLED my service and it would take 7-10 days to be refunded monies I'd not authorised them to charge my account. Unacceptable. RUN

    Jeffrey Loe 9/10 October 5, 2018

    Been working great

    I have used several VPNs and for me this one works great. There are a lot of servers to connect to, and it is simple and fast. The android app works great for my Android TV Box and allows me to get around my IPs throttle so I can stream more efficiently. It's a low price for the security it provides.

    Yeah 'OK' Right 9/10 September 28, 2018

    IPVanish - After Many (Very Popular) Dissapointing VPN's

    The Best VPN, out of many Paid services, that I've tried, & been using (On a 3-Month Basis). The Main reasons I use a VPN, are All Covered by IPVanish. [Keeps a 1kb Log File, believe is for easier connections.] These TINY Logs [Why say no Logging?, when there is Clearly Logging, but only up to 48hours.] Whereas VyPr [Steer-Clear], Paid for a 1-year service 6 months ago, Haven't used once since. (Even after Responding to their Email, "Why haven't you been using the service?") My response, which had some Simple questions, But was Never responded. (I suppose because I told them, that Even ping -t, shows a 3-5 Second lag, where I believe I was Completely EXPOSING my IP_5-6second period, Replying to Pings, w/Kill Switch Active.) I've came a long way since, & have been using "TCPView [SysInternals]

    Ethereal", & of Course "Wireshark", But have stopped torrenting for the moment, because of 2 DMCA Strikes, from VyPr, Immediately [Within the \'Supposed\' Copyright Infringement.]

    VyPr VPN - 0/10 Stars
    IPVanish VPN - 8/10 Stars

    Hope This Helps Guys!!

    Jim 5/10 September 21, 2018

    IPVanish is playing favorites

    In short, IPVanish is decent. I pay month to month. $10 is a decent price. ExpressVPN and NordVPN cost $11.95 per month. That's too expensive. Only complaint about IPVanish is while torrenting. The company seems to "play favorites" with users. I get constantly bumped off my app while downloading movies just to have the Killswitch reconnect me. I am usually on my IPVanish connection for about 30 minutes before getting disconnected. It's become such a hassle that I have been looking at alternatives. So far, for the month to month cost, I just deal with the headache.

    dabonz 8/10 September 12, 2018


    I connect always to US server in Chicago get u download speed 82mbps at times I can watch a 4K Ultra movie connected to US Netflix sometimes it tells it cannot be layer so I just logout and log back in it’s good VPN I have no complaints I have installed on my Android Phone my Nvidia Shield and computer and iPad

    Russell Gray 5/10 July 12, 2018

    geo blocking issues

    I use ipvanish as I live between the UK and Portugal I use a Wi-Fi internet dongle for watching tv though amazon firestick even with the VPN most of the Amazon shows come up geo-restricted and BBC just says there’s a problem.

    But other than that I find it works well. I have 100 Mbps broadband and it doesn’t seem to slow it down. I agree with the customer service issue though I queried the geo-restriction problem and all I got was there is nothing they can do about it…

    Haki Failey 1/10 May 27, 2018



    They are not the best VPN service out there. I wasted my money and subscribed for one year mainly to watch BBC.

    Now we are unable to watch it and their support team Lesha Metelsky (IPVanish) May 18, 11:46 AM EDT replied: “Despite our best technical efforts, IPVanish can no longer support access to BBC.“

    Joe 9/10 May 10, 2018


    They do have 24/7 support, but the chatbox can only be accessed in the checkout area.

    SO you would need to click ‘START NOW’ on their site and you’ll see their chatbox on the bottom right pop up in a few seconds. I’m still on the 7-day refund trial and so far each time I’ve reached out on that chatbox I get responses immediately.

    Other than that, I agree with you on everything else.

    Chris Anderton 4/10 April 6, 2018

    Zero Support and no Auto Connect

    No problems with reliability or speed of connection. However, in spite of ticking the appropriate settings for auto-connect on start up, IP Vanish does NOT auto-connect (that is on a Mac, Firestick, Samsung Tablet or Samsung phone). Instead you have to remember to connect manually, which is a very simple process, as long as you remember.

    Have raised a ticket about the issue and then, with no response after 72 hours, re-raised it. Still no response 48 hours later. ie Zero support. The Helper Tool will not install on a Macbook so cannot say whether or not that might solve the problem.

    Unless they resolve the auto-connect issue, I will not renew and will try an alternative provider. Which is a shame as the interface and other features are generally good.

    Sobitthen 7/10 March 30, 2018

    Outlook issue with PC App Version

    I downloaded this app via a link and code to use Kodi on my computer to watch streaming content. My only issue with the software is that Outlook 2017 cannot connect to my email servers through the VPN, tried all sorts of troubleshooting without resolve, therefore I cannot send or receive email through my app while using the VPN.

