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Astrill VPN Review

Rob Mardisalu

Rob Mardisalu

Astrill VPN can look like a premium VPN at first glance, but in reality – it’s not good for anonymity. Here’s why…

Astrill reviewAstrill was launched in 2009 and was created by Astrill Systems Corp and is located in Seychelles.

Why is that important for a VPN user?

Because there are no data retention laws within its VPN jurisdiction.

But that’s not the reason I published this Astrill review.

I wanted to know all the good and bad stuff, so I can give you a well-informed overview of Astrill VPN.

Is it a good VPN to stay anonymous on a public Wi-Fi in order to protect your personal data? Does it really hide your IP?

Let’s find this out…

Quick Background Info Regarding Astrill VPN

The Astrill website is aesthetically pleasing, showcasing the features of their service so it’s easy to understand.

At first glance, I noticed how easy it is for new users to sign up for their service; simply enter your email address and you’re good to go. In fact, Astrill boldly claims that you’ll be up and running using their VPN within 3 minutes.

AstrillVPN homepage

Overall, it appears to be a legitimate site with a professional design focused on highlighting their security features and global server network.

However, it’s worth noting that the user reviews on Astrill’s site appear to be carefully curated, as negative reviews are rarely displayed. This selective presentation of feedback should be considered when evaluating their claims.

Astrill user reviews on their website
Reviews on Astrill homepage may not represent all user experiences

Let’s take a closer look at what Astrill VPN offers in 2025 and see how the service has evolved…

Astrill VPN Overview

OVERALL RANK: #26 out of 78 VPNs
USABILITY: 3.0/5
LOG FILES: No Logging Policy
LOCATIONS: 56 countries, 330+ servers
SUPPORT: 24/7 Live Chat
TORRENTING: P2P Torrenting Allowed on 200+ Servers
NETFLIX: Unblocks Netflix USA
ENCRYPTION/PROTOCOL: 256-bit AES/OpenWeb, StealthVPN, OpenVPN, WireGuard
COST: $12.50/mo (2-year plan)
OFFICIAL WEBSITE: www.astrill.com

Premium Pricing at $12.50/mo for 2-Year Plan

Astrill positions itself as a premium VPN service with pricing to match. While they no longer offer a standard free trial, new users can request a 7-day trial by contacting customer support.

The good news is that Astrill offers the same features for each plan. So each package includes access to every server, unlimited bandwidth, and all other available features. However, the packages are differentiated by subscription length, with significant price differences between options.

The one-month plan costs $30.00 per month.

This monthly option is one of the most expensive in the VPN industry – nearly three times higher than most competitors’ monthly plans.

The one-year package is $15.00 per month.

This brings the total to $180 annually, still significantly higher than industry averages but offering some savings compared to the monthly rate.

The two-year package is $12.50 per month.

The two-year commitment brings the total to $300, representing the best long-term value if you’re committed to using Astrill’s services.

For comparison, top VPN providers like ExpressVPN offer yearly plans around $6.67/month, while NordVPN’s two-year plan is under $4/month in 2025.

Astrill offers numerous payment options, including:

  • Credit/debit cards
  • PayPal
  • PerfectMoney
  • Bank wire transfer
  • Cryptocurrency

An important note: While many VPN services offer a money-back guarantee, Astrill does not provide any refunds once you’ve purchased a subscription. This makes their trial option particularly important for testing before committing.

The company also offers premium add-ons:

  • Private IP ($5/month): A dedicated IP address used only by you
  • VIP Plan ($10/month): Provides priority traffic on all servers, multi-hop VPN functionality, and access to optimized gaming servers

Overall, pricing for Astrill is among the highest in the VPN market. Even when compared to premium providers like ExpressVPN, Astrill’s long-term plans remain considerably more expensive.

Features, Compatibility, and Servers

Astrill offers unlimited bandwidth across all subscription plans. Their primary focus is on privacy and security technologies, which they prominently highlight throughout their marketing materials.