    I had same issue with support as reviewer here reported, very slow response times and they had zero understanding of what even the issue I was reporting to them was about, I had to walk them step by step and I doubt they understood after 5 detailed email conversations with included images. This was not a deal breaker, I typically use the app late night and my work sends me emails during normal 9-5 times, unless emergency, of which I would still get alerted on my phone since I have yet to install the app onto my android device, mainly due to this issue…

    K. 1/10 March 13, 2018

    This is a Scam Company that Will Not Refund Your Money

    This company and their non-existent customer service is GARBAGE. I downloaded this on to my laptop and could not get it to open-MAC issue. I immediately contact CS for help and heard nothing. I then told them to cancel. They then ignored the request and charged me for 5 months despite me being unable to use the product and asking for it to be cancelled. They just stopped charging me and will not refund one cent. Disgusting CS!

    Anthony Cawthorn 1/10 February 13, 2018

    piece of ***

    It never worked for me and the company is all about taking your money, because after trying incessantly to get it to work; I now find that “they have a NO REFUND POLICY,” after seven days!

    I wonder if they are owned by wells fargo or some other disreputable company? I wanted to rate it double zero, as in double nothing; however, THEY wouldn’t allow that. Even that says something, no?

    Brendan 1/10 January 26, 2018

    Not renewing

    Service is horribly inconsistent. Using best city / best server is worthless, I will get poor performance and very slow speeds. Torrenting is utterly worthless unless you like dial up speeds. I purchased a whole year. I am not making that mistake again.

    Larry 1/10 December 19, 2017

    Don't do it! IPVanish vanished on me the first month, and I paid for 2 years.

    I purchased this about a month ago off of a promo. The “tech support” is non-exisitent. No one will get back to you -ever! It wouldn’t matter if the thing worked but when you are reduced to watching the spinning wheel that says “connecting” except it never does it gets real old, real fast. You can do better most anywhere else.

    Piotr Evertse 9/10 December 13, 2017

    My short but Insightful IPVanish review.

    IPVanish is one of the many VPN’s that I’ve tried over the years. The reason I stick with this one is primarily because of its user friendly interface, with a very simple and no over the top “flashy” connect button.

    I can easily choose between whatever server I want at any time and am provided with an easy to discern graph for total up- and downloaded MB’s.

    The speed is definitely not the best in the business but it is still a solid average speed for any purpose and you wouldn’t notice any lag in online gaming either, for those that do.

    All in all, a 4.5/5 for me and the client definitely makes this a +1 recommendation from me.

    Kirk 9/10 December 1, 2017

    My experience with IPVanish

    I use IPVanish to keep myself and my family’s information safe when using the web. Whether it’s a hacker or my own ISP, I feel confident that my information is safe when I use IPVanish. I am also able to extend this anonymity to my other devices and smartphones using IPVanish’s app. I also think it’s pretty cool that they let you choose your visible location. IPVanish isn’t the cheapest option but I haven’t had many problems. Sometimes I have issues with my DNS settings meshing with IPVanish but they have tools in the settings that usually solve my problems relatively quickly and easily.

    Jack 9/10 November 29, 2017

    IPVanish - the Good & Bad

    Purchased IPVanish around August last year, to be honest, I haven’t had any major issues with the program. At the start, the program had a bad user interface and was confusing. However, recently an update has come out of it. IPVanish 3.0 which changes the UI more and makes it user-friendly. The servers can be slow at times however it’s rare and it does offer a wide selection of servers to choose. Overall, the issues were the user interface and lag spikes that occurred here and there. However, the UI has been fixed and is continually being fixed, the lag has also been decreased. The program does what it is needed and well. Not disappointed at all.

    Johny Wilkes Boob 1/10 November 19, 2017

    The best false advertising scheme of the year!!

    Ive been with IPVanish for a month now and have decided its time to go. Claiming to be “the only *tier one* vpn available” , yet IPVanish lacks the one quality that would rank them as such. That quality is honesty! How can you claim “NO LOGS” when you are blatantly misleading in advertisements. Remember the boy who cried wolf? Nobody believed him anymore. Well I dont believe you anymore, IPVANISH. Support is not 24/7/365, configuration options are lacking, and speeds are not the best. Hotspot vpn is free and gives better speeds with equal encryption. That tells me right away that you are full of shit and the no logs policy probably is too. Sorry IPVanish, but your net worth is about to vanish.

    Rachel Webb 2/10 November 3, 2017

    Horrible service all around, save your money!!

    Really poor customer service, take at least a day to respond. Then when the solution they suggest does not work, they simply ignore emails and try to wait out the 7 days so you are locked in.

    Not very professional. Had to find my own solution and have requested a refund.

    Really disappointed as I had put in a lot of research before buying.

    Daniel Johnston 8/10 November 1, 2017

    Love IP Vanish

    I bought IP Vanish roughly three years ago and love it. The fact that they refuse to keep logs makes me feel totally safe on the internet. Great selection of servers and incredibly fast speed. The interface is easy to use and it takes no time to connect to the fastest server. Well worth the money.

    Although RIP using a VPN and browsing Netflix. Great while it lasted!

    Uncle Mike 0/10 October 31, 2017

    Go for something else until they get it right

    I purchased the 3 month package and I have been using their service for two months now. They have managed to create an attractive little client for VPN, but it’s still very much a work in progress. Connections have usually been a bit shaky. I’ve encountered several CTDs, which disable the kill switch, enabling any other service you might be using, to connect directly over the net. Just my $0.02.

    I’m using version v. Beta.

    Bob Smith 10/10 October 15, 2017

    very happy user here

    Have been using IPVanish for a couple of years now. Very satisfied as a user. Simple to use and works well. Good value for money and I have had no desire to see what else is out there because “if it ain’t broke, don’t fix it”.

    I pay quarterly and it works out less than 10 bucks a month, automatic renewal.

    Fred Guerr 9/10 October 14, 2017

    No complaints here

    I use IPVanish and enjoy it thoroughly. I use it daily, and even leave it on “overnight” on my days off. I love that it has a kill switch mode which doesn’t allow internet activity if it becomes disconnected for any reason. It gives you to the option to have it change your ip address periodically (up to 90 minutes) and they don’t store any of your information.

    Nuno 7/10 October 7, 2017

    Mac App with some problems, but generally a good service

    IPVanish was my first VPN service of all time, I moved to another country (Germany) and I needed a more secure way of “surfing”. I use a Mac at first I was getting trouble with the app, but with some struggle it worked. Im general I have nothing to say about the service, but I only used for 1 month, I find another one, cheaper and works with Netflix security.

    John 4/10 October 4, 2017

    Support isn't fast as promised

    Netflix has changed their connection protocol, now users may only access content in their ”Area of Location” Yes there is different content on Netflix in the E.U, then here in the states ?

    I use IPVanish on a Amazon Fire Stick and on a smart phone, no issues so far, and I haven’t noticed a noticeable change in my bandwidth speed on a 100 MB connection get about 85. Support gets a 2 out of 5 stars, changed my payment method and still says billing error after like 3 months, still get service but just got an automated response after like 24 hours that did not resolve anything, no live help. So overall the service is excellent as long as you do not need any help..

    Dan 6/10 September 22, 2017

    no netflix

    IPVanish recently announced that they no longer work using Netflix. Occasionally I still manage to watch Netflix, but most of the times I’m getting this error (Netflix has blocked …).

    Otherwise it’s a solid app. I bought it 12 months ago and secure and “OK” deal for $6.49.

    I have never used their support so I’ve nothing else to add here. Hope this helps someone :)!

    Gordo 7/10 July 12, 2017


    The interface of this app is fantastic, works really fine for me. Got no problems so far. I’m not a heavy user though, but still recommend it.

    Cindy 9/10 June 27, 2017


    So I installed this VPN to access some website that are not allowed in my country. Everything works, everything was really easy and I like it.

    Kemo 6/10 June 22, 2017


    • Great performance – fast servers
    • Easy-to-use – great app
    • A bit expensive
    • Support times are limited, not 24-7
    Conclusion: Average

    Graig 9/10 June 3, 2017

    IPVanish is good 🙂

    I like that IPVanish is cheap and rather fast (no problems with Netflix nor Torrenting). I also like it connects swiftly to different servers without showing any errors (many free VPNs can’t do that).

    What I don’t like? Honestly, I don’t like their software itself as it has dark background. Whenever I’m using it I feel like I’m some sort of hacker. I really think they should invest a little to make it more appealing.

    Other than that, it’s good ?

    Sally 8/10 April 23, 2017

    IPVanish good so far...

    Have been using IPVanish for two months and so far I’m impressed. Well, I haven’t used any VPN services in the past, although I think a VPN is a must have tool, since Trump signed the new ISP law. My whole household uses IPVanish on their devices and it hasn’t let us down so far. The servers are fast for streaming/torrenting/browsing, what else do you need? Customer support is decent, had a live chat with them while setting up my account to ask if they’re available on different platforms, which they are.

    Fast, reliable, secure, private. – The fantastic 4 that a VPN provider needs to be!