Astrill VPN features

Astrill VPN supports all major platforms:

  • Windows
  • macOS
  • Linux
  • iOS
  • Android
  • DD-WRT, Tomato, and ASUS Merlin router firmware

They allow 5 simultaneous connections per account, which is below the industry average of 6-10 devices that many competitors offer in 2025.

As of 2025, Astrill VPN maintains a network of 330+ servers in 56 countries.

While this is a significant improvement from their earlier days, it still doesn’t match the thousands of servers offered by leading providers like ExpressVPN or NordVPN. Their server coverage is strongest in North America, Europe, and parts of Asia.

Their servers are strategically located in many popular cities worldwide:

  • United States (multiple cities)
  • United Kingdom
  • Canada
  • Germany
  • France
  • Japan
  • Singapore
  • Australia
  • And many more

Astrill offers an internet kill switch on desktop applications, called “App Guard.” This feature helps protect your data by automatically disconnecting your internet access if the VPN connection drops unexpectedly.

For torrenting fans, Astrill supports P2P activities on over 200 of their servers (marked with a star in their server list). This is good news for users who want to protect their torrenting activities from ISP throttling and monitoring.

Astrill also works with DD-WRT, Tomato, and ASUS Merlin router firmware. Setting up the VPN at the router level helps you protect all connected devices in your home network, effectively bypassing the 5-device connection limit.

Rather than offering setup guides for router configurations, Astrill primarily sells pre-configured VPN routers through their website. While convenient, this approach limits options for technically proficient users who prefer to configure their existing hardware.

Pros of Using Astrill +

With over 15 years in the VPN industry, Astrill has had time to refine its service. Here’s what stands out about their offering in 2025.

1. Strong Encryption & Diverse Protocol Options

Security is paramount for any VPN service, and Astrill delivers with robust encryption and protocol options.

Astrill protects your data with industry-standard 256-bit AES encryption across all subscription plans. This provides military-grade protection that would take billions of years to crack using current technology.

What truly sets Astrill apart is their impressive range of VPN protocols:

  • OpenWeb (proprietary)
  • StealthVPN (proprietary)
  • OpenVPN
  • WireGuard

Their proprietary protocols are particularly noteworthy. OpenWeb is designed to bypass deep packet inspection (DPI) employed by ISPs and streaming services, while StealthVPN is specifically engineered to circumvent sophisticated firewall systems and VPN blocking.

WireGuard support demonstrates Astrill’s commitment to keeping pace with modern VPN technology. This cutting-edge protocol offers excellent speed and security with a much lighter codebase than traditional options.

With this diverse range of protocols, Astrill provides options for virtually any use case, whether you prioritize speed, security, or bypassing restrictions in heavily censored regions.

2. Impressive Speed Performance

Astrill claims to deliver exceptional speeds, and recent testing confirms these claims aren’t exaggerated.

When using the WireGuard protocol, Astrill consistently demonstrates minimal speed loss compared to baseline connections. Recent tests show download speed reductions of only 10-15% on nearby servers, with upload speeds sometimes even improving when connected.

Here are updated speed test results for US and EU servers using the WireGuard protocol:

Astrill VPN download/upload speed

US Server

  • Ping: 65 ms
  • Download: 265.83 Mbps
  • Upload: 182.47 Mbps

EU Server

  • Ping: 38 ms
  • Download: 248.62 Mbps
  • Upload: 212.55 Mbps

These speeds easily support 4K streaming, video conferencing, online gaming, and large file downloads without noticeable slowdowns.

Astrill attributes their performance to their network of dedicated physical servers (not virtual machines) and optimization for high-bandwidth activities. This investment in infrastructure helps explain their premium pricing but delivers tangible benefits in performance.

3. Functional User Interface

Astrill provides a straightforward installation and setup process. The website automatically detects your operating system and displays the appropriate download button.

After installation, the interface presents a clean layout with essential functions clearly visible:

Astrill VPN client

The main connection button is prominently displayed, with server selection available through a drop-down menu. Users can easily switch between OpenWeb, OpenVPN, StealthVPN, and WireGuard protocols through the interface.

Astrill VPN client protocol

The app provides comprehensive leak protection, with DNS leak protection, IPv6 leak protection, and WebRTC leak prevention enabled by default—essential safeguards for maintaining privacy.

Astrill VPN location download

While the client is functional, the design appears somewhat dated compared to the sleek interfaces offered by competitors in 2025. The mobile apps feature a more modern design than the desktop versions.

Astrill VPN settings

For advanced users, Astrill provides extensive configuration options, including port selection, proxy settings, and protocol fine-tuning—though most users will rarely need to adjust these settings.

Overall, Astrill earns a 3/5 for usability. While not the most elegant or intuitive interface on the market, it provides all the necessary functionality without significant learning curves.

4. Trial Period Available

While Astrill no longer prominently advertises a free trial on their website, new users can still request a 7-day trial by contacting customer support. This provides an opportunity to evaluate the service before committing to their premium-priced plans.

The trial is particularly valuable since Astrill does not offer refunds after purchase, making it the only risk-free way to test their service with your specific network configuration and devices.

During the trial period, users receive access to all VPN features, though server options may be somewhat limited compared to paid subscriptions.

5. Reliable Netflix and Streaming Support

Astrill consistently unblocks US Netflix and several other streaming platforms, though results vary depending on the server and protocol used. Recent tests confirm that Astrill can unblock Netflix easily – simply connect to the location you want to access and you can view your favorite shows.

Astrill Netflix

Astrill servers successfully unblocking streaming services:

  • Netflix (US, UK, and some other regions)
  • Hulu
  • Disney+ (with some servers)

Streaming services with inconsistent access:

  • BBC iPlayer (works with UK servers but may require multiple attempts)
  • Amazon Prime Video (limited success)

For reliable streaming, the OpenWeb protocol often works best, as it’s specifically designed to evade detection by streaming platforms. Performance testing has shown that Astrill can unblock all Netflix libraries tested, though switching to the WireGuard protocol may be necessary to prevent data leaks.

While not explicitly marketed as a streaming VPN, Astrill performs admirably for accessing geo-restricted content, particularly from US-based services.

Cons of using Astrill –

1. Privacy Policy Concerns

While Astrill prominently states they maintain a “strict no-logs policy,” a deeper examination of their privacy policy reveals some potential concerns.

According to their current privacy policy, Astrill does temporarily collect certain session data:

Astrill privacy policy
Astrill VPN logging policy

The company states they don’t collect browsing traffic or file downloads, but they do temporarily track connection timestamps, IP addresses, device types, and application versions during active VPN sessions. This information is supposedly removed once you disconnect.

Additionally, Astrill maintains “the last 20 connection records including connection time, connection duration, country, device type” for customer support purposes, though users can request manual deletion of these records.

Unlike many leading VPN providers who have undergone independent security audits to verify their no-logs claims, Astrill has not submitted to such third-party verification as of 2025. This lack of external validation makes it difficult to fully assess their privacy practices.

For users who prioritize complete anonymity and zero data collection, these aspects of Astrill’s privacy policy may be concerning.

2. Premium Price Point

Astrill positions itself as a premium VPN service, but its pricing is significantly higher than most competitors, including other top-tier providers.

At $30 per month for a monthly plan and $12.50 per month for a two-year commitment, Astrill is among the most expensive VPN options available in 2025. For comparison, ExpressVPN’s cheapest 1-year plan is discounted to $6.67 a month, while NordVPN’s 2-year plan costs under $4 a month.

This price disparity becomes even more pronounced when considering their add-on services:

  • Private IP: An additional $5/month
  • VIP Plan: An additional $10/month

With both add-ons, a monthly subscription could reach $45/month—far exceeding industry norms.

While Astrill offers strong performance and some unique features, particularly for users in heavily censored regions, the significant price premium is difficult to justify for most typical VPN users, especially since there’s no money-back guarantee to provide purchase protection.

3. Customer Support Limitations

Astrill advertises 24/7 customer support, including live chat, which is an essential feature for a premium VPN service. However, the actual user experience with their support system has improved but still shows some inconsistencies.

The live chat feature is accessible directly from their website:

Astrill live chat

To initiate a chat, you simply provide your name, email, and question:

Astrill live chat form

While response times have improved since earlier reviews, users may still encounter waiting periods that don’t align with expectations for a “live” chat service. Response times typically range from 5-15 minutes during peak hours.

Astrill live chat test

Their alternative support channels include:

  • Email support (typically responds within a few hours)
  • Knowledge base and Wiki (comprehensive but not always user-friendly)
  • Video tutorials (helpful but limited in scope)

For a VPN service commanding premium prices, the support experience doesn’t consistently match the level of service you might expect. While technical responses are generally knowledgeable when received, the sometimes delayed response times for “live” chat can be frustrating, especially during urgent connectivity issues.

Astrill live chat delay notification

This aspect of their service has seen improvement since earlier reviews but still has room for enhancement to truly justify their premium positioning.

Do I Recommend Astrill?

Astrill VPN is a competent service with some standout features, particularly for specific use cases. Based on current testing and analysis, I’d rate it 7.5/10 in 2025.

Here’s who should consider Astrill VPN:

  • Users in heavily censored regions like China who need reliable access to restricted content
  • Those who prioritize connection speeds and are willing to pay a premium for performance
  • Advanced users who value protocol variety and configuration options

However, there are significant drawbacks that prevent me from giving Astrill a stronger recommendation for general users:

  • The premium pricing is difficult to justify when equally capable VPNs are available at half the cost
  • Privacy policy contains some concerning elements regarding temporary data collection
  • The 5-device limit is below industry standards
  • No independent security audit has been conducted to verify their security claims
  • No money-back guarantee if you’re unsatisfied with the service

That’s why I’d recommend considering alternatives like NordVPN, Surfshark or ExpressVPN before committing to Astrill. These providers offer comparable security and performance features at more reasonable price points, with the added confidence of independent security audits and money-back guarantees.

For users who need specialized features like StealthVPN for bypassing censorship in restrictive countries, Astrill remains a capable option, albeit an expensive one. Just be sure to take advantage of their trial period before committing to a long-term subscription.

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    24 user reviews for Astrill VPN

    Jack 1/10 February 23, 2021

    SCAM

    This is a scam company. Servers are down most of the time. No automatic monitoring of services. You have to submit a ticket if connection issues. And then it takes days before the servers are restarted. No refunds, obviously.

    Vincent 1/10 December 13, 2020

    Reliable connection but worst custom service

    I have been using Astrill in China since probably 2011. They have the worst custom service. Very rude. I really wanted to find a replacement and tried ExpressVPN, but I have to say Astrill is more stable than Express. As long as there is any new replacement, I will discard it without any hesitation.

    Resident of China 5/10 September 22, 2020

    Astrill is Probably Chinese Government Licensed

    Astrill is fast and reliable, and it is probably approved, licensed and surveilled by the Chinese government. There are several clues.

    Tom 9/10 April 21, 2020

    Who does own Astrill??

    I remember very well the day when GfW started blocking FB back in 2008-2009-ish ... that was the day when I started using VPN, which was Witopia, then, when GfW got upgraded, StrongVPN, and then, when it stopped working, i started using Astrill and though I tried few others, Astrill works best. BUT - recently, when you want to register, you have to register using your China phone number. That sounds like a CHINESE website. So I would really like to know who is now the owner of Astrill...

    Marco C 9/10 April 14, 2020

    Works Well For Me

    The one great thing about this VPN is its speed. I have tried many VPNs in my time, around 100 of them, and Astrill still offers the best speed and latency. Also, their Android app now seems to work quite well and their Windows app is very reliable. Security is also very good, but like the review states, their customer service is rather slow in getting back to you. All in all, if speed and security matter to you, I would recommend Astrill over any other VPN provider. Coming in second for me is NordVPN followed by ExpressVPN.

    Dimitri 1/10 April 4, 2020

    Good when it works

    I've been with them for several years but this may be my last. When it works it's great, but this year I've experienced throttling where I get 1-5Mbps on a 1Gbps connection on ALL servers. Their customer service has gone downhill and I've experienced rude representative who have been pushing to upsell additional products all while avoiding to resolve any of the issues on their servers. Stay away for the moment until they can resolve some of their internal issues and hopefully they can return it to a consistent and favorable service.

    Sean 1/10 April 3, 2020

    Untrustworthy Practices

    I wanted to post notice that @astrillvpn has become an untrustworthy company. They apparently care about money to the point they deny they are auto-renewing subscriptions using payment on record, but are doing just that. When I questioned them, they denied it, refused to reverse the charge despite the payment not being due as of my identifying the unauthorized charge, nor would they conduct an investigation as to how the auto-charge happened. This is forcing me to actually lock my account for about 2 weeks to get a new card as they simply re-charge after every contest I push with my bank account.

    Any company that takes these actions are NOT TO BE TRUSTED WITH YOUR PRIVACY as a VPN provider. If they're willing to put money first & hope people either don't notice or contest it, they are willing to do worse with their data. It is sad to see a company with such potential reach this point, but apart from a full leadership changeout, you cannot trust the decisions of the leaders who drove the company to this point. For this reason, I revoke my endorsement for Astrill VPN.

    Frankie 1/10 August 14, 2019

    Not as described

    No connection to UK TV servers always blocked which is strange as Express and Nord work easily. Good for google and messaging which may be banned in some countries.

    Poor inline support and absolutely no refunds under any circumstances so beware of long contacts.

    Joe 8/10 June 16, 2019

    Not perfect, but did not find anything better

    I am based in China and even if there are some drawbacks, Astrill is the only 100% reliable VPN service I know. During certain events or anniversaries the Great Firewall of China blocks everything. Friends with VPN providers like Witopia or ExpressVPN can not connect for days. Astrill always connect, even if you need a few attempts. The downside is that the iOS app often takes multiple tries to connect. MacOS app never has a problem. Netflix works all around the world. Compared to other providers I tried, the speed is better. Never needed support so far, so I can not comment.

    For China there is no way around Astrill.

    JTC 9/10 June 14, 2019

    Logging is only related to the Website, not the VPN

    The logging you are referring to is related to the WEBSITE, not the VPN. Even in your screenshot, it clearly says "Astrill.com's . . . ." It is a disclaimer like is on every other website.

    Tim 5/10 June 1, 2019

    Using within China

    I have used Astill since 2014 and though it has occasionally been slow, it has always connected and I've never had any real issues with it. On the few times that I did, an email to the support desk was responded to quickly and the problems were easily solved. It is a more expensive option than some of the others but it has always worked without issue. I made the mistake of being lured by NordVPN into a long-term deal (Price looked great) but for access from China you have to use their obfuscated servers. Problem with this is that you have to be able to connect to get the updated list which I couldn't. Astrills interface is clean, simple to use and works pretty much all the time which is key if you are in a country like China that blocks access to most services that you might need like facebook, youtube, twitter, etc. In my book, Astrill is number 1 if you're in China.

    M. Dietrich 5/10 May 3, 2019

    Astrill is not trustworthy

    They used to be OK, but many websites won't work anymore using Astrill. Express VPN is a lot better. Communication with Astrill is extremely bad. Untrustworthy VPN service. I would choose ExpressVPN anytime, especially for China.

    Alex 5/10 April 01, 2019

    OK but not too special

    I live in China, and I was using Astrill vpn for a year. Connection time is very good and the vpn works perfectly on a pc (not sure about the mac), but there is a problem on a iOS and android devices. Connection breaks constantly on iOS and android devices almost every 30 seconds, and when I contacted the customer support it was a nightmare. I've never experienced that kind of support. Few times they even left the chat and almost every time they were extremely rude. If you need a vpn for your pc device this is going to be one of the best vpns for you because of the speeds they provide, but not for mobile devices, they haven't updated their app for a long time(check that before the purchase ).
    pros:
    - Speed and connection time
    cons:
    -rude customer support
    -bad for iOS and android devices
    -some logging

    Richard 10/10 December 15, 2018

    Worked better than any other for me

    I've used Astrill for over 5 years and it's been fast, reliable, and easy. I like the little Astrill window that shows a graph of download and upload speeds - I can quickly see if it's working OK or if I need to change to another server. Contrary to this review I've had excellent chat support on the rare occasions I've needed to contact them. I do think they are more expensive than other VPNs so periodically I've tried others. Based on this website's reviews I gave ExpressVPN a try. Unfortunately ExpressVPN was a lot slower than Astrill from my location. I tried lots of different servers and connections but Astrill was faster and more reliable than ExpressVPN. The tech support at ExpressVPN was really helpful and friendly but no tweeks solved the problems and after a few days trying I stayed with Astrill. Also ExpressVPN does not have a way to quickly see upload and download speeds like Astrill does - a feature I really like.

    So I'm staying with Astrill. It works perfectly, no hassles. I think this review needs to be updated for the latest Astrill use permissions. I don't have problems with two computers running Astrill at the same time. Happy Astrill User

    Richard 9/10 November 26, 2018

    Happy customer

    I am based in China. Happy with stealthvpn connection on my own router running Asuswrt merlin, mac os, and android phone. Servers sometimes slow necessitating purchase of VIP plan. But to be honest China is so aggressively restrictive I am happy to pay the money to a company that is offering a proper solution. By the way I think the reviewer's comments in this article are incorrect as the wording clearly relates to the astrill.com website rather than the vpn service.

    Mark 1/10 October 29, 2018

    RIP OFF! NEVER BUY ANYTHING FROM ASTRILL - ESPECIALLY NOT A PRIVATE VPN SERVICE FROM

    In order to access UK content from China, I was advised by Astrill customer support to purchase a $99 Private VPN service. With my $99 service enabled, the upload speed is 1.2 MBPS!!! With one of the FREE Public VPN services enabled, the upload speed is 69.7 Mbps!!

    Josh 10/10 June 23, 2018

    Worth the high price

    This VPN is super fast for me in Germany. I have been using Astrill for 2 years and the service has consistent quality. On certain European servers I max out my 400Mbit connection and even US gets over 300Mbit on multiple East-coast cities like New York. Their app looks a bit old, but I don't remember it ever crashed or stopped responding. Netflix works, tons of torrent friendly servers. And since November 2017 I can use 5 devices at once, not 2 as the review says. I'll admit I have not tried many VPN providers, but if one works great, why ever change it.

    Paul 9/10 March 6, 2018

    Consistently good

    I’ve been using Astrill in China for 4 years. China is a tough environment for testing a VPN. The government systematically shuts down VPN protocols and blocks servers from time to time. So, during the 4 years we’ve had a few short term problems, however compared with the problems I hear other expats have with their VPNs we have the hi-tech solution that just keeps on going. I use Astrill’s Home Plan (5 connections) + I bought their year plan that came with a free VPN router. I have the router and my mobiles set to their encrypted Stealth protocol and set to TCP. I have access to 1 other VPN provider and maybe use this once a month if I’m have difficulty with the Astrill servers.

    When I have struck difficulty with Astrill its probably been caused by the Astrill server getting blocked by China. So a quick switch to another VPN provider is the fastest solution. However I then test the Astrill servers and rotate around 3-4 favourites to find the best one. So all in all, I have a continuous connection in difficult circumstances.

    Ruth 4/10 February 1, 2018

    Disappointing

    This is my third year using Astrill. First two years were….ok. This year however, it is a total waste of money. I use it for watching UK tv shows via the BBC iPlayer but it just isn’t working at all. Chased customer services about it and they basically blamed the BBC. Very poor vpn indeed.

    Derek Hart 3/10 January 4, 2018

    Constantly blocked on Google Chrome

    All their VPNs – Open Web, Open VPN, Stealth VPN are toxic. Chrome Google constantly blocks Astrill and always asks for CAPTCHA. Every. Time!

    I bought a family package for 5 devices but none works – error message says I am logged in to multiple devices (duh!) Astrill also slows down ALL MY DEVICES – they’re all brand new ( I replace my apple devices every two years).

    When I asked them about the toxic VPNs, they suggested that I pay for private ones. So on top of what I already paid, I will be charged for each private VPNs because the ones they sold me don’t work.

    The point here is why would they even sell VPNs that don’t work to begin with, then surreptitiously suggest a working one?

    Had they offered it for free, their motive wouldn’t have been questioned.

    John 1/10 December 17, 2017

    ASTRILL IS A FRAUD COMPANY, DO NOT USE.

    I would give negative 10 score if I could.

    Astrill stole my money without giving me service and will not refund. I paid for 1 year, about $100 and was provided with not a single second of service. When I tried to ask why through their customer service, I was confronted by the RUDEST people I have ever encounter, and I have been living in China for 7 years dealing with Chinese companies and people, Astrill is by FAR the WORST customer service I have ever witnessed.

    They refuse to give me a refund, and simply terminated my account because they did not want to provide me a solution or an answer to why they are doing this.

    I think it is mainly because I paid through WeChat pay wallet, the money is not connected to a bank, so therefore I cannot open a payment dispute. There is no way of getting my money back from this scam unless Astrill gives it back, but they made it clear they will ABSOLUTELY not give me my money, or provide me with service.

    For your own safety and protection from not getting scammed by a fraud company, please do not use Astrill.

    I’m almost coming on with depression from dealing with their customer service the last week, and they have not helped a single bit, instead they will be extremely rude to you, and disconnect their online support whenever they please, they told me their phone support is down, which is a lie because I read online that someone else was told their phone support is down 9 months ago. So they actually do not have a phone support, everything is fake and a lie.

    They will try in anyway possible to take your money without giving you service.

    I also read many people who had issues and did not get their money back, if you keep trying to get a refund from this fraud company, they will make excuses to blame you for their service not working. And miraculously under there “Terms of Service” pop out fine print saying they have the right to suspended your account and not refund you money if they please.

    I am currently contacting WeChat to see if they have a way to reverse the payment process, hopefully they can help.

    ASTRILL IS A FRAUD COMPANY, DO NOT USE.

    David 9/10 December 2, 2017

    Works great from China

    I’m located in China (no American TV) which is very competent in blocking all kinds of needed sites like Facebook, Twitter, Google Search, etc… that I need daily for work. I’ve tried every VPN available and Astrill has been the only one (literally) that I can count on to connect day-in and day-out.

    Mark 1/10 November 25, 2017

    Dreadful

    Having problems with my standard Astrill package, I was advised by them to buy a private IP. I paid $99 for the IP but it’s so slow it’s unusable. They refuse to give me a refund and are offering to transfer me to another Private IP instead. Trouble is, they have no stock of other IP’s and can’t tell me when one will be available. Meanwhile, I’m $99 poorer and have an Astrill private IP that’s unusable.

    Use another VPN provider, there’s lots of choice and much better customer service!!

    Bill 7/10 November 18, 2017

    It's a decent service for the price.

    Astrill offers 3 different kinds of privacy protection. I mainly use the web/browser VPN which allows me switch my location for youtube/netflix streaming services to get shows only available in that region. For streaming services they are affordable and there is no lag at all on any of their available VPNs, do not use the trial VPN’s which subscribers have access to as well, they tend to be overloaded and the ping and speed is quite slow